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3 results for Comptia Remote Support jobs

IT Support

San Francisco, CA
remote
Temporary / Contract
35 - 40 USD / Hourly
We are looking for an IT Support specialist to provide hands-on desktop support for a financial services environment. This long-term contract role is ideal for someone with deep experience managing Intune and Microsoft 365 technologies and Mac/OS in a mid-sized user community, with a practical, service-focused approach to end-user support. The position follows a primarily remote schedule with one day per week in the office and offers the opportunity to help maintain a stable, secure, and efficient workplace technology experience. This is an on-site contract opportunity in San Francisco. Responsibilities:• Administer and optimize Microsoft Intune to support device deployment, policy enforcement, application delivery, and endpoint lifecycle management.• Manage core Microsoft 365 administration, and MDM tasks across services such as Office 365, Azure-related user access, and Active Directory environments.• Provide desktop and end-user support for approximately 300 employees, resolving hardware, software, and access-related issues in a timely manner.• Lead endpoint rollout activities, including new device provisioning, configuration updates, and controlled implementation of workplace technology changes.• Troubleshoot Windows-based systems and ensure consistent performance, security, and usability across supported devices.• Collaborate with internal teams to maintain reliable user computing environments and address escalated technical support needs.• Document support procedures, configurations, and recurring issues to improve service efficiency and operational consistency.• Support basic networking-related troubleshooting when needed to assist with connectivity and user access concerns.
2026-05-22T00:00:00Z

Customer Support Engineer

Denver, CO
remote
Permanent / Full Time
77000 - 108000 USD / Yearly
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment. Responsibilities: • Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications. • Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance. • Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively. • Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution. • Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods. • Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings. • Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response. • Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
2026-05-22T00:00:00Z

Business Operations Support Specialist

Eden Prairie, MN
remote
Temporary / Contract
12 - 14 USD / Hourly
Position Background / Purpose of Role:This position supports the business by contacting provider offices regarding invoices that have been paid but where medical charts have not yet been received. The role helps ensure timely chart retrieval and supports overall operational and compliance goals.Team Information:The candidate will work alongside the onshore invoicing team, which currently consists of 7 team members. The environment is collaborative, production-driven, and customer-service focused.Top Responsibilities:<ul><li>Contact provider offices regarding outstanding chart requests and paid invoices</li><li>Handle collection-style outreach professionally and efficiently</li><li>Navigate Salesforce and reporting systems to document activity and updates</li><li>Utilize Excel for tracking and reporting purposes</li><li>Maintain strong productivity and follow-up metrics</li><li>Provide excellent customer service during provider interactions</li><li>Analyze and adapt to new processes quickly</li><li>Manage daily outreach and follow-up activities independently</li></ul>Ideal Candidate Background:<ul><li>Healthcare industry experience preferred</li><li>Medical records retrieval or collection experience strongly preferred</li><li>Call center or high-volume outbound calling background</li></ul>
2026-05-19T00:00:00Z