We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.<br><br>Responsibilities:<br>• Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.<br>• Oversee remote desktop support operations to resolve technical issues quickly and effectively.<br>• Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.<br>• Administer and maintain Azure Active Directory, ensuring secure and efficient user management.<br>• Implement and monitor ITIL processes to improve service delivery and operational excellence.<br>• Lead the deployment and management of Intune for device and application management.<br>• Collaborate with cross-functional teams to align IT services with business needs.<br>• Identify and address areas for improvement in service delivery processes.<br>• Develop and maintain documentation for IT service protocols and procedures.<br>• Train and mentor team members to enhance technical skills and performance.
<p>We are looking for an experienced Office Services Supervisor to join our team in Orlando, FL - please keep in mind in this role you would be the supervisor of the office and would report directly to the manager of the office. In this contract role, you will oversee administrative support functions, ensuring smooth operations and high-quality service delivery. The position requires strong leadership, organizational skills, and expertise in office systems and processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage and supervise the administrative team, ensuring effective support for departmental and client needs.</p><p>• Oversee office transactions, including listings, sales, leases, expenses, and client reimbursements.</p><p>• Provide formal supervision, including staff training, development, and performance evaluations.</p><p>• Coordinate hiring, onboarding, and retention strategies for new employees.</p><p>• Support the sales team by facilitating business processes and contributing to the achievement of financial targets.</p><p>• Organize and execute property marketing campaigns, including creating materials and analyzing market data.</p><p>• Ensure efficient use of office systems, procedures, and resources to optimize operations.</p><p>• Prepare and review detailed reports, including cost analyses and expense tracking.</p><p>• Maintain compliance with company standards and policies while fostering a collaborative work environment.</p><p>• Monitor and enhance team performance through coaching and mentoring initiatives.</p>