<p>We are looking for a dedicated and personable Part-Time Bilingual Spanish Receptionist to join a dynamic non-profit organization in Cincinnati, Ohio. In this role, you will be the first point of contact, ensuring visitors, members, and families are greeted warmly and courteously. This is a Contract to Permanent position, ideal for a skilled individual with strong organizational abilities and fluency in both English and Spanish.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist all visitors, members, and families in a detail-oriented and courteous manner.</p><p>• Maintain a tidy and inviting reception area to create a positive first impression.</p><p>• Schedule appointments and manage calendars for staff and program participants.</p><p>• Monitor the public address system and ensure proper use.</p><p>• Record and maintain detailed notes for staff meetings to support follow-up and documentation.</p><p>• Assist with administrative tasks such as printing, filing, and preparing materials for events.</p><p>• Support Spanish-speaking families by coordinating meetings, explaining program details, and providing language assistance</p>
<p><strong>Robert Half is seeking a Bilingual Spanish Recruiter to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and has a strong eye for talent.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage the full recruitment cycle: sourcing, screening, interviewing, and onboarding candidates</li><li>Build and maintain relationships with hiring managers to understand staffing needs</li><li>Post job descriptions, review resumes, and schedule interviews</li><li>Communicate with candidates in both English and Spanish throughout the hiring process</li><li>Maintain applicant tracking systems and ensure compliance with hiring policies</li><li>Provide an excellent candidate experience and represent the client’s brand professionally</li></ul><p><br></p>
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
We are looking for a dedicated and detail-oriented Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. This is a long-term contract position that requires excellent communication skills and a customer-focused mindset. In this role, you will interact with clients, manage inquiries, and ensure a seamless customer experience.<br><br>Responsibilities:<br>• Handle customer inquiries and requests promptly, accurately, and professionally to ensure satisfaction.<br>• Build rapport with clients by addressing their needs with empathy and exceeding expectations.<br>• Utilize multiple systems and applications to research, analyze, and resolve customer concerns.<br>• Maintain high performance standards and adhere to quality benchmarks.<br>• Acquire knowledge of personal lines insurance principles and products offered by the company.<br>• Collaborate effectively with team members and business partners to deliver exceptional service.<br>• Manage a 40-hour work schedule, including occasional overtime and weekend shifts.<br>• Assist with special projects and additional tasks as assigned.<br>• Participate in continuous learning to enhance skills and understanding of company processes.
<p>A Property Management firm is seeking a Bilingual Spanish Assistant Property Manager to join their team in Dorchester, MA. </p><p><br></p><ul><li>Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by:</li><li>Sending out notifications to residents. </li><li>Conducting and tracking all resident interviews pertaining to certifications/ recertifications.</li><li>Completing all verification. </li><li>Processing income certifications/recertifications. </li><li>Filing and tracking paperwork</li><li>Providing customer service to residents </li></ul>
<p>Are you an organized and friendly professional with excellent communication skills in both English and Spanish? Our organization, located in the heart of downtown Fort Wayne, Indiana, is seeking a <strong>Bilingual (Spanish) Receptionist</strong> to join our team.</p><p>As the first point of contact for our company, you will play a vital role in creating a welcoming atmosphere for clients, visitors, and employees. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we want to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet clients and visitors in a professional and friendly manner, addressing their needs in English or Spanish as required.</li><li>Answer and direct incoming calls efficiently, responding to inquiries and relaying messages accurately.</li><li>Assist with scheduling appointments and maintaining the office calendar.</li><li>Provide administrative support, including data entry, filing, and documentation.</li><li>Ensure the reception area is organized, presentable, and well-stocked with supplies.</li><li>Collaborate with other team members to maintain smooth office operations.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Bilingual Spanish Receptionist to join a Property Management firm in Dorchester, MA. </p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support by organizing files, scheduling appointments, and maintaining accurate records.</p><p>• Answer inbound calls promptly and professionally, addressing inquiries and redirecting calls as necessary.</p><p>• Perform data entry tasks with precision to ensure information is up-to-date and accurate.</p><p>• Serve as the first point of contact by welcoming visitors and managing receptionist duties.</p><p>• Coordinate office activities and assist in the preparation of reports and documents.</p><p>• Communicate effectively in both languages to support bilingual correspondence and interactions.</p><p>• Assist with general office management tasks, including ordering supplies and maintaining a clean workspace.</p><p>• Collaborate with team members to ensure seamless workflow and task completion.</p><p>• Uphold confidentiality and professionalism when handling sensitive information.</p>
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
We are looking for an Administrative Assistant with strong attention to detail to join our team in Richmond, California. This is a Contract to Permanent position, ideal for someone with excellent organizational skills and a background in customer service. The role involves managing financial processes, ensuring accuracy in transactions, and supporting operational tasks.<br><br>Responsibilities:<br>• Process incoming payments and ensure outgoing payments are completed accurately and on time.<br>• Coordinate weekly check runs and maintain detailed records of financial transactions.<br>• Collaborate with team members to redistribute financial tasks as necessary.<br>• Provide outstanding customer service and address inquiries with care and precision.<br>• Support retail operations by maintaining smooth workflows and resolving issues promptly.<br>• Assist in onboarding and training processes to ensure a seamless integration into the team.<br>• Communicate effectively in both English and Spanish to support diverse clientele.<br>• Maintain confidentiality and uphold company policies while handling sensitive financial data.
