9 results for Incident Response jobs

Disconnect Coordination Team

Houston, TX
remote
Temporary
22.1635 - 30 USD / Hourly
Role OverviewThe Telecommunications Analyst II supports the Disconnect Coordination Team (DCT) and is responsible for the end‑to‑end execution and financial realization of approved telecom disconnect activities. This role focuses on submitting and managing disconnect orders through Tangoe TEM, tracking orders to completion, ensuring inventory and billing systems are accurately updated, and validating that cost savings are fully realized and reflected in enterprise reporting.The ideal candidate has strong experience with legacy telecommunications circuits, a deep understanding of telecom billing and inventory, and a disciplined, execution‑focused approach to driving measurable cost reductions. Key Responsibilities<ul><li>Execute approved telecom disconnect activities from initiation through completion</li><li>Submit and manage disconnect orders through Tangoe TEM</li><li>Track disconnect orders to completion and resolve issues that impact execution timelines</li><li>Ensure telecom inventory and billing systems are accurately updated following disconnects</li><li>Validate realized savings and confirm cost reductions are properly captured in reporting tools</li><li>Support accurate financial reporting by ensuring disconnect activity aligns with approved savings targets</li><li>Maintain consistent communication with stakeholders and provide regular status updates</li></ul> Detailed Responsibilities<ul><li>Manage the full lifecycle of telecom disconnect orders, including submission, tracking, completion, and validation</li><li>Maintain accurate records within Tangoe TEM, inventory systems, and billing platforms</li><li>Reconcile disconnect activity against invoices and inventory to confirm billing cessation</li><li>Identify and resolve discrepancies related to disconnect execution or billing</li><li>Analyze data to confirm savings realization and support financial reporting</li><li>Document actions, outcomes, and issues in designated tracking and reporting tools</li><li>Coordinate timelines and execution activities to ensure approved actions are completed as planned</li></ul> Key InteractionsThis role works closely with both internal and external partners, including:<ul><li>Internal site contacts and business stakeholders</li><li>Telecom Expense Management (TEM) supplier teams</li><li>Telecom carriers and service providers</li><li>Sourcing, digital, and operational support teams</li></ul>Clear, professional communication and regular coordination across stakeholders are essential to ensure alignment, meet deadlines, and drive successful outcomes.
2026-03-19T00:00:00Z

Dispatcher

Plymouth Meeting, PA
onsite
Contract / Temporary to Hire
18 - 18 USD / Hourly
We are looking for a highly organized Dispatcher to join a team in Plymouth Meeting, Pennsylvania. This is a Contract to permanent position, offering an excellent opportunity for growth and stability within a dynamic work environment. The ideal candidate will excel in managing high volumes of inbound and outbound calls, scheduling, and coordinating logistics with efficiency and professionalism. Responsibilities:• Handle a high volume of inbound and outbound calls, ensuring timely communication with clients and stakeholders.• Schedule and dispatch services effectively, maintaining accuracy and attention to detail.• Perform data entry tasks with precision, maintaining up-to-date records and documentation.• Coordinate logistics to ensure smooth operations and timely service delivery.• Utilize computer-aided dispatch systems to manage workflows and assignments.• Provide excellent customer service to address inquiries and resolve issues promptly.• Collaborate with team members to ensure seamless communication and operational efficiency.• Monitor and adjust schedules as needed to accommodate changing priorities.• Maintain organized records and follow company protocols to ensure compliance.• Support the team in meeting performance goals and deadlines.
2026-03-31T00:00:00Z

Dispatcher

Spokane, WA
onsite
Temporary
20 - 24 USD / Hourly
Robert Half is looking for a Dispatcher to join a local Spokane Valley based company on a contract to hire basis. Pay: $20-24/hr DOE Job duties will include:-Manage service calls, schedule and dispatch technicians, and prioritize urgent requests-Track job progress, coordinate on-call coverage, and communicate with customers before and after service-Create, update, and close service jobs in company systems and support invoicing and reporting-Order and track parts, coordinate visits based on material availability, and manage parts-only sales-Review technician time, verify payroll details, approve expenses, and assist with A/R and collections-Maintain communication across field and office teams, support leadership priorities, and help keep daily operations running smoothly
2026-03-25T00:00:00Z

Dispatcher

Valley Center, CA
onsite
Temporary
22 - 27 USD / Hourly
Dispatching is all about timing and coordination — where quick decisions and clear communication keep operations running smoothly.A service-based company in San Diego is hiring a Dispatcher to coordinate daily schedules, routes, and service calls. This role is ideal for someone who thrives in fast-paced environments and enjoys being the central point of communication. This position works closely with drivers, technicians, and customers to ensure schedules stay on track. The right candidate will be calm under pressure, highly organized, and able to think quickly. Responsibilities<ul><li>Schedule and dispatch drivers or technicians for daily routes</li><li>Communicate with field teams and provide real-time updates</li><li>Monitor schedules and adjust for delays or changes</li><li>Handle incoming calls and service requests</li><li>Maintain accurate records of dispatch activity</li><li>Coordinate with operations and customer service teams</li><li>Ensure timely completion of jobs and services</li><li>Resolve scheduling conflicts and escalate issues when needed</li></ul>
2026-04-01T00:00:00Z

