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4 results for Help Desk Tier 2 in Ann Arbor, MI

Taylor, MI
onsite
Permanent
70000 - 75000 USD / Yearly
We are looking for a dynamic Help Desk Manager to oversee IT support operations within a fast-paced, 24/7 automotive environment in Taylor, Michigan. This role is crucial in ensuring the stability and reliability of production-critical systems, managing shift coverage, and fostering a high-performing support team. The ideal candidate will bring strong leadership skills, a hands-on approach, and a commitment to operational excellence. Responsibilities: • Lead daily IT support operations to ensure 24/7 coverage and system stability. • Respond promptly to production-critical issues and oversee resolution processes. • Monitor and troubleshoot network performance, connectivity issues, and Wi-Fi functionality to maintain uptime. • Enforce network security practices, including access control, password policies, and patch management. • Act as the primary escalation point for system issues impacting production operations. • Coordinate incident response, root cause analysis, and track resolution outcomes. • Develop and maintain comprehensive documentation for troubleshooting procedures and recurring issues. • Manage and schedule IT support teams to ensure adequate coverage for all shifts. • Coach, mentor, and evaluate the performance of IT support staff. • Implement and enforce IT support processes, including ticketing systems, SLAs, and escalation protocols.
2026-04-10T00:00:00Z

Troy, MI
onsite
Temporary
0 - 0 USD / Yearly
Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
2026-03-19T00:00:00Z

Detroit, MI
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-04-15T00:00:00Z

Taylor, MI
onsite
Permanent
60000 - 65000 USD / Yearly
We are looking for a skilled PC Technician to join our team in Taylor, Michigan. In this role, you will provide technical support, manage hardware components, and ensure seamless operation of computer systems. You will play a key part in maintaining and troubleshooting devices to support daily operations. Responsibilities: • Install, configure, and maintain computer hardware and peripherals to ensure optimal performance. • Diagnose and resolve technical issues related to PCs, laptops, and associated hardware. • Perform cable installations and ensure proper connectivity for devices and networks. • Provide technical support for Dell Technologies systems and Apple devices. • Conduct routine maintenance and upgrades to computer systems. • Collaborate with team members to address hardware compatibility and software integration challenges. • Maintain accurate documentation of installations, repairs, and system configurations. • Test and verify functionality of hardware components after repairs or updates. • Follow company protocols and industry standards during technical operations. • Train users on basic troubleshooting techniques and system usage.
2026-04-10T00:00:00Z