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268 results for Technical Support Engineer jobs

Customer Service Specialist

Oakland, CA
onsite
Temporary
22 - 24 USD / Hourly
Customer Service SpecialistServe as a primary contact for clients, assisting with orders, inquiries, and issue resolution to ensure an excellent customer experience.Job Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Resolve customer complaints and track cases.</li><li>Document customer interactions in CRM software.</li><li>Collaborate with team members to achieve service goals.</li></ul>
2026-04-10T00:00:00Z

Customer Service Specialist

Chicago, IL
onsite
Temporary
30 - 32 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T00:00:00Z

Customer Service Specialist

Hathorne, MA
onsite
Permanent
50000 - 62500 USD / Yearly
Robert Half is working with an established manufacturing company on the North Shore looking for a Customer Account Manager to join its team. This is a permanent role, joining a small team, reporting into a Team Lead. Our client is looking for a Customer Account Manager out of the manufacturing industry with at least 2-3 years of hands on customer service experience. The selected candidate will be responsible for order processing, resolving customer issues, providing quotes, and supporting customer negotiations. Strong systems skills are needed as the Customer Account Manager will be entering orders into an ERP system and preparing quotes on a daily basis. Strong communication skills are required. For the right experience our client is looking for a starting salary up to $30/hour. Hours are 7:00-3:30. If interested and qualified please apply to this listing or send your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-03-18T00:00:00Z

Customer Service Specialist

Greensboro, NC
onsite
Temporary
19.1805 - 22.209 USD / Hourly
We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry. Responsibilities: • Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency. • Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction. • Operate multi-line phone systems to manage and prioritize incoming calls effectively. • Perform accurate data entry to document customer interactions and maintain records. • Collaborate with team members to ensure seamless communication and service delivery. • Utilize Windows PC systems to access and update customer information. • Maintain a thorough understanding of company policies to provide consistent and accurate information. • Identify and escalate unresolved issues to appropriate departments for further assistance. • Monitor call center operations and contribute to process improvement initiatives. • Uphold a positive and helpful attitude while managing challenging situations with customers.
2026-03-16T00:00:00Z

Customer Service Specialist

Akron, OH
onsite
Temporary
20.5 - 21 USD / Hourly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. This is a hybrid role, 4 days on site. Must be local in Akron or surrounding areas. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-04-08T00:00:00Z

Customer Service Specialist

Saukville, WI
onsite
Permanent
65000 - 78000 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-04-13T00:00:00Z

Customer Service Specialist

Honolulu, HI
onsite
Temporary
20 - 22 USD / Hourly
Our renowned Honolulu resort seeks an upbeat and reliable Customer Service Specialist to support our guests across various touchpoints. If you’re passionate about creating memorable visitor experiences on Oahu, we want to hear from you. Preference is given to Hawaii residents due to on-site work requirements. Please call us at 808-531-0800 to apply. Responsibilities:<ul><li>Answer guest questions and provide information about resort amenities and local attractions</li><li>Handle phone and in-person reservation requests, modifications, and confirmations</li><li>Resolve guest concerns with empathy and professionalism</li><li>Collaborate with housekeeping, maintenance, and management to address special requests</li><li>Assist with check-in/check-out processes at the front desk as needed</li><li>Maintain accurate records of all guest interactions</li><li>Deliver exceptional customer service in all interactions</li></ul>
2026-04-10T00:00:00Z

End User Migration Technician

Cincinnati, OH
remote
Temporary
38 - 44 USD / Hourly
We are looking for a skilled End User Migration Technician to join our team in Cincinnati, Ohio. This is a Contract position where you will play a critical role in ensuring the seamless setup, maintenance, and support of end-user devices. Bring your expertise in hardware installation and troubleshooting to help deliver exceptional technical support. Responsibilities: • Install, configure, and troubleshoot computer hardware and associated devices to ensure optimal performance. • Provide hands-on assistance with cable installations and ensure proper connectivity for end-user systems. • Support and maintain Dell Technologies and Apple devices, addressing any technical issues that arise. • Collaborate with team members to ensure a smooth migration process for end-user systems. • Conduct routine inspections and maintenance to prevent hardware failures or disruptions. • Document technical procedures and solutions to maintain accurate records for future reference. • Respond promptly to user requests and provide efficient resolutions to technical problems. • Train end-users on basic hardware functions and troubleshooting techniques as needed. • Ensure all hardware installations comply with organizational standards and guidelines.
2026-04-01T00:00:00Z

