We are looking for an experienced ERP/CRM Consultant to manage and optimize NetSuite systems for our client in Detroit, Michigan. This role will involve overseeing daily system operations, implementing solutions aligned with business objectives, and providing technical guidance to various teams. The ideal candidate will play a key role in ensuring the platform supports organizational growth while maintaining efficiency and innovation.<br><br>Responsibilities:<br>• Configure, maintain, and enhance the NetSuite system to support daily operations and long-term business goals.<br>• Analyze business processes to identify areas for improvement and implement ERP solutions that drive efficiency.<br>• Stay updated on industry trends, software updates, and advancements in ERP technologies.<br>• Develop custom features, SuiteApps, workflows, and dashboards tailored to evolving business needs.<br>• Troubleshoot and resolve system issues, escalating complex problems to development or support teams as needed.<br>• Manage user roles, permissions, and access configurations to ensure security and compliance.<br>• Create detailed reports, saved searches, and integrations to support data-driven decision-making.<br>• Provide training and documentation for users to enhance system adoption and understanding.<br>• Collaborate with cross-functional teams to align ERP functionality with organizational goals.<br>• Recommend complementary technologies to enhance ERP-centered business processes.
<p>We are looking for a skilled Senior NOC/Network Engineer to join our team in Sarasota, Florida. In this Contract-to-Permanent position, you will play a pivotal role in designing, implementing, and maintaining network infrastructure to ensure seamless connectivity and optimal performance. This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about technological innovation.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and maintain network infrastructure, including hardware and software, to support organizational goals.</p><p>• Troubleshoot complex network issues to ensure reliability and optimal performance.</p><p>• Develop and execute plans for upgrading network systems and integrating new technologies.</p><p>• Handle network add/move/change activities such as cable installations, port activations, and equipment setups.</p><p>• Guide entry-level team members and provide training on emerging networking technologies.</p><p>• Create and maintain comprehensive network documentation, including IP databases, diagrams, and configuration backups.</p><p>• Implement security measures to safeguard network systems and data.</p><p>• Evaluate project requirements and provide cost estimates for network solutions.</p><p>• Recommend vendor products, services, and innovative network solutions to management.</p><p>• Administer and maintain technologies such as routers, switches, VPNs, and wireless networks within established guidelines.</p>
We are looking for a Sr. Systems Administrator to oversee and maintain our IT infrastructure in Newark, Delaware. This role involves managing a variety of systems, including servers, virtual environments, cloud technologies, and Active Directory, to ensure optimal performance and security. The ideal candidate will possess a strong technical background and the ability to address complex issues while ensuring compliance with organizational policies and regulatory requirements.<br><br>Responsibilities:<br>• Manage and maintain IT infrastructure, including servers, appliances, hypervisors, and storage systems.<br>• Oversee the operation of physical server environments, disaster recovery sites, and virtualized systems.<br>• Administer and troubleshoot cloud-based infrastructure technologies and Microsoft-based products.<br>• Configure and maintain Active Directory, including user accounts, Group Policy Objects, and authentication services.<br>• Implement and manage backup and recovery solutions to ensure data integrity and availability.<br>• Develop and apply security patches and enhancements to safeguard systems against vulnerabilities.<br>• Create and manage monitoring tools to track system performance and resolve issues proactively.<br>• Automate IT processes and support end-user technology, such as workstations, laptops, and peripherals.<br>• Plan and execute projects that align with organizational goals, including budgeting and scheduling.<br>• Ensure compliance with IT policies, licensing agreements, and regulatory requirements.
