177 Results for It Support Analyst Jobs

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Help Desk/Desktop Support Analyst

Clearwater, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Clearwater, Florida within a healthcare-focused environment. This contract opportunity is ideal for someone who enjoys resolving day-to-day technical issues, delivering responsive service, and maintaining reliable desktop operations. The role centers on assisting employees with Windows-based systems, managing user access, and addressing support requests with professionalism and urgency. Responsibilities: • Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users. • Respond to service desk requests in a timely manner, document work performed, and keep ticket updates accurate and organized. • Troubleshoot Windows operating system problems and restore functionality for users experiencing technical disruptions. • Support account administration tasks in Active Directory, including access updates and basic user maintenance. • Diagnose common workstation and peripheral issues, escalating more complex problems when needed. • Assist employees with setup, configuration, and routine support for Microsoft-based desktop environments. • Track recurring issues and contribute to practical solutions that improve overall support efficiency.
2026-09-28T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a growing team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports employees directly while also handling more complex issues escalated from frontline support, with a strong focus on reliable desktop, device, and end-user service. The ideal candidate brings hands-on experience across Mac and Windows environments and is comfortable working in a fast-paced setting that includes office technology, conference support, and day-to-day operational IT needs. Responsibilities: • Deliver onsite technical assistance for employees, resolving hardware, software, and access-related issues across desktop and laptop environments. • Handle escalated support requests from the service desk and work through incidents methodically to restore user productivity as quickly as possible. • Support both macOS and Windows systems, including troubleshooting operating system problems, application issues, and general workstation performance concerns. • Manage ticket updates, document work performed, and maintain accurate records for devices, incidents, and support activity. • Oversee asset inventory tasks such as equipment assignment, tracking, replacement planning, and hardware refresh coordination. • Facilitate onboarding and offboarding by preparing, deploying, collecting, and reassigning user equipment and related technology resources. • Provide assistance with conference room technology and event readiness, including audio/visual setups and support for major meetings or conferences. • Troubleshoot and maintain printers and related peripherals, including multifunction, label, color, and specialty printing devices. • Contribute to operational IT projects, office technology support, and, when needed, technical assistance in lab-adjacent environments following established procedures.
2026-10-06T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently. Responsibilities: • Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed. • Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal. • Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly. • Administer user permissions and assist with software installation, updates, and deployment activities across supported devices. • Support basic network-related tasks and contribute to IT initiatives that improve local technology operations. • Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners. • Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.
2026-09-30T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting. Responsibilities: • Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments. • Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected timeframes. • Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access. • Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments. • Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed. • Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly. • Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.
2026-09-22T00:00:00Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach. Responsibilities: • Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting. • Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications. • Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools. • Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed. • Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing. • Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources. • Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period.
2026-09-22T00:00:00Z

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Technical Support Analyst to provide dependable technical assistance and support the stability, security, and performance of end-user technology across the organization in the greater Milwaukee Area. This role works closely with IT leadership and team members to manage desktop environments, respond to service issues, and maintain Microsoft-based systems including Windows 11, Azure, Entra, and related business applications. The ideal candidate brings a strong service mindset, sound troubleshooting ability, and the flexibility to participate in a shared on-call rotation and occasional onsite support as needed. Local candidates to Milwaukee are encouraged to apply! Responsibilities:• Partner with the IT team to carry out departmental objectives, support technology priorities, and contribute to ongoing service improvements.• Serve as a reliable point of contact for employees, colleagues, and external partners by delivering responsive technical support and clear communication.• Provide guidance on system usage, operational best practices, and device security standards to support compliance with organizational and regulatory expectations.• Manage day-to-day desktop and infrastructure support activities, including service requests, change-related tasks, system monitoring, and issue resolution.• Install, configure, maintain, and refresh workstation hardware and software while following established lifecycle management practices.• Investigate and resolve desktop, application, and user-access issues, escalating more complex problems when necessary to ensure timely outcomes.• Oversee help desk tickets from intake through closure by prioritizing requests, documenting work thoroughly, and meeting response expectations.• Maintain service reliability for end-user environments through software deployments, upgrades, administration, troubleshooting, and recommendations for future enhancements.• Keep accurate records for configurations, procedural documentation, licensing, contracts, and system changes to support audit readiness and policy compliance.• Participate in a rotating on-call schedule and provide technical support for conference rooms and shared meeting spaces when business needs require it.
2026-09-23T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users at a fully on-site operation in Houston, Texas. This is a Contract position suited for someone who can step in quickly, troubleshoot day-to-day desktop and access issues, and work closely with both IT and operations teams to keep employees productive. The role offers an opportunity to support a fast-paced environment where responsive service, clear communication, and dependable technical knowledge are essential. Responsibilities: • Deliver on-site desktop and help desk support for end users, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Microsoft Windows 10 environments and restore normal system functionality with minimal disruption to daily operations. • Manage service desk requests from intake through resolution, ensuring tickets are properly documented, prioritized, and closed accurately. • Administer basic Active Directory tasks such as account support, password resets, and user access updates. • Work directly with operational staff and IT leadership to address technical needs and maintain continuity across the site. • Set up, configure, and support desktop equipment and user workstations for a smooth on-site experience. • Identify recurring technical problems, escalate when appropriate, and contribute to practical solutions that improve support efficiency. • Assist with operational technology changes or environment updates as assigned, while maintaining strong end-user support throughout the process.
2026-10-06T00:00:00Z

