Add your latest resume to match with open positions.

5 results for Customer Success Manager in Alpharetta, GA

Part Time Customer Service Representative

Smyrna, GA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Part Time Customer Service Representative to support customer orders and service activities for a home improvement environment in Smyrna, Georgia. This Long-term Contract position focuses on guiding orders from initial request through final delivery while ensuring records, documentation, and customer updates remain accurate and timely. The role also works closely with internal sales and field teams to resolve service concerns, maintain reporting standards, and contribute ideas that improve day-to-day operations. Responsibilities: • Manage customer orders from initial entry through final delivery, ensuring each step is completed accurately and efficiently. • Enter technical and order-related information into company systems while keeping customer records current and well documented. • Coordinate with sales personnel and customers to collect required paperwork and details needed to complete transactions on schedule. • Track customer requests, updates, and changes within internal databases to maintain clear and reliable order histories. • Partner with field service teams to address ongoing service challenges and support practical solutions for long-term customer concerns. • Prepare standard performance, quality, and management reports as requested by leadership. • Escalate recurring service or process issues to supervisors and suggest improvements that can strengthen team effectiveness. • Complete assigned work within established deadlines while meeting productivity and attendance expectations. • Support continuous improvement efforts by recommending better methods, procedures, and service practices within the department.
2026-05-20T00:00:00Z

Director of Client Services

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Director of Client Services to lead a dedicated team of professionals in delivering exceptional service to our clients. This role, based in Atlanta, Georgia, will focus on client satisfaction, operational excellence, and strategic collaboration with leadership to drive business growth. This is a contract-to-permanent position offering an excellent opportunity to make a lasting impact within the Printing/Publishing industry. Responsibilities:• Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities.• Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction.• Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success.• Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals.• Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership.• Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems.• Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery.• Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans.• Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion.• Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives.
2026-05-15T00:00:00Z

Director of Client Services

Atlanta, GA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Director of Client Services to lead a dedicated team of professionals in delivering exceptional service to our clients. This role, based in Atlanta, Georgia, will focus on client satisfaction, operational excellence, and strategic collaboration with leadership to drive business growth. This is a contract-to-permanent position offering an excellent opportunity to make a lasting impact within the Printing/Publishing industry. Responsibilities: • Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities. • Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction. • Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success. • Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals. • Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership. • Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems. • Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery. • Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans. • Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion. • Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives.
2026-05-21T00:00:00Z

Director of Client Services

Lithonia, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Director of Client Services to lead a dedicated team of professionals in delivering exceptional service to our clients. This role, based in Atlanta, Georgia, will focus on client satisfaction, operational excellence, and strategic collaboration with leadership to drive business growth. This is a contract-to-permanent position offering an excellent opportunity to make a lasting impact within the Printing/Publishing industry. Responsibilities:• Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities.• Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction.• Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success.• Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals.• Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership.• Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems.• Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery.• Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans.• Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion.• Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives.
2026-04-29T00:00:00Z

Director of Client Services

Atlanta, GA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are working with a client who is looking to hire a Director of Print Production. This role owns service excellence, team performance, and client satisfaction while partnering closely with Sales and Leadership on strategy, delivery, and growth. What You’ll Do<ul><li>Lead and develop a team of client service managers and professionals</li><li>Drive service excellence, client satisfaction, and operational efficiency</li><li>Partner with Sales to support renewals, upsell, and new business initiatives</li><li>Oversee implementation and execution of products and services</li><li>Serve as senior escalation point and remove operational roadblocks</li><li>Manage capacity planning, staffing, workflows, and process improvement</li><li>Support client onboarding, business reviews, and new implementations</li><li>Own team performance, reporting, compliance, and succession planning</li></ul>
2026-05-20T00:00:00Z