<p>We are looking for a skilled Senior Software Engineer to join our team in Oxford, Massachusetts. In this role, you will lead backend development efforts, design robust APIs, and contribute to the creation of scalable web services. This position requires a strong background in Java and JavaScript, along with experience in cloud technologies and agile methodologies. This role is hybrid, onsite 3 days a week. Candidates must have GC or be USC.</p><p><br></p><p>Responsibilities:</p><p>• Develop and enhance backend systems using Java, Spring Boot, and related technologies.</p><p>• Design and implement APIs to ensure seamless integration across systems.</p><p>• Build and maintain scalable web services to support business needs.</p><p>• Collaborate with cross-functional teams to define business logic and technical requirements.</p><p>• Utilize cloud platforms such as AWS for deploying and managing applications.</p><p>• Participate in Agile Scrum processes to deliver high-quality software solutions.</p><p>• Conduct AB testing to optimize system performance and user experience.</p><p>• Implement client-side scripting using JavaScript and Ajax for interactive web applications.</p><p>• Manage and track development tasks using Atlassian Jira tools.</p><p>• Provide technical guidance and mentorship to less experienced team members.</p>
We are looking for an experienced Systems Administrator to join our team in Grantsburg, Wisconsin. This is a Contract to permanent position that requires a motivated and independent individual to support and maintain IT systems in a manufacturing environment. The ideal candidate will possess strong technical expertise in networking, virtualization, and server administration, along with the ability to prioritize tasks and work autonomously.<br><br>Responsibilities:<br>• Manage and maintain network infrastructure, including firewalls and basic troubleshooting of connectivity issues.<br>• Administer Windows Server operating systems and virtualized environments using VMware.<br>• Provide support for Active Directory, Azure Active Directory, and password management.<br>• Oversee Citrix Technologies and desktop virtualization processes.<br>• Perform hardware troubleshooting, including printers, desktops, and network devices.<br>• Monitor and maintain server virtualization and network virtualization systems.<br>• Troubleshoot and resolve technical issues related to circuit design and network configurations.<br>• Deliver exceptional customer service while addressing technical concerns and resolving user issues.<br>• Implement and maintain IT systems in alignment with the needs of a manufacturing environment.<br>• Conduct regular system updates and ensure security compliance across all platforms.
<p>We are looking for an IT Manager to lead cybersecurity efforts and oversee critical aspects of information technology within our organization. This Contract-to-Permanent position is based in the Johnstown, Pennsylvania area, and offers an opportunity to work on cutting-edge technologies while ensuring the security and efficiency of networks, data systems, and software solutions. The ideal candidate will combine technical expertise with leadership skills to manage security protocols and support both internal teams and external clients.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive cybersecurity protocols, including intrusion detection and prevention systems, to safeguard organizational data and systems.</p><p>• Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements to firewalls, antivirus software, and other security measures.</p><p>• Provide training and guidance to employees and customers on security best practices, risk management, and incident response.</p><p>• Manage and oversee Horizon-specific technologies, including Amazon Server Administration, VMware, and cloud security solutions.</p><p>• Create, maintain, and execute the organization's Disaster Recovery Plan to ensure business continuity.</p><p>• Collaborate with internal teams and external vendors to address IT-related issues, including data access, programming modifications, and security violations.</p><p>• Monitor and update anti-virus systems to protect against emerging threats and ensure software is functioning effectively.</p><p>• Coordinate and schedule the implementation of data security protocols, ensuring compliance with industry standards and government regulations.</p><p>• Write and update policies and procedures related to IT security and emergency measures, conducting regular tests to ensure effectiveness.</p><p>• Conduct IT assessments for Horizon Software customers, maintaining and updating IT specifications and minimum requirements documentation.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Solana Beach, California. In this long-term contract role, you will provide technical assistance to end-users, ensuring seamless operation of desktop systems and related technologies. This is an excellent opportunity to work closely with executive teams while supporting a dynamic group of users.<br><br>Responsibilities:<br>• Deliver prompt and efficient technical assistance to end-users, addressing hardware, software, and system issues.<br>• Manage and maintain Microsoft technologies, including Office 365 and Windows-based computers.<br>• Configure and troubleshoot Azure and Intune environments to ensure optimal performance.<br>• Oversee the functionality of Logitech AV systems, ensuring smooth operations for executive and board meetings.<br>• Provide high-quality, white-glove support to executives and senior management.<br>• Utilize ticketing systems such as Freshservice, ServiceNow, or Jira to track and resolve technical issues.<br>• Collaborate with team members to identify and implement solutions while working independently when necessary.<br>• Support a user base of approximately 85 individuals, including 12+ executives.<br>• Ensure consistent communication and excellent interpersonal interactions with users and stakeholders.<br>• Maintain desktop administration tasks and uphold system standards.
