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1 result for It Helpdesk Remote Jobs jobs
- Seattle, WA
- remote
- Temporary
- 24 - 29 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Seattle, Washington. In this long-term contract role, you will provide essential technical support to address user issues, manage service tickets, and troubleshoot both hardware and software problems. This is an excellent opportunity to contribute to a fast-paced environment while expanding your expertise in IT support.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.<br>• Troubleshoot hardware problems, including desktops, laptops, and peripherals, to maintain smooth operations.<br>• Provide effective software support for applications such as Microsoft Office 365, Adobe, and other specialized tools.<br>• Manage user accounts, including Active Directory tasks and password resets.<br>• Address and resolve issues related to Windows 10 operating systems.<br>• Collaborate with the team to support upcoming roll-outs and deployments, including company-wide AI integration.<br>• Offer creative solutions to unique challenges, especially when working with accounting-specific software like Caseware.<br>• Ensure consistent documentation of issues and resolutions to improve service desk efficiency.<br>• Work closely with third-party vendors to escalate and route calls when necessary.<br>• Maintain a high level of customer satisfaction by delivering attentive and courteous support.
- 2026-04-16T00:00:00Z