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11 results for Remote Customer Service jobs

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels. **This shift is Monday - Friday 9am - 6pm EST*** Responsibilities:• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.
2026-05-12T00:00:00Z

Customer Service Representative

Sewickley, PA
remote
Temporary to Hire
23 - 25 USD / Hourly
Our client is seeking a proactive Customer Service Representative to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to permanent, fully remote (candidate has to be local to Pittsburgh as hiring manager resides in Pittsburgh.) Pay is $23-$25, depending on experience.Key Responsibilities: • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues. • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction. • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise. • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships. • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.Company Offers: • Fully remote work flexibility (based in locally in the Pittsburgh area) • Competitive salary and benefits package • Opportunities for detail oriented growth and development with a growing organization
2026-05-07T00:00:00Z

Customer Service Representative

Wilmington, DE
remote
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support claimants with questions related to unclaimed property in Wilmington, Delaware. This fully remote opportunity is a Long-term Contract position, starting as a 3-6 month assignment with the possibility of extension or conversion based on business needs. The ideal candidate will bring strong call center experience, excellent attention to detail, and the ability to guide customers through claim-related processes with professionalism and care. Responsibilities:• Respond to a high volume of incoming calls from individuals seeking assistance with unclaimed property claims.• Provide clear updates on claim progress and explain what documents are needed to move requests forward.• Guide customers through submitting claims and using the online portal effectively.• Research existing records and establish new claims within the internal claims management system.• Enter and validate information accurately while following client procedures and quality standards.• Review submitted materials to assess claim details and help determine appropriate ownership outcomes.• Record thorough notes from each customer interaction and maintain complete case documentation.• Recognize inconsistencies, recurring issues, or unusual patterns and communicate findings to leadership.• Escalate sensitive or complex situations when additional review or resolution is required.• Assist with administrative support work and special assignments as business demands change.
2026-05-13T00:00:00Z

Customer Service Representative

Boca Raton, FL
remote
Temporary / Contract
15.675 - 18.15 USD / Hourly
We are looking for a Customer Service Representative to support a healthcare outreach initiative in Boca Raton, Florida. This Contract position focuses on connecting with eligible members through high-volume outbound calling, helping them understand available program benefits, and assisting with appointment scheduling within a time-sensitive campaign. The role is primarily remote and suits someone who communicates clearly, follows established scripts accurately, and maintains thorough records of each interaction. Responsibilities:• Place a high volume of outbound calls each day to contact eligible individuals and explain available healthcare program opportunities.• Use approved talking points to guide conversations, answer basic questions, and encourage members to schedule appointments when appropriate.• Leave clear voicemail messages when live contact is not made and complete timely follow-up documentation for each outreach attempt.• Record call outcomes, update customer information, and maintain accurate notes in the appropriate systems.• Coordinate appointment scheduling for interested participants during the active campaign period.• Handle occasional inbound inquiries related to outreach efforts and provide courteous, service-focused support.• Retrieve company-issued equipment at the start of the assignment and return it at the conclusion of the engagement.• Visit the designated office for equipment troubleshooting when technical issues cannot be resolved remotely.
2026-05-13T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support customer-facing outreach and service efforts for a professional organization. This long-term contract position is ideal for someone who enjoys connecting with prospective customers, delivering a positive first impression, and helping individuals reach the right resource quickly. The role combines high-volume outbound engagement with responsive inbound support, requiring strong communication, sound judgment, and a service-focused approach throughout the day. Responsibilities:• Place high-volume outbound calls to prospective customers, applicants, and other contacts who have expressed interest in learning more about available programs and services.• Respond to inbound phone and chat inquiries with a welcoming, attentive approach that creates a positive experience from the first interaction.• Assess each person’s questions or goals and direct them efficiently to the appropriate department, advisor, or support team.• Contribute to a variety of outreach initiatives based on organizational priorities, including follow-up campaigns tied to leads, opportunities, and applications.• Support the needs of prospects, applicants, and current learners by providing accurate information and facilitating timely handoffs when additional assistance is needed.• Maintain productivity in a fast-paced environment that may involve managing more than 100 calls in a day while preserving quality and consistency.• Complete assigned administrative support tasks and maintain organized records related to daily communication activities.• Share effective communication approaches and service insights with team members to promote consistent support standard
2026-05-12T00:00:00Z

Customer Service Representative

Pasadena, CA
remote
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support emergency preparedness outreach efforts in Pasadena, California. This is a Contract position focused on connecting with State of California residents, sharing clear guidance, and helping people access timely information during preparedness and response activities. The ideal candidate is comfortable handling a high volume of inbound and outbound communication, documenting interactions carefully, and delivering attentive service in a fast-paced environment. Responsibilities: • Place outbound calls to residents and community members to communicate emergency readiness information and offer appropriate support resources. • Handle incoming questions effectively, providing accurate guidance related to disaster preparedness, safety procedures, and related services. • Record call details, customer concerns, and follow-up actions in the designated system with a high level of accuracy. • Apply established call handling standards, scripts, and operating procedures to ensure consistent and compliant service. • Take part in ongoing training to remain current on program updates, communication approaches, and service expectations. • Manage email correspondence and related administrative tasks to support customer interactions and case follow-up. • Schedule appointments or callbacks when needed to help ensure residents receive timely assistance. • Use Microsoft Word, Excel, and other basic office tools to complete documentation and support daily customer service activities.
2026-05-05T00:00:00Z

