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191 results for Technical Support Specialist jobs

Technology Services Manager

Sleepy Eye, MN
onsite
Permanent / Full Time
125000 - 160000 USD / Yearly
We are looking for a Technology Services Manager to lead infrastructure, cybersecurity, end-user technology, and service support operations for a manufacturing organization near Mankato, MN. This position will guide technical strategy, strengthen day-to-day IT performance, and drive technology initiatives that support business growth and operational reliability. The role also provides leadership to internal team members and external service partners while helping advance the company’s long-term technology capabilities. Responsibilities:• Direct the performance, availability, and security of core infrastructure, business systems, productivity platforms, and service desk operations.• Lead technology projects from planning through execution, serving as either the primary project manager or a key contributor on cross-functional initiatives.• Partner with business and IT stakeholders to assess future technology needs and implement practical strategies that improve organizational maturity.• Oversee cybersecurity practices, monitoring tools, and risk controls to protect company systems, data, and user environments.• Supervise, coach, and develop technical staff while managing the work and expectations of third-party service providers.• Establish priorities for infrastructure and support activities, balancing daily operational needs with strategic improvement efforts.• Coordinate deployment and administration of enterprise tools such as cloud services, collaboration platforms, network technologies, and endpoint environments.• Communicate technical plans, progress, and issues clearly to both technical teams and non-technical business leaders.
2026-04-22T00:00:00Z

Help Desk Call Center Support

Herndon, VA
onsite
Temporary / Contract
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Data Center Specialist

Cleveland, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Data Center Specialist to support data-focused operations for a long-term contract opportunity based in Cleveland, Ohio. This role is well suited for someone who is organized, accurate, and comfortable working with numbers while delivering responsive service to internal and external stakeholders. The ideal candidate can manage detailed tasks with minimal supervision, communicate clearly, and contribute to smooth day-to-day data and billing activities under tight timelines. Responsibilities: • Enter, review, and maintain data records with a high level of accuracy and consistency across assigned systems. • Analyze data sets and billing-related information to identify discrepancies, verify completeness, and support timely resolution of issues. • Provide attentive assistance to internal teams and external contacts, ensuring clear communication and a service-oriented approach. • Follow established procedures carefully while completing assigned tasks and projects independently within required deadlines. • Prepare, organize, and update documentation related to data handling, reporting, and collection activities. • Support billing and collection processes by validating information, tracking outstanding items, and escalating concerns when needed. • Assist in training team members on data processes, documentation standards, and accuracy expectations. • Contribute to process-related operational tasks, including updates tied to data workflows or system-related changes when assigned.
2026-04-28T00:00:00Z

Technical Sales Executive

Austin, TX
onsite
Permanent / Full Time
60000 - 100000 USD / Yearly
What You’ll Do Sales Execution ● Own the full sales cycle—from prospecting and outreach to demos, proposals, and closing. ● Target physical therapy clinics, healthcare providers, employers, and wellness platforms. ● Deliver tailored product presentations and demos that speak to buyer needs. ● Manage pipeline and deal stages using tools like Asana, HubSpot or Salesforce. ● Meet and exceed monthly and quarterly sales targets with a performance-driven mindset. Lead Generation & Outreach ● Build and maintain a healthy pipeline through outbound prospecting and inbound follow-up. ● Leverage marketing resources and campaigns to drive engagement and conversions. ● Represent PTX Therapy at virtual and in-person events, demos, and industry conversations. Customer Engagement & Handoff ● Coordinate smooth transitions from sale to onboarding/support teams. ● Capture customer feedback and help inform product improvements and sales collateral. ● Build long-term relationships that can lead to renewals, referrals, and upsell opportunities. What We’re Looking For Required Qualifications ● 2–5 years of successful B2B sales experience—preferably in SaaS, healthcare, or digital health. ● Track record of exceeding quota and driving growth in a fast-paced environment. ● Strong communication, demo, and closing skills. ● Comfortable with CRM tools (e.g., HubSpot, Salesforce, Asana) and sales engagement platforms. ● Self-starter with the ability to work independently and manage time effectively. Preferred Qualifications ● Experience selling into physical therapy, chiropractic, wellness, or employer health markets. ● Understanding of healthcare SaaS, MSK (musculoskeletal) solutions, or digital therapeutics
2026-04-03T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27 USD / Hourly
The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.
2026-04-14T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
OverviewWe are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment. Responsibilities<ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
2026-04-24T00:00:00Z

