<p>We are offering a short term contract employment opportunity for an Accounting Clerk. As a part of our team, your role will be pivotal in maintaining our financial records, including purchases, sales, receipts, and payments. You will be working closely with our accounting team to create and analyze financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle accounts payable and receivable, ensuring timely processing of payments and collections.</p><p>• Conduct data entry tasks related to financial transactions in our database.</p><p>• Manage vendor information meticulously, ensuring all records are up-to-date and accurate.</p><p>• Collaborate with the team in a high-volume, fast-paced environment to maintain seamless financial operations.</p><p>• Review and file invoices, maintaining an organized record of all transactions.</p><p>• Oversee the preparation of expense reports, ensuring accuracy and compliance with company policies.</p><p>• Utilize accounting skills to provide customer service for invoice inquiries.</p><p>• Leverage software tools such as Microsoft Excel, Oracle, QuickBooks, and SAP to streamline and automate financial operations.</p><p>• Engage in account reconciliation activities to ensure accuracy of all financial data.</p><p>• Support the billing process, ensuring all invoices are sent to customers in a timely manner.</p>
We are looking for an experienced Senior Customer Service Representative to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a key role in delivering outstanding service to both merchants and end customers. If you thrive in a fast-paced environment and enjoy solving challenges while maintaining high standards of professionalism, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for merchants and end customers, handling inquiries and providing exceptional support.<br>• Conduct onboarding and training sessions for merchants on internal platforms to ensure seamless adoption.<br>• Troubleshoot basic technical issues related to merchant accounts and transactions, offering step-by-step guidance and solutions.<br>• Monitor and meet key performance indicators (KPIs) while completing daily tasks with efficiency and accuracy.<br>• Adhere to service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.<br>• Collaborate with leadership to refine service processes and develop best practice procedures.<br>• Investigate recurring issues to identify root causes and implement effective resolutions.<br>• Contribute to the evaluation and enhancement of service quality for both internal teams and external clients.<br>• Manage complex customer interactions, resolving high-priority concerns and ensuring an excellent overall experience.
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
