<p>We are proactively recruiting for <strong>Tier II Help Desk Technicians</strong> to support future IT projects and long-term client needs. These positions serve as the escalation point for Tier I, providing a higher level of technical troubleshooting and user support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage tickets escalated from Tier I technicians, ensuring timely resolution</li><li>Troubleshoot and resolve advanced issues with operating systems, hardware, and enterprise applications</li><li>Support Active Directory, Office 365 administration, and user account management</li><li>Provide guidance, mentorship, and training to Tier I staff</li><li>Collaborate with IT teams to improve processes and recommend solutions</li></ul>
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>Robert Half Technology is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well.</p><p><br></p><p>If you are interested, please apply online!</p><p><br></p><p>Must haves: 2+ more years</p><p> • Desktop/Printers/overall Device Support</p><p> • Excellent customer service - most out in the plant working with end users, all internal staff at the plant</p><p> • Hardware/Imaging</p><p> • Microsoft environment - O365</p><p><br></p><p><br></p><p>We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!</p>
<p>We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services for North American end-users and executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance.</p><p>• Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications.</p><p>• Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment.</p><p>• Ensure the smooth operation of video conferencing systems for meetings and events.</p><p>• Perform basic network troubleshooting, including device configurations and adherence to security best practices.</p><p>• Assist in basic system administration tasks, including user account management and permissions.</p><p>• Collaborate with vendors and escalate complex technical issues when necessary.</p><p>• Develop and maintain IT documentation, training materials, and knowledge base articles.</p><p>• Support and maintain audio-visual technologies.</p>
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a dedicated Help Desk Analyst to join our team in South Jordan, Utah. This position involves providing technical support to users through remote assistance, as well as occasional onsite support. If you have a passion for problem-solving, excellent communication skills, and a strong foundation in computer troubleshooting, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical assistance to users by remotely accessing workstations to resolve hardware, software, and network issues.<br>• Offer onsite support as needed at client locations to address complex technical problems.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.<br>• Respond to service desk tickets promptly, ensuring accurate and timely resolution.<br>• Maintain detailed documentation of issues, solutions, and user interactions.<br>• Deliver excellent customer service to a diverse user base, including diffusing situations with upset or frustrated clients.<br>• Collaborate with team members to identify common issues and implement proactive solutions.<br>• Stay updated on new technologies and processes to enhance support capabilities.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
We are looking for a skilled Desktop Support Analyst to join our team in Mason, Michigan. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices, ensuring smooth operations for end users. This is a long-term contract position that requires a commitment to delivering high-quality service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide on-site technical support for hardware, software, and peripheral devices, including printers and mobile devices.<br>• Troubleshoot and resolve issues related to O365 applications and Active Directory.<br>• Configure and maintain network and multifunction printers, ensuring optimal performance.<br>• Assist end users with technical challenges involving Apple and Android devices.<br>• Perform regular backups and ensure data security using backup technologies.<br>• Install, configure, and maintain Dell and Cisco devices to meet organizational needs.<br>• Utilize configuration management tools to streamline systems and processes.<br>• Deliver support for Citrix technologies, ensuring seamless remote access for users.<br>• Collaborate with the IT team to improve system reliability and user satisfaction.<br>• Travel between Mason and Lakeview locations to provide consistent support across sites.
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
Robert Half is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well. <br> If you are interested, please apply online! <br> Must haves: 2+ more years • Desktop/Printers/overall Device Support • Excellent customer service - most out in the plant working with end users, all internal staff at the plant • Hardware/Imaging • Microsoft environment - O365 <br> We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!
<p>New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !! </p><p>IT Desktop & Help Desk Support Specialist – Direct Hire Opportunity</p><p>Location: Hybrid ONSITE in Ames, Iowa </p><p>Compensation: Up to $55,000 base annual salary + excellent benefits package</p><p>Desktop Support / IT Support / Help Desk </p><p>This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you’ll work with enterprise-level systems—including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies—while building a foundation for technical growth! </p><p>Why This Opportunity Stands Out:</p><p>• Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.</p><p>• Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.</p><p>• Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.</p><p>Key Responsibilities:</p><p>• Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.</p><p>• Manage and triage incoming IT support tickets while providing Tier 1 assistance.</p><p>• Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.</p><p>• Deploy and configure workstations, peripherals, and audio/visual equipment.</p><p>• Provide support for ERP system access and address printing-related issues.</p><p>• Maintain IT documentation, SOPs, and create a searchable knowledge base.</p><p>• Track inventory of IT assets and coordinate vendor repairs as needed.</p><p>What You’ll Bring to the Role:</p><p>• 1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles</p><p>• Certifications are a HUGE plus! </p><p>• “Hit the ground running” working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).</p><p>• Strong communication skills with an IT support, customer-centric approach.</p><p>Bonus Points:</p><p>• An associate degree in Information Technology or a related field.</p><p>• Familiarity with Intune, Azure, Windows Server, or ERP platforms.</p><p>• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.</p><p>To Apply Direct to me </p><p>If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at 515-259-6876 or mobile # at 515-991-0863. Alternatively, take advantage of the one-click application feature on our Robert Half website. Please note: No third-party inquiries or C2C candidates will be considered for this role, and our client cannot provide sponsorship – MUST HAVE EAD, Green Card, or US Citizen Status / No OPT or H1b.</p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.<br><br>Responsibilities:<br>• Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.<br>• Monitor and update ticketing systems to track issues and resolutions.<br>• Configure and deploy new desktop and laptop systems in alignment with organizational standards.<br>• Troubleshoot and resolve hardware, software, and printing device issues as they arise.<br>• Support networked printing devices, including mapping, scanning, and application setup.<br>• Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.<br>• Manage the installation, configuration, movement, and retirement of PC equipment.<br>• Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.<br>• Maintain inventory control and asset tagging for hardware and software.<br>• Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>Are you a problem-solving expert with a passion for technology and expertise in Windows, Active Directory, Intune, and IT support? Are you driven to provide stellar technical assistance and ensure smooth day-to-day operations for end users? If so, we encourage you to apply for the Desktop Support Technician role!</p>
<p>We are looking for a skilled IT Technician (Level 2) to join our team in the Quad Cities. In this Contract-to-permanent position, you will provide both hands-on and remote technical support to ensure the seamless operation of IT systems and infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems to ensure optimal performance.</p><p>• Provide support for end-user provisioning, including setup and configuration of devices for new team members.</p><p>• Manage and maintain Active Directory and Office 365 accounts, ensuring secure and efficient user access.</p><p>• Monitor and maintain network infrastructure, including wireless protocols and cable assemblies.</p><p>• Collaborate with team members to troubleshoot and address system-wide challenges.</p><p>• Deliver excellent customer service by addressing user inquiries and providing clear technical guidance.</p><p>• Ensure compliance with IT standards and security protocols in all technical operations.</p><p>• Assist with the implementation and maintenance of wireless application protocols (WAP) and wireless personal area networks (WPAN).</p><p>• Maintain and utilize Norton Utilities for system optimization and reliability.</p><p>• Document technical processes and solutions to support knowledge sharing and continuous improvement.</p>