Sr. Software/Platform Engineer

West Des Moines, IA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Senior Software/Platform Engineer to join our team in West Des Moines, Iowa. This long-term contract position focuses on advancing technical solutions through platform modernization, risk mitigation, and security enhancements while retiring outdated systems. The ideal candidate will bring hands-on expertise, adapt quickly to enterprise environments, and collaborate effectively with cross-functional teams to achieve project goals. Responsibilities: • Analyze existing applications, infrastructure, and CI/CD pipelines to identify areas for improvement and modernization. • Assess legacy systems for risks, limitations, and opportunities for upgrades or replacements. • Plan and implement strategies for system migrations, upgrades, or retirements. • Utilize modern DevOps practices and cloud-based solutions to enhance system performance and security. • Collaborate with engineering, infrastructure, and internal teams to address dependencies and optimize workflows. • Document technical decisions, processes, and provide detailed implementation support. • Deliver post-implementation support, ensuring smooth knowledge transfer and system reliability. • Upgrade and manage messaging platforms such as RabbitMQ, ElasticSearch/Kibana, and related technologies. • Refactor codebases to remove outdated dependencies, introducing innovative tools and solutions. • Implement and configure security tools like Snyk to address vulnerabilities and improve release quality.
2026-03-13T00:00:00Z

IT Support

Chattanooga, TN
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a skilled IT Support specialist to provide comprehensive assistance and management of IT systems and business applications for a financial institution. This role requires a hands-on approach to troubleshooting, maintaining software and hardware, and ensuring systems comply with industry standards. This is a long-term contract position based in Chattanooga, Tennessee, offering the opportunity to support critical IT functions and contribute to the organization's efficiency. Responsibilities: • Deliver daily technical support to staff, addressing hardware, software, and connectivity issues. • Assist in managing and maintaining business applications, including loan management systems and vendor databases. • Monitor and ensure compliance with data security protocols and financial regulations. • Collaborate with management to optimize the use of IT systems and applications. • Coordinate with vendors to troubleshoot application issues and ensure timely data transfers. • Develop and implement IT policies, procedures, and best practices in collaboration with the leadership team. • Lead small-scale technology projects, such as software installations, system integrations, and infrastructure enhancements. • Oversee training initiatives to enhance staff proficiency in IT tools and cybersecurity awareness. • Manage user access, permissions, and security protocols, including onboarding and offboarding processes. • Maintain IT equipment inventory and ensure regular system updates and backups.
2026-03-26T00:00:00Z

Salesforce Development Technical Manager-Dallas or Austin TX

Dallas, TX
onsite
Permanent
150000 - 165000 USD / Yearly
Salesforce Application Development Technical Manager (Direct Hire, Fully Remote – Iowa, Dallas TX, or Austin TX Residents Only)Are you ready to USE your current TECHNICAL SALESFORCE DEV & MANAGEMENT SKILLS and steer Salesforce innovation for a rapidly growing national organization? We are hiring a key Salesforce Development Technical Managers to help drive our newly forming team through an exciting period of expansion.***You MUST HAVE technical Salesforce CRM Dev skills PLUS PRIOR DIRECT REPORT EXPERIENCE. YOU WILL LEAD A TECH TEAM OF SALESFORCE DEVELOPERS! ***Position: Salesforce Development Technical ManagerType: Direct Hire – Permanent, Full-TimeLocation: 100% Remote–Candidates must reside in Iowa, or in Dallas or Austin, TexasWork Authorization: Only EAD, Green Card, or US Citizens. No sponsorship provided.What You’ll Do: Lead and manage a team of Salesforce developers, setting technical direction and mentoring direct reports.Develop and deliver robust, scalable custom solutions using APEX, LWC, and Salesforce declarative tools.Architect and implement Salesforce features across Sales Cloud, Service Cloud, and Experience Cloud in multi-org enterprise environments.Guide best practices, conduct code reviews, and provide strategic advice for complex, large-scale Salesforce implementations.Collaborate with business and technical teams to translate user stories into impactful solutions.Oversee DevOps, deployment practices, and technical documentation across projects.What We’re Looking For:Experience managing or supervising Salesforce technical teams (direct reports required).Deep hands-on expertise with APEX coding, Lightning Web Components (LWC), and Salesforce configuration (flows/workflows).Proficiency with one or more Salesforce Clouds, with preference for Sales, Service, and Experience Cloud.Solid understanding of Salesforce data storage, API limits, Platform Event Architecture (Pub/Sub frameworks), and deployment processesExposure to Data Cloud and Agentforce AI is a plus.10+ years of Salesforce development experience in complex, large-scale settings.Relevant Salesforce certifications (App Builder, Developer, or Architect) are highly valued.Compensation:Competitive salary of $150,000–$175,000 base plus up to $17,000 annual bonus (total comp up to $175,000). Generous benefits package.People-first culture emphasizing work/life balance, flexibility, and professional growth.Ready to Lead?For immediate and confidential consideration, reach out directly to Carrie Danger, SVP of Permanent Placement:Office: 515-259-6087 Mobile: 515-991-0863. Email: (found on MY LinkedIn profile)Your application will remain confidential; resumes will never be shared without your permission. Take your Salesforce career to the next level—apply today to join a fast-growing, high-impact team!
2026-04-12T00:00:00Z