We are looking for a Bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional support to policyholders, leveraging your communication skills to address inquiries and resolve issues effectively. This is a long-term contract position with opportunities for growth and development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders through inbound and outbound calls, addressing inquiries and resolving service or claims-related issues.<br>• Assist customers who wish to cancel their insurance policies by highlighting product benefits and finding solutions to retain them.<br>• Collect and process premium payments, including past due amounts, while ensuring accurate data entry across multiple applications.<br>• Provide clear instructions and set expectations for policyholders, ensuring their needs are met.<br>• Consistently achieve departmental performance metrics, including quality standards, average handle time, and other KPIs.<br>• Conduct needs analysis assessments to determine policyholder requirements and offer appropriate solutions.<br>• Collaborate with team members and leadership to support process improvements and provide feedback.<br>• Exhibit professionalism and align with organizational values, demonstrating strong leadership traits.<br>• Adapt to various shifts within the designated work schedule as required.<br>• Undertake additional tasks as assigned to support organizational objectives.
We are looking for a dedicated Bilingual Spanish/English Loyalty Services Representative to join our team in Jersey City, New Jersey. As part of this long-term contract position, you will play a key role in providing exceptional service to policyholders and customers. This role involves handling inbound and outbound calls, addressing inquiries, resolving issues, and supporting retention efforts.<br><br>Responsibilities:<br>• Respond to customer inquiries and service requests via inbound and outbound calls, ensuring timely and accurate resolutions.<br>• Assist policyholders in understanding the benefits of their insurance products to support retention and minimize cancellations.<br>• Handle the collection of both current and overdue premiums, ensuring compliance with company standards.<br>• Manage various call domains, including claims intake, policy administration, billing, and agent support, as needed.<br>• Enter and maintain accurate data across multiple applications while adhering to established procedures.<br>• Provide clear guidance and set expectations for policyholders regarding their insurance policies.<br>• Consistently meet or exceed departmental performance metrics, such as call quality, average handle time, and other KPIs.<br>• Collaborate with leadership to support process improvements and share feedback for enhancing customer service.<br>• Demonstrate the organization’s values and traits while performing duties and addressing customer needs.<br>• Adapt to various shifts and schedules as required to meet operational demands.
We are looking for a bilingual Payroll Specialist fluent in Spanish and English to support our manufacturing team in San Dimas, California. This position offers an exciting opportunity to contribute to accurate and efficient payroll processing while ensuring compliance with regulations. The ideal candidate will have expertise in payroll systems like Kronos and UKG Pro, along with strong organizational skills.<br><br>Responsibilities:<br>• Process payroll for employees across multiple states, ensuring accuracy and timeliness.<br>• Maintain detailed payroll records, including employee timecards, deductions, and benefits information.<br>• Address payroll-related inquiries from employees professionally in both Spanish and English.<br>• Ensure compliance with federal, state, and local payroll regulations.<br>• Collaborate with HR and finance teams to streamline payroll processes and resolve discrepancies.<br>• Utilize Kronos or UKG Pro to manage payroll operations efficiently.<br>• Generate payroll reports and support audits as needed.<br>• Monitor and address payroll system updates or changes to maintain seamless operations.
