We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users in Cambridge, Massachusetts. This Long-term Contract position requires onsite presence and focuses on delivering reliable desktop support, smooth onboarding assistance, and responsive troubleshooting in a Windows-based environment. The role also offers exposure to higher-level technical work, including support for Azure-related cloud services and selected administrative tasks across Microsoft technologies.<br><br>Responsibilities:<br>• Deliver in-person deskside assistance for employees, resolving day-to-day hardware, software, and access issues in a timely manner.<br>• Manage and work through escalated service requests, ensuring problems are properly diagnosed, communicated, and brought to resolution.<br>• Support business applications by troubleshooting errors, reinstalling approved software, and confirming successful functionality on end-user devices.<br>• Coordinate user onboarding and offboarding activities, including account setup, device preparation, and access updates.<br>• Provide technical support for conference rooms and audiovisual systems to help meetings run without disruption.<br>• Assist with Windows 10 and Windows 11 administration tasks, including user support across core Microsoft tools and endpoint technologies.<br>• Contribute to basic IT administrative work involving Active Directory, Microsoft 365, Intune, Defender, and Duo.<br>• Support selected higher-level technical initiatives, including assistance with Azure cloud-related tasks as needed.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position focuses on resolving day-to-day hardware, software, and account-related issues while helping maintain a stable Windows-based environment. The ideal candidate is customer-focused, organized, and comfortable handling service desk requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users.<br>• Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency.<br>• Set up, configure, and maintain end-user devices to support daily operations across the organization.<br>• Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently.<br>• Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation.
We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business.<br><br>Responsibilities:<br>• Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner.<br>• Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately.<br>• Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment.<br>• Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services.<br>• Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment.<br>• Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems.<br>• Provide user support for business applications such as D365 and escalate more complex problems when needed.<br>• Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
Position Purpose:<br><br>The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.<br><br><br>Key Responsibilities:<br><br>· Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.<br><br>· Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).<br><br>· Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.<br><br>· Monitor and respond to tickets via the help desk system within established SLAs.<br><br>· Assist with VPN, MFA, and SSO issues.<br><br>· Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center.<br><br>· Perform routine system maintenance, updates, and security compliance checks.<br><br>· Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom).<br><br>· Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement.<br><br>· Provide clear, friendly, and effective communication to users at all technical levels.<br><br>· Document troubleshooting steps, resolutions, and knowledge-base articles.<br><br>Required Skills & Experience:<br><br><br>· 3+ years of experience in an IT help desk or technical support role.<br><br>· Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications.<br><br>· Experience with Active Directory, Azure AD, MFA, and identity management.<br><br>· Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).<br><br>· Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).<br><br>· Strong customer service mindset and ability to multitask.<br><br>· Excellent communication and interpersonal skills.<br><br>· Ability to work independently and as part of a team.<br><br>· Problem-solving mindset with attention to detail.<br><br>· Strong organizational skills and ability to prioritize work.<br><br>· Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.</p><p>• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.</p><p>• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.</p><p>• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.</p><p>• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.</p><p>• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.</p><p>• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.</p><p>• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Riverview, Michigan. In this Contract to permanent position, you will provide comprehensive technical support to end users, ensuring the smooth operation of computer systems, applications, and platforms. The ideal candidate will have a proactive approach to troubleshooting, strong communication skills, and a passion for delivering exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support to end users by diagnosing and resolving hardware, software, and network issues.<br>• Install, configure, and maintain workstations, peripheral devices, and network components.<br>• Document and manage help desk tickets, ensuring timely resolution and accurate record-keeping.<br>• Perform on-site analysis and resolution of IT issues, recommending and implementing effective solutions.<br>• Apply software updates, patches, and upgrades as needed to maintain system functionality.<br>• Support email systems, network connectivity, telecommunications, and peripheral equipment.<br>• Assist with the deployment, monitoring, and maintenance of IT systems, including data backups and security standards.<br>• Maintain an inventory of IT assets and ensure compliance with organizational IT policies.<br>• Prepare and update documentation, following established operating procedures.<br>• Participate in on-call rotations and work off-shift hours as required to meet project deadlines.
