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3 results for Help Desk Technician Ii in Alpharetta, GA

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Tier II Technician

Conyers, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution. The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO. Required Qualifications 3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID CompTIA Network+ or equivalent networking experience Experience with RMM platforms such as DattoRMM or similar tools Ability to work independently without step-by-step supervision Valid driver’s license and reliable transportation for on-site work Preferred Qualifications Microsoft 365 certification such as Microsoft-102 or equivalent Experience supporting Google Workspace environments Experience with UniFi networking platforms Strong documentation habits and client-facing communication skills Ideal Candidate Profile The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.
2026-07-20T00:00:00Z

Tier 2 Help Desk Analyst

Conyers, GA
onsite
Temporary / Contract
28 - 30 USD / Hourly
OverviewThe Tier 2 Technician serves as the primary escalation point above Tier 1 support and is responsible for day-to-day technical delivery across Microsoft 365, Google Workspace, networking, and client onboarding activities. This role operates independently within established standards and escalates only architecture, security, and advanced engineering decisions to the CTO. Key ResponsibilitiesTier 1 Escalations<ul><li>Resolve escalated support tickets and assist with inbound support requests.</li><li>Provide technical guidance to Tier 1 staff.</li><li>Review ticket quality and documentation accuracy.</li></ul>Microsoft 365 Administration<ul><li>User provisioning, licensing, and offboarding.</li><li>Manage Exchange Online, SharePoint, OneDrive, Entra ID, and Intune environments.</li><li>Perform routine security administration, including MFA enrollment, account lockouts, and inbox rule audits.</li></ul>Google Workspace Administration<ul><li>User lifecycle management, organizational units, and licensing.</li><li>Manage 2-Step Verification and perform basic security administration and monitoring.</li></ul>Networking<ul><li>Troubleshoot connectivity, VLAN, DHCP, and DNS-related issues.</li><li>Configure and support UniFi switches, access points, and firewall rules within existing network designs.</li><li>Coordinate ISP issues and maintain network documentation.</li></ul>Technical Client Onboarding<ul><li>Execute technical onboarding for new clients.</li><li>Provision cloud environments, configure domains and DNS records, and deploy endpoints.</li><li>Implement standard security tools and configurations.</li><li>Deliver end-user training and document environments in IT Glue.</li></ul>Escalate to CTO:<ul><li>Network architecture or design decisions.</li><li>Confirmed or suspected security incidents.</li><li>DNS/domain management changes.</li><li>VoIP architecture or provisioning changes.</li><li>Custom development, automation, or scripting requests.</li><li>New platform deployments or major technology changes.</li><li>Administration of advanced cybersecurity platforms (INKY, BullPhish, Dark Web ID, RocketCyber, SaaS Alerts).</li><li>Penetration testing and vulnerability assessment tools (Vulnscan, vPenTest).</li></ul>*Please Note: This is a fully onsite position in Metro Atlanta. Please do not apply to this posting if you're not already local to Metro ATL and willing to work onsite
2026-07-20T00:00:00Z