We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We have partnered with a private management firm on their search for an Accounting Manager with proven treasury experience. This candidate will be responsible for reviewing trust statements, preparing annual budgets, monitoring daily cash flow, processing and coding vendor invoices, managing the month end close process, performing general ledger analysis, and completing account reconciliations. We are looking for an Accounting Manager with a solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multitask while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Maintain general ledger accounts</p><p>· Invoice Processing</p><p>· Account Reconciliation</p><p>· Manage month-end/year-end audits</p><p>· Monitor daily cash liquidity</p><p>· Account Analysis</p><p>· Spreadsheet Maintenance</p><p>· Prepare financial statements/reports</p>
<p>Successful, real estate firm seeks a hands-on Accounting Manager to oversee the financial operations of their real estate development team. This role will be responsible for managing project budgets, preparing reconciliations, completing tenant lease provisions, reviewing project cost reports, assisting with cash flow forecasting, posting journal entries, reconciling intercompany accounts, drafting financial statements, ensuring accurate and timely processing of bank reconciliations, overseeing the month/annual close process, performing general ledger analysis, and ensuring compliance with GAAP. We are looking for an Accounting Manager with a solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Maintain general ledger accounts</p><p>· Budgeting & Forecasting</p><p>· Account Reconciliation</p><p>· Manage month-end/year-end audits</p><p>· Fixed Asset Monitoring</p><p>· Account Analysis</p><p>· Preparing cash flow reports</p><p>· Review loan requirements</p><p>· Prepare financial statements/reports</p>
<p>Established services provider is looking to hire an Accounting Manager who can build and maintain a strong financial team! This role involves maintaining internal controls, supporting strategic financial initiatives, preparing monthly account reconciliations, coordinating financial tax audits, monitor and analyze account data, overseeing the month end close process, entering general ledger activities, and staying updated on changes in accounting standards and regulations to ensure ongoing financial health and growth. The ideal Accounting Manager will have solid financial analysis skill set, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multitask while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Supervise and lead the accounting team, including accounts payable/receivable and general ledger</p><p>· Manage month-end and year-end closings</p><p>· Coordinate and support external audits </p><p>· Oversee tax filings ensuring compliance with local, state and federal regulations</p><p>· Prepare monthly, quarterly, and annual financial reports/statements</p><p>· Analyze financial data and provide insights to senior management</p><p>· Support system implementations, upgrades, and process automation projects</p><p>· Monitor and track internal assets and expenditures</p>
<p>Established real estate firm is looking to hire an articulate, Assistant Controller with proven property accounting expertise. This role involves maintaining internal controls, supporting strategic financial initiatives, preparing monthly account reconciliations, coordinating financial tax audits, monitor and analyze account data, overseeing the month end close process, entering general ledger activities, and staying updated on changes in accounting standards and regulations to ensure ongoing financial health and growth. The ideal Accounting Manager will have solid financial analysis skillset, excellent communication and interpersonal skills, a strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Supervise and lead the accounting team, including accounts payable/receivable and general ledger</p><p>· Manage month-end and year-end closings</p><p>· Coordinate and support external audits</p><p>· Assist in the preparation of budgets and financial forecasts</p><p>· Oversee tax filings ensuring compliance with local, state and federal regulations</p><p>· Prepare monthly, quarterly, and annual financial reports/statements</p><p>· Analyze financial data and provide insights to senior management</p><p>· Support system implementations, upgrades, and process automation projects</p><p>· Monitor and track internal assets and expenditures</p>
<p><strong>Accounting Manager </strong></p><p> </p><p>A client of ours is looking for an Accounting Manager for a contract role. This position will be responsible for managing critical accounting functions, ensuring compliance with IFRS standards, and overseeing timely and accurate month-end close processes. The ideal candidate will bring deep expertise in NetSuite and SaaS industry accounting, as well as the ability to collaborate effectively across time zones.</p><p><br></p><p><strong>Responsibilities of Accounting Manager </strong></p><ul><li>Manage and oversee the month-end close process to ensure accuracy and timeliness</li><li>Prepare and review financial reporting in accordance with IFRS standards</li><li>Oversee daily accounting operations, including general ledger management and account reconciliations</li><li>Utilize NetSuite to support and streamline accounting processes</li><li>Partner with cross-functional teams to provide financial insights and ensure operational alignment</li><li>Identify and implement process improvements to strengthen accounting operations and reporting efficiency</li></ul>
