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5 results for Technical Business Analyst in Atlanta, GA
- Alpharetta, GA
- onsite
- Temporary
- 44 - 47 USD / Hourly
- <p>We are seeking an experienced IT Business Analyst to support multiple initiatives within the Coplogic business unit, which delivers data capture and reporting solutions for law enforcement agencies. This role will focus on analyzing business processes, identifying gaps between agency-specific requirements and existing systems, and documenting detailed functional specifications to support the implementation of Crash, Citation, and other law enforcement data capture forms.</p><p>The Business Analyst will work closely with business stakeholders, product management, and agile development teams to ensure solutions meet cost, quality, and strategic objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Analyze, define, and document business requirements and end-to-end business processes.</p><p>· Perform gap analysis between agency needs, current data capture processes, and existing system functionality.</p><p>· Document field-level requirements, workflows, and form-to-PDF specifications.</p><p>· Develop functional and system specifications, process flows, and conversion strategies.</p><p>· Translate business requirements into user stories and functional specifications for agile development teams.</p><p>· Identify and document process improvements based on analysis of work group data and industry best practices.</p><p>· Perform analysis on existing systems, identifying solution options and assessing technical and business feasibility.</p><p>· Collaborate across remote development teams, internal IT groups, and business stakeholders to ensure requirements are understood and delivered.</p><p>· Follow established business processes, quality standards, and development methodologies.</p><p>· Contribute to the development of new tools, processes, and solutions aligned with product objectives.</p>
- 2026-04-13T00:00:00Z
- Atlanta, GA
- onsite
- Contract / Temporary to Hire
- 17.1 - 19 USD / Hourly
- <p>We are looking for a Business Immigration Analyst to join our dynamic team in Atlanta, GA. This Contract to permanent position offers an exciting opportunity to contribute to global immigration solutions while developing your detail-oriented skills and knowledge. In this role, you will work in a fast-paced environment, providing exceptional client service and leveraging industry-leading technology. The Business Immigration Analyst position provides an opportunity to make an immediate impact while gaining training, development, and long-term growth opportunities in the immigration field. The role involves supporting immigration case preparation and providing high-quality client service in a fast-paced legal environment.</p><p><br></p><p>Responsibilities:</p><p>• Build expertise in various immigration case types and become familiar with firm processes and client protocols.</p><p>• Gather, review, and organize documentation for immigration petitions and filings.</p><p>• Draft and file cases with government agencies, ensuring accuracy and compliance.</p><p>• Monitor case progress and adhere to deadlines in alignment with Service Level Agreements (SLAs).</p><p>• Communicate updates, challenges, and escalations to supervisors in a timely manner.</p><p>• Contribute to team productivity goals while maintaining flexibility and initiative.</p><p>• Follow firm protocols and standards to ensure compliance with regulatory and operational requirements.</p><p>• Maintain data privacy and accurate use of internal systems to support client and team success.</p><p>• Collaborate effectively with team members to promote a positive work environment.</p>
- 2026-03-18T00:00:00Z
- Smyrna, GA
- onsite
- Permanent
- 50000 - 60000 USD / Yearly
- We are partnering with a growing organization in the Cumberland area to permanent an IT Systems Analyst to support a dynamic, high-volume help desk environment. This is a great opportunity for someone who is a self-starter, thrives in fast-paced settings, and enjoys hands-on troubleshooting across a diverse technical landscape. You’ll join a collaborative IT support team (15+ members across the U.S.) supporting ~550 users across both Windows and Mac environments, with exposure to modern tools including Microsoft 365 and Copilot. This role also offers involvement in exciting initiatives like onboarding new hires and supporting an Exchange to Microsoft 365 migration. What You’ll Do Provide Tier 1 support for hardware, software, and mobile devices (PC, Mac, iPhone, iPad) Troubleshoot issues across operating systems, applications, networks, and peripherals Manage and resolve high-volume support tickets via phone, email, and ticketing systems Set up new hires, including account creation (Active Directory) and equipment provisioning Support onboarding and offboarding processes, including user access and device management Assist with software installations, updates, and system maintenance Maintain IT inventory and track hardware assets Deliver basic IT training and create user documentation (FAQs, guides, etc.) Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.) Leverage Microsoft Copilot to improve productivity and streamline support workflows Escalate complex issues to senior engineers as needed Contribute to process improvements and help enhance overall IT service delivery
- 2026-04-08T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary
- 28 - 30 USD / Hourly
- <p>We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.</p><p>This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.</p><p>You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).</p><p>· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.</p><p>· Administer endpoint management tools: </p><p>• Windows: Autopilot / Intune</p><p>• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)</p><p>· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.</p><p>· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).</p><p>· Support Teams Rooms / AV equipment and coordinate vendor escalations.</p><p>· Maintain accurate documentation and ticket updates in ServiceNow.</p><p>· Identify recurring issues and contribute to knowledge base articles and process improvements.</p><p>· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.</p>
- 2026-04-15T00:00:00Z
- Carrollton, GA
- onsite
- Permanent
- 90000 - 130000 USD / Yearly
- We are looking for a Senior Analyst to join our team in Carrollton, Georgia. This role is ideal for an individual with strong attention to detail and expertise in IT governance and business analysis. You will play a key part in monitoring IT metrics and ensuring effective reporting processes across various systems.<br><br>Responsibilities:<br>• Conduct thorough IT audits to evaluate system performance and compliance with governance standards.<br>• Prepare and distribute detailed metrics reports on IT operations, including financial data and status updates.<br>• Collaborate with project managers to enhance reporting capabilities and support strategic initiatives.<br>• Analyze existing IT processes to identify gaps and recommend improvements.<br>• Assist in the implementation and monitoring of systems like ServiceNow and S/4 Hana.<br>• Provide detailed documentation and analysis for IT-related projects.<br>• Support cross-functional teams with data-driven insights to improve efficiency.<br>• Ensure attention to detail in all aspects of IT reporting and project documentation.<br>• Stay updated on industry standards and best practices to maintain high-quality governance.<br>• Communicate findings and recommendations effectively to stakeholders.
- 2026-04-01T00:00:00Z