Bilingual Customer Service Representative

Pittsburgh, PA
remote
Temporary to Hire
16 - 18 USD / Hourly
Our client in the South Side of Pittsburgh, PA is hiring for English and Bilingual Customer Service Representative for a contract to hire job opportunity. There will be an OHIO class in Canfield on Tuesday, 5/19/26 and a Pittsburgh Class on Wednesday, 5/20/26. Please note you must be onsite to pick up equipment and training for the first day. The Pittsburgh location has free parking provided and they are also bus accessible! The Ohio location will be a meet up spot at a hotel in Canfield, OH. After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8:15AM - 4:45PM (Monday - Friday) ideally the first 24-30 business days. Permanent schedule would be sometime between 9:00AM - 5:30PM (Monday - Friday). o English speaking day shift: $16o Bilingual speaking day shift: $18 This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.
2026-05-13T00:00:00Z

Bilingual Spanish Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions. ***Must speak fluent Spanish*** **Shift: Monday - Friday 9am - 6pm EST** Responsibilities:• Respond to inbound customer inquiries and provide timely, attentive support for a wide range of service-related concerns.• Create and document service cases for customer issues, ensuring each request is recorded clearly and routed appropriately.• Explain available products, service features, fees, and pricing details in a straightforward manner so customers can make informed decisions.• Use customer service platforms and internal tools efficiently to review account information, research questions, and complete service actions.• Resolve routine issues by following established procedures and escalate more complex matters when additional guidance is needed.• Meet performance expectations related to service quality, productivity, and call center standards while maintaining accurate records.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and support account management.• Share information about current promotions, enhanced offerings, and prepayment options that may benefit the customer.• Perform additional support tasks and related duties as assigned to help maintain smooth daily operations.
2026-05-12T00:00:00Z

Patient Account Representative

Indianapolis, IN
remote
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a detail-oriented, empathetic communicator to join our high-volume Patient Financial Services team. If you can navigate the complexities of medical billing and explain an EOB (Explanation of Benefits) to a patient with clarity and patience, we want to hear from you. As a Patient Account Representative, you are the primary point of contact for patients regarding their financial obligations. You’ll handle a high volume of inbound calls, acting as a bridge between healthcare providers, insurance companies, and patients to resolve billing inquiries and secure payments. Key Responsibilities<ul><li>Patient Advocacy: Handle inbound calls professionally, addressing concerns regarding outstanding balances, insurance denials, and payment plans.</li><li>Billing Expertise: Interpret and explain medical bills, insurance coverage, and EOBs to patients.</li><li>Problem Solving: Research account discrepancies and coordinate with the coding/billing departments to correct errors.</li><li>Financial Processing: Process credit card payments and establish recurring payment arrangements.</li><li>Documentation: Maintain precise, real-time records of all patient interactions in our billing system.</li></ul>Work Environment & Schedule<ul><li>Location: 100% Fully Remote (Must reside and work within the United States).</li><li>Hours: Must be available to work a shift within the window of Monday – Friday: 8:00 AM – 6:00 PM EST.</li><li>Home Office: Must have a dedicated, quiet workspace free from distractions.</li><li>Connectivity: High-speed, reliable internet is required. Your workspace must have a direct ethernet plug-in (hardwired connection) to ensure call quality and security; Wi-Fi is not permitted for this role.</li></ul>
2026-05-13T00:00:00Z

Student Support Representative

Virginia Beach, VA
remote
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract-to-permanent opportunity is ideal for someone who enjoys building relationships, communicating clearly, and supporting individuals as they evaluate educational options. In this role, you will act as a key point of contact from initial inquiry through program start, delivering a positive and well-organized experience while maintaining accurate records and consistent follow-up. Responsibilities: • Connect with prospective students by phone and other approved outreach methods to explain program options, admissions steps, and enrollment timelines in a clear and supportive manner. • Arrange and lead candidate conversations to assess educational goals, discuss program fit, and move interested individuals forward in the admissions process. • Manage the full inquiry pipeline from first contact through application transfer, including inbound and outbound communication, application support, and ongoing status updates. • Maintain detailed and timely documentation of student interactions, application progress, and related activity within the database. • Build interest in available programs through lead generation efforts, referral development, and persistent follow-up designed to strengthen the enrollment pipeline. • Partner with financial aid teams and campus leadership to coordinate a smooth transition for students from inquiry to orientation and program start. • Track daily recruiting activity, share progress with leadership, and participate in strategy discussions focused on improving enrollment outcomes. • Uphold admissions policies and regulatory expectations while delivering attentive service and contributing to a collaborative team environment. • Perform additional support tasks as needed to assist the admissions function and enhance the student experience.
2026-05-13T00:00:00Z

Student Support Representative

Virginia Beach, VA
remote
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract position with the potential to become permanent is ideal for someone who excels at building rapport, managing a high volume of student inquiries, and delivering accurate, supportive guidance throughout the process. The person in this role will work closely with admissions, financial aid, and campus partners to create a smooth and encouraging experience from initial interest through program start. Responsibilities: • Engage with prospective students through inbound and outbound communication, answer questions about programs and admissions, and provide clear direction throughout the enrollment process. • Arrange and lead candidate conversations to evaluate interest, discuss career objectives, and determine whether available programs align with student goals. • Manage applicant progress from first inquiry through application handoff, ensuring timely follow-up and readiness for orientation and class start dates. • Maintain accurate and timely records of calls, interviews, applications, and follow-up activities within the designated database systems. • Apply approved outreach and admissions practices to generate interest, strengthen the applicant pipeline, and support enrollment targets. • Partner with financial aid staff, admissions teams, and campus leadership to help coordinate a seamless student onboarding experience. • Track daily recruiting activity, share results with leadership, and contribute to discussions on performance, priorities, and improvement opportunities. • Represent the institution professionally while delivering strong customer service and supporting a collaborative team environment. • Complete additional assignments as directed by leadership in support of admissions and student enrollment efforts.
2026-05-13T00:00:00Z