IT/OT Service Desk Specialist

Charleston, SC
onsite
Contract / Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply. Responsibilities: • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. • Monitor system performance to ensure reliability, security, and optimal functionality. • Assist end users with system access, hardware setup, application usage, and configurations. • Document incidents, solutions, and knowledge base articles to promote ongoing improvement. • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. • Perform account management tasks, such as resetting passwords and resolving access issues. • Provide remote support for users both on-site and in off-site locations. • Deliver basic training to users on IT tools and technologies to enhance their efficiency. • Collaborate with internal IT teams and external vendors to address and resolve technical issues. • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
2026-04-13T00:00:00Z

Help Desk Tier I

Draper, UT
onsite
Temporary
34 - 39 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply. Responsibilities:• Provide timely and effective technical support for hardware, software, and system issues.• Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.• Assist users with basic troubleshooting for system errors and software applications.• Ensure proper setup and maintenance of workstations and peripheral devices.• Collaborate with team members to address recurring technical challenges.• Deliver excellent customer service and maintain clear communication with end-users.• Monitor system performance and escalate issues as needed.• Follow established protocols and procedures to ensure compliance with IT standards
2026-04-15T00:00:00Z

Customer Outreach & Communications Support-Level 2 - Expe...

North Palm Beach, FL
onsite
Temporary
20 - 23 USD / Hourly
We are looking for an experienced Customer Outreach & Communications Support specialist to join our team in Juno Beach, Florida. In this long-term contract position, you will play a vital role in building relationships with property owners, ensuring clear communication throughout project lifecycles, and maintaining compliance with established outreach policies. This role is ideal for someone with a strong background in community engagement and documentation management, who thrives in a collaborative environment. Responsibilities: • Conduct outreach to property owners to discuss project scope, proposed equipment placement, and gain agreement to proceed. • Maintain accurate documentation of customer agreements, property acknowledgments, and project communications. • Ensure compliance with approved outreach policies, procedures, and materials. • Collaborate closely with the Customer Outreach Specialist or Manager to enhance community awareness initiatives. • Facilitate communication throughout all stages of the project to keep stakeholders informed and engaged. • Manage project-specific documentation, including easements and agreements, to ensure smooth operations. • Monitor and report timesheets, expenses, and other administrative workflows in line with approved guidelines. • Support onboarding processes for new team members and ensure adherence to organizational standards. • Address customer inquiries promptly and courteously, ensuring high-quality service delivery. • Assist in validating outreach plans and ensuring alignment with organizational goals.
2026-03-24T00:00:00Z

Technical Program Manager III (Contractor)