Dispatcher

Warrendale, PA
onsite
Temporary
20 - 25 USD / Hourly
We are looking for a dedicated Dispatcher to join our team on a contract - permanent basis in Warrendale, Pennsylvania. This role is vital in managing the daily operations of fire protection services, ensuring seamless coordination between technicians, customers, and internal teams. If you thrive in a fast-paced environment and excel at organization and communication, this position offers the opportunity to make a meaningful impact. This is a fully on-site position Monday -Friday 7AM - 4PM. Pay range $20 - $25/hr. Responsibilities:• Schedule and assign fire protection technicians for inspections, service calls, repairs, and system upgrades.• Develop and manage technician schedules to optimize labor efficiency while meeting customer commitments.• Coordinate recurring inspection schedules in alignment with service contracts and compliance standards.• Plan and adjust technician routes to minimize travel time and enhance productivity.• Respond promptly to emergency service requests and adapt schedules based on technician availability, weather conditions, or customer needs.• Communicate job details, site information, and scope changes to technicians prior to dispatch.• Maintain accurate service records, customer details, job documentation, and purchase order requirements.• Monitor and report scheduling discrepancies, ensuring timely completion of service work.• Assist with job closeouts, documentation preparation, and billing processes.• Support project managers and service teams with scheduling coordination and administrative tasks.
2026-04-01T00:00:00Z

Dispatcher

Oceanside, CA
onsite
Temporary
21 - 26 USD / Hourly
Robert Half is partnering with a high‑growth last‑mile logistics company in Oceanside seeking a calm, decisive Dispatcher to orchestrate drivers, routes, and customer updates in a fast‑moving environment. You’ll be the real‑time command center—balancing ETAs, exceptions, and service levels while keeping customers informed and drivers supported.What You’ll Do<ul><li>Schedule, dispatch, and monitor 20–50+ drivers across North County routes; adjust in real time for traffic, weather, or priority changes.</li><li>Track loads/stop counts, update ETAs, and communicate proactively with customers and internal teams.</li><li>Manage same‑day/next‑day orders, special handling notes, and proof‑of‑delivery (POD) follow‑ups.</li><li>Triage service issues (missed windows, damages, access restrictions) and coordinate quick resolutions.</li><li>Maintain accurate dispatch logs, route notes, and SLA metrics; prepare end‑of‑shift handoffs.</li><li>Collaborate with Warehouse, Customer Success, and Billing to close loops on exceptions and credits.</li><li>Contribute to route optimization and playbooks (common issues, scripts, and escalation flows).</li></ul>
2026-03-02T00:00:00Z

Dispatcher

Atlanta, GA
onsite
Contract / Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a skilled Dispatcher to join our team in Atlanta, Georgia. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys coordinating logistics to ensure smooth operations. The role involves managing transportation services, maintaining communication with operators, and documenting daily activities to support efficient service delivery. Responsibilities: • Assign transportation services promptly while maintaining accurate check-out logs. • Coordinate stand-by or extra-board operators to address absences, service increases, or disruptions caused by traffic, vehicle issues, or emergencies. • Track attendance for operators and staff, ensuring proper records are maintained. • Allocate vehicles based on preventive maintenance schedules and capacity requirements. • Establish two-way communication with operators to provide updates on customer needs, cancellations, or route guidance. • Monitor trip statuses and operator performance, making necessary adjustments to uphold timely service. • Record and document daily operational events and scheduling data in real-time. • Collaborate with operations staff to address scheduling or passenger-related concerns effectively. • Maintain professionalism and a neat appearance while performing job duties. • Manage multiple tasks simultaneously and direct employees in their roles to ensure departmental efficiency.
2026-03-31T00:00:00Z

Dispatcher

Toledo, OH
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a skilled and dependable Dispatcher to join our team in Toledo, Ohio. In this long-term contract position, you will play a pivotal role in ensuring smooth daily operations and exceptional service delivery. If you excel in communication, coordination, and problem-solving, this dynamic role is an excellent opportunity to showcase your expertise. Responsibilities:• Respond promptly to incoming calls, assessing and prioritizing service requests and urgent issues.• Schedule and dispatch personnel or drivers efficiently, considering workload, proximity, and job requirements.• Monitor progress on assignments, adjust schedules as needed, and resolve real-time challenges.• Maintain clear and consistent communication between field teams, customers, and internal departments.• Accurately document call details, job activities, and service notes in dispatching systems.• Provide detailed instructions to field staff, including job specifics and any special requirements.
2026-03-31T00:00:00Z

Dispatcher

Escondido, CA
onsite
Temporary
22 - 28 USD / Hourly
A reputable field services/utilities provider in Escondido is adding a detail‑accurate Dispatcher to coordinate technician schedules, manage urgent work orders, and ensure SLA compliance. Ideal for someone who enjoys puzzle‑solving: right tech, right part, right time.What You’ll Do<ul><li>Schedule and dispatch technicians based on skillset, certifications, inventory, and territory.</li><li>Prioritize emergency orders, safety calls, and warranty work while protecting SLAs.</li><li>Confirm parts availability, coordinate pickups, and minimize windshield time.</li><li>Communicate ETAs and scope with customers; capture accurate notes and outcomes.</li><li>Update work orders, closeouts, and billing flags in the system; ensure signatures/PODs.</li><li>Partner with Operations and Inventory on returns, re‑visits, and quality checks.</li><li>Track technician productivity and escalate recurring issues with recommendations.</li></ul>
2026-03-02T00:00:00Z