Help Desk/Desktop Support Analyst

Greenwood, SC
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a Non-Profit organization in Greenwood, South Carolina. This Contract position will focus on desktop setup, workstation connectivity, and day-to-day user support in a fast-paced environment. The ideal candidate is comfortable with physical workstation installations, troubleshooting Windows-based systems, and responding to service requests with professionalism and efficiency. Responsibilities: • Install and connect desktop equipment, including monitors, cables, and peripheral devices at employee workstations. • Provide on-site technical assistance for Windows 10 systems, resolving common hardware and software issues. • Respond to service desk tickets and document support activities in a clear and timely manner. • Troubleshoot connectivity, device configuration, and user access issues to restore productivity quickly. • Support basic Active Directory tasks such as account assistance, password resets, and access verification. • Organize and maintain workstation setups under desks and at desk level, ensuring equipment is properly connected and functional. • Collaborate with internal staff to address technical needs and escalate more complex issues when necessary.
2026-10-07T00:00:00Z

Help Desk/Desktop Support Analyst

Pasco, WA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 4 months with potential to extend or convertLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to 5 PM PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-10-07T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Jasper, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly). Responsibilities:• Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.• Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.• Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.• Create, update, and close support tickets with clear documentation of actions taken and issue resolution.• Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.• Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.• Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

San Antonio, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience. Responsibilities:• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.• Prepare, configure, back up, and update computer systems to support business operations and user readiness.• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.• Support account and access-related tasks within Active Directory and related enterprise environments.• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
2026-09-28T00:00:00Z

IT Support

Tucson, AZ
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a customer-focused IT Support Help Desk Technician to provide first-level technical support for end users across the organization. This role serves as the primary point of contact for troubleshooting hardware, software, mobile device, and basic business application issues while ensuring timely resolution and excellent customer service.The ideal candidate has strong communication skills, a technical aptitude, and a passion for helping users solve technology challenges. This position offers the opportunity to work closely with IT team members and gain exposure to a broad range of systems and technologies. [IT Support Help Desk | PDF]Key Responsibilities<ul><li>Provide Tier 1 technical support for hardware, software, mobile devices, and business application issues.</li><li>Diagnose and troubleshoot common technical problems, escalating issues when necessary.</li><li>Log, track, and update support requests within the organization's ticketing system.</li><li>Communicate ticket status and resolution updates to end users.</li><li>Assist with user account support and general technology requests.</li><li>Create, update, and maintain electronic forms, templates, and support documentation.</li><li>Generate reports related to open support tickets and service requests.</li><li>Collaborate with IT team members to resolve technical issues and support ongoing initiatives.</li><li>Maintain accurate documentation of troubleshooting steps and resolutions.</li><li>Perform additional technology support duties as assigned.</li></ul>
2026-10-07T00:00:00Z

IT Support

Beaverton, OR
onsite
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is seeking an experienced IT Support to join a small, client-focused IT consulting organization. This position offers the opportunity to work directly with a variety of small business clients, providing both remote and onsite technical support across Microsoft technologies, infrastructure, and end-user environments. Location: Remote with local onsite client visits (Portland Metro Area)Schedule: Part-Time (5 to 10 hours per week)Duration: 1 year to start, ongoing Responsibilities<ul><li>Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and multi-factor authentication (MFA).</li><li>Provide Tier 1 and Tier 2 technical support for end users, resolving hardware, software, and connectivity issues.</li><li>Monitor and troubleshoot daily backup jobs, ensuring successful completion and resolving failures.</li><li>Manage Windows updates and patching for servers and workstations.</li><li>Troubleshoot Windows desktops, laptops, printers, and network connectivity issues.</li><li>Install, terminate, test, and label Cat5e/Cat6 structured cabling.</li><li>Install, configure, and support IP security camera systems (CCTV/NVR).</li><li>Deploy, configure, and maintain Windows devices.</li><li>Maintain accurate IT asset inventory and technical documentation.</li><li>Support employee onboarding and offboarding activities, including user provisioning and equipment setup.</li><li>Document technical procedures and identify opportunities to improve IT operations and security.</li></ul>
2026-10-09T00:00:00Z

