<p>Are you a people-person who loves solving problems and making someone’s day a little easier? We’re looking for a <strong>Customer Service Representative</strong> to join our team and be the friendly voice that supports our customers every step of the way.</p><p>What You’ll Do:</p><ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Listen, problem-solve, and provide clear solutions with a positive attitude.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to resolve customer concerns quickly.</li><li>Go the extra mile to ensure every customer feels valued and supported.</li></ul><p><br></p>
<p>Join a trusted Quad Cities organization as a <strong>Service Center Coordinator</strong>, where you’ll play a key role in supporting field technicians and ensuring smooth day-to-day service operations. In this role, you’ll be the information hub—relaying updates, coordinating schedules, and maintaining clear communication to keep projects moving forward. If you’re detail-oriented, thrive in a team environment, and enjoy being the person others rely on for organization and clarity, this could be a great fit.</p><p>Apply today or call our office at 563-359-3995 to connect with our team to learn more!</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Act as the primary support contact for field technicians, providing timely updates and accurate details.</li><li>Coordinate schedules, assignments, and service requests to keep operations running efficiently.</li><li>Document and update service records, work orders, and project details with accuracy.</li><li>Ensure smooth communication between customers, technicians, and office staff.</li><li>Assist with additional administrative and coordination needs as required.</li></ul><p><strong><u>Why Robert Half?</u></strong></p><p>At Robert Half, we do more than connect you with a job—we partner with you to find the right fit. From flexible placements to long-term career growth, we’re here to support you every step of the way. When you work with us, you’ll have a team in your corner, ready to advocate for your success.</p>
<p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
We are looking for a skilled Technical Support Engineer to provide expert assistance across infrastructure, cloud, and networking domains. This mid-level role is ideal for professionals who thrive on delivering technical solutions, tackling escalated challenges, and mentoring team members. The position offers a dynamic mix of project execution and proactive troubleshooting.<br><br>Responsibilities:<br>• Lead implementation of client infrastructure solutions, including servers, network devices, and cloud-based systems.<br>• Configure and manage migrations for Microsoft 365 services such as Exchange, Teams, and SharePoint.<br>• Deploy and resolve issues related to firewalls, VPNs, and wireless network setups.<br>• Address escalated technical issues across diverse IT environments and technologies.<br>• Collaborate with senior engineers to make informed decisions on system architecture and design.<br>• Provide guidance and mentorship to less experienced engineers while improving internal documentation and workflows.<br>• Drive successful delivery of client-facing projects and contribute to continuous process optimization.
<p>We are seeking a highly skilled High-Level Desktop Support Specialist / Junior System Administrator with strong expertise in Amazon Web Services (AWS), Active Directory (AD), and group policy management. The ideal candidate will have a solid IT support background and the technical aptitude needed to support and enhance system performance, troubleshoot complex issues, and maintain infrastructure to meet organizational goals. This candidate will act as a bridge between desktop support and system administration, ensuring that end-user issues are resolved efficiently while also managing larger IT infrastructure projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Active Directory (AD) Administration:</strong></p><ul><li>Manage and maintain Active Directory environments, ensuring proper administration of user accounts, groups, and permissions.</li><li>Develop and implement Group Policy Objects (GPOs) to enforce company policies and streamline the user experience.</li><li>Monitor and troubleshoot AD replication issues and domain controller health.</li></ul><p><strong>AWS Administration:</strong></p><ul><li>Assist in managing and maintaining AWS infrastructure, including EC2 instances, S3 buckets, IAM roles, and VPC configurations.</li><li>Participate in backups, snapshots, and disaster recovery planning in the AWS ecosystem.</li><li>Collaborate with senior team members to automate tasks using AWS tools like Lambda, CloudFormation, or scripting.</li></ul><p><strong>System Administration Support:</strong></p><ul><li>Perform routine maintenance and updates on on-premises and cloud-based servers.</li><li>Help secure systems by identifying vulnerabilities and deploying patches or updates.</li><li>Assist in the implementation of IT infrastructure projects such as migrations, upgrades, or new system rollouts.</li></ul><p><strong>User Training & Knowledge Sharing:</strong></p><ul><li>Provide technical guidance and training to end users on various IT processes, systems, and security best practices.</li><li>Document technical solutions and contribute to internal knowledge base articles.</li></ul><p><strong>Collaboration & Communication:</strong></p><ul><li>Work closely with senior system administrators, network engineers, and IT leadership to identify and resolve IT issues.</li><li>Assist with the onboarding and offboarding of personnel, ensuring a seamless transition of IT resources.</li></ul><p><br></p>
· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks. · Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems. · Serves as primary point of contact to set up and maintain network security. · Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems. · Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures. · Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. · Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems. · Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done. · May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company. · Fosters positive relationships by offering quality, courteous, detail oriented customer service. · Performs other related duties as assigned to meet the needs of the business.
