<p>Robert Half is working with a client seeking a Senior Manager (Front Office Solutions).</p><ul><li>Lead the strategy, roadmap, delivery, and ongoing support of customer-facing technology platforms and front-office solutions.</li><li>Serve as the technology lead for a major portal modernization initiative, partnering with third-party vendors to deliver next-generation capabilities.</li><li>Manage a portfolio of customer portals, CRM platforms, sales and marketing technologies, and related business systems.</li><li>Balance new feature development with operational support and continuous improvement initiatives.</li><li>Drive planning, architecture, development, deployment, and optimization of scalable front-office solutions.</li><li>Collaborate with business stakeholders, product teams, and technology leaders to prioritize initiatives and align technology investments with business goals.</li><li>Ensure solutions align with enterprise architecture, security, integration, and data governance standards.</li><li>Lead distributed teams of employees, contractors, and offshore resources to deliver high-quality technology solutions.</li><li>Establish and promote best practices in Agile delivery, DevOps, and modern software engineering.</li><li>Monitor system reliability, performance, adoption, and service health metrics.</li><li>Manage production support, incident resolution, and platform stability for customer-facing applications.</li><li>Develop and maintain strategic relationships with technology vendors and implementation partners.</li><li>Provide technical leadership, coaching, mentoring, and performance management for engineering and technology teams.</li><li>Drive the adoption of emerging technologies, including AI-driven solutions, to enhance customer and business experiences.</li><li>Partner with executive leadership to influence technology strategy and long-term digital transformation initiatives.</li></ul>