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4 results for Help Desk Support Manager in Ann Arbor, MI

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-05-29T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This long-term contract position is fully on-site and supports customers through inbound Tier 1 assistance, overnight ticket monitoring, and timely issue routing. The ideal candidate is service-minded, technically curious, and able to communicate clearly while managing multiple requests in a fast-paced setting. Responsibilities:• Respond to incoming support calls professionally and gather the information needed to identify customer issues quickly.• Review service tickets, assess urgency, and determine the appropriate next step based on established support procedures.• Escalate incidents to the correct internal teams when issues require advanced troubleshooting or immediate attention.• Create, update, and maintain accurate ticket documentation for every customer interaction, including actions taken and current status.• Perform basic troubleshooting for customer equipment and software-related concerns to help restore service efficiently.• Monitor overnight support activity and ensure open issues are tracked, addressed, or routed according to response guidelines.• Verify that system settings or configurations are functioning as expected after troubleshooting steps are completed.• Deliver a positive customer experience by remaining calm, attentive, and solution-focused during challenging interactions.
2026-06-29T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This long-term contract position is fully on-site and supports customers through inbound Tier 1 assistance, overnight ticket oversight, and timely issue triage. The ideal candidate communicates clearly, stays composed under pressure, and delivers dependable service while handling technical concerns with accuracy and professionalism. Responsibilities:• Respond to incoming customer calls promptly and professionally, delivering first-level support for a range of technical and service-related issues.• Review reported incidents, identify likely causes, and determine the appropriate next step based on established support procedures.• Document every customer interaction thoroughly in the ticketing system, ensuring notes are accurate, complete, and easy for other teams to follow.• Monitor support tickets during assigned shifts, including overnight coverage, and take action when immediate follow-up or escalation is required.• Route unresolved or higher-priority issues to the appropriate internal teams to support efficient problem resolution.• Perform basic troubleshooting on customer equipment and system-related concerns to help restore service as quickly as possible.• Verify that configurations, fixes, or adjustments have been tested and are functioning as expected before closing or advancing a case.• Maintain a strong customer service approach by showing empathy, patience, and professionalism in every interaction.• Assist with additional support center tasks as needed to help maintain continuous service coverage in a 24/7 environment
2026-06-29T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment. Responsibilities:• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.• Support additional operational tasks as needed to help maintain consistent service coverage and quality.
2026-06-29T00:00:00Z