Technical Business Analyst III

Philadelphia, PA
onsite
Temporary / Contract
42 - 46 USD / Hourly
Technical Business Analyst IIILocation: Philadelphia, PA (Hybrid – onsite 3-4x a week)Employment Type: 38 Weeks, ASAP-12/31/2026 with potential extensionRole OverviewThe Technical Business Analyst III supports large-scale mobile and eCommerce platforms by translating business needs into clear, actionable technical requirements. This role partners closely with product, engineering, UX, and testing teams to deliver high-quality customer-facing solutions.Key Responsibilities<ul><li>Define and document business and technical requirements, including user stories, workflows, APIs, and data mappings</li><li>Create and groom front-end and back-end user stories in Jira with acceptance criteria and integration details</li><li>Develop Swagger (OpenAPI) specifications and JSON API payloads</li><li>Analyze third-party APIs and system integrations</li><li>Collaborate with cross-functional teams throughout design, development, testing, and deployment</li><li>Support testing activities by validating delivered functionality against requirements</li><li>Participate in Agile ceremonies and contribute to sprint planning and execution</li><li>Create product and customer journey documentation, including digital communications (email/SMS)</li></ul>
2026-04-21T00:00:00Z

Call Center Specialist

Uniontown, OH
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are seeking a customer-focused Call Center Specialist to support security-related operations in Ohio. This contract role is responsible for managing inbound communications, assisting with camera testing activities across multiple locations, and providing administrative support to ensure efficient service delivery. The ideal candidate is detail-oriented, service-driven, and comfortable using customer service systems while communicating effectively with both internal teams and external contacts. Based on general knowledge.Key Responsibilities<ul><li>Answer incoming calls and provide prompt, professional, and courteous support to customers and site contacts. Based on general knowledge.</li><li>Coordinate and document camera testing activities for multiple security locations. Based on general knowledge.</li><li>Maintain accurate records of customer interactions, update case information, and track follow-up actions within customer service systems. Based on general knowledge.</li><li>Communicate clearly with callers and internal team members to address inquiries and confirm testing progress and status. Based on general knowledge.</li><li>Perform routine administrative duties, including data entry, note-taking, and record maintenance. Based on general knowledge.</li><li>Support basic Ethernet troubleshooting by following established procedures and escalating issues as appropriate. Based on general knowledge.</li></ul>
2026-04-24T00:00:00Z

Call Center Specialist

Baton Rouge, LA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a leading credit union in Baton Rouge, Louisiana. This is a contract position where you will play a pivotal role in managing inbound customer calls and providing exceptional service. If you have experience in call centers or financial services, this is a great opportunity to use your skills in a dynamic and customer-focused environment. Responsibilities: • Handle a high volume of inbound calls, addressing customer inquiries with attention to detail and efficiency. • Assist customers with various banking or financial service needs, ensuring accurate and timely responses. • Utilize multiple software systems, including Microsoft Office Suite and XP2, to manage customer information and transactions. • Provide clear and concise information about products and services, tailoring recommendations to customer needs. • Maintain accurate records of customer interactions and follow-up actions in the system. • Collaborate with team members to resolve complex customer issues and escalate when necessary. • Adhere to business casual dress code and maintain a detail-oriented approach at all times. • Manage a rotating schedule, including occasional Saturdays, with a flexible half-day during the week. • Follow all pre-employment screening and compliance guidelines required by the organization. • Operate effectively in a multi-monitor setup, ensuring seamless navigation across systems.
2026-04-10T00:00:00Z

