<p>We are seeking a detail-oriented and customer-focused <strong>Service Administrator </strong>to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist customers by providing product and service information. </li><li>Handle customer inquiries and complaints in a detail oriented and timely manner. </li><li>Evaluate and process warranty-related claims and inquiries. </li><li>Communicate with customers and service shops regarding the status of open cases. </li><li>Process return material authorizations (RMAs) for defective products. </li><li>Receive and process orders for billable services. </li><li>Process purchase orders for third-party suppliers. </li><li>Review invoices and respond to related inquiries. </li><li>Support and resolve tasks tied to internal processes. </li><li>Assist with the setup and management of new vendors. </li><li>Provide training and mentorship to entry level team members, as appropriate. </li><li>Follow all company and departmental procedures while identifying opportunities for improved productivity and efficiency. </li><li>Maintain availability to answer incoming calls and support customer requests. </li><li>Manage assigned tasks with limited supervision. </li><li>Perform other administrative duties as needed. </li><li>Complete additional duties and special projects as assigned.</li></ul>
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers.<br>• Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability.<br>• Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment.<br>• Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability.<br>• Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency.<br>• Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management.<br>• Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes.<br>• Participate in ongoing system assessments to identify areas for improvement and implement solutions.<br>• Act as a senior-level resource for troubleshooting and resolving complex system issues.<br>• Support the transition to a hybrid work setup after the initial onsite period.
<p>A leading enterprise organization is seeking a Principal Dynamics 365 Architect & System Administrator to support a major enterprise ERP transformation initiative. This is a hands-on senior technical leadership role responsible for both architecting and actively administering Microsoft Dynamics 365 environments across a complex, multi-entity business.</p><p>This role serves as the technical cornerstone of a large-scale ERP modernization program involving Dynamics 365, Dataverse, Power Platform, and Azure integrations. The ideal candidate will have deep experience leading multiple end-to-end D365 implementations and migrations and is comfortable operating at both the architecture and hands-on execution level.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead the architecture and execution of a Dynamics 365 ERP transformation</li><li>Design and maintain the future-state ERP system across multiple business units</li><li>Hands-on administration of Dynamics 365 environments (Dev, Test, Prod)</li><li>Manage system upgrades, deployments, security, and platform performance</li><li>Build and support integrations using Azure, Dataverse, and Power Platform</li><li>Oversee ERP governance, change management, and compliance (SOX/audit support)</li><li>Partner with business and IT leaders to translate needs into technical solutions</li><li>Guide vendors and internal teams through implementation and support activities</li><li>Ensure data integrity, system stability, and scalability across the ERP ecosystem</li><li>Act as escalation point for critical ERP issues and system decisions</li></ul>