<p>We are looking for a skilled B2B Collections Specialist to join our team on a contract basis in Riverside, California. In this role, you will focus on managing accounts receivable processes for the machine parts and sales division, ensuring timely collections and accurate reporting. This position offers an opportunity to work with municipalities and high-value accounts while collaborating closely with management to maintain financial integrity.</p><p><br></p><p>Responsibilities:</p><p>• Manage collections processes for 40-50 accounts, including municipalities and high-value clients, ensuring timely payments and resolution of outstanding balances.</p><p>• Prepare and update aging reports to provide accurate account status information as requested by clients or management.</p><p>• Collaborate with the manager to support monthly credit meetings by delivering detailed status updates on accounts.</p><p>• Utilize web-based software and tools, including basic Excel functions, to sort, download, and format account data.</p><p>• Process payments using designated platforms and ensure proper documentation of transactions.</p><p>• Respond to client inquiries regarding invoicing, payment terms, and account history with professionalism and accuracy.</p><p>• Generate delinquency lists and prioritize collections efforts based on account aging and outstanding balances.</p><p>• Provide detailed reporting on collections and account statuses to support operational decision-making.</p><p>• Maintain organized records of account activities, payment histories, and communication logs.</p><p>• Ensure compliance with company policies and procedures related to collections and accounts receivable.</p>
We are looking for a dedicated Collections Specialist to join our team in Blue Ash, Ohio. In this long-term contract position, you will play a vital role in managing financial transactions, ensuring the accuracy of records, and maintaining positive relationships with our customers. This opportunity is ideal for someone passionate about commercial collections and eager to contribute to the success of a dynamic team.<br><br>Responsibilities:<br>• Process incoming payments promptly and accurately to maintain up-to-date financial records.<br>• Reconcile accounts to ensure all transactions are recorded correctly and discrepancies are resolved.<br>• Contact customers to address and collect past-due balances while fostering positive interactions.<br>• Monitor and manage accounts receivable to reduce outstanding balances effectively.<br>• Maintain detailed and organized records of collections activities for auditing and reporting purposes.<br>• Collaborate with internal teams to streamline billing and collection processes.<br>• Develop strategies to improve collection efficiency and minimize overdue accounts.<br>• Respond to customer inquiries regarding billing and payments with attention to detail and in a timely manner.<br>• Analyze customer accounts to identify trends and proactively address potential payment issues.<br>• Ensure compliance with company policies and industry regulations throughout the collections process.
<p>We are looking for a skilled Collections Specialist to join our team in Lexington, Kentucky. This long-term contract position offers an opportunity to manage business-to-business collections while providing exceptional customer service. If you thrive in a high-volume environment and have a knack for maintaining accurate financial records, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle business-to-business collections with a focus on maintaining positive client relationships.</p><p>• Manage credit applications and perform credit checks for customers.</p><p>• Respond to customer inquiries regarding invoices and account statuses through a shared inbox.</p><p>• Oversee a portfolio of 300+ accounts, ensuring timely follow-ups and accurate reconciliations.</p><p>• Utilize tools like Salesforce, Kinetic, and Epicor to track account activities and update records.</p><p>• Support account reconciliations and resolve discrepancies in customer accounts.</p><p>• Work efficiently during high-volume seasons, particularly from June through September.</p><p>• Collaborate with internal teams to address client needs and maintain smooth operations.</p>
We are looking for an experienced Collections Specialist to join our team in Baltimore, Maryland. This Contract to permanent position offers an excellent opportunity to utilize your expertise in business-to-business collections while maintaining a customer-focused approach. The ideal candidate will excel at building relationships, ensuring accurate account management, and driving payment resolutions.<br><br>Responsibilities:<br>• Conduct outreach to businesses to follow up on outstanding payments and resolve collection issues.<br>• Research and analyze account histories to accurately track payments and reconcile discrepancies.<br>• Verify purchase orders and ensure all invoices are correctly issued and documented.<br>• Maintain clear and detail-oriented communication with clients to facilitate payment updates.<br>• Develop and implement strategies to improve collection processes and minimize outstanding balances.<br>• Collaborate with internal teams to ensure accurate reporting and account management.<br>• Utilize Microsoft Excel to manage and organize financial data for collections tracking.<br>• Monitor accounts receivable to identify and address overdue payments.<br>• Provide exceptional customer service while maintaining a firm and detail-oriented demeanor.<br>• Prepare detailed reports on collection activities and progress for review.
