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2 results for Communications Specialist in Ann Arbor, MI
- Lansing, MI
- onsite
- Temporary / Contract
- 17 - 18 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support riders and visitors with knowledgeable, courteous service in Lansing, Michigan. This is a Contract position within the transport industry, focused on delivering a positive customer experience through responsive communication, accurate information sharing, and dependable administrative support. The ideal candidate is comfortable handling public inquiries, resolving service-related concerns, and managing daily transactions with a high level of accuracy and professionalism. Must be available: <strong>Monday-Friday 7am-7pm and Saturday and Sunday 8:50am-5pm</strong>. Shifts will vary, 40/hours a week.</p><p><br></p><p>Responsibilities:</p><p>• Guide customers on routes, fares, schedules, and available transit options so they can make informed travel decisions.</p><p>• Respond to questions, concerns, and service feedback from riders, vendors, and staff in a respectful and solution-oriented manner.</p><p>• Demonstrate emotional resilience and professionalism when assisting customers who may be experiencing frustration or service-related concerns, using de-escalation skills to maintain a positive customer experience.</p><p>• Handle lost-and-found intake and release activities in accordance with established organizational procedures.</p><p>• Complete daily sales and payment activities for fare products, including cash, check, and card transactions, while maintaining accurate reconciliations.</p><p>• Monitor and balance the cash drawer and fare media records to support reliable end-of-day accounting.</p><p>• Open and close customer service locations by following site procedures and maintaining readiness for daily operations.</p><p>• Provide coverage for front desk and customer experience team functions as needed, while supporting department projects, meetings, and training initiatives.</p>
- 2026-10-16T00:00:00Z
- Troy, MI
- onsite
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- We are looking for a creative and highly organized Marketing/Communications Coordinator to support brand-building efforts for a manufacturing company in Troy, Michigan. This Contract position will focus on developing compelling content, coordinating communications across multiple channels, and helping deliver a consistent brand presence both internally and externally. The role offers the opportunity to partner closely with leadership while managing marketing initiatives that strengthen visibility, engagement, and company culture.<br><br>Responsibilities:<br>• Develop written content for blogs, newsletters, web pages, email campaigns, social media, and other promotional materials while maintaining a consistent and clear brand voice.<br>• Manage day-to-day social media activity by planning content calendars, preparing posts, tracking audience interaction, and identifying ways to improve reach and engagement.<br>• Capture and organize visual content, including photos and videos, to highlight workplace culture, events, and business achievements across marketing channels.<br>• Maintain company websites using WordPress and Elementor by updating existing pages, publishing new content, and building landing pages that support marketing goals.<br>• Coordinate trade shows, company gatherings, customer-facing events, conferences, and employee celebrations by handling logistics, vendor communication, materials, and onsite preparation.<br>• Support internal communication efforts through employee updates, leadership announcements, newsletters, and digital campaigns designed to keep teams informed and connected.<br>• Lead culture-focused initiatives by helping organize recognition programs, volunteer activities, and team-building events that contribute to a positive employee experience.<br>• Work with leadership and marketing partners to execute campaigns and communications projects that enhance brand awareness and reinforce company messaging standards.
- 2026-09-17T00:00:00Z