<p>One of our reputable clients has reached out for a need for a full-time Senior Director, Controller with proven purchase price accounting and project accounting experience. The Senior Director, Controller will be responsible for overseeing the company’s accounting operations, financial reporting and internal controls. This executive leadership role will play a key part in driving financial integrity, compliance, and process improvement, develop revenue generating financial models and forecast techniques, assist with budget planning, and advise management on implementing an improved planning and reporting process. The ideal candidate will have deep understanding of U.S. GAAP, strong managerial skills, and experience leading accounting functions in a dynamic business environment. </p><p> </p><p>Major Responsibilities</p><p>· Develop and maintain internal control policies and procedures</p><p>· Lead, mentor and manage accounting team</p><p>· Prepare monthly financial statements and reports</p><p>· Support budgeting, forecasting, and long-term planning processes</p><p>· Ensure timely processing of client invoices and cash collections</p><p>· Assist with integrating acquisitions into ERP system</p><p>· Balance Sheet Account Reconciliations</p><p>· Ensure compliance with federal, state and local financial regulations and tax filings</p><p>· Implement and improve accounting systems, processes and tools to enhance financial reporting</p>
<p>Global, services provider seeks a detail oriented, Audit & Compliance Manager with proven expertise overseeing internal controls, corporate compliance, and financial reporting processes. This position consists of navigating compliance tools and methods using technical accounting while performing risk management. Duties for this Audit & Compliance Manager are but not limited to developing risk assessments, perform accurate testing, updating risk controls, planning and coordinating internal and external audits, and overseeing SOX projects. This candidate will also assist with developing policies and risk management strategies.</p><p><br></p><p>Primary Duties</p><p>· Research regulations and policies</p><p>· Manage compliance regulatory requests</p><p>· General ledger accountant reconciliation</p><p>· Assist with month end processing</p><p>· Communicate with internal and external auditors</p><p>· Develop trend analysis</p><p>· Maintain and update risk assessments</p><p>· Perform compliance monitoring and testing</p><p>· Account Analysis</p><p>· Prepare reports for management</p><p>· Train employees on SOX development program</p>
<p>Industry leading firm seeks a Controller with proven experience working with mergers & acquisitions. The Controller will be responsible for assisting with internal and external audits, coordinating intercompany transactions, overseeing expense reporting, managing budgets for business units, prepare financial forecasting, execute M& A duties, ensuring an accurate month end process, analyzing financial reports, developing and implementing accounting processes, and assisting with tax preparation payments. The ideal individual for this role must be a people leader, drive process improvements & ERP system enhancements, have experience with hazardous material cost tracking and compliance reporting.</p><p><br></p><p>Major Responsibilities</p><ul><li>Review and manage accounting operations</li><li>Oversee the month end close process</li><li>Develop financial strategies</li><li>Prepare financial statements and reports</li><li>Account Reconciliations </li><li>Consolidate financial data</li><li>Internal Control Monitoring</li><li>Assist with internal/external audit preparation</li><li>Coach, Train, Mentor financial staff</li></ul>
<p>Robert Half has partnered with a service provider on their search for a Senior Director of Accounting and Treasury with significant change management expertise, strong technical accounting knowledge, and proven ERP systems experience. The Senior Director of Accounting and Treasury will oversee financial forecasting while leading accounting operations, manage cash flow reporting, provide insights and recommendations to support strategic business decisions, assist with month end close activities, coordinate internal and external audits, manage relationships with financial institutions, and monitor and manage the company’s investment portfolio and interest rate risk exposure. This Senior Director of Accounting and Treasury role will ensure the company maintains optimal liquidity, minimizes financial risk, and supports business objectives through effective capital and debt management.</p><p> </p><p>Primary Duties</p><p>· Develop and implement strategies for cash flow forecasting, liquidity management, and short-term borrowing/investing</p><p>· Manage daily cash operations, including bank account management, wire transfers, and cash positioning.</p><p>· Oversee relationships with financial institutions, negotiating terms, fees, and services to optimize banking performance.</p><p>· Evaluate and execute debt financing and capital structure strategies, including loan agreements and covenant compliance.</p><p>· Monitor financial markets and assess economic trends to inform treasury decisions and risk mitigation.</p><p>· Ensure compliance with internal controls, policies, and regulatory requirements related to treasury operations.</p><p>· Lead treasury-related financial reporting and analysis for executive leadership and the board.</p><p>· Collaborate with accounting, tax, legal, FP& A, and other departments to support strategic initiatives and ensure accurate financial reporting.</p>
