We are partnering with a growing organization in the Cumberland area to permanent an IT Systems Analyst to support a dynamic, high-volume help desk environment. This is a great opportunity for someone who is a self-starter, thrives in fast-paced settings, and enjoys hands-on troubleshooting across a diverse technical landscape. You’ll join a collaborative IT support team (15+ members across the U.S.) supporting ~550 users across both Windows and Mac environments, with exposure to modern tools including Microsoft 365 and Copilot. This role also offers involvement in exciting initiatives like onboarding new hires and supporting an Exchange to Microsoft 365 migration. What You’ll Do Provide Tier 1 support for hardware, software, and mobile devices (PC, Mac, iPhone, iPad) Troubleshoot issues across operating systems, applications, networks, and peripherals Manage and resolve high-volume support tickets via phone, email, and ticketing systems Set up new hires, including account creation (Active Directory) and equipment provisioning Support onboarding and offboarding processes, including user access and device management Assist with software installations, updates, and system maintenance Maintain IT inventory and track hardware assets Deliver basic IT training and create user documentation (FAQs, guides, etc.) Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.) Leverage Microsoft Copilot to improve productivity and streamline support workflows Escalate complex issues to senior engineers as needed Contribute to process improvements and help enhance overall IT service delivery
We are looking for an experienced Systems Administrator to join our team in Atlanta, Georgia. This Contract to permanent position involves managing a hybrid IT environment that includes both on-premises and cloud-based systems. The ideal candidate will independently oversee system maintenance, troubleshoot issues, and contribute to infrastructure upgrades and modernization efforts.<br><br>Responsibilities:<br>• Perform routine administration tasks for Windows and Linux-based systems.<br>• Manage and maintain virtualized infrastructure using platforms such as Oracle VM Manager, Hyper-V, and VMware.<br>• Monitor the performance, health, and availability of servers and applications.<br>• Troubleshoot and resolve issues related to infrastructure, applications, and networking.<br>• Apply system updates, patches, and security configurations to ensure a secure environment.<br>• Support backup, recovery, and disaster recovery processes to safeguard data.<br>• Participate in system migrations, upgrades, and efforts to modernize infrastructure.<br>• Maintain accurate and up-to-date documentation for system configurations and operational procedures.<br>• Collaborate with internal teams and vendors to address technical issues and implement improvements.<br>• Provide after-hours support as needed for maintenance windows or critical issues.
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers.<br>• Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability.<br>• Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment.<br>• Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability.<br>• Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency.<br>• Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management.<br>• Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes.<br>• Participate in ongoing system assessments to identify areas for improvement and implement solutions.<br>• Act as a senior-level resource for troubleshooting and resolving complex system issues.<br>• Support the transition to a hybrid work setup after the initial onsite period.
We are seeking a Senior Security Systems Engineer to lead the design, implementation, and optimization of enterprise security solutions. This role will serve as a technical leader, driving security architecture decisions, mentoring entry level engineers, and ensuring the organization’s systems and data are protected against evolving threats. <br> Key Responsibilities Lead design and implementation of enterprise security architecture and systems Own and optimize security platforms (SIEM, EDR, IAM, firewalls, cloud security) Drive incident response and threat detection strategies Conduct advanced vulnerability management and system hardening Partner with cloud, infrastructure, and application teams to embed security controls Lead security assessments, audits, and compliance initiatives Develop security standards, policies, and best practices Mentor entry level engineers and provide technical leadership across teams
<p>We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.</p><p>This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.</p><p>You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).</p><p>· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.</p><p>· Administer endpoint management tools: </p><p>• Windows: Autopilot / Intune</p><p>• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)</p><p>· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.</p><p>· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).</p><p>· Support Teams Rooms / AV equipment and coordinate vendor escalations.</p><p>· Maintain accurate documentation and ticket updates in ServiceNow.</p><p>· Identify recurring issues and contribute to knowledge base articles and process improvements.</p><p>· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.</p>