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353 results for Developer jobs

Infomaker Report Maker

Miami, FL
remote
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an Infomaker Developer / Analyst to support, develop, and maintain reporting and data extraction solutions on the IBM i (AS/400) platform. This role focuses on operational reporting, business queries, and data analysis using Infomaker, while working closely with business users, IT teams, and downstream systems. Key Responsibilities<ul><li>Develop, maintain, and optimize reports and queries using Infomaker</li><li>Translate business reporting requirements into efficient Infomaker objects and queries</li><li>Support existing Infomaker jobs, resolving data, performance, or output issues</li><li>Create and maintain documentation for reports, data definitions, and query logic</li><li>Work with business users to validate data accuracy and reporting results</li><li>Support data extraction for downstream systems, reporting tools, or file transfers</li><li>Assist with system upgrades, data migrations, or modernization initiatives involving Infomaker output</li><li>Monitor scheduled jobs and troubleshoot failed or incomplete runs</li></ul>
2026-04-09T00:00:00Z

GENAI CCAS Application Developer

Washington, DC
remote
Temporary / Contract
49 - 54 USD / Hourly
We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python). You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions. Primary ResponsibilitiesAmazon Connect Application Development<ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul>eAI Orchestration & Backend Services<ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul> Data Safety, Security & Compliance<ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul>Web, Chat & Integration Support<ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul>DevSecOps & Operations<ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
2026-04-08T00:00:00Z

Amazon Connect Developer (Telephony)

West Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Amazon Connect Developer (Telephony) to join a contract t operm opportunity supporting a life insurance organization in West Des Moines, Iowa. This role is ideal for a senior team member who can contribute immediately across cloud telephony enhancements, targeted new development, and steady production support. The position requires strong recent experience with both Amazon Connect and Salesforce Service Cloud Voice, along with the ability to communicate clearly with business users and technical teams. Responsibilities:• Lead ongoing improvements to the telephony platform, including refining call flows, adjusting routing logic, improving queue performance, and updating voice prompts.• Build and enhance integrations connecting Amazon Connect, Salesforce Service Cloud Voice, AWS Lambda, and related telephony components.• Develop new solutions that support evolving contact center needs while maintaining alignment with existing cloud architecture.• Investigate production issues across telephony and CRM platforms, identify root causes, and implement durable fixes to reduce repeat incidents.• Participate in a rotating support schedule with other developers, providing user-focused assistance for agent experience issues, connectivity concerns, and device-related challenges.• Design, update, and troubleshoot flows within Salesforce Service Cloud Voice and Omni-Channel to support efficient call handling.• Create Lambda-based logic for telephony use cases such as external data lookups, custom decisioning, and system interactions using Node.js or Python.• Partner with internal stakeholders to explain technical issues, gather requirements, and translate operational needs into effective platform updates.
2026-04-20T00:00:00Z