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
<p>As a <strong>Systems Administrator</strong>, you will play a crucial role in the performance, security, and reliability of our organization’s IT infrastructure. Your day-to-day responsibilities will include managing server and network performance, troubleshooting infrastructure issues, performing system upgrades, and designing solutions to optimize and secure our technology ecosystem. Additionally, you will serve as the backup for the Network Administrator, providing critical coverage when needed.</p><p>Essential Job Functions</p><ul><li>Manage and maintain the <strong>Microsoft Intune</strong> implementation.</li><li>Package and support third-party applications.</li><li>Contribute to infrastructure improvement projects.</li><li>Troubleshoot network and infrastructure reliability challenges.</li><li>Administer <strong>Active Directory (AD)/Azure AD</strong>, <strong>M365</strong>, <strong>Veeam</strong>, Print Server, Group Policy, and network security solutions.</li><li>Deploy and manage virtual machines (VMs) using <strong>VMWare/ProxMox</strong>.</li><li>Oversee data center hosts and storage solutions.</li><li>Monitor backups and execute recovery/disaster recovery processes.</li><li>Review system health, logs, and activity to ensure optimal performance.</li><li>Collaborate with vendors regarding infrastructure and VoIP systems.</li><li>Conduct daily <strong>SIEM</strong> monitoring and analysis.</li><li>Perform firmware updates and system upgrades as needed.</li><li>Respond to Level 2 (L2) help desk requests and user inquiries.</li><li>Maintain technical documentation and software/hardware knowledge bases.</li><li>Provide end-user training and technical support.</li></ul><p><em>Other duties as assigned to ensure smooth operations.</em></p>
<p><strong>We're Hiring: Dealer Support Representative (John Deere ExpertConnect Team)</strong></p><p> <em>Two Onsite Roles | Day Shift – Approx. 8 AM–5 PM</em></p><p> <em>Approved Through October 2026 with Strong Extension Potential</em></p><p>Are you ready to make an impact in a role that combines cutting-edge technology, exceptional customer support, and innovation? Partnered with Robert Half—<strong>the world’s largest specialized talent solutions firm</strong>—this opportunity places you with a globally recognized brand: John Deere.</p><p> </p><p>At Robert Half, we’ve built our reputation by connecting skilled professionals like you with leading companies. Our high ethical standards, innovation, and personalized solutions ensure you’re not just starting another job—you’re embarking on a <strong>rewarding career move</strong>.</p><p><strong> </strong></p><p><strong>Why This Role Stands Out</strong></p><p>We know you have options, so we’ve crafted this role and relationship with <strong>you</strong> in mind. Here’s why this position, backed by Robert Half, is worth a look:</p><ul><li><strong>Stability Through 2026 & Beyond:</strong> A long-term contract in partnership with a trusted and iconic brand, with potential extensions that give you room to grow.</li><li><strong>Work with a Leader in Innovation:</strong> You’ll become part of an organization known for driving transformative solutions in agriculture and construction.</li><li><strong>Professional Support:</strong> With Robert Half, you’re never alone. We provide the resources you need to succeed—before, during, and after this role.</li></ul><p><strong>What You’ll Do</strong></p><p>As a <strong>Dealer Support Representative</strong>, you’ll be the first line of support for John Deere dealers navigating their <strong>ExpertConnect</strong> ticketing system. Your key responsibilities will include:</p><ul><li><strong>Frontline Assistance:</strong> Respond to inquiries and troubleshoot issues primarily through chat, as well as by phone, email, or MS Teams when needed.</li><li><strong>Problem Solving & Escalation:</strong> While solving many issues independently, you’ll know when to escalate complex challenges to Tier 2 teams.</li><li><strong>Collaboration:</strong> Work alongside dealer success associates, product managers, and other stakeholders to ensure a seamless dealer experience.</li><li><strong>Feedback Sharing:</strong> Capture dealer insights and share feature requests to help evolve the platform.</li></ul><p>Connect with our team TODAY by calling (563) 359-3995! Lydia, Erin and Christin are great points of contact for this role.</p>
<p>We are looking for a skilled IT Technician (Level 2) to join our team in the Quad Cities. In this Contract-to-permanent position, you will provide both hands-on and remote technical support to ensure the seamless operation of IT systems and infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems to ensure optimal performance.</p><p>• Provide support for end-user provisioning, including setup and configuration of devices for new team members.</p><p>• Manage and maintain Active Directory and Office 365 accounts, ensuring secure and efficient user access.</p><p>• Monitor and maintain network infrastructure, including wireless protocols and cable assemblies.</p><p>• Collaborate with team members to troubleshoot and address system-wide challenges.</p><p>• Deliver excellent customer service by addressing user inquiries and providing clear technical guidance.</p><p>• Ensure compliance with IT standards and security protocols in all technical operations.</p><p>• Assist with the implementation and maintenance of wireless application protocols (WAP) and wireless personal area networks (WPAN).</p><p>• Maintain and utilize Norton Utilities for system optimization and reliability.</p><p>• Document technical processes and solutions to support knowledge sharing and continuous improvement.</p>