Call Center Specialist

Oklahoma City, OK
onsite
Temporary to Hire
16 - 16 USD / Hourly
Temp‑to‑Hire Call Center Specialist Location: 100% Onsite – Oklahoma City, OKSchedule: Monday–Friday, 8:00 AM–5:00 PM (STRICT – No exceptions)Pay Rate: $16/hourEmployment Type: Temp‑to‑Hire Position OverviewWe are seeking a reliable and detail‑oriented Call Center Specialist to join a high‑volume operations support team. This role serves as a primary point of contact for field employees, supporting onboarding, scheduling, training coordination, and issue resolution. This is a temp‑to‑hire opportunity for candidates who demonstrate strong attendance, communication skills, and a commitment to learning. 🚨 Important: This role requires full availability and perfect attendance during the first 30 days of training. Zero absences are permitted during training. Key Responsibilities<ul><li>Contact newly onboarded employees within 48 hours and follow up through completion of required paperwork</li><li>Confirm acceptance of terms, availability, and readiness to work</li><li>Schedule and track completion of virtual and in‑person training sessions</li><li>Answer inbound calls and assist with scheduling issues, questions, or concerns</li><li>Maintain detailed and accurate documentation in internal systems</li><li>Conduct regular check‑ins with field staff (minimum every 30 days)</li><li>Assist with assignment coverage, unfilled roles, and scheduling changes</li><li>Review dashboards, reports, and compliance items as assigned</li><li>Coach and counsel employees as needed and escalate issues when appropriate</li><li>Perform additional duties to support business and operational needs</li></ul>•Schedule & Training Commitment (Non‑Negotiable)<ul><li>Monday–Friday | 8:00 AM–5:00 PM</li><li>100% onsite in Oklahoma City</li><li>Must fully commit to the first 30 days of training with ZERO absences</li><li>This includes no late arrivals, early departures, or scheduled time off during training</li></ul>
2026-04-28T00:00:00Z

Call Center Specialist

Louisville, KY
onsite
Temporary to Hire
17 - 18.49 USD / Hourly
We are looking for dedicated Call Center Specialists for a growing team in Louisville, Kentucky. As part of a small but expanding call center, you will play a crucial role in providing exceptional customer service to customers while utilizing specialized software. This is a Contract to Hire position, offering a dynamic opportunity to transition into a permanent role based on performance. The hours for the Call Center Specialist are Monday - Friday: 8am-4:30pm onsite. Responsibilities of the Call Center Specialist:• Handle incoming calls professionally and address inquiries with accuracy and efficiency.• Utilize call center software, including Yardi, to document interactions and resolve issues.• Proactively follow up on concerns, ensuring timely resolutions and effective communication.• Escalate unresolved matters to the appropriate departments for further assistance.• Maintain detailed and accurate records of customer interactions in the system.• Defuse challenging situations with irate customers, ensuring a positive customer experience.• Verify and update customer information in internal databases.• Collaborate with team members to improve processes and support organizational growth.
2026-04-21T00:00:00Z

Call Center Specialist

New Orleans, LA
onsite
Temporary to Hire
16.67 - 18.67 USD / Hourly
We are looking for a dedicated Call Center Specialist to join our team in New Orleans, Louisiana. This is a short-term contract position with the potential for a permanent role within the non-profit sector, offering an excellent opportunity to grow your career while making a meaningful impact. In this role, you will provide exceptional support to clients, ensuring their needs are met with professionalism and efficiency. Responsibilities:• Handle incoming calls and inquiries, providing accurate and timely information to clients.• Assist clients with questions related to affordable housing programs, including Housing Choice Vouchers and LIHTC.• Maintain detailed records of client interactions using customer service software.• Resolve client concerns and escalate complex issues to the appropriate department when necessary.• Collaborate with team members to ensure consistent and high-quality service delivery.• Provide guidance on housing program eligibility and application processes.• Follow established protocols and procedures to maintain compliance with organizational standards.• Participate in ongoing training to stay updated on policies, systems, and best practices.• Communicate effectively with clients, demonstrating empathy and professionalism.• Support administrative tasks such as data entry and document management as needed.
2026-04-21T00:00:00Z

Call Center Specialist

New Orleans, LA
onsite
Temporary to Hire
17 - 19 USD / Hourly
We are looking for an experienced Call Center Specialist to join a non-profit organization in New Orleans, Louisiana. In this short-term contract to permanent position, you will play a vital part in providing exceptional customer service while supporting housing-related programs. If you excel in managing high volumes of inbound calls and have a passion for helping others, this opportunity may be perfect for you. Responsibilities:• Respond swiftly and professionally to inbound calls, addressing customer inquiries and concerns.• Provide accurate information about housing programs, including Housing Choice Voucher and LIHTC.• Maintain detailed and organized records of customer interactions using customer service software.• Collaborate with team members to resolve issues and enhance service delivery.• Uphold high standards of customer care, ensuring satisfaction and positive outcomes.• Assist with office-related tasks, such as data entry and documentation management.• Stay informed about affordable housing policies and apply this knowledge to support clients.• Communicate effectively with diverse populations, demonstrating empathy and cultural sensitivity.• Monitor and report recurring issues to improve processes and customer experiences.• Ensure compliance with organizational and industry standards in all interactions.
2026-04-21T00:00:00Z