IT Support

West Chicago, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support specialist to provide hands-on technical assistance for end users in West Chicago, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, delivering strong customer service, and supporting a wide range of workplace devices and applications. The role will focus on maintaining reliable desktop and mobile computing environments while helping employees stay productive through timely troubleshooting and support. Responsibilities: • Provide direct technical support for employees by diagnosing and resolving hardware, software, and operating system issues across desktop and laptop environments. • Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and other commonly used productivity tools. • Set up, configure, and deploy computers and related equipment for new employees, replacements, and ongoing business needs. • Support mobile technology by troubleshooting connectivity, application, and device issues on both Android and iOS platforms. • Maintain and resolve service desk tickets while documenting incidents, requests, solutions, and useful knowledge articles with clear detail. • Deliver deskside support for peripherals such as printers, scanners, and other end-user equipment to ensure consistent workplace functionality. • Use structured troubleshooting methods to identify root causes, apply effective fixes, and escalate more complex issues when needed. • Contribute to endpoint support activities, including device management tasks and participation in an on-call rotation as required.
2026-09-14T00:00:00Z

Senior IT Support Specialist

Atlanta, GA
onsite
Temporary / Contract
29 - 33 USD / Hourly
The Help Desk III / Senior IT Support Specialist serves as a senior escalation point for complex end-user, endpoint, identity, Microsoft 365, and infrastructure-related issues. This role bridges traditional desktop support and systems administration and is expected to independently troubleshoot issues across endpoints, identity, networking, and enterprise applications. The ideal candidate has advanced troubleshooting skills and experience supporting Microsoft Intune, Entra ID, Active Directory, Microsoft 365, PowerShell, and enterprise endpoint environments. Key Responsibilities Serve as an escalation point for Tier 1 and Tier 2 support teams. Troubleshoot complex Windows, Microsoft 365, identity, endpoint, and network issues. Administer Active Directory users, groups, permissions, Group Policy, and computer objects. Support Microsoft Entra ID, MFA, SSO, Conditional Access, and identity-related issues. Administer and troubleshoot Microsoft Intune-managed endpoints. Support Windows Autopilot provisioning and application deployments. Troubleshoot TCP/IP, DNS, DHCP, VPN, VLAN, wireless, and LAN connectivity issues. Develop PowerShell scripts to automate repetitive support and administrative tasks. Assist Systems and Network teams with infrastructure troubleshooting and project work. Perform root-cause analysis for recurring technical issues. Create technical documentation, SOPs, and knowledge-base articles. Mentor entry level Help Desk and Desktop Support technicians.
2026-10-05T00:00:00Z

Senior IT Support Specialist

Coalinga, CA
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
We are seeking a Senior IT Support Specialist to join an established organization in Coalinga. This is a hands-on technical role that will serve as an escalation point for Tier 2 IT issues while providing technical guidance and mentorship to junior IT staff. Responsibilities:<ul><li>Troubleshoot escalated hardware, software, network, access, and connectivity issues</li><li>Support Windows Server, Microsoft 365, Active Directory/Entra ID, virtualization, backups, and endpoint technologies</li><li>Support LAN/WAN, wireless, DNS, DHCP, VLAN, VPN, and VoIP environments</li><li>Assist with server administration, patching, maintenance, and troubleshooting</li><li>Provide technical direction and mentoring to junior IT staff</li><li>Support onboarding, offboarding, equipment deployment, and access management</li><li>Maintain technical documentation and coordinate with technology vendors</li></ul>
2026-10-06T00:00:00Z

IT Analyst/Developer

Marysville Nt, OH
onsite
Temporary / Contract
55 - 65 USD / Hourly
We are looking for an IT Analyst/Developer to support and advance enterprise platform initiatives for an automotive organization in Marysville, Ohio. This Long-term Contract position focuses on leading enhancements within the Dassault Systèmes 3DEXPERIENCE environment, partnering with business teams, technical resources, and external vendors to deliver dependable solutions. The role is primarily onsite four days per week and is well suited for someone who combines strong technical understanding with disciplined project coordination. Responsibilities: • Drive enhancement initiatives within the Dassault Systèmes 3DEXPERIENCE platform by organizing scope, schedules, and cross-functional execution activities. • Collaborate with business stakeholders to define needs, translate objectives into clear requirements, and align delivery plans with operational priorities. • Oversee project progress across multiple platform environments, ensuring development, validation, and release activities remain on track. • Coordinate testing efforts, monitor defects, and guide issue remediation to support stable and timely deployments. • Provide consistent communication to stakeholders through project updates, status reporting, and risk escalation when needed. • Partner with internal technical teams and third-party vendors to implement new capabilities that satisfy agreed business outcomes. • Manage deployment readiness by tracking dependencies, confirming deliverables, and supporting smooth production rollout activities. • Facilitate resolution of project obstacles by identifying risks early and driving action plans with the appropriate teams.
2026-09-30T00:00:00Z