Philadelphia, PA
onsite
Temporary
56 - 62 USD / Hourly
Technical Program Manager III Contract Length: Approximately 40 weeks (extension possible)Location: Philadelphia, PA (Hybrid – Onsite 4 days per week, 1 remote)Position OverviewWe are seeking a Technical Program Manager III to lead program‑level coordination across multiple in‑flight initiatives supporting wireless and WiFi customer experience efforts. This role focuses on ownership, organization, and execution across several concurrent workstreams rather than net‑new project creation.The ideal candidate brings strong wireless (cellular) domain experience, exceptional follow‑through, and the ability to proactively manage details across technical and business stakeholders in an onsite, fast‑moving environment.Key Responsibilities<ul><li>Program manage multiple sub‑projects under a broader wireless and WiFi initiative</li><li>Own program execution across several active efforts, tracking progress, risks, dependencies, and gaps</li><li>Create, manage, and maintain Jira tickets and Epics to ensure visibility and accountability</li><li>Coordinate across technical teams, business partners, and leadership to keep initiatives aligned</li><li>Provide clear documentation and updates using Jira and Confluence as appropriate</li><li>Prepare and deliver status updates and occasional presentations for leadership</li><li>Ensure initiatives support customer experience goals informed by lab testing and retail user feedback</li></ul>
2026-04-02T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-04-03T00:00:00Z

Salesforce Development Technical Manager - PERM Direct

Des Moines, IA
onsite
Permanent
150000 - 165000 USD / Yearly
Salesforce Application Development Technical Manager (Direct Hire, Fully Remote – Iowa, Dallas TX, or Austin TX Residents Only)Are you ready to USE your current TECHNICAL SALESFORCE DEV & MANAGEMENT SKILLS and steer Salesforce innovation for a rapidly growing national organization? We are hiring a key Salesforce Development Technical Managers to help drive our newly forming team through an exciting period of expansion.***You MUST HAVE technical Salesforce CRM Dev skills PLUS PRIOR DIRECT REPORT EXPERIENCE. YOU WILL LEAD A TECH TEAM OF SALESFORCE DEVELOPERS! *** Position: Salesforce Development Technical Manager Type: Direct Hire – Permanent, Full-Time Location: 100% Remote–Candidates must reside in Iowa, or in Dallas or Austin, Texas Work Authorization: Only EAD, Green Card, or US Citizens. No sponsorship provided. What You’ll Do: Lead and manage a team of Salesforce developers, setting technical direction and mentoring direct reports.Develop and deliver robust, scalable custom solutions using APEX, LWC, and Salesforce declarative tools.Architect and implement Salesforce features across Sales Cloud, Service Cloud, and Experience Cloud in multi-org enterprise environments.Guide best practices, conduct code reviews, and provide strategic advice for complex, large-scale Salesforce implementations.Collaborate with business and technical teams to translate user stories into impactful solutions.Oversee DevOps, deployment practices, and technical documentation across projects.What We’re Looking For:Experience managing or supervising Salesforce technical teams (direct reports required).Deep hands-on expertise with APEX coding, Lightning Web Components (LWC), and Salesforce configuration (flows/workflows).Proficiency with one or more Salesforce Clouds, with preference for Sales, Service, and Experience Cloud.Solid understanding of Salesforce data storage, API limits, Platform Event Architecture (Pub/Sub frameworks), and deployment processes.Exposure to Data Cloud and Agentforce AI is a plus.10+ years of Salesforce development experience in complex, large-scale settings.Relevant Salesforce certifications (App Builder, Developer, or Architect) are highly valued.Compensation:Competitive salary of $150,000–$175,000 base plus up to $17,000 annual bonus (total comp up to $175,000). Generous benefits package.People-first culture emphasizing work/life balance, flexibility, and professional growth.Ready to Lead?For immediate and confidential consideration, reach out directly to Carrie Danger, SVP of Permanent Placement:Office: 515-259-6087Mobile: 515-991-0863Email: (found on MY LinkedIn profile)Your application will remain confidential; resumes will never be shared without your permission.Take your Salesforce career to the next level—apply today to join a fast-growing, high-impact team!
2026-04-08T00:00:00Z