<p>We are looking for an experienced bilingual HR Generalist to join our team in Vista, California. This long-term contract position offers an opportunity to contribute to the growth and success of our organization by overseeing essential human resource functions and ensuring compliance with employment regulations. The ideal candidate will bring expertise in employee relations, benefits administration, and HR compliance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement HR policies and procedures, maintaining both the employee handbook and the policies and procedures manual.</p><p>• Collaborate on setting department goals, objectives, and systems to align with organizational priorities.</p><p>• Manage benefits administration, including resolving claims, reporting changes, and communicating benefits details to employees.</p><p>• Facilitate and oversee new employee orientation, assess skill gaps, coordinate training activities, and support organizational process improvements.</p><p>• Maintain accurate employee personnel and medical records, ensuring confidentiality and compliance.</p><p>• Utilize and manage HR information systems to compile and analyze reports.</p><p>• Conduct periodic audits of Form I-9 Employment Eligibility Verification to ensure compliance with federal regulations.</p><p>• Stay updated on and ensure adherence to federal, state, and local employment laws.</p><p>• Foster strong employee relations by addressing concerns and promoting a positive workplace environment.</p>
<p>We are looking for a highly skilled <strong>Spanish Language Translation Attorney</strong> to join our team on a <strong>PART TIME long-term contract</strong> basis. This role involves ensuring the accurate and nuanced translation of legal documents from English to Spanish while maintaining their original intent and legal integrity. This position requires an individual with advanced proficiency in both languages and a strong understanding of legal terminology.</p><p><br></p><p>Responsibilities:</p><p>• Translate legal documents from English to Spanish with exceptional attention to detail, ensuring all meanings and nuances are preserved.</p><p>• Conduct thorough reviews of translated materials to confirm alignment with the original content and legal intent.</p><p>• Collaborate with internal teams to address translation needs and ensure timely delivery of reviewed documents.</p><p>• Manage a consistent workflow of translation requests, averaging 10-20 reviews per week.</p><p>• Identify and resolve discrepancies or ambiguities in translated materials to ensure accuracy.</p><p>• Provide expert guidance on legal Spanish terminology to support internal teams.</p><p>• Maintain confidentiality and handle sensitive legal information with professionalism.</p><p>• Stay updated on legal language trends and translation best practices to improve quality.</p>
We are looking for a detail-oriented and proactive Bilingual Spanish Litigation Legal Assistant to join our team in Glendale, California. In this role, you will provide essential support to the litigation team, handling tasks such as court filings, scheduling, and client coordination, while ensuring deadlines are met and processes run smoothly. This is a long-term contract position ideal for someone with a strong background in personal injury litigation and excellent organizational skills.<br><br>Responsibilities:<br>• Manage and maintain litigation calendars, tracking trial dates and distributing weekly schedules to relevant parties.<br>• Prepare and file key legal documents, including case management statements and notices, using e-filing systems.<br>• Assist attorneys with case preparation by gathering materials, collecting hearing reports, and ensuring readiness for court appearances.<br>• Coordinate deposition and mediation logistics with clients, ensuring signed releases and clear communication of requirements.<br>• Schedule and manage vendors such as court reporters, videographers, mediators, and logistical support for examinations.<br>• Update case tracking systems, including litigation memos, deadlines, and cost management.<br>• Facilitate effective communication between attorneys, clients, and other stakeholders to ensure smooth case progression.
<p>A trendy, growing, education-based plaintiff personal injury firm is seeking an experienced Spanish-speaking intake legal assistant to join their growing team.</p><p><br></p><p><em>Prior personal injury intake experience is a must-have. Please do not apply without it. </em></p><p><br></p><p><strong><u>Responsibilities of Role</u>: </strong></p><p>Will be responsible for intake only, not comprehensive case management.</p><p>o About 4.5 hour of phone time per day.</p><p>o 50 outbound calls per day, sometimes the same person, just trying different phone numbers/area codes.</p><p>o AI helps with outbound dialing.</p><p>o Filling out forms with clients.</p><p>o Screening clients to make sure they are a good fit (discussing the injury, assessing the potential case).</p><p>o Sending out e-retainers</p><p>o Once the retainer is signed, it’s done – they don’t set up treatment or handle client throughout.</p><p><strong><em> </em></strong></p><p><strong><u>Details of Role</u></strong>:</p><p>· <u>Hours</u>: Ideally 10am-7pm but not set on that (intake hours are 7am to 9pm). One Saturday every 6 weeks; you’ll know far in advance. And day off during the week because of that.</p><p>· <u>Profile that would be a fit</u>:</p><p>o Nobody from a low-volume shop</p><p>o Nobody who wants to be a paralegal; this is an intake role</p><p>o Someone comfortable being on the phone</p><p>o Someone who understands the necessity of building rapport with clients, understanding the injury, sassing out the case.