<p>Robert Half has teamed up with a distribution company on their search for a Treasury Director with significant change management expertise including implementations, project creation, sales/purchasing. The Treasury Director will be responsible for overseeing the company’s treasury operations, including cash management, investment strategies, financial activities, banking relationships, and risk management. This strategic role will ensure the company maintains optimal liquidity, minimizes financial risk, and supports business objectives through effective capital and debt management.</p><p><br></p><p>Primary Duties</p><p>· Develop and implement strategies for cash flow forecasting, liquidity management, and short-term borrowing/investing</p><p>· Manage daily cash operations, including bank account management, wire transfers, and cash positioning.</p><p>· Oversee relationships with financial institutions, negotiating terms, fees, and services to optimize banking performance.</p><p>· Evaluate and execute debt financing and capital structure strategies, including loan agreements and covenant compliance.</p><p>· Monitor financial markets and assess economic trends to inform treasury decisions and risk mitigation.</p><p>· Manage foreign exchange exposure and implement appropriate hedging strategies if applicable.</p><p>· Ensure compliance with internal controls, policies, and regulatory requirements related to treasury operations.</p><p>· Lead treasury-related financial reporting and analysis for executive leadership and the board.</p><p>· Collaborate with accounting, tax, legal, FP& A, and other departments to support strategic initiatives and ensure accurate financial reporting.</p>
<p>We are looking for a dedicated Operations Specialist to join our team located in the Greater Philadelphia Region. This long-term Operations Specialist contract role offers an excellent opportunity to contribute to a dynamic environment within the insurance industry. The position is 100% on-site and provides a chance to collaborate with various teams, ensuring smooth operational processes.</p><p><br></p><p>What you get to do every single day:</p><p>• Deliver comprehensive clerical and administrative support to the product team, ensuring tasks are completed efficiently.</p><p>• Perform accurate data entry and oversee database management to maintain organized and up-to-date records.</p><p>• Collaborate on special projects, contributing to their successful execution.</p><p>• Maintain effective communication with multiple teams and individuals to ensure alignment and clarity.</p><p>• Uphold high standards of organization and attention to detail in all assigned responsibilities.</p>
We are looking for a detail-oriented Staff Accountant to join our team in Gladwyne, Pennsylvania. In this fully onsite role, you will play a critical part in managing day-to-day accounting tasks and supporting the financial operations of the organization. This is a Contract to permanent position, offering an opportunity to grow and contribute to a dynamic environment.<br><br>Responsibilities:<br>• Manage accounts receivable and billing processes to ensure accuracy and timely collections.<br>• Handle accounts payable responsibilities, including reviewing invoices and processing payments.<br>• Perform month-end close procedures, ensuring all entries and reconciliations are completed accurately.<br>• Prepare journal entries and maintain general ledger accounts.<br>• Conduct account and bank reconciliations to verify financial data.<br>• Assist in the preparation of financial statements and reports for internal and external use.<br>• Support the organization in maintaining compliance with corporate and sales tax filings.<br>• Collaborate with the Business Manager to address accounting-related inquiries and provide necessary reports.<br>• Utilize Excel for financial reporting and analysis, ensuring data integrity.<br>• Test and apply accounting principles to ensure adherence to established standards.
We are looking for an ERP/CRM Consultant to join our team in Reading, Pennsylvania, on a long-term contract basis. This role involves working closely with stakeholders and business units to optimize and enhance enterprise systems. The ideal candidate will bring expertise in Oracle applications and a collaborative approach to problem-solving.<br><br>Responsibilities:<br>• Configure and maintain Oracle Cloud and HCM modules to meet business requirements.<br>• Collaborate with stakeholders to gather and analyze system requirements.<br>• Create and manage Jira tickets to track progress and ensure timely resolution of issues.<br>• Assist in the analysis and improvement of reporting systems to support business operations.<br>• Provide guidance and support for Oracle Helpdesk modules, if applicable.<br>• Work with remote and on-site team members to ensure seamless project execution.<br>• Develop documentation and training materials for system configurations and updates.<br>• Identify opportunities to enhance system functionality and drive process improvements.<br>• Ensure compliance with best practices in ERP/CRM system implementation and maintenance.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
We are looking for an experienced Business Analyst to join our team in Fort Washington, Pennsylvania. This role involves serving as a critical link between business stakeholders and IT teams to ensure seamless communication and effective solutions. As part of a long-term contract, you will analyze business processes, gather requirements, and contribute to the design and implementation of systems that enhance organizational efficiency.<br><br>Responsibilities:<br>• Act as a liaison between business units and IT teams, ensuring clear communication and alignment on project goals.<br>• Facilitate requirements gathering sessions to identify system needs and propose effective solutions.<br>• Create detailed project documentation, including business requirements, functional designs, and user stories.<br>• Collaborate with developers and QA teams to support the design, development, and testing of system enhancements.<br>• Analyze current business processes and recommend improvements or new system functionalities.<br>• Assist in sprint planning within an agile framework, including the creation of acceptance criteria and testing support.<br>• Coordinate project tasks and ensure timely completion to meet deadlines.<br>• Conduct user experience analysis to identify areas for system optimization and improved functionality.<br>• Provide ongoing support for software implementation and enhancement initiatives.<br>• Manage small project teams and contribute to the overall project success.