Call Center Specialist

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information. Responsibilities and Role Expectations• Communicating enrollment statistics with clients, sales, and/or project management teams. • Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. • Overcoming vendor objections by proposing alternative payment options. • Professionally handling a high-volume of both inbound and outbound calls.• Using multiple applications to assist customers efficiently and swiftly. • Demonstrating efficient oral and written communication with customers, department personnel, and management. • Adeptly cross-selling additional products and services. • Transferring calls to the appropriate department or personnel. • Providing customers with accurate account information in a fast-paced setting. • Displaying good interpersonal skills and teamwork awareness. • Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. • Completing additional tasks assigned based on business needs. Qualifications and Skills:• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.• A least 1.5+ years of experience handling a high volume of calls. • A quick response time to customer issues. • At least a year of previous experience in sales support or inside sales/telesales is preferred.• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. • Analytical and general math skills, and excellent time management skills. • An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills• Verbal and written communication skills, as well as customer service skills• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.• Bilingual in French and/or Spanish highly valued. Equal Opportunity EmployerWe are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and military status, or any other status protected by federal or local law. If you need an accommodation for the application or interview process, please notify a representative of the Human Resources Department.
2026-04-22T00:00:00Z

IT Security Specialist

Evergreen Park, IL
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
We are looking for an experienced IT Security Specialist to join our team in Chicago, Illinois. In this role, you will oversee critical aspects of information security, ensuring compliance with industry standards and safeguarding organizational data. This is an excellent opportunity for someone with a strong attention to detail and a background in cybersecurity and governance to make a significant impact. Responsibilities: • Manage enterprise user access governance, including conducting regular reviews, assessing risks, and preparing executive reports. • Administer and enhance the organization's third-party risk management program, ensuring effective vendor tiering and risk scoring methodologies. • Lead efforts to align organizational controls and oversee remediation plans for identified security gaps. • Collaborate with finance teams and external auditors to maintain compliance with regulatory standards and ensure evidence readiness. • Evaluate and improve Microsoft tenant security configurations to strengthen the organization's security posture. • Coordinate incident response activities, including facilitating tabletop exercises and compiling after-action reports. • Create and maintain security metrics and dashboards to monitor risk reduction, audit outcomes, and remediation progress. • Develop, update, and refine enterprise security policies and standards to align with best practices. • Offer security expertise to cross-functional teams to ensure adherence to established controls. • Stay informed on emerging cybersecurity threats, industry best practices, and evolving regulatory requirements.
2026-03-31T00:00:00Z

