We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
<p>We are looking for a Help Desk II Technician to provide advanced desktop and user support. This role includes imaging, deploying devices, managing Intune profiles, and troubleshooting network or application issues.</p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
<p>We are looking for an IT Support Engineer to deliver remote and onsite support for hybrid users. You’ll manage M365 environments, configure hardware, and automate common tasks through Intune and PowerShell.</p>
<p><strong>Overview</strong></p><p> The Data Analyst will transform complex datasets into actionable business insights that drive strategic decision-making across departments. This role requires strong analytical skills, business acumen, and the ability to communicate findings clearly to both technical and non-technical audiences. The ideal candidate is comfortable working with large datasets, automating reporting, and collaborating cross-functionally to solve business problems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Collect, clean, and analyze data from multiple internal and external sources to support business operations and strategic initiatives.</li><li>Build, maintain, and optimize dashboards and reports in <strong>Power BI, Tableau, or Looker</strong> to visualize performance metrics and KPIs.</li><li>Perform data validation, quality checks, and root-cause analysis to ensure data accuracy and reliability.</li><li>Collaborate with business stakeholders to translate requirements into analytical deliverables and clear data-driven recommendations.</li><li>Develop and maintain SQL queries, scripts, and stored procedures for recurring and ad-hoc analysis.</li><li>Identify trends, patterns, and correlations within datasets to support forecasting and performance improvement initiatives.</li><li>Work closely with data engineering and IT teams to enhance data pipelines and ensure efficient data availability.</li><li>Present analytical findings through clear visualizations, executive summaries, and presentations tailored to business leaders.</li><li>Support automation of reporting processes to reduce manual effort and improve consistency.</li></ul><p><br></p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p>Construction Resources is seeking a Business Analyst with a strong product ownership mindset to support continuous improvement across last mile delivery operations. This individual will work closely with business leaders and technical teams to translate operational needs into actionable solutions that enhance efficiency, visibility, and performance.</p><p>In this role, you’ll partner with dispatch, logistics, and IT teams to streamline routing, order fulfillment, and performance tracking using tools such as Samsara, DispatchTrack, and POS systems. You’ll own the full lifecycle of analysis — from discovery and requirement gathering to testing and rollout — ensuring alignment between stakeholders and development teams.</p><p>The ideal candidate is a self-starter who thrives in a fast-paced environment, can communicate effectively across departments, and is comfortable taking ownership of initiatives from concept through completion.</p><p><br></p><p>Key Responsibilities</p><ul><li>Partner with business stakeholders to gather requirements and understand operational challenges.</li><li>Lead documentation, process mapping, and UAT (User Acceptance Testing).</li><li>Translate business needs into user stories, acceptance criteria, and development priorities.</li><li>Recommend and implement process improvements to optimize last mile delivery workflows.</li><li>Act as a bridge between business users and technical teams to ensure successful product delivery.</li><li>Develop and maintain dashboards and reports to support operational decision-making.</li></ul><p><br></p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p><strong>Overview</strong></p><p> The Salesforce Developer is responsible for designing, developing, and implementing scalable solutions within the Salesforce platform to support business operations and improve user experience. This mid-level role requires strong technical expertise in Apex, Lightning Components, and Salesforce integrations, as well as the ability to collaborate closely with cross-functional teams to translate business requirements into technical solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build, and maintain custom applications and integrations on the <strong>Salesforce platform</strong> (Sales Cloud, Service Cloud, Experience Cloud).</li><li>Develop and optimize <strong>Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and SOQL queries</strong>.</li><li>Collaborate with business analysts, admins, and stakeholders to translate business requirements into scalable technical designs.</li><li>Implement and maintain <strong>integrations between Salesforce and external systems</strong> using REST/SOAP APIs, middleware, or ETL tools.</li><li>Participate in <strong>code reviews, unit testing, and release management</strong> to ensure code quality and platform stability.</li><li>Troubleshoot and resolve system issues, data inconsistencies, and performance challenges.</li><li>Adhere to Salesforce development best practices and ensure compliance with governance, security, and data integrity standards.</li><li>Stay current with Salesforce platform updates and proactively recommend improvements or automation opportunities.</li><li>Document technical processes, customizations, and integration flows.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> The .NET Developer is responsible for designing, developing, and maintaining high-quality software solutions using Microsoft technologies. This mid-level role requires solid experience in back-end and front-end development within the .NET ecosystem, as well as strong problem-solving skills and an understanding of modern software development practices. The ideal candidate thrives in collaborative environments and is passionate about building scalable, efficient, and maintainable applications.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, test, and maintain web applications and APIs using <strong>C#, .NET Core, and ASP.NET MVC</strong>.</li><li>Collaborate with product managers, business analysts, and other developers to translate business requirements into technical solutions.