We are looking for a dedicated Collections Specialist to join our team in New York, New York. As part of this role, you will manage both commercial and consumer accounts while ensuring timely and accurate credit collections. This position offers an opportunity to utilize your expertise in collection processes and billing management to support the financial success of our organization.<br><br>Responsibilities:<br>• Handle commercial and consumer account collections to recover outstanding balances.<br>• Monitor and manage credit accounts, ensuring payments are received within the specified timelines.<br>• Maintain accurate and organized records of collection activities and account statuses.<br>• Communicate effectively with clients to resolve billing disputes and negotiate payment arrangements.<br>• Collaborate with internal teams to ensure proper documentation and compliance with company policies.<br>• Provide regular updates and reports on collection progress and account receivables.<br>• Utilize established collection processes to optimize recovery efforts and minimize overdue accounts.<br>• Address inquiries and concerns from clients related to billing and payment issues.<br>• Review and analyze account histories to determine appropriate collection strategies.
We are looking for a skilled Collections Specialist to join our team in Sunrise, Florida. In this Contract to permanent position, you will be responsible for managing delinquent accounts and assisting customers in resolving overdue payments. This role requires a proactive individual who can handle multiple priorities while delivering excellent service to both internal teams and customers.<br><br>Responsibilities:<br>• Contact customers with overdue accounts to discuss and arrange payment plans.<br>• Review delinquent accounts to determine appropriate collection strategies.<br>• Make a minimum of 20 collection calls daily to ensure timely follow-up on payment arrangements.<br>• Debit funds from member accounts to apply toward delinquent loans or credit cards, when applicable.<br>• Conduct skip tracing activities to locate customers with outdated contact information.<br>• Assist members with inquiries regarding overdue accounts or late fees, ensuring clear and courteous communication.<br>• Send collection letters to customers as needed and track responses.<br>• Collaborate with other departments to provide accurate and timely support in resolving account issues.<br>• Maintain compliance with credit union policies and regulatory requirements.<br>• Handle additional departmental tasks or responsibilities in the absence of team members.
<p>We are looking for a skilled AR/Collections Specialist to join our team in Fort Worth, Texas on a Contract to permanent employment basis. This role is essential in managing outstanding account balances while fostering strong relationships with customers. You will play a vital part in ensuring timely payments and collaborating with internal teams to resolve credit-related issues.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of B2B accounts to ensure timely collection of outstanding balances.</p><p>• Investigate payment discrepancies and negotiate suitable payment arrangements when necessary.</p><p>• Maintain detailed and accurate records of collection activities, including customer interactions and account updates.</p><p>• Review aging reports regularly to prioritize and follow up on overdue invoices.</p><p>• Collaborate with sales and finance teams to address and resolve credit-related concerns.</p><p>• Handle inbound calls professionally and efficiently, addressing customer inquiries about billing and payments.</p><p>• Apply knowledge of accounts receivable processes to streamline collections and ensure compliance with company policies.</p><p>• Utilize accounting and CRM software to track and manage collections activities.</p><p>• Ensure adherence to legal regulations and company guidelines in all collection efforts.</p>
We are looking for a detail-oriented Collections Specialist to join our team on a long-term contract basis in Eagan, Minnesota. In this role, you will be responsible for managing both commercial and consumer accounts, ensuring timely payments, and maintaining positive client relationships. Your expertise in collection processes and billing will play a key role in supporting the organization’s financial health.<br><br>Responsibilities:<br>• Oversee the collection of payments from commercial and consumer accounts, ensuring accuracy and efficiency.<br>• Communicate with clients to address outstanding balances and negotiate payment plans when necessary.<br>• Monitor account statuses and analyze financial data to identify overdue payments.<br>• Collaborate with internal teams to resolve billing discrepancies and maintain accurate records.<br>• Utilize established credit collection procedures to recover owed amounts while preserving customer relationships.<br>• Prepare and maintain detailed reports on collection activities for management review.<br>• Ensure compliance with all regulations and company policies related to collections.<br>• Provide exceptional customer service to clients while addressing payment inquiries.<br>• Recommend strategies to improve collection processes and reduce outstanding balances.<br>• Assist in the development of workflows and tools to enhance collection efficiency.