We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-based environments while contributing to a developing service desk function.<br><br>Responsibilities:<br>• Resolve escalated support requests passed from the Tier 1 service desk, investigating issues thoroughly and driving them to completion.<br>• Provide technical assistance for Windows 11, Microsoft 365, and Azure Virtual Desktop environments used across the organization.<br>• Support legal document management applications such as iManage or NetDocuments, including troubleshooting user access and document-related issues.<br>• Assist end users with Zoom and Microsoft Teams meeting technology, including audio visual and conferencing support.<br>• Diagnose account access problems, perform password-related support, and address a wide range of day-to-day desktop and application issues.<br>• Contribute to backup, disaster recovery, and business continuity activities by assisting with technical tasks and support needs.<br>• Monitor logs, identify system performance or server capacity concerns, and escalate or remediate issues as appropriate.<br>• Participate in the growth of the service desk by helping onboard users, supporting office expansion efforts, and strengthening operational support processes.
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team.</p><p><br></p><p>Responsibilities:</p><p>• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.</p><p>• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.</p><p>• Set up new workstations, including hardware configuration and software installation.</p><p>• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.</p><p>• Configure and register mobile devices in Intune to ensure compliance and functionality.</p><p>• Assist with new user onboarding by setting up devices and ensuring access to required systems.</p><p>• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.</p><p>• Collaborate with team members to address complex technical issues and provide timely resolutions.</p><p>• Ensure all technical support is delivered in accordance with company policies and best practices.</p>
We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.<br><br>Responsibilities:<br>• Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.<br>• Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.<br>• Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities.<br>• Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently.<br>• Support account administration and directory-related tasks, including routine work within Active Directory.<br>• Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions.<br>• Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule.<br>• Address basic networking and connectivity issues and escalate more complex problems when necessary.<br>• Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Liverpool, New York. This Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering responsive customer service. The role focuses on supporting Windows-based environments, troubleshooting desktop problems, and assisting with account access and mobile device needs in a construction and contractor setting.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, and related end-user technology, ensuring issues are addressed in a timely manner.<br>• Diagnose and resolve hardware, software, and operating system problems across Microsoft Windows environments, including Windows 10 devices.<br>• Manage user account support tasks within Active Directory, such as access updates, password resets, and basic permission changes.<br>• Respond to and document incoming service desk requests, prioritizing tickets based on urgency and business impact.<br>• Support iPads and other mobile devices by troubleshooting connectivity, configuration, and general usage issues.<br>• Perform break/fix support for workstation equipment and coordinate follow-up actions when problems require escalation.<br>• Install, configure, and maintain standard desktop applications and peripheral devices to keep users productive.<br>• Communicate clearly with employees and internal stakeholders regarding issue status, resolutions, and recommended next steps.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.<br><br>Responsibilities:<br>• Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.<br>• Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.<br>• Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.<br>• Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.<br>• Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively.<br><br>Responsibilities:<br>• Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle.<br>• Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users.<br>• Configure and deploy corporate workstations for new hires and existing staff upgrades.<br>• Assist employees with resolving hardware, software, and networking concerns, both locally and remotely.<br>• Maintain and troubleshoot office meeting room technologies, including audiovisual equipment.<br>• Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements.<br>• Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently.<br>• Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier.<br>• Contribute to automation initiatives to streamline IT operations and improve system efficiency.
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems.<br><br>Responsibilities:<br>• Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity.<br>• Set up, configure, and maintain Windows-based workstations and required business software to support daily operations.<br>• Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly.<br>• Investigate and remediate security threats such as viruses and malware while following established support and protection practices.<br>• Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current.<br>• Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users.<br>• Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs.<br>• Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations.<br>• Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed.