Senior Desktop Support Analyst

Worcester, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment. Responsibilities: • Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms. • Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution. • Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently. • Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption. • Translate technical concepts into clear, practical guidance for users who may not have a technical background. • Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion. • Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
2026-09-14T00:00:00Z

Tier 1/Tier 2 IT Support Technician

Cape Coral, FL
onsite
Permanent / Full Time
40000 - 50000 USD / Yearly
Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed Services Provider in the greater Collier County area. Apply now if you meet the qualifications and are open to fully onsite roles in the area. We are looking for a detail-oriented IT support specialist to provide hands-on technical assistance for end users in Cape Coral, Florida. This position supports daily desktop, laptop, and account-related needs while helping maintain a stable and efficient computing environment. The ideal candidate is comfortable resolving common hardware and software issues, managing support requests, and delivering dependable service across Microsoft-based systems. Responsibilities:• Respond to incoming support requests and document all work clearly within the service desk ticketing system.• Diagnose and resolve routine to moderately complex issues involving Windows workstations, user accounts, office applications, and peripheral devices.• Set up, configure, and maintain desktops, laptops, printers, and other end-user equipment to support day-to-day operations.• Administer basic user and group management tasks in Active Directory, including account access updates and password support.• Provide technical assistance for Microsoft 365 applications and related user access concerns.• Troubleshoot connectivity and general networking issues affecting end-user productivity.• Support printer maintenance and break/fix activities to minimize interruptions in the workplace.• Assist with basic server, virtualization, and system administration tasks as directed by senior IT staff.
2026-10-02T00:00:00Z

IT Systems Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for a hands-on IT Systems Analyst to deliver reliable technical support in a Microsoft-centric environment in Dallas, Texas. This position is ideal for someone who thrives in a user-facing role, can resolve a broad range of endpoint and application issues, and is comfortable supporting both business staff and leadership. The successful candidate will work with limited oversight, contribute to daily operations, and partner with a distributed IT team to keep systems and users productive. Responsibilities: • Deliver Tier II technical assistance for employees using Windows and macOS devices, addressing issues with software, hardware, and user access. • Administer Microsoft 365 services, including user support, configuration tasks, and issue resolution across core applications. • Assist with Microsoft 365 migration-related activities as part of ongoing environment improvements. • Manage Active Directory functions such as account creation, access changes, onboarding setup, and offboarding activities. • Support Intune-managed devices, laptops, mobile hardware, and software deployments to maintain secure and functional endpoints. • Diagnose and resolve problems involving Microsoft applications, peripherals, connectivity, wireless access, and basic network performance. • Own support tickets from intake through closure, keeping users informed with clear and timely status updates. • Maintain accurate records for onsite equipment and update technical documentation to support operational continuity. • Help orient and train new employees on systems, devices, and standard technology practices. • Use Microsoft Copilot and other AI-enabled tools to streamline support processes and improve team efficiency.
2026-09-12T00:00:00Z

Help Desk Analyst

Green, OH
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support. Responsibilities:• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.
2026-10-09T00:00:00Z

Help Desk Analyst

Memphis, TN
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a Help Desk Support Analyst to join a growing IT team supporting end users in a healthcare-related environment. This role is ideal for someone with a strong customer service mindset, solid phone presence, and previous help desk experience who enjoys helping users solve technical issues.During the first six months, this position will work onsite Monday through Friday for training and onboarding. Following conversion to a permanent employee, the schedule may include evenings, nights, weekends, or other assigned shifts, with remote work opportunities available based on business needs.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users via phone, email, and remote support tools</li><li>Troubleshoot hardware, software, password, and account access issues</li><li>Support Active Directory user account administration, including password resets and account maintenance</li><li>Document incidents, service requests, and resolutions in the ticketing system</li><li>Escalate complex issues to appropriate IT teams as needed</li><li>Deliver exceptional customer service while supporting a diverse user community</li><li>Follow established support processes, procedures, and service level expectations</li></ul>
2026-10-09T00:00:00Z

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