</p><p><br></p><p><strong><u>Perks of Company</u></strong>:</p><p>· “We take our time training, we want people to be here for a long time!” – Managing Partner</p><p>· They have a suite at the Honda Center and regularly go watch the Ducks play. People hang out outside of work!</p><p>· Lunches as a team most weeks, whether it’s a potluck, lunch & learn, catered, etc.</p><p>· Trendy office: cool mood lighting, multiple bars, lots of plants, meditation/rest room with blankets to take naps on your break, fancy espresso machine, and dogs welcome (they stay in their attorney’s offices generally, though).</p><p>· Casual office dress, most people wear jeans. They believe people should be comfortable at work.</p><p>· This role is not just a cog in a machine. “Intake is the gas line that makes everything go!”</p><p>· Unlike some plaintiff PI firms, “our approach is educational based. We say, here is what an attorney can do for you, here’s how we can help: with PT, doctors, insurance etc.” – Managing Partner</p>
<p>We are looking for a dedicated and resourceful Bilingual Senior Administrative Assistant to join our team on a long-term contract basis. This hybrid role, based in Alameda, California, offers the opportunity to contribute to a governmental organization by providing essential support to education and childcare providers, as well as non-profits, in navigating grant opportunities. If you excel in administrative coordination and enjoy working in collaborative environments, this position is an excellent fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Offer comprehensive guidance to education and childcare providers, as well as non-profits, to assist them in understanding and applying for grants.</p><p>• Conduct detailed reviews of grant applications to ensure accuracy, compliance, and eligibility.</p><p>• Maintain organized records and documentation to support transparency and adherence to regulations.</p><p>• Coordinate and support training sessions, which may occasionally take place during evenings or weekends.</p><p>• Work closely with internal teams to address and resolve concerns raised by providers.</p><p>• Facilitate communication and collaboration using tools such as Microsoft Teams, Zoom, and other platforms.</p><p>• Manage schedules and calendars efficiently to ensure timely completion of tasks.</p><p>• Provide administrative support for budget tracking and reporting processes.</p><p>• Assist in preparing and distributing well-crafted correspondence and reports.</p><p>• Handle inquiries and inbound calls with professionalism and efficiency.</p>
<p>A growing manufacturing and logistics company in Vista, CA is seeking a Bilingual HR Assistant to support our Human Resources department. This is a great opportunity for someone passionate about HR and employee engagement, with fluency in both English and Spanish. The HR Assistant will provide administrative support to the HR team, assist with employee relations, onboarding, and compliance, and serve as a key point of contact for Spanish-speaking employees.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Assist with onboarding, orientation, and offboarding processes.</li><li>Translate HR documents and communications between English and Spanish.</li><li>Maintain employee records and ensure compliance with labor laws.</li><li>Support recruitment efforts including posting jobs, scheduling interviews, and conducting reference checks.</li><li>Help coordinate training sessions and employee engagement activities.</li><li>Respond to employee inquiries regarding benefits, policies, and procedures.</li><li>Assist with payroll and timekeeping audits.</li><li>Support HR reporting and data entry.</li></ul>
<p>Our client is seeking a dedicated Bilingual Customer Experience Specialist to provide top-tier service and support to a diverse range of customers. In this role, you will act as a key resource for resolving issues, answering inquiries, and ensuring customer satisfaction in multiple languages. You will collaborate across teams to deliver a seamless customer experience while addressing needs with efficiency and professionalism. The ideal candidate is fluent in both English and Spanish and excels at problem-solving, communication, and multitasking in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via phone, email, live chat, or other communication channels in (English and Spanish)</li><li>Respond to customer inquiries and resolve issues promptly with professionalism and empathy.</li><li>Communicate complex information effectively across different languages to ensure customer understanding.</li><li>Collaborate with internal teams to escalate and resolve customer concerns efficiently.</li><li>Document customer interactions within CRM systems and ensure accurate records are maintained.</li><li>Collect and analyze customer feedback to identify areas for service improvement.</li><li>Stay current on company product information, services, and policies to provide accurate guidance.</li></ul><p><br></p>
