4 results for Desktop Support Analyst in Asheville, NC

Technical Triage Support Analyst

Boiling Springs, SC
onsite
Contract / Temporary to Hire
16.50 - 17.00 USD / Hourly
We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment. Responsibilities: • Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers. • Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication. • Escalate unresolved or complex technical problems to specialized teams with detailed documentation. • Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping. • Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups. • Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues. • Provide consistent updates to customers regarding the status of their issues and resolutions. • Uphold high standards of enthusiasm when handling customer inquiries. • Participate in team discussions and contribute to improving support processes and efficiency.
2026-03-02T16:28:45Z

Hardware Analyst

Piedmont, SC
onsite
Permanent
40000.00 - 50000.00 USD / Yearly
We are looking for a skilled Hardware Analyst to join our team in Piedmont, South Carolina. This role involves providing advanced technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of network and system infrastructure. The ideal candidate is detail-oriented, proactive, and has a strong understanding of computer networking and hardware systems. Responsibilities:• Perform intermediate troubleshooting for systems, servers, and applications, utilizing established tools and procedures with minimal supervision.• Conduct entry-level troubleshooting for IP network devices and backbone transports, adhering to established protocols.• Collaborate with the advanced support team to diagnose and resolve complex technical issues.• Identify replacement hardware components and accurately match them to their corresponding part numbers.• Provide training and guidance to other operators, fostering innovation and encouraging feedback.• Apply systems analysis techniques to identify software issues and recommend solutions to management.• Address hardware and software problems without reliance on scripts or predefined troubleshooting guides.• Document processes for maintaining and adapting company software to evolving site environments. • Travel up to 50% in the US for onsite IT Support.
2026-03-18T16:24:02Z

Business Analyst

Greenville, SC
remote
Permanent
- USD / Yearly
We are seeking a skilled Business Analyst to join our team! This position requires a strong background in leading projects, analyzing technical and business requirements, and ensuring deliverables are completed on time and within scope. The ideal candidate will demonstrate excellent communication and project management abilities and excel at collaborating with a variety of stakeholders. Responsibilities:• Lead the planning and execution of client projects, ensuring alignment with defined scope, goals, and deliverables.• Work closely with clients to define project tasks, resource needs, and detailed timelines.• Develop and maintain comprehensive project plans using tools such as Project Insight, Microsoft Project, and Excel.• Monitor project progress, track deliverables, and communicate updates to stakeholders to ensure timely and cost-effective outcomes.• Analyze business and technical requirements, conduct fit/gap analyses, and provide customized recommendations.• Document client engagements thoroughly, including design documents, technical specifications, process workflows, and deployment plans.• Facilitate system integration and interface, ensuring all technical aspects are in line with client objectives.• Implement and manage project changes, interventions, and adjustments to achieve desired results.• Provide training and support to clients and consultants who are newer to the field, promoting knowledge transfer and skill development.
2026-03-19T17:58:44Z

GIS Technician

Greer, SC
onsite
Temporary
30.00 - 35.00 USD / Hourly
We are looking for a Geographic Information System Technician to join our team in Greer, South Carolina. In this long-term contract position, you will play a pivotal role in maintaining and enhancing our sanitary sewer database, ensuring data accuracy and alignment with established standards. This role offers the opportunity to work both in the field and office, utilizing advanced GIS technologies to contribute to the operational efficiency of sewer system management. Responsibilities: • Perform detailed data collection, validation, and updates of sewer asset information using GIS technologies. • Conduct field inspections and office-based data verification of sewer assets, including infrastructure such as mains, manholes, and service laterals. • Convert and integrate field data into the GIS database using approved software, workflows, and tools. • Edit and validate GIS datasets by reviewing spatial data, querying databases, and comparing records against engineering drawings and surveys. • Identify inconsistencies or errors in data and implement corrective actions to ensure system accuracy. • Utilize GIS software and tools, such as ArcGIS and Cityworks, to support mapping, reporting, and data cleanup initiatives. • Maintain detailed records of completed tasks, track progress, and provide regular updates to management. • Interpret engineering plans, maps, and reports to ensure accurate spatial representation of sewer infrastructure. • Collaborate with internal teams to address data issues, confirm asset details, and support ongoing updates. • Adhere to safety standards and regulations during field and office work while maintaining positive and respectful relationships with colleagues.
2026-02-26T14:58:41Z