We are looking for a dedicated Service Delivery Manager to oversee and optimize IT service operations for our organization. This role involves ensuring seamless delivery of support and services while fostering collaboration across teams and stakeholders. Candidates should possess a strong technical background and the ability to manage service performance effectively.<br><br>Responsibilities:<br>• Oversee the delivery of IT services, ensuring compliance with established standards and customer requirements.<br>• Manage and improve service performance by monitoring metrics, identifying areas for enhancement, and implementing solutions.<br>• Coordinate Remote Desktop Support to address user issues promptly and efficiently.<br>• Facilitate collaboration and communication using Cisco Webex Meetings to support team and stakeholder interactions.<br>• Administer and maintain Azure Active Directory, ensuring secure and efficient access management.<br>• Implement and manage Intune solutions to optimize device and application management.<br>• Collaborate with cross-functional teams to align IT service delivery with organizational goals.<br>• Ensure adherence to ITIL practices to drive process consistency and service quality.<br>• Provide guidance and leadership to the service delivery team, fostering a culture of accountability and continuous improvement.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>We are seeking a skilled ITSM ServiceDesk+ Administrator for a 6-month contract role. The ideal candidate will provide support to our team by ensuring the ServiceDesk+ platform operates effectively while also assisting with relevant reporting, metrics, and incident/request management. This position is critical to maintaining smooth IT operations and supporting 3rd-party outsourcing partnerships.</p><p><br></p><p>Responsibilities:</p><ul><li>Administer, configure, and optimize ServiceDesk+ for incident management, request fulfillment, and reporting.</li><li>Generate and analyze metrics and KPIs to track performance and improvement opportunities.</li><li>Provide hands-on assistance with platform implementation and ensure adherence to ITSM best practices.</li><li>Coordinate with a 3rd-party help desk team and collaborate with the Ireland-based manager.</li><li>Facilitate Jira-based sprint/scrum operations, supporting software development teams when needed.</li></ul><p><br></p>
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. 2. Take responsibility for projects and solutions within the larger business initiative. 3. Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace. 4. Enable faster and smarter business processes and develop analytics for meaningful insights. 5. Work with internal and external partners to communicate project status, activities, and achievements. 6. Perform server administration tasks (ex: user/group, security permissions, group policies, print services), research event-log warnings and errors, and monitor resources to ensure that systems architecture components work together seamlessly. 7. Monitor data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. 8. Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. 9. Experience with VMWs required. 10. Experience with cloud technology, especially Azure, AWS & Google Cloud 11. Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed. 12. Perform routine and scheduled audits of all systems, including backups. 13. Patch management. 14. Systems installation and configuration. 15. Performance monitoring. 16. Regular and reliable attendance expected.
<p>Are you a compassionate and detail-oriented professional with excellent communication skills in multiple languages? Join our team as a <strong>Bilingual Call Center Agent</strong> for a nonprofit organization where you can make a real difference by supporting our mission and connecting with people from diverse backgrounds.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer, screen, and direct incoming calls in a professional and friendly manner, ensuring a positive experience for every caller.</li><li>Provide support, guidance, and solutions to clients or community members in two or more languages (e.g., English and Spanish).</li><li>Accurately document all interactions and ensure data entry is handled with confidentiality and precision.</li><li>Collaborate with team members and departments to resolve inquiries or escalate urgent issues to appropriate personnel.</li><li>Educate callers about the nonprofit’s mission, events, programs, and services.</li><li>Maintain a thorough knowledge of the organization's resources and external partners to provide accurate referrals when necessary.</li><li>Handle sensitive or emotional conversations with empathy, patience, and professionalism.</li><li>Assist with occasional administrative or outreach tasks as needed.</li></ul><p><br></p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a highly skilled Sr Desktop Technician to join our team in Williamsport, Pennsylvania. In this role, you will provide advanced support for PCs, servers, and mobile devices while ensuring seamless operation of hardware and software systems. This position requires a proactive problem-solver who can manage technical installations, troubleshoot issues, and assist with system updates.<br><br>Responsibilities:<br>• Provide daily administration and support for local PCs and servers, ensuring optimal performance.<br>• Diagnose and resolve complex hardware and software issues, offering second and third-level support.<br>• Install, configure, and upgrade operating systems and software to meet business requirements.<br>• Develop and maintain standard PC images, deploying updates using management tools.<br>• Oversee mobile device management tasks, utilizing platforms such as Maas360.<br>• Support technical needs for production line solutions, ensuring minimal disruption to operations.<br>• Collaborate on project installations and define detailed technical tasks to meet project goals.<br>• Manage audio-visual systems, including Cisco video conferencing equipment, to support business communication needs.