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly.<br><br>Responsibilities:<br>• Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.<br>• Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.<br>• Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.<br>• Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.<br>• Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.<br>• Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.<br>• Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.<br>• Travel to client locations as needed to provide in-person technical assistance and equipment support.
We are looking for a motivated Business Immigration Analyst to join our team in Atlanta, Georgia. This Contract to permanent position offers a dynamic opportunity to build your expertise in immigration matters while contributing to a collaborative and fast-paced environment. The role combines skill development, long-term growth potential, and hands-on experience with cutting-edge immigration processes.<br><br>Responsibilities:<br>• Develop a comprehensive understanding of various immigration matters, firm practices, and client-specific processes.<br>• Assist in preparing and filing immigration petitions with government agencies, including gathering, reviewing, drafting, and submitting required documentation.<br>• Manage case deadlines and adhere to Service Level Agreements (SLAs), ensuring timely communication of status updates and escalations.<br>• Contribute to team and individual productivity goals by demonstrating initiative and flexibility in daily tasks.<br>• Follow firm standards and policies to ensure compliance with regulatory and operational requirements, including safeguarding data privacy and adhering to client protocols.<br>• Collaborate effectively within a team environment to deliver high-quality client service and support.<br>• Utilize firm technology systems accurately to manage cases and maintain compliance.<br>• Actively participate in training and development opportunities to enhance knowledge and skills.<br>• Monitor and address case issues proactively, escalating concerns to supervisors as needed.
We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation.<br><br>Responsibilities:<br>• Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices.<br>• Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner.<br>• Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history.<br>• Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned.<br>• Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details.<br>• Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology.<br>• Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met.<br>• Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance.
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.<br>• Diagnose and resolve technical issues efficiently using a ticketing system.<br>• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.<br>• Manage disaster recovery backup solutions, ensuring data integrity and security.<br>• Escalate unresolved issues to appropriate teams or personnel as necessary.<br>• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.<br>• Collaborate with vendors and partners to resolve complex client issues.<br>• Document resolutions thoroughly for scalability and future reference.<br>• Assist the Proactive team with technical services and project-related support tasks.
We are looking for a skilled Business Analytics/Data Analyst to support data-driven decision-making and enhance business intelligence processes. In this long-term contract role, you will play a key part in analyzing complex datasets and providing actionable insights to drive organizational success. The position is based in Arlington, Texas.<br><br>Responsibilities:<br>• Conduct detailed data analysis to identify patterns, trends, and actionable insights.<br>• Develop and maintain business intelligence reports using tools such as BusinessObjects Technologies.<br>• Perform audits of commercial contracts to ensure compliance and accuracy.<br>• Abstract and analyze key terms from contracts to support decision-making.<br>• Collaborate with cross-functional teams to gather data requirements and optimize analytics processes.<br>• Utilize advanced data analytics tools to process and interpret large datasets.<br>• Provide recommendations to improve business operations based on data findings.<br>• Ensure the integrity and security of data used for analysis and reporting.<br>• Support the organization in leveraging data for strategic planning and forecasting.
