We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.<br><br>Responsibilities:<br>• Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.<br>• Assist users with technical challenges related to online portals, fostering a seamless user experience.<br>• Document system updates and effectively communicate changes to staff.<br>• Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.<br>• Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.<br>• Maintain data integrity and ensure adherence to established protocols for system and file structures.<br>• Implement system enhancements and update internal documentation to reflect changes.<br>• Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.<br>• Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.<br>• Assist in technology procurement and inventory management to support organizational operations.
We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.<br><br>Responsibilities:<br>• Deliver prompt and attentive customer service to meet departmental performance goals.<br>• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.<br>• Accurately document customer interactions and resolutions with attention to detail.<br>• Communicate technical issues effectively to customers and collaborate with internal teams.<br>• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.<br>• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.<br>• Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server.<br>• Ensure compliance with quality assurance standards and methodologies.<br>• Maintain up-to-date knowledge of relevant software and systems.<br>• Respond to telephone support requests in a timely and effective manner.
Our client in the Madison Heights area is looking to permanent a project coordinator to support the project managers at this exciting and growing manufacturing/construction company. The exciting role is open due to growth. <br> Key Responsibilities: Project Coordination & Scheduling Schedule surveys, pre-start meetings, and site visits in alignment with Project Managers and client availability. Coordinate installation works, snagging, commissioning visits, and resource allocation using internal systems (TeamUp, Smartsheet, Dropbox). Manage skip/container bookings, installer briefings, and delivery notes for seamless project execution. Maintain accurate project trackers and update calendars with confirmed dates and changes. Documentation & Compliance Prepare, review, and submit Risk Assessments & Method Statements (RAMS) tailored to each project. Compile and distribute delivery notes, installation packs, small works reports, and commissioning handover documentation. Ensure accurate record-keeping across project folders and internal systems. Support NCR (non-conformance report) submission processes and follow red-flag procedures to resolve unfinished works. Client & Stakeholder Communication · Act as first point of contact for client scheduling, confirmations, and project updates. · Draft and send detail oriented client communications, ensuring clarity on scope, timelines, and site requirements. · Liaise with installers, contractors, and internal departments (Pre-Con, Logistics, Aftercare, Accounts, Quality, Operations). Resource & Logistics Management Support labour allocation by liaising with Resource Managers and ensuring installers have all relevant project information in advance. Coordinate delivery of doorsets, components, and consumables in line with project timelines. Ensure appropriate site access, permits, and client requirements are arranged prior to works commencing. Continuous Improvement Identify opportunities to streamline scheduling, documentation, and communication processes. Provide feedback on recurring issues and support the development of best practices across the Projects team. <br> <br> <br> <br> <br> <br>
We are looking for a skilled Network Administrator to oversee and optimize our IT infrastructure in Lansing, Michigan. In this role, you will ensure the reliability, security, and efficiency of our network systems while providing technical support to end-users. The ideal candidate will have a proven track record in IT administration and a strong ability to manage hardware, software, and networking components.<br><br>Responsibilities:<br>• Install, configure, and maintain both hardware and software systems to ensure optimal performance.<br>• Collaborate with stakeholders to define project goals, timelines, and required resources for IT initiatives.<br>• Monitor network performance and resolve issues promptly to maintain system availability.<br>• Administer user accounts, permissions, and security settings in compliance with organizational policies.<br>• Develop and implement backup strategies and disaster recovery plans to protect critical data.<br>• Provide technical support to employees, addressing hardware, software, and network-related concerns.<br>• Maintain detailed documentation of system configurations, network layouts, and operational procedures.<br>• Ensure compliance with software licensing agreements and organizational usage policies.<br>• Configure and manage networking equipment such as switches, firewalls, and routers to optimize connectivity and security.