<p>Robert Half is seeking a Collections Specialist with extensive business-to-business (B2B) collections experience. This role focuses on managing aging reports, maintaining consistent phone and email correspondence with clients, and supporting light billing tasks.</p><p>Key Responsibilities:</p><ul><li>Manage and monitor aging reports for B2B accounts, identifying overdue balances and prioritizing collection efforts.</li><li>Conduct heavy phone and email outreach to clients for payment collection and resolve outstanding issues professionally.</li><li>Document collection activities and maintain accurate records in our system.</li><li>Investigate and resolve payment discrepancies in coordination with internal teams.</li><li>Assist with light billing activities, including invoice processing and account adjustments.</li><li>Provide regular status updates to management on collection progress and challenges.</li></ul><p><br></p>
We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will be responsible for managing accounts receivable processes, ensuring timely collection of payments, and maintaining accurate financial records. This position provides an excellent opportunity to collaborate with multiple departments and contribute to the company's financial health.<br><br>Responsibilities:<br>• Generate and issue accurate customer invoices in a timely manner.<br>• Process incoming payments through various methods, including wire transfers, credit cards, and checks.<br>• Monitor customer accounts for overdue balances and initiate collection efforts as needed.<br>• Communicate with customers to address invoice discrepancies, payment statuses, and account-related concerns.<br>• Reconcile the accounts receivable ledger to ensure all payments are properly recorded.<br>• Prepare and update aging reports while assisting in developing effective collection strategies.<br>• Investigate and resolve billing issues or discrepancies in payments.<br>• Support month-end closing tasks related to accounts receivable.<br>• Maintain and update customer records in the accounting system with high accuracy.<br>• Collaborate with sales, customer service, and accounting teams to resolve account issues efficiently.
<p>We are looking for a dedicated Collections Specialist to join our team on a contract basis in Bowie, Maryland. In this role, you will manage accounts receivable, actively pursue overdue balances, and ensure accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a commitment to delivering excellent service while handling financial processes with professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Monitor accounts receivable and promptly follow up on overdue balances.</p><p>• Negotiate payment arrangements with clients when necessary to resolve outstanding debts.</p><p>• Escalate delinquent accounts to management or external agencies when appropriate.</p><p>• Document all collections activities thoroughly within the accounts receivable system.</p><p>• Review and recommend updates to internal procedures to enhance efficiency and compliance.</p><p>• Serve as a backup for customer payment applications to maintain seamless operations.</p><p>• Generate reports on financial metrics such as Days Sales Outstanding (DSO), percentage past due, and collection effectiveness.</p><p>• Provide exceptional service to vendors and colleagues, maintaining accuracy and professionalism.</p><p>• Perform additional duties as required to support the team.</p><p>• Collaborate with team members to ensure smooth financial operations.</p>
We are looking for a dedicated Collections Specialist to join our team on a long-term contract basis in Pittsburgh, Pennsylvania. This role involves managing commercial and consumer collections, ensuring timely payments, and maintaining positive relationships with clients. The ideal candidate will have a strong background in credit and billing collection processes.<br><br>Responsibilities:<br>• Handle commercial and consumer collections with a focus on reducing outstanding balances.<br>• Review and monitor accounts to identify overdue payments and ensure timely follow-up.<br>• Communicate professionally with clients to resolve payment discrepancies and negotiate payment plans.<br>• Maintain accurate and up-to-date records of collection activities.<br>• Collaborate with the billing department to address invoice issues and ensure proper documentation.<br>• Analyze credit data and payment history to assess account risks.<br>• Implement effective collection strategies to meet departmental goals.<br>• Provide regular reports on collection progress and account statuses.<br>• Ensure compliance with company policies and regulations during all collection activities.<br>• Assist in improving collection processes to enhance efficiency.