<p>Our client in the Lower Fairfield, CT area has an opening for Business Analyst Consultant. In this long-term contract role, you will play a pivotal part in driving data-driven insights and supporting strategic decisions across a dynamic organization. The ideal candidate will bring a wealth of expertise in data analysis and business intelligence, paired with a deep understanding of industry-specific practices.</p><p><br></p><p>Responsibilities:</p><p>• Produce accurate and detail-oriented reports tailored to a diverse range of stakeholders.</p><p>• Leverage best practices to ensure data analysis aligns with industry standards and organizational objectives.</p><p>• Collaborate with teams to deliver actionable insights based on cleaned and organized data.</p><p>• Utilize expertise in multiple data systems to streamline reporting processes and enhance efficiency.</p><p>• Ensure high levels of accuracy and attention to detail in all data-related outputs.</p><p>• Support strategic decision-making by analyzing transaction timelines and other critical metrics.</p><p>• Apply knowledge of private equity operations to optimize data reporting and visualization.</p><p>• Develop and maintain data visualization tools to communicate findings effectively.</p><p>• Manage the integration and analysis of data across multiple operating systems.</p><p>• Partner with senior executives to align analytics initiatives with organizational goals.</p><p>If you are interested in this Business Analyst role, please email your resume in a Word format to joseph.colagiacomo@roberthalf with the subject line: "Business Analyst"</p>
We are looking for an experienced Penetration Tester to join our cybersecurity team and enhance the security of our Windows-based systems. The ideal candidate will play a key role in identifying vulnerabilities, conducting simulated attacks, and implementing strategies to safeguard critical infrastructure, including servers, endpoints, and Active Directory environments. This position offers an opportunity to apply advanced penetration testing techniques and collaborate with IT teams to strengthen security measures.<br><br>Responsibilities:<br>• Perform penetration tests and security evaluations of Windows environments, including Active Directory, servers, endpoints, and domain controllers.<br>• Execute red team scenarios to simulate real-world attack tactics, techniques, and procedures.<br>• Identify and exploit vulnerabilities within Windows systems, applications, and networks, documenting findings comprehensively.<br>• Develop and utilize custom scripts and tools using programming languages such as PowerShell, Python, C++, or C#.<br>• Work closely with IT teams to address security gaps and implement mitigation strategies.<br>• Prepare detailed reports outlining vulnerabilities and actionable recommendations to fortify Windows infrastructure.<br>• Stay updated on emerging threats, attack vectors, and techniques targeting Windows-based systems.<br>• Evaluate Group Policy Objects and other system configurations to ensure adherence to security standards.<br>• Support the improvement of cybersecurity practices by sharing insights and conducting knowledge transfer sessions.
<p>We are looking for a Business Analyst for a Contract engagement supporting Finance Operations. In this role, you will work closely with finance leaders and cross-functional stakeholders to turn complex data into meaningful business insights that strengthen planning, reporting, and decision-making. This position is ideal for someone who combines analytical thinking with strong business acumen and can use modern reporting tools to improve visibility into financial performance.</p><p><br></p><p>Responsibilities:</p><p>• Partner with Global Finance leaders and stakeholders to identify reporting needs and translate business questions into actionable analytics solutions.</p><p>• Build and enhance interactive dashboards and reporting tools using Microsoft Power BI to improve access to financial and operational data.</p><p>• Analyze large data sets to uncover trends, variances, and opportunities that support better business decisions.</p><p>• Develop recurring and ad hoc reports that increase efficiency, accuracy, and consistency across finance reporting processes.</p><p>• Collaborate with teams across multiple locations to gather requirements, validate outputs, and ensure reporting solutions meet business needs.</p><p>• Use Microsoft Excel to perform detailed data reviews, reconciliations, and supplemental analysis where needed.</p><p>• Monitor data quality and resolve reporting issues by investigating inconsistencies and recommending practical improvements.</p><p>• Support changes to reporting processes or systems by documenting requirements, testing outputs, and helping stakeholders adopt updated tools and workflows.</p>
We are looking for a Business Analyst to join a Long-term Contract opportunity in Memphis, Tennessee. This position is suited for someone who is detail oriented and can translate complex operational needs into practical solutions while guiding stakeholders through evaluation and decision-making. The role combines process analysis, solution assessment, and strategic planning to support large-scale business initiatives in a dynamic environment.<br><br>Responsibilities:<br>• Drive end-to-end process discovery by mapping current operations and identifying opportunities to improve business outcomes.<br>• Lead working sessions with senior leaders and cross-functional teams to gather requirements, clarify priorities, and close process gaps.<br>• Assess potential platforms and vendors through structured comparison methods, including fit-gap analysis and decision support.<br>• Examine existing workflows and challenge outdated assumptions to define clear, actionable business needs.<br>• Build a strong understanding of the current application landscape and use that knowledge to shape future-state recommendations.<br>• Partner with stakeholders to design target workflows, supporting systems, and operating approaches aligned with business goals.<br>• Provide high-level sizing, planning input, and demand analysis to help teams evaluate initiative scope and sequencing.<br>• Verify that proposed solutions meet governance expectations, compliance obligations, security standards, and internal control requirements.<br>• Maintain strong relationships across business and technical teams while working independently in a fast-paced, complex setting.