<p>We are looking for a skilled Mechanical Design Engineer. In this role, you will play a pivotal part in designing and developing automated production systems, ensuring compliance with technical specifications, safety standards, and cost guidelines. This position offers the opportunity to work on innovative projects and collaborate with cross-functional teams to deliver high-quality solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and optimize designs for automated production lines or components, incorporating innovative solutions and analyzing emerging technologies and materials.</p><p>• Collaborate with project teams to define the architecture and structure of complex systems, ensuring alignment with technical specifications and safety standards.</p><p>• Prepare detailed drawings, bills of materials, and documentation for assigned projects, adhering to timelines, cost constraints, and regulatory requirements.</p><p>• Provide support to production teams during assembly and testing phases, resolving design-related issues and implementing necessary modifications.</p><p>• Conduct feasibility studies in partnership with relevant business functions, offering technical insights and recommendations.</p><p>• Deliver technical training to client personnel through structured theoretical sessions, aligning with established training programs.</p><p>• Contribute to the development and dissemination of new technologies by preparing documentation, conducting on-the-job training, and organizing knowledge-sharing sessions.</p><p>• Research and promote innovative practices to enhance production processes and manufacturing efficiency.</p>
<p>We are looking for a skilled SharePoint Engineer to join our team on a long-term contract basis. In this role, you will support, design, and manage SharePoint environments, ensuring their seamless integration with enterprise systems. This position offers an excellent opportunity to work with cutting-edge technologies in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain SharePoint systems, ensuring high availability and optimal performance.</p><p>• Design and implement SharePoint solutions to meet organizational needs and enhance collaboration.</p><p>• Integrate SharePoint with other enterprise tools, including Active Directory and Microsoft Exchange.</p><p>• Administer and troubleshoot Microsoft Windows Server environments to support SharePoint functionality.</p><p>• Oversee the configuration and management of Azure Active Directory to enhance security and accessibility.</p><p>• Collaborate with cross-functional teams to deploy Citrix technologies for improved user experience.</p><p>• Develop and enforce best practices for SharePoint usage, permissions, and data management.</p><p>• Conduct regular system updates, patches, and backups to ensure SharePoint environments remain secure and reliable.</p><p>• Provide technical support and training to end-users to maximize platform efficiency</p>
We are looking for an experienced Infrastructure Engineer II to join our team in Columbus, Ohio. In this role, you will be responsible for managing and optimizing complex systems, ensuring high performance and reliability across various IT infrastructure components. This position requires a proactive approach to problem-solving, strong technical expertise, and a commitment to maintaining secure and efficient systems.<br><br>Responsibilities:<br>• Lead the identification and resolution of infrastructure-related issues, acting as the primary point of contact during crises.<br>• Perform installations and upgrades of operating systems and software packages, ensuring compliance with IT policies and procedures.<br>• Design, configure, and test systems such as telecom networks, servers, security tools, and monitoring software.<br>• Participate in rotating on-call support to address service outages or technical issues during both standard and non-standard business hours.<br>• Investigate recurring system problems and propose configuration changes or updates to enhance stability and performance.<br>• Develop testing and implementation plans for infrastructure upgrades, collaborating with other engineers to ensure seamless execution.<br>• Establish and maintain business practices for system management, data backup, recovery, and archival processes.<br>• Monitor system performance to achieve optimal functionality and reliability.<br>• Travel occasionally to other company locations for training or project support.<br>• Execute additional duties as required to support the team and organizational goals.
