<p>The Payments Business Analyst will support initiatives related to payment processing platforms, including ACH, credit/debit, and alternative payment methods. This role works closely with product and engineering teams to define transaction flows, settlement logic, and downstream system impacts. Responsibilities include gathering requirements, documenting payment workflows, validating transaction data, and supporting merchant onboarding or enhancements to existing payment services.</p>
<p>Summary</p><p>The TMS Business Analyst is responsible for supporting the implementation, configuration, and ongoing optimization of Transportation Management System solutions. This role sits at the intersection of business operations, technology, and logistics, partnering closely with internal stakeholders, clients, and technical teams to ensure transportation systems align with operational needs and deliver measurable business value.</p><p>This position is well-suited for a business analyst with experience in logistics, supply chain, TMS/WMS platforms, and systems implementations who enjoys hands-on configuration, data analysis, testing, and user enablement.</p><p>Key Responsibilities</p><p>Business Analysis & Stakeholder Engagement</p><ul><li>Partner with business users, clients, and operations teams to understand transportation workflows, requirements, and pain points.</li><li>Gather, document, and validate business requirements for TMS functionality, integrations, and enhancements.</li><li>Translate business needs into functional specifications and system configurations within the TMS platform.</li><li>Act as a liaison between business stakeholders and technical or development teams to ensure accurate delivery of requirements.</li></ul><p>TMS Configuration & Implementation</p><ul><li>Configure TMS features, rules, and workflows to support client and operational requirements.</li><li>Support end-to-end TMS implementations including discovery, configuration, testing, pilot launches, and go-live support.</li><li>Assist with integration design and validation between TMS and related systems such as WMS, ERP, carrier systems, and reporting platforms.</li><li>Coordinate system updates, enhancements, and change requests within the TMS environment.</li></ul><p>Data Analysis & Reporting</p><ul><li>Analyze transportation data to understand shipping volumes, costs, lanes, regions, and performance trends.</li><li>Support reporting and data validation efforts to ensure accuracy and consistency across transportation systems.</li><li>Assist business users with data interpretation to support operational and financial decision-making.</li></ul><p>Testing, Training & Support</p><ul><li>Develop and execute test plans, scenarios, and scripts to validate TMS configurations and integrations.</li><li>Support User Acceptance Testing (UAT) and coordinate issue resolution with technical teams.</li><li>Create user documentation, SOPs, and training materials.</li><li>Deliver training sessions to end users and provide post-implementation support.</li></ul><p>Continuous Improvement</p><ul><li>Identify opportunities to improve transportation processes, system usability, and data quality.</li><li>Support continuous improvement initiatives related to transportation operations and system performance.</li><li>Assist with evaluating new TMS features, enhancements, or complementary logistics tools.</li></ul><p>What This Role Is</p><ul><li>Business-facing and systems-focused</li><li>Hands-on with TMS configuration and data</li><li>Implementation and support oriented</li><li>Ideal for a mid-level analyst with logistics systems experience</li></ul><p><br></p><p><br></p>