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.<br><br>Responsibilities:<br>• Process purchase orders and lease requests across the full range of products and services offered by the company.<br>• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.<br>• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.<br>• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.<br>• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.<br>• Participate in training programs to maintain and enhance skills required for the role.<br>• Provide end-to-end customer support to ensure a positive experience and satisfaction.<br>• Utilize Windows PC systems effectively to manage customer data and interactions.<br>• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.
We are looking for a detail-oriented and organized Receptionist to join our team in Santa Ana, California. This is a Contract-to-Permanent position offering an excellent opportunity for growth and long-term career development. The ideal candidate will provide essential front desk support while delivering exceptional customer service to clients and team members.<br><br>Responsibilities:<br>• Manage and operate a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Greet visitors and clients with professionalism and assist them as needed.<br>• Perform accurate data entry tasks to maintain and update records.<br>• Handle email correspondence efficiently, responding to inquiries and forwarding messages to the appropriate departments.<br>• Organize and maintain files and records to ensure easy accessibility.<br>• Schedule appointments and manage calendars for staff and executives.<br>• Collaborate with team members to ensure smooth daily operations and communication.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to complete administrative tasks.<br>• Maintain a clean and organized reception area, creating a welcoming environment for visitors.<br>• Support additional administrative tasks as assigned by management.
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p><strong>Senior Workday Analyst – HCM & Talent</strong></p><p><br></p><p>A client of ours is looking for a Senior Workday Analyst to be the go-to subject matter expert for Workday HCM. In this long-term contract position, you will play a crucial role in optimizing and maintaining our HR technology systems, with a primary focus on Workday. Collaborating with cross-functional teams, you will help streamline processes, troubleshoot issues, and implement system enhancements to support business needs. In this role, you’ll partner with HR, Talent Acquisition, and other teams to translate business needs into streamlined Workday solutions. If you thrive on problem-solving, process improvements, and driving innovation within HR technology—this could be the role for you.</p><p><br></p><p><strong>Responsibilities of Senior Workday Analyst:</strong></p><ul><li>Configure and maintain Workday systems, with a focus on Core Talent and Recruiting modules.</li><li>Collaborate with HR teams, Talent Acquisition, and other departments to translate business requirements into effective system solutions.</li><li>Provide backup support for the Absence module and assist in the configuration of secondary modules such as Talent Performance, Learning, and Recruiting.</li><li>Troubleshoot and resolve system issues, ensuring data integrity and user satisfaction.</li><li>Monitor and analyze help desk inquiries, conducting root cause analysis to improve processes and customer experience.</li><li>Stay informed about Workday updates and releases, recommending new features and enhancements to improve system efficiency.</li><li>Generate and analyze reports to support HR decision-making and strategic initiatives.</li><li>Perform testing and validation of system changes to ensure functionality and reliability.</li><li>Foster trust and reliability in HR technology systems through proactive support and communication.</li></ul>
We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
We are looking for a skilled IT Field Technician to join our team in Orem, Utah. This Contract-to-permanent position requires a hands-on, detail-oriented individual capable of managing a variety of technical tasks, including structured cabling, PC support, and networking. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering high-quality results.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot structured cabling systems to ensure seamless connectivity.<br>• Configure and support system setups, including hardware and software components.<br>• Provide onsite networking assistance, including setup and diagnostics for switches and routers.<br>• Collaborate on project-based assignments, showcasing flexibility and problem-solving skills.<br>• Develop and document repeatable processes to enhance operational efficiency.<br>• Set up, configure, and maintain desktops, laptops, and peripheral devices.<br>• Diagnose and resolve technical issues related to hardware and software.<br>• Perform operating system installations, updates, and patch management.<br>• Offer technical support to end-users both onsite and remotely.<br>• Maintain accurate inventory records of IT assets and support documentation efforts.
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