<p>We are looking for an experienced IT Director to lead and oversee global information systems operations in Spokane, Washington. This role will guide strategic initiatives, optimize technology solutions, and ensure the implementation of robust cybersecurity measures across the organization. The ideal candidate will be a forward-thinking leader with a strong background in IT management and a passion for driving innovation.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the operation of global information systems, including PCs, servers, virtual servers, and cloud-based technologies.</p><p>• Identify opportunities for innovation by reviewing operations and implementing technology solutions to enhance organizational performance.</p><p>• Lead and guide global IS teams to ensure effective use of IT systems in supporting business processes.</p><p>• Develop and manage budgets, capital expenditures, and cost-saving initiatives for IT operations.</p><p>• Establish and enforce cybersecurity policies, training, and tools to safeguard organizational assets and promptly resolve potential threats.</p><p>• Create and execute enterprise-wide disaster recovery and business continuity plans to ensure operational resilience.</p><p>• Collaborate with leadership to develop short- and medium-term IT strategies that align with business goals.</p><p>• Oversee the development and optimization of internal applications and business intelligence systems.</p><p>• Partner with legal counsel on global data protection initiatives and ensure compliance with data security standards.</p><p>• Stay informed on emerging IT trends, technologies, and practices to advise executives and management on their potential impact.</p><p><br></p><p>Benefits:</p><p><br></p><p>M/D/V</p><p>Life</p><p>401K</p><p>3 weeks vacation to start</p><p>Profit sharing after 1 year</p><p><br></p><p><br></p>
<p>We are looking for a Telecom Voice Engineer to join our team on a long-term contract basis. In this role, you will contribute to the design, implementation, and maintenance of advanced telecom and voice systems, ensuring seamless communication across organizational platforms. This position offers an excellent opportunity to work with cutting-edge technologies and support critical infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and troubleshoot Active Directory services to ensure optimal system performance.</p><p>• Oversee the deployment and maintenance of Microsoft Windows Server environments.</p><p>• Implement and maintain Azure Active Directory solutions to support secure cloud-based operations.</p><p>• Administer Citrix technologies to optimize virtual desktop and application delivery.</p><p>• Collaborate with teams to manage Microsoft Exchange systems for reliable email and messaging services.</p><p>• Monitor telecom voice systems for performance and reliability, addressing issues proactively.</p><p>• Develop and document technical processes and procedures for system management.</p><p>• Provide technical support and guidance to resolve complex system issues.</p><p>• Participate in system upgrades and enhancements to improve functionality and efficiency.</p><p>• Ensure compliance with security protocols and best practices across all systems.</p>
We are looking for an experienced Cyber Security Engineer to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will play a vital part in securing our systems, networks, and data against potential threats. This is an excellent opportunity for a proactive individual to utilize cutting-edge tools and technologies to enhance organizational security.<br><br>Responsibilities:<br>• Design and implement robust security measures to protect organizational systems and infrastructure.<br>• Monitor and analyze network traffic using tools such as DataDog, Crowdstrike, and Palo Alto Firewalls to identify potential threats.<br>• Manage configurations and updates for Cisco ASA devices to ensure optimal security performance.<br>• Administer and secure Active Directory environments, including Azure Cloud and Exchange Online.<br>• Investigate and respond to security incidents using advanced threat detection tools.<br>• Configure and maintain Mimecast and Zscaler solutions to enhance email and web security.<br>• Collaborate with cross-functional teams to integrate security best practices across all platforms.<br>• Conduct regular vulnerability assessments to identify and address potential system weaknesses.<br>• Provide technical guidance and support for firewall technologies to ensure compliance with security standards.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.<br><br>Responsibilities:<br>• Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Administer Active Directory accounts, including setup, maintenance, and troubleshooting.<br>• Perform fundamental troubleshooting for database systems and related software.<br>• Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.<br>• Monitor and maintain system performance to proactively identify and address potential issues.<br>• Collaborate with team members to ensure seamless support across multiple clients.<br>• Document resolutions and maintain records of technical incidents for future reference.<br>• Stay updated on emerging technologies and tools to improve support services.<br>• Utilize remote tools effectively to diagnose and resolve user issues.