We are looking for a bilingual Talent Acquisition Coordinator to join our team in Miami, Florida. This Contract to long-term position offers an exciting opportunity to contribute to a non-profit organization dedicated to fostering inclusion and diversity in the workplace. In this role, you will play a pivotal part in recruiting, onboarding, and outreach efforts, ensuring a seamless and culturally sensitive hiring experience across multiple departments.<br><br>Responsibilities:<br>• Conduct full-cycle recruitment activities, including posting job openings, screening resumes, and engaging with candidates in English and Spanish.<br>• Manage and maintain applicant data within the Applicant Tracking System, ensuring accuracy and efficiency.<br>• Develop and translate recruitment materials, such as flyers and onboarding documents, to support inclusive hiring practices.<br>• Guide candidates through pre-employment procedures, including reference checks, background screenings, and drug testing.<br>• Lead onboarding and orientation sessions, delivering content in both English and Spanish as required.<br>• Build and sustain relationships with community organizations, workforce programs, and training centers to enhance outreach.<br>• Monitor and report recruitment metrics, such as time-to-fill and candidate engagement, to optimize processes.<br>• Ensure all recruitment practices comply with HR policies, Equal Employment Opportunity standards, and Department of Labor regulations.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract position ideal for bilingual professionals proficient in both Spanish and English. The role involves managing sensitive information, providing exceptional support to stakeholders, and ensuring seamless communication with diverse groups, including veterans and individuals with developmental disabilities.<br><br>Responsibilities:<br>• Enter and manage budget-related data with a high degree of accuracy and attention to detail.<br>• Communicate effectively with stakeholders, including veterans and individuals with developmental disabilities, to address inquiries and resolve issues.<br>• Collaborate with a team of representatives to ensure consistent and high-quality service delivery.<br>• Handle sensitive information responsibly and in compliance with confidentiality standards.<br>• Participate in structured training programs, including shadow training, to quickly gain proficiency in job responsibilities.<br>• Utilize company-provided equipment, such as laptops and monitors, to perform job functions efficiently.<br>• Support team operations by contributing to a collaborative and productive work environment.<br>• Apply medical knowledge, if applicable, to enhance service interactions and decision-making.<br>• Maintain fluency in both Spanish and English to cater to bilingual customer needs.
<p>Robert Half is seeking a Bilingual Spanish Office Clerk to support our client’s daily operations. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple administrative tasks efficiently while providing excellent support to the team.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Perform general clerical duties including filing, copying, scanning, and data entry</li><li>Handle incoming calls, emails, and in-person inquiries in both English and Spanish</li><li>Process incoming and outgoing mail and packages</li><li>Assist with scheduling, calendar management, and meeting preparation</li><li>Maintain accurate records, update databases, and organize documents</li><li>Provide support to staff with various administrative projects as needed</li></ul><p><br></p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>Do you excel at delivering outstanding customer experiences and creating meaningful connections? Are you fluent in Spanish and English with a talent for problem-solving and fostering customer loyalty? Our client is seeking a Spanish Bilingual Customer Experience Specialist to provide exceptional service to a diverse customer base. This role blends communication, empathy, and efficiency, allowing you to support customers and contribute to the success of a mission-driven organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Deliver excellent service by answering inquiries, resolving issues, and offering solutions to customers via phone, email, and other communication platforms—both in Spanish and English.</li><li><strong>Problem-Solving:</strong> Actively listen to customer concerns and address them with empathy, patience, and efficiency while providing clear guidance.</li><li><strong>Bilingual Support:</strong> Serve as the primary contact for Spanish-speaking customers, ensuring cultural sensitivity and effective communication.</li><li><strong>Data Management:</strong> Maintain accurate records of customer interactions and resolutions using CRM systems.</li><li><strong>Feedback Collection:</strong> Capture customer feedback and identify trends to help improve processes and service delivery.</li><li><strong>Collaborative Communication:</strong> Partner with internal departments to escalate issues, streamline workflows, and align customer needs with company goals.</li><li><strong>Customer Retention:</strong> Build rapport with repeat customers, maintaining relationships that foster satisfaction and loyalty.</li><li><strong>Brand Representation:</strong> Uphold the organization’s mission, values, and reputation in your interactions with customers.</li></ul><p><br></p>
We are looking for a bilingual Operations Specialist who is fluent in English and Spanish to join our team in San Mateo, California. This Contract-to-Permanent position involves handling workforce operations in a fast-paced, high-turnover environment, making it ideal for candidates with experience in industries such as janitorial services, security, or restaurants. The role requires exceptional organizational skills, attention to detail, and proficiency in Microsoft Office applications.<br><br>Responsibilities:<br>• Review and audit employee timecards to identify and correct missed punches or job code discrepancies.<br>• Monitor and manage time clock activity to ensure accuracy and compliance with company policies.<br>• Coordinate daily dispatch and shift assignments to optimize workforce efficiency.<br>• Support or lead safety training sessions in both English and Spanish.<br>• Communicate effectively with field staff and leadership to resolve scheduling or timekeeping issues.<br>• Maintain accurate documentation and records while contributing to process improvements.<br>• Ensure compliance with workforce policies and assist in implementing operational changes as needed.