We are looking for a skilled Business Intelligence (BI) Engineer to join our team in Jenkintown, Pennsylvania. As a key contributor, you will design, develop, and implement advanced data solutions to support business analytics and decision-making processes. This role requires a strong technical background and a collaborative mindset to drive innovation and optimize data platforms.<br><br>Responsibilities:<br>• Design and implement dimensional and semantic data models to enhance business analytics and reporting capabilities.<br>• Develop and optimize data pipelines using modern orchestration tools like Apache Airflow or Azure Data Factory.<br>• Create and manage interactive dashboards and visualizations using Power BI, ensuring accuracy and usability.<br>• Leverage Microsoft Fabric architecture to integrate centralized semantic models and external data platforms.<br>• Administer cloud-based data warehouses like Azure Synapse or Snowflake, ensuring performance and scalability.<br>• Collaborate with cross-functional teams to address data governance, quality frameworks, and compliance standards.<br>• Utilize Python and data science libraries to process, analyze, and develop machine learning workflows.<br>• Implement DataOps methodologies, including CI/CD practices and version control for data solutions.<br>• Conduct advanced statistical analysis and predictive modeling to inform business strategies.<br>• Partner with stakeholders to translate technical concepts into actionable insights for diverse audiences.
<p><strong><u>Responsibilities:</u></strong></p><ul><li>Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities.</li><li>Lead and facilitate requirements-gathering sessions with stakeholders.</li><li>Translate business requirements into detailed functional and non-functional specifications.</li><li>Develop and maintain business requirement documents, process flows, and use cases.</li><li>Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives.</li><li>Create and manage Jira stories and tasks, ensuring traceability to business objectives.</li><li>Conduct gap analysis and impact assessments for proposed changes.</li><li>Collaborate with QA teams to define test plans and support UAT activities.</li><li>Analyze and document system integrations within the insurance ecosystem.</li><li>Monitor and evaluate implemented solutions to ensure they meet business needs.</li><li>Provide post-implementation support and continuous improvement recommendations.</li><li>Mentor junior analysts and contribute to best practices in business analysis.</li></ul><p><br></p>
We are looking for a detail-oriented Business Analyst I to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will act as a bridge between business units and IT, ensuring that technical solutions align with business needs. This position requires a strong understanding of business processes and IT systems, as well as the ability to translate business requirements into actionable technical specifications.<br><br>Responsibilities:<br>• Serve as the primary liaison between business units and IT teams to ensure effective communication and alignment of goals.<br>• Analyze business operations to identify strengths, weaknesses, and opportunities for process automation.<br>• Assist in the redesign and documentation of business processes to support the implementation of new technologies.<br>• Translate high-level business requirements into detailed functional specifications for IT development.<br>• Manage and document changes to business requirements and functional specifications throughout the project lifecycle.<br>• Educate IT teams on business strategies and objectives to ensure technology solutions support organizational goals.<br>• Facilitate negotiations and agreements between business stakeholders and IT teams from initial requirements gathering to final implementation.<br>• Stay updated on technological trends to propose innovative solutions that enhance business competitiveness.<br>• Provide recommendations on build-versus-buy decisions for technology solutions.<br>• Collaborate with cross-functional teams to ensure successful project delivery and system integration.
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
We are looking for an experienced ERP/CRM Consultant to join our team in Fairless Hills, Pennsylvania. In this long-term contract position, you will play a vital role in implementing and optimizing ERP and CRM systems, ensuring seamless alignment with business needs. Your expertise will contribute to the successful execution of strategic initiatives and the delivery of high-quality solutions.<br><br>Responsibilities:<br>• Lead the implementation and customization of ERP and CRM systems to align with organizational requirements.<br>• Collaborate with stakeholders to gather, analyze, and document business requirements.<br>• Develop and execute client-side scripting to enhance system functionality and user experience.<br>• Manage data migration processes, including extraction, mapping, transformation, and validation.<br>• Configure system settings and modules to meet project specifications.<br>• Create and maintain detailed documentation, including Business Requirement Documents (BRDs).<br>• Integrate APIs to enable seamless communication between systems and applications.<br>• Provide technical support and troubleshooting for ERP/CRM systems.<br>• Conduct regular system audits and performance testing to ensure optimal functionality.<br>• Train end-users and provide ongoing support to ensure successful system adoption.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
