We are looking for a NOC Specialist to provide technical support for customer-facing teams and internal corporate staff in Atlanta, Georgia. This Long-term Contract position focuses on resolving hardware, software, and network issues through both onsite and remote support while helping maintain a reliable end-user environment. The ideal candidate is comfortable assisting non-technical users, managing user access, and supporting device setup and deployment in a fast-paced IT services setting.<br><br>Responsibilities:<br>• Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users.<br>• Reset locked credentials, update access permissions, and assist with day-to-day account support activities.<br>• Troubleshoot organization account issues and help users regain access to required systems and tools.<br>• Investigate and resolve problems related to call center platforms and other business-critical applications.<br>• Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs.<br>• Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle.<br>• Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment.<br>• Manage directory assignments by placing users and computers into appropriate Active Directory groups.<br>• Create, modify, and deactivate user accounts in alignment with operational requirements and support requests.
<p><strong>Overview</strong></p><p>This individual supports a population of users consisting of customer service representatives and corporate support associates with any Hardware, Software, or Networking related issues. </p><p><br></p><p><strong>Duties/Responsibilities: </strong></p><ul><li>Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email.</li><li>Provide onsite and remote Software, Hardware, and networking support.</li><li>Account Password resets, unlocks.</li><li>VPN account management and troubleshooting.</li><li>Call center software troubleshooting.</li><li>Assist with new user onboarding and equipment deployment</li><li>Utilize and maintain asset tracking system</li><li>Format and re-image new and returned assets.</li><li>Assign users and computers to proper groups in active directory.</li><li>Assist with creation and removal of user accounts</li></ul>