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2 results for Qa Analyst in Alpharetta, GA
- Smyrna, GA
- onsite
- Permanent
- 50000 - 60000 USD / Yearly
- We are partnering with a growing organization in the Cumberland area to permanent an IT Systems Analyst to support a dynamic, high-volume help desk environment. This is a great opportunity for someone who is a self-starter, thrives in fast-paced settings, and enjoys hands-on troubleshooting across a diverse technical landscape. You’ll join a collaborative IT support team (15+ members across the U.S.) supporting ~550 users across both Windows and Mac environments, with exposure to modern tools including Microsoft 365 and Copilot. This role also offers involvement in exciting initiatives like onboarding new hires and supporting an Exchange to Microsoft 365 migration. What You’ll Do Provide Tier 1 support for hardware, software, and mobile devices (PC, Mac, iPhone, iPad) Troubleshoot issues across operating systems, applications, networks, and peripherals Manage and resolve high-volume support tickets via phone, email, and ticketing systems Set up new hires, including account creation (Active Directory) and equipment provisioning Support onboarding and offboarding processes, including user access and device management Assist with software installations, updates, and system maintenance Maintain IT inventory and track hardware assets Deliver basic IT training and create user documentation (FAQs, guides, etc.) Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.) Leverage Microsoft Copilot to improve productivity and streamline support workflows Escalate complex issues to senior engineers as needed Contribute to process improvements and help enhance overall IT service delivery
- 2026-04-08T00:00:00Z
- Atlanta, GA
- onsite
- Temporary
- 65 - 70 USD / Hourly
- <p><strong>Position Overview:</strong></p><p>Our client is seeking a skilled Oracle Service Cloud Technical Analyst. This role will focus on the technical aspects of Service Cloud, particularly in relation to dashboards and performance testing, while supporting the Oracle Customer to Meter (C2M) go-live process. The ideal candidate will have a strong technical background, excellent analytical skills, and experience in cloud-based service solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with project teams to define technical requirements for the Service Cloud implementation.</li><li>Design, develop, and optimize dashboards for monitoring and to provide actionable insights and enhance decision-making processes.</li><li>Conduct and optimize approach for performance testing to ensure system reliability and efficiency during the Oracle C2M go-live.</li><li>Troubleshoot technical issues and provide solutions to ensure seamless integration and functionality.</li><li>Work closely with stakeholders to gather feedback and implement necessary changes in the service implementation.</li><li>Document technical processes, configurations, and testing results to maintain clear project records.</li><li>Stay updated with the latest trends and best practices in Service Cloud technologies and performance testing.</li></ul>
- 2026-03-10T00:00:00Z