We are looking for a Senior Software Engineer with expertise in full-stack development to lead the creation of innovative tools that optimize sales processes and dealership operations. This role requires close collaboration with product managers and stakeholders to deliver impactful solutions while mentoring a team of engineers. The ideal candidate will have a strong technical background and a passion for building scalable, high-performance systems.<br><br>Responsibilities:<br>• Design and develop tools to streamline sales workflows, dealership management, and client onboarding.<br>• Collaborate with product managers and stakeholders to determine requirements and deliver effective technical solutions.<br>• Architect and implement both backend services and user-friendly frontend interfaces.<br>• Provide mentorship and technical guidance to two full-stack engineers, fostering their growth and development.<br>• Integrate third-party APIs and internal systems to automate manual processes and improve efficiency.<br>• Oversee the entire lifecycle of feature delivery, ensuring robustness, scalability, and reliability.<br>• Conduct code reviews and participate in architectural discussions to maintain high coding standards.<br>• Work cross-functionally to align technical direction with business goals.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary.<br><br>Responsibilities:<br>• Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity.<br>• Offer training and guidance to users on new or updated technologies and systems.<br>• Research solutions to technical problems using internal and external knowledge bases.<br>• Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers.<br>• Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records.<br>• Ensure compliance with established service level agreements and meet performance benchmarks.<br>• Maintain a thorough understanding of help desk procedures and technical processes.<br>• Collaborate with team members to facilitate effective communication and resolution of technical challenges.<br>• Adapt to changing priorities and tasks in a dynamic work environment.<br>• Build positive relationships with users by providing exceptional customer service and technical support.
<p>We are seeking a Senior Network Engineer to lead the strategic planning, design, implementation, and management of a 24/7 multi-location IP network infrastructure. This comprehensive role requires expertise in routing, switching, wireless systems, unified communications, network security, and load balancing to ensure scalability, reliability, and optimal performance across all business locations. The ideal candidate will act as a subject matter expert (SME) for high-level networking initiatives, provide mentorship to team members, and establish technical standards and best practices to align with organizational goals.</p><p><br></p><p><strong>Key Duties and Responsibilities</strong></p><ul><li>Strategically plan, design, and optimize enterprise-level LAN, WAN, and WLAN systems.</li><li>Develop scalable, secure, and resilient network strategies, incorporating emerging technologies.</li><li>Translate business objectives into tailored network and telecommunication solutions.</li><li>Validate and enhance architecture designs for compliance with organizational and regulatory standards.</li><li>Conduct network readiness assessments, utilization analyses, and capacity planning.</li><li>Deploy, configure, and maintain networking hardware such as routers, switches, firewalls, and wireless access points.</li><li>Coordinate infrastructure upgrades with stakeholders and vendors, ensuring seamless implementations.</li><li>Create, update, and audit network documentation, including diagrams and asset inventories.</li><li>Ensure compliance with PCI-DSS standards and implement cybersecurity best practices.</li><li>Monitor network performance, identify potential enhancements, and troubleshoot complex issues.</li><li>Provide technical leadership and mentorship to junior IT staff.</li><li>Perform additional duties as required.</li></ul><p><br></p>
We are looking for a skilled Infrastructure Project Engineer to join our team in Jacksonville, Florida. In this Contract-to-Permanent position, you will be responsible for leading IT infrastructure projects that involve server deployments, network configurations, and Office 365 migrations. This role requires a proactive, hands-on approach to delivering technical solutions while collaborating directly with clients to ensure project success.<br><br>Responsibilities:<br>• Lead and manage IT infrastructure projects such as server installations, upgrades, and domain migrations.<br>• Configure and deploy Office 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Design and implement secure network solutions, including firewalls, switches, wireless systems, and VPN configurations.<br>• Troubleshoot complex system issues and perform technical upgrades as part of project execution.<br>• Work closely with clients to gather requirements, create implementation plans, and deliver tailored solutions.<br>• Provide guidance and mentorship to entry-level engineers during project tasks and implementations.<br>• Maintain detailed documentation of configurations, processes, and project outcomes in appropriate systems.<br>• Ensure all projects are completed on schedule, within defined scope, and aligned with client objectives.
