2 results for Erp Integration Manager in Appleton, WI

Tech Support Manager

Appleton, WI
onsite
Contract / Temporary to Hire
40.00 - 50.00 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-03-03T15:53:42Z

Traveling Infrastructure Manager

Appleton, WI
onsite
Contract / Temporary to Hire
40.00 - 50.00 USD / Hourly
We are looking for a Help Desk Manager to lead IT support operations for traveling role to sites around the US. This is a Contract to permanent position that involves managing a team, ensuring seamless IT infrastructure across multiple sites, and delivering excellent service desk performance. The ideal candidate will have a strong technical background paired with leadership experience. Responsibilities:• Oversee the daily operations of the IT help desk, ensuring timely resolution of service tickets and high-quality support.• Manage and mentor a team of 12 direct reports, fostering growth and collaboration with attention to detail.• Travel to various company locations to assess and improve IT infrastructure, including switches, routers, and wireless access points.• Establish and maintain a Center of Excellence to streamline IT services and best practices.• Implement and manage systems such as Active Directory and ITSM tools to optimize workflows.• Monitor and enhance network performance across sites, addressing connectivity issues proactively.• Coordinate the setup and maintenance of wireless access points, routers, and other networking equipment.• Develop and enforce policies that ensure consistent and efficient deskside support.• Collaborate with stakeholders to identify and address IT needs across the organization.• Ensure compliance with company standards and industry best practices for IT operations.
2026-03-03T16:33:42Z