<p>We are looking for a dedicated Collections Specialist to join our team in Cleveland, Ohio. In this role, you will focus on managing accounts receivable and collections processes, ensuring timely payments, and maintaining strong relationships with clients and internal teams. This position is ideal for someone comfortable working with a diverse clientele and handling high-volume collections in a fast-paced environment. The ideal candidate must have a strong background in tougher collections and have strong communication skills. </p><p><br></p><p>Responsibilities:</p><p>• Handle business-to-business collections, interacting primarily with subcontractors and general contractors.</p><p>• Oversee the entire collections process, from initial invoicing to receipt of payments.</p><p>• Conduct regular collection calls with accounts that are overdue or at risk of exceeding credit limits.</p><p>• Prepare and issue collection letters, lien notices, and collaborate with management on bad debt recovery.</p><p>• Evaluate credit requests by reviewing reports, references, and conducting independent research.</p><p>• Obtain necessary information for new account applications and ensure credit files are up to date.</p><p>• Generate and distribute aging reports for accounts receivable, providing insights to management and sales teams.</p><p>• Build and maintain effective working relationships with internal departments, including sales and HR.</p><p>• Develop external partnerships with customers, third-party agencies, and legal representatives.</p><p>• Support accounts receivable tasks under the guidance of the department manager.</p><p><br></p><p><br></p><p>They do offer a full benefits package; medical, dental, vision, 401K match, paid holidays, PTO, and growth!</p>
<p>We are looking for a highly motivated Collections Specialist to join a team in Wilmington NT, Delaware. This is a Contract-to-permanent position designed for professionals with a strong background in collections and customer service, particularly in fast-paced call center environments. If you have a passion for resolving billing issues and ensuring positive customer interactions, this role will be an excellent fit.</p><p><br></p><p>Responsibilities:</p><p>• Manage and execute collection processes to recover outstanding debts efficiently.</p><p>• Maintain accurate records of billing activities and payment statuses.</p><p>• Communicate effectively with customers to resolve account discrepancies and payment concerns.</p><p>• Utilize Microsoft Excel to analyze data, track collections, and prepare reports.</p><p>• Collaborate with internal teams to address customer inquiries and provide solutions.</p><p>• Ensure compliance with company policies and regulatory requirements during collection activities.</p><p>• Handle high volumes of customer calls professionally and courteously.</p><p>• Proactively identify and implement process improvements to enhance collections efficiency.</p><p>• Monitor and report on credit-related issues impacting collections.</p><p>• Build and maintain positive relationships with customers to foster long-term satisfaction.</p>
<p><strong><em>Collections Specialist - Business to Business, High Volume Collections </em></strong></p><p><strong>Anna Parson at Robert Half</strong> is seeking an experienced, well spoken, High Volume Collections Specialist to join her client in Mineola, Long Island, NY. </p><p>As the Collections Specialist, you will manage and oversee commercial collections processes, ensuring timely payments and resolving discrepancies. This position requires a strong background in credit and collections, as well as excellent analytical and communication skills.</p><p><br></p><p><strong>As the Collections Specialist, you will: </strong></p><p>• Manage and execute High Volume Commercial collections activities (calls and emails) to ensure timely payment of outstanding balances.</p><p>• Run and analyze aging reports for your assigned client base to identify overdue accounts and develop strategies for recovery.</p><p>• Collaborate with clients and internal teams to resolve billing discrepancies and payment issues.</p><p>• Apply cash to ensure accurate posting of payments.</p><p>• Maintain detailed records of all collection efforts and communications.</p><p>• Develop and implement effective collection strategies to minimize delinquencies.</p><p>• Provide regular updates and reports to management regarding collection status and outcomes.</p><p>• Ensure compliance with company policies and relevant regulations in all collection activities.</p><p>• Support the development of process improvements to enhance the efficiency of collection operations.</p><p><br></p><p>Opportunity offers a collaborative, sharp team and comprehensive benefits package! </p><p><strong><em>Contact Anna Parson at Robert Half </em></strong>for immediate and confidential consideration or Apply Now! </p>
<p>Robert Half is seeking an experienced Collections Specialist for a contract with our client in Des Moines, IA.</p><p> </p><p>Responsibilities:</p><ul><li>Manage and oversee a collection portfolio, updating status notes and tracking progress.</li><li>Contact delinquent or high-risk customers to secure payment and determine the reason behind overdue payments.</li><li>Ensure all collections customer-related transactions are addressed in a timely and accurate manner.</li><li>Develop repayment plans based on clients’ financial situations, ensuring follow-through to payment completion.</li><li>Document daily collections activities in accordance to company standards.</li><li>Work cross-functionally with internal teams to resolve billing and customer credit issues.</li><li>Adhere to all regulations and guidelines in accordance with company standards and governmental laws.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Collections Specialist to join our team in Elk River, Minnesota. This is a position within the credit agencies industry, focusing on both commercial and consumer collections. The ideal candidate will excel in managing accounts receivable processes, resolving discrepancies, and ensuring timely and accurate payments.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and process daily cash and credit card deposits, maintaining accurate records with cash control sheets.</p><p>• Post receipts and payments to ledgers, spreadsheets, and databases, ensuring precision.</p><p>• Handle consumer correspondence, including disputes and cease requests, while maintaining compliance.</p><p>• Organize and distribute invoices, receipts, checks, and relevant correspondence with efficiency.</p><p>• Audit account balances, investigate discrepancies, and collaborate with clients for corrections and approvals.</p><p>• Address chargebacks, refunds, returns, and bad checks, ensuring proper resolution.</p><p>• Respond to inquiries related to accounts receivable, providing timely follow-ups.</p><p>• Compile and present account summaries and analyses from the collections team to clients.</p><p>• Monitor accounts receivable to guarantee payments are consistently accurate and on schedule.</p><p>• Reconcile monthly reports and assist with financial closings on a monthly and annual basis.</p>