IT Security Specialist

Cambridge, MA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a dedicated IT Security Specialist to join our team in Cambridge, Massachusetts. The ideal candidate will play a key role in maintaining the integrity, confidentiality, and security of data across our systems. This position requires a proactive individual with a strong background in cybersecurity and governance practices. Responsibilities: • Implement and monitor security protocols to ensure the protection of sensitive data and systems. • Conduct regular audits and assessments to identify vulnerabilities and ensure compliance with data privacy regulations. • Develop and enforce security policies and procedures to safeguard computer files and databases. • Collaborate with cross-functional teams to address cybersecurity risks and enhance overall security posture. • Analyze security incidents and provide recommendations for mitigation and prevention. • Manage and maintain secure access controls for databases and information systems. • Provide training and awareness programs to educate staff on cybersecurity best practices. • Stay up-to-date with emerging threats and technologies to continuously improve security measures. • Assist in the development and execution of governance strategies related to cybersecurity. • Prepare detailed reports on security performance and compliance findings for management review.
2026-04-09T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process. Responsibilities:• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.
2026-04-27T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule. Responsibilities:• Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.• Review application behavior before and after upgrade-related activities and record any issues that require follow-up.• Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.• Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.• Use Active Directory to assist with user access, account support, and related administrative tasks.• Document deficiencies clearly so support teams can investigate and address unresolved problems.• Participate in initial daytime training and network access preparation before moving to the standard project schedule.
2026-04-27T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges. Responsibilities:• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.• Configure and image PCs and laptops to meet organizational standards.• Set up and maintain workstations, ensuring optimal functionality.• Install and connect printers and other hardware devices to the network.• Perform basic troubleshooting of hardware and software concerns.• Upgrade and maintain hardware components to enhance performance.• Assist with software installations, updates, and problem resolution.• Provide technical support in a data center environment.• Address and resolve workstation hardware issues efficiently.• Document and report technical problems and resolutions for future reference.
2026-04-07T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an experienced Help Desk Analyst to support end users in a fast-paced asset management environment in New York, New York. This Long-term Contract position focuses on delivering reliable technical assistance across hardware, software, and enterprise workplace tools while ensuring a high standard of service. The ideal candidate brings strong troubleshooting ability, hands-on support experience, and a customer-focused approach to resolving day-to-day technical issues. Responsibilities: • Provide responsive technical support for employees by diagnosing and resolving issues related to desktops, laptops, mobile devices, and peripheral equipment. • Manage and track incidents and service requests through ServiceNow ITSM, ensuring timely updates, accurate documentation, and effective resolution. • Support user access and identity-related needs, including account assistance and authentication troubleshooting within Okta and Microsoft 365 environments. • Configure, deploy, and maintain endpoint devices using Intune and other enterprise management tools to meet operational and security standards. • Troubleshoot hardware and software problems across Windows, Mac, and mobile platforms, escalating complex issues when necessary. • Assist users with Microsoft Office 365 applications and collaboration tools to minimize disruption and maintain productivity. • Perform hands-on support for computer hardware, including setup, replacement, diagnostics, and break-fix activities for end-user equipment. • Collaborate with internal technology teams and external vendors to resolve recurring issues and improve the overall support experience.
2026-04-28T00:00:00Z

Technical Business Analyst(Data)

White Plains, NY
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for a skilled Technical Business Analyst with expertise in data analysis to join our team in White Plains, New York. In this role, you will bridge the gap between business needs and technical solutions, ensuring data processes align with organizational goals. If you have a strong analytical background and experience working with data platforms and visualization tools, we encourage you to apply. Responsibilities: • Analyze and interpret complex datasets to identify trends and deliver actionable insights. • Collaborate with stakeholders to gather and translate business requirements into technical solutions. • Design and implement data pipelines using tools such as Python or Java to automate workflows. • Optimize database performance and manage data warehousing using platforms like Microsoft SQL Server. • Utilize cloud services, such as AWS or Azure, to support scalable data solutions. • Develop and maintain ETL processes for efficient data extraction, transformation, and loading. • Create dynamic dashboards and visualizations using tools like Tableau or Power BI. • Ensure data integrity and accuracy through rigorous testing and validation. • Provide technical support and training to non-technical team members. • Document processes and workflows to ensure clarity and continuity.
2026-03-30T00:00:00Z

Help Desk/Desktop Support Analyst - DIRECT PERM FTE

West Des Moines, IA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, IowaTHIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US DES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! ********IMMEDIATE HIRE******************MUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!At Least 1 year of PROFESSIONAL experience. Why Join? PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ What You Will Do:Your day-to-day will include:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory✔️ Windows Support ✔️ Laptop Imaging & Automation ! Volume laptop rollouts✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Freshdesk Ticketing Management System experience✔️ Resolving High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission
2026-04-24T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment. Responsibilities:• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.• Prepare and organize computer labs in buildings and offices.• Assist users with the setup and operation of audio/visual equipment for events in public spaces.• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.• Communicate effectively with end users to address technology-related concerns and scheduling requirements.• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.
2026-04-20T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail. Responsibilities:• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.• Provide training and assistance to users in operating audio/visual equipment and other technology tools.• Manage antivirus software and assist users with resolving application or hardware-related issues.• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.• Communicate effectively with users to assess their technology requirements and provide solutions.• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.
2026-04-20T00:00:00Z

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