<p>The CSC Colleague Resource Center – Retail provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service challenges. Specialists deliver solutions and coaching aligned with service standards while supporting enterprise-wide needs through LOB overflow assistance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide inbound phone support to Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios</li><li>Deliver real-time coaching and guidance to promote best practices and enhance the customer experience</li><li>Resolve complex service issues through completion while meeting service level expectations</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending) using cross-functional knowledge</li><li>Identify and recommend process improvements to enhance workflows and service delivery</li><li>Maintain accurate and detailed documentation of interactions in CSC systems</li><li>Participate in team huddles, calibration sessions, and ongoing training initiatives</li><li>Perform additional duties as assigned</li></ul><p><br></p>
<p>The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams in Cleveland, OH. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other service lines as needed. •</p><p><br></p><p>• Provide daily back-office support services including reprographics, copy, and mail services in both physical and digital environments.</p><p>• Utilize appropriate logs to track all office services work and ensure proper documentation.</p><p>• Perform reprographics, mail handling, and document intake functions according to established procedures.</p><p>• Follow established workflows to process jobs in the proper order and meet service standards.</p><p>• Communicate with supervisors or clients regarding job status, deadlines, or potential issues.</p><p>• Meet contracted deadlines for accepting, completing, and delivering all work assignments.</p><p>• Troubleshoot basic equipment issues related to office services and reprographics machines.</p><p>• Perform quality assurance checks on completed work to ensure accuracy and quality standards.</p><p>• Load and maintain office equipment including paper, toner, and other supplies.</p><p>• Answer phone calls and emails and place service calls for equipment when necessary.</p><p>• Interact with clients in person, over the phone, or electronically to support service requests.</p><p>• Prioritize workflow to manage multiple service requests efficiently.</p><p>• Use equipment and supplies in a cost-efficient manner.</p><p>• Follow all company and client site policies and procedures.</p><p>• Lift and move materials up to 50 lbs. when required.</p>
<p>I’m currently partnering with a client who is looking to bring on a Part-Time HR position on a temporary basis. This is a great opportunity for someone who enjoys working behind the scenes in HR operations and is highly detail-oriented.</p><p><br></p><p>Position Details:</p><p><br></p><p>Schedule: Part-time, ~24 hours per week</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Audit HR documents and employee records for accuracy and compliance</p><p>Follow up with internal stakeholders to ensure completion of outstanding items and projects</p><p>Maintain and organize confidential HR information, including sensitive employee data</p><p>Support ongoing HR projects and administrative initiatives</p><p>Navigate and update information within the HRIS system (UKG) after training</p><p><br></p><p><br></p><p>Additional Notes:</p><p><br></p><p>This role will not focus on payroll processing but may involve exposure to compensation-related data</p><p>Ideal for someone who is proactive, organized, and able to work independently</p>