We are looking for an experienced Business Analyst to join our team in Houston, Texas. This role involves analyzing business processes, identifying improvement opportunities, and collaborating with cross-functional teams to deliver effective solutions. The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proven ability to thrive in dynamic environments.<br><br>Responsibilities:<br>• Conduct in-depth analysis of business processes to identify areas for improvement and optimization.<br>• Collaborate with stakeholders to gather requirements and translate them into actionable plans.<br>• Facilitate discussions with teams to ensure alignment with project goals and objectives.<br>• Review and analyze documentation to ensure accuracy and completeness.<br>• Provide support for call center operations by evaluating customer service processes and recommending enhancements.<br>• Apply Agile and Scrum methodologies to manage projects and ensure timely deliverables.<br>• Perform gap analysis to identify discrepancies between current and desired states, proposing solutions to bridge those gaps.<br>• Prepare detailed reports and presentations to communicate findings and recommendations.<br>• Work closely with technical teams to implement solutions that address identified needs and challenges.<br>• Maintain a proactive approach to problem-solving, ensuring business goals are met efficiently.
<p>We are looking for an experienced Business Analyst. This role offers the opportunity to work with a global team and contribute to impactful projects.</p><p><br></p><p>Responsibilities:</p><p>• Analyze user requirements, workflows, and procedures to identify opportunities for automation or system improvement.</p><p>• Collaborate with stakeholders to assess system capabilities and recommend updates or enhancements.</p><p>• Oversee the testing, maintenance, and implementation of computer programs and systems.</p><p>• Provide training and guidance to staff and users to ensure effective utilization of systems and tools.</p><p>• Conduct interviews, surveys, or job observations to understand how data is processed and identify areas for optimization.</p><p>• Lead efforts to expand or modify systems to meet evolving business needs and improve workflows.</p><p>• Offer expert advice to clients on information processing and computation requirements.</p><p>• Deliver constructive feedback and mentorship to team members to support their growth and development.</p><p>• Facilitate communication within teams, ensuring alignment on project goals and deliverables.</p><p>• Ensure adherence to Agile Scrum methodologies in project execution.</p>
<p>We are looking for a Business Analyst to join a long-term contract opportunity supporting a global Workday transformation in San Antonio, Texas. This role will contribute to improving HR, payroll, and benefits operations across multiple business entities by partnering with project stakeholders and helping organize key analysis activities. The ideal candidate brings strong documentation and analytical skills, is comfortable working in a fast-moving environment, and can support both process-focused work and testing efforts throughout the program.</p><p><br></p><p>Responsibilities:</p><p>• Analyze existing HR, payroll, scheduling, and benefits workflows and help define improved future-state processes across global operations.</p><p>• Gather business needs during stakeholder discussions and translate findings into clear documentation, process maps, and actionable requirements.</p><p>• Support payroll-related validation efforts by assisting with test planning, test execution, issue tracking, and follow-up on identified gaps.</p><p>• Maintain project artifacts and status updates in SmartSheet and help ensure work items remain organized and current.</p><p>• Partner with senior team members to review data sets, identify inconsistencies, and support decisions related to process alignment and optimization.</p><p>• Contribute to end-to-end business analysis activities spanning the employee lifecycle, including recruiting through retirement processes.</p><p>• Document observations, risks, and process improvement opportunities to support compliance and consistency across subsidiaries.</p><p>• Work within Jira and related project tools to track tasks, coordinate updates, and support delivery in an Agile or hybrid environment.</p>