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4 results for Help Desk Support Manager in Ann Arbor, MI

Help Desk/Desktop Support Analyst

Rochester Hills, MI
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Rochester, Michigan. This role will focus on assisting a large-scale PC deployment for approximately 350 users by preparing and configuring Windows-based laptops and desktops in a centralized setup environment. The ideal candidate brings hands-on desktop support experience, communicates well with end users, and can efficiently handle device setup, application installation, and basic troubleshooting while working with a broader support team. Responsibilities: • Prepare, image, and configure desktop and laptop systems for end-user deployment in a high-volume rollout environment. • Support users during scheduled device pickup and setup sessions conducted from a central conference room location. • Install standard applications, apply required settings, and confirm devices are ready for immediate business use. • Perform basic troubleshooting for Windows-related issues, peripheral connectivity, and common desktop support concerns. • Update and manage service desk tickets to document completed work, open issues, and follow-up actions. • Assist with user account and access support tasks involving Active Directory and standard desktop configurations. • Coordinate with the broader IT team to keep deployment activities on schedule and escalate issues when needed. • Provide support related to system and device changes associated with the organization’s ongoing environment transition. • Help maintain an organized deployment process that enables the rollout to be completed within the planned project timeline.
2026-08-13T00:00:00Z

Help Desk/Desktop Support Analyst

Rochester Hills, MI
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Rochester, Michigan. This role will focus on preparing and deploying Windows-based laptops and desktops for end users in a high-volume rollout environment. The ideal candidate brings hands-on desktop support experience, works efficiently in a team setting, and can provide a smooth setup experience for employees during scheduled device distribution events. Responsibilities: • Prepare, configure, and deploy laptops and desktop computers for end users as part of a large-scale PC rollout. • Support device handoff activities in a centralized setup area, ensuring each user receives a properly configured workstation. • Install standard business applications and verify systems are ready for use on Windows environments. • Troubleshoot basic hardware, software, and login issues during deployment and initial setup. • Assist with account-related tasks and user access support involving Active Directory and related tools. • Update and manage service desk tickets to document progress, issues, and completed requests. • Coordinate with the broader technical support team to resolve escalated issues and maintain rollout timelines. • Contribute to deployment efforts tied to the organization’s transition to Par Health systems where needed.
2026-08-13T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-08-12T00:00:00Z

Desktop Administrator

Livonia, MI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Administrator to support employees across remote and onsite locations through responsive technical assistance and dependable endpoint management. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, maintaining device standards, and keeping desktop environments running efficiently. The role combines hands-on support with documentation, hardware coordination, and administration of core workplace technologies. Responsibilities: • Serve as the main point of contact for incoming support requests, managing and resolving issues through the corporate ticketing platform. • Provide day-to-day technical support for onsite staff as well as employees working from remote locations. • Configure, image, and deploy laptops and desktops using approved tools, including Macrium and Microsoft Intune. • Create and maintain user-friendly documentation, including process instructions, system guidance, and internal help materials. • Administer and support printers, device credentials, and other shared desktop infrastructure components. • Perform hardware troubleshooting and repair for laptops and related end-user equipment as needed. • Support Microsoft 365 applications, including Teams, and assist users with software access and functionality issues. • Contribute to endpoint patching activities and help maintain consistent device management standards as the organization continues adopting Intune and Macrium. • Provide secondary support for Apple devices, including macOS and iPadOS environments, alongside existing team resources. • Coordinate the shipment and tracking of hardware components intended for storage, deployment, or replacement.
2026-08-13T00:00:00Z