<p><strong>Overview:</strong></p><p>Our company is seeking an experienced Collections Specialist to join our Stamford team. This onsite role (5 days per week) will focus on high-volume collections, executing outbound calls and emails, and effectively logging activities in a large ERP system such as NetSuite.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage high-volume collections process, including outbound calls and emails to clients and customers regarding overdue accounts</li><li>Maintain accurate documentation of collection activities in NetSuite or similar large ERP platforms</li><li>Negotiate payment arrangements and resolve account discrepancies</li><li>Monitor aging reports and follow up on delinquent accounts in accordance with company policy</li><li>Collaborate with internal departments to resolve billing issues and support timely collections</li><li>Meet and exceed daily and weekly collection targets</li><li>Prepare regular reports on collection status and account activities</li><li>Provide exceptional customer service and maintain professionalism in all communications</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Grand Blanc, Michigan. This role involves working directly with consumer loans, car loans, and credit card accounts to ensure timely payments and resolve overdue balances. The position is crucial for maintaining financial operations and offers an opportunity to contribute to the success of our Member Solutions department.<br><br>Responsibilities:<br>• Manage a queue of overdue loans, ensuring timely follow-ups and resolutions.<br>• Make outbound calls to members to discuss past-due balances and payment options.<br>• Investigate account discrepancies and provide accurate information to members.<br>• Collaborate with team members to meet department goals and reduce delinquency rates.<br>• Utilize the organization's core system to track and update account statuses.<br>• Ensure compliance with all relevant policies and regulations during collection activities.<br>• Maintain detailed records of communication and actions taken for each account.<br>• Provide exceptional customer service while handling sensitive financial matters.<br>• Identify opportunities for process improvement within the collections workflow.<br>• Support team efforts to achieve monthly and quarterly performance targets.
<p>We are looking for an experienced Accounts Receivable/Collections Specialist to join our team in Brooklyn Heights, Ohio. In this role, you will focus on managing and resolving outstanding accounts receivable while maintaining attentive relationships with business clients. This position offers an opportunity to handle complex collections as well as refine and optimize processes for greater efficiency. This is a direct hire position with standard business hours. It is in office but can work remote one day per week after training. If this is a position that you are interested in, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Manage and follow up on outstanding payments with business clients to ensure timely resolution.</p><p>• Handle challenging and intricate collections cases, employing effective negotiation strategies.</p><p>• Perform thorough cleanup of accounts receivable and collections records to streamline operations.</p><p>• Transition to softer collections efforts after addressing high-priority cases.</p><p>• Maintain accurate documentation and records of all collection activities.</p><p>• Utilize multiple systems to track and manage accounts and payments.</p><p>• Collaborate with internal departments to address billing discrepancies and resolve client concerns.</p><p>• Monitor aging accounts and develop strategies to minimize overdue balances.</p><p>• Provide regular updates and reports on collection progress to management.</p><p>• Ensure compliance with company policies and industry regulations during all collection activities.</p><p><br></p><p>They do offer a full benefits package; medical/dental/vision, 401K, life insurance, generous PTO, paid holidays, and more. </p>
We are looking for an experienced Collections Specialist to join our team on a long-term contract basis in Tampa, Florida. In this role, you will handle business-to-business collections while maintaining professionalism and accuracy. The ideal candidate will bring strong analytical skills, proficiency in Excel, and a proven ability to manage a high volume of accounts effectively.<br><br>Responsibilities:<br>• Manage and oversee business-to-business collections for a portfolio averaging 286 accounts.<br>• Utilize Excel tools, including VLOOKUPs and pivot tables, to analyze data and streamline collection processes.<br>• Conduct virtual training sessions to ensure consistent adherence to collection policies.<br>• Collaborate with clients to resolve outstanding invoices and maintain positive relationships.<br>• Implement effective strategies to reduce delinquency rates and optimize cash flow.<br>• Monitor account status and generate detailed reports on collection activities.<br>• Communicate clearly and professionally with customers to negotiate payment plans.<br>• Address billing discrepancies promptly and ensure accurate account reconciliation.<br>• Maintain compliance with company standards and regulatory requirements.<br>• Work independently while coordinating with team members to achieve collection targets.
<p>We are looking for a skilled Accounts Receivable/Collections Specialist to join our clients team in Mantua, Ohio. In this role, you will be responsible for overseeing collections processes to ensure timely payments and maintaining strong relationships with clients. This position requires a detail-