<p>We are looking for a skilled Server Admin Migration Engineer to join our team on a long-term contract basis. This role requires expertise in managing and optimizing server environments, ensuring seamless integration and operation of systems. Ideal candidates will possess strong technical knowledge in Active Directory, Microsoft Windows Server, Azure Active Directory, and Citrix technologies.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the administration and maintenance of Active Directory systems to ensure optimal performance.</p><p>• Configure, manage, and troubleshoot Microsoft Windows Server environments.</p><p>• Implement and support Azure Active Directory solutions for enhanced cloud-based functionality.</p><p>• Manage Citrix technologies, ensuring smooth operation and user accessibility.</p><p>• Provide technical support and guidance for Microsoft Exchange systems.</p><p>• Collaborate with cross-functional teams to assess system requirements and recommend improvements.</p><p>• Monitor server performance and implement updates to maintain security and efficiency.</p><p>• Develop documentation and procedures for server migrations and upgrades.</p><p>• Ensure compliance with organizational policies and industry standards in system operations.</p><p>• Participate in planning and executing server migration projects with minimal disruption.</p>
We are looking for an experienced Sr. Software Engineer to join our team in Jacksonville, Florida. This is a long-term contract position offering the opportunity to develop and deploy innovative applications while working with cutting-edge technologies. The ideal candidate will have strong problem-solving skills and a deep understanding of software development processes.<br><br>Responsibilities:<br>• Design, develop, and implement applications that meet business requirements and technical specifications.<br>• Utilize Domino Designer tools to create, modify, and maintain applications.<br>• Manage and optimize Domino databases, ensuring efficient access and organization of data.<br>• Write and troubleshoot scripts using LotusScript and JavaScript to enhance application functionality.<br>• Build web-based interfaces using JavaScript and other web development tools.<br>• Analyze and resolve technical issues related to Domino applications and infrastructure.<br>• Collaborate with team members and stakeholders to ensure successful project delivery.<br>• Apply domain knowledge to understand and support business workflows and processes.<br>• Develop APIs to facilitate seamless integration between systems.<br>• Stay updated on industry trends and technologies to continuously improve application development practices.
We are looking for an experienced Network Administrator to oversee and maintain our IT systems and network infrastructure. This role involves ensuring the reliability and efficiency of our systems, addressing support tickets, and implementing improvements to optimize operations. Based in Columbus, Ohio, this position offers the opportunity to collaborate with technical teams and provide valuable support to end-users.<br><br>Responsibilities:<br>• Manage and maintain IT systems, including Windows environments, Hyper-V, on-premises Windows servers, and backup and recovery solutions.<br>• Oversee and support cloud-based platforms such as Azure and Office 365.<br>• Act as a liaison between the organization and external vendors to ensure seamless communication and issue resolution.<br>• Monitor, prioritize, and resolve support tickets, maintaining detailed documentation of issues and solutions.<br>• Perform hardware and software troubleshooting, ensuring minimal downtime and disruption.<br>• Conduct regular inspections of infrastructure and perform necessary maintenance at various locations.<br>• Manage hardware inventory, including issuing new equipment and maintaining existing devices.<br>• Provide technology training and support to employees to enhance their technical proficiency.<br>• Assist in cross-training team members to promote knowledge sharing and team development.<br>• Recommend and implement process improvements to optimize system performance and efficiency.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
<p>We are seeking a Customer Service Representative for our location in Reston, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based onsite, offering the opportunity to be part of a vibrant office environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