</li><li>Build and consume <strong>RESTful APIs</strong> and integrate with external systems and third-party services.</li><li>Develop responsive front-end components using <strong>React, Angular, or Blazor</strong>.</li><li>Write clean, efficient, and maintainable code following coding standards and best practices.</li><li>Work with <strong>SQL Server</strong> or other relational databases to design schemas, write queries, and optimize performance.</li><li>Implement and maintain <strong>CI/CD pipelines</strong>, perform unit testing, and participate in peer code reviews.</li><li>Troubleshoot, debug, and resolve software defects and production issues in a timely manner.</li><li>Collaborate in <strong>Agile/Scrum environments</strong>, participating in sprint planning, standups, and retrospectives.</li><li>Stay up-to-date with new technologies and recommend improvements to existing systems and processes.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> The Data Engineer is responsible for building and maintaining the data infrastructure that powers analytics, reporting, and data-driven decision-making across the organization. This role requires hands-on experience with data modeling, ETL/ELT development, and modern cloud data platforms. The ideal candidate is skilled at transforming raw data into clean, reliable datasets and optimizing data pipelines for performance and scalability.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build, and maintain <strong>data pipelines</strong> and <strong>ETL/ELT workflows</strong> that move and transform data from various sources into centralized data warehouses or data lakes.</li><li>Develop and manage <strong>data models</strong>, schemas, and metadata to ensure consistency, scalability, and performance.</li><li>Work with large, complex datasets using tools like <strong>SQL, Python, and Spark</strong> to automate data ingestion and transformation.</li><li>Collaborate with analysts, data scientists, and business stakeholders to understand data needs and support analytical initiatives.</li><li>Implement and maintain <strong>data quality, governance, and validation processes</strong> to ensure accuracy and reliability.</li><li>Optimize data pipeline performance and cost across cloud environments such as <strong>AWS, Azure, or Google Cloud</strong>.</li><li>Support <strong>data warehouse development</strong> using platforms such as <strong>Snowflake, Redshift, BigQuery, or Synapse</strong>.</li><li>Troubleshoot and resolve data issues in production environments, ensuring minimal downtime and data integrity.</li><li>Maintain documentation for data pipelines, system architecture, and transformation logic.</li><li>Stay current with emerging data engineering technologies and recommend improvements to architecture and process design.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> The ETL Developer is responsible for designing, developing, and maintaining data integration solutions that ensure the accurate and efficient movement of data across enterprise systems. This role requires a strong background in database development, data warehousing concepts, and hands-on experience with ETL tools. The ideal candidate is analytical, detail-oriented, and comfortable collaborating with data engineers, analysts, and business stakeholders to deliver high-quality data solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain <strong>ETL processes and data pipelines</strong> to extract, transform, and load data from multiple source systems into data warehouses or data lakes.</li><li>Work with <strong>SQL, stored procedures, and ETL tools</strong> (such as Informatica, Talend, SSIS, or DataStage) to build scalable data workflows.</li><li>Collaborate with business and technical teams to define data requirements, integration rules, and transformation logic.</li><li>Ensure data quality, consistency, and accuracy through validation, error handling, and audit processes.</li><li>Optimize ETL performance by tuning SQL queries and improving process efficiency.</li><li>Support existing data integration jobs by troubleshooting and resolving production issues.</li><li>Create and maintain detailed technical documentation of ETL processes, mappings, and data flow diagrams.</li><li>Participate in <strong>code reviews, version control</strong>, and <strong>change management</strong> processes to ensure compliance with standards.</li><li>Work closely with data architects to implement best practices for data modeling and pipeline design.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> The Java Developer is responsible for designing, developing, and maintaining high-performance, scalable applications using Java technologies. This mid-level role requires hands-on experience with modern Java frameworks, strong understanding of object-oriented programming, and the ability to collaborate across teams to deliver efficient software solutions. The ideal candidate has experience in both backend and API development, with exposure to cloud and DevOps environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain <strong>Java-based applications, APIs, and microservices</strong> that support business and technical requirements.</li><li>Work with frameworks such as <strong>Spring Boot, Spring MVC, and Hibernate/JPA</strong> to build scalable backend systems.</li><li>Collaborate with business analysts, architects, and other developers to define and implement application features.</li><li>Develop and consume <strong>RESTful and SOAP web services</strong> for integration with internal and external systems.</li><li>Write clean, efficient, and maintainable code while adhering to best practices and coding standards.</li><li>Design and optimize <strong>database schemas, queries, and stored procedures</strong> (MySQL, PostgreSQL, or Oracle).</li><li>Participate in <strong>code reviews, testing, debugging, and performance tuning</strong> activities.</li><li>Implement <strong>CI/CD pipelines</strong> and maintain version control using Git or similar tools.</li><li>Work in an <strong>Agile/Scrum</strong> development environment, participating in sprint planning and daily standups.</li><li>Stay current with emerging technologies and contribute to continuous improvement initiatives.</li></ul><p><br></p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