Service Desk

Seattle, WA
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Service Desk Contractor to provide frontline technical support to internal users in a fast-paced, enterprise environment. The position is 100% onsite in Seattle, WA, that contract. Apply Today! Job Details: Schedule: Monday-Friday 8-5pmDuration: Short Term Contract Location: Seattle, WA Key Responsibilities<ul><li>Serve as the first point of contact for IT support, resolving issues or escalating as needed</li><li>Monitor and respond to incoming requests via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to: </li><li>Hardware and workstations</li><li>Software and Microsoft 365 applications</li><li>Login/access issues, including MFA</li><li>Mobile devices and Intune/Company Portal</li><li>Accurately document, track, and update tickets within the service desk system</li><li>Follow established IT processes, security protocols, and validation procedures</li><li>Support onboarding and offboarding activities, including device setup and user guidance</li><li>Collaborate with internal IT teams to ensure timely resolution of incidents</li><li>Deliver a high-quality, customer-focused support experience</li></ul>
2026-04-02T00:00:00Z

Sales/Customer Service Specialist

Cleveland, OH
onsite
Permanent
50000 - 60000 USD / Yearly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-03-31T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a motivated Customer Experience Specialist to join our team in Coppell, Texas, on a contract-to-permanent basis. In this role, you will handle a variety of mortgage-related inquiries in a fast-paced, high-volume call center environment. This position offers extensive training and career growth opportunities within a supportive and technologically advanced workplace. Responsibilities: • Address customer inquiries related to mortgages, including escrow, tax questions, payments, and refinancing options. • Manage early-stage collections for accounts up to 60 days overdue while maintaining attention to detail and empathy. • Handle both inbound and outbound calls using multiple systems and AI tools to ensure effective resolution of issues. • Navigate and utilize a modern tech stack, including AI-powered call tools and policy assistants, to enhance customer interactions. • Maintain accurate records of customer interactions and transactions in compliance with company protocols. • Collaborate with team members and supervisors to share insights and improve service delivery. • Participate in rotational Saturday shifts every four weeks, ensuring consistent support for customers. • Adapt to a dynamic work environment and resolve connectivity problems effectively. • Uphold business casual dress code and clear, detail-oriented communication standards. • Contribute to a culture of continuous training, coaching, and performance improvement.
2026-04-15T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary
19 - 19 USD / Hourly
We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service. Responsibilities:• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.• Escalate unresolved issues to the appropriate teams or leadership when necessary.• De-escalate challenging interactions while maintaining a high standard of customer service.• Document customer interactions, feedback, and complaints accurately in the system.• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.• Adapt positively to organizational changes and provide support for new program implementations.• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently.
2026-04-15T00:00:00Z

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-15T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
Robert Half is partnering with a mission-driven nonprofit organization to identify a Bilingual Customer Service Representative (Spanish/English) who is passionate about supporting the community. This is a great opportunity to join a collaborative team dedicated to making a meaningful impact. Work Schedule: This position will begin fully onsite to support training and team integration. After the first 6 months, the role will transition to a hybrid schedule (3 days remote, 2 days onsite). Key Responsibilities:<ul><li>Provide exceptional customer service via phone, email, and in person</li><li>Assist clients with inquiries, applications, and service navigation</li><li>Maintain accurate records and documentation in internal systems</li><li>Collaborate with internal departments to ensure timely service delivery</li><li>Handle sensitive information with confidentiality and professionalism</li></ul>
2026-03-18T00:00:00Z

Customer Experience Specialist

Woodbridge, NJ
onsite
Temporary
21.85 - 25.3 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment. Responsibilities:• Assist customers with setting up new accounts and provide guidance throughout the process.• Address customer inquiries and resolve issues promptly and professionally.• Deliver exceptional customer service to ensure satisfaction and foster loyalty.• Maintain accurate records of customer interactions and account details using CRM tools.• Collaborate with team members to improve service processes and customer experiences.• Utilize Microsoft Excel and other tools to compile and analyze customer data.• Stay informed about company products, services, and policies to provide accurate information.• Uphold a business casual dress code to maintain a neat appearance.• Ensure compliance with all relevant regulations and company standards.• Contribute to team goals by supporting day-to-day operations and initiatives.
2026-04-15T00:00:00Z

Customer Experience Specialist

Ann Arbor, MI
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience. Responsibilities: • Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage. • Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced. • Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process. • Hand out business cards and assist with the organization, setup, and breakdown of event equipment. • Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
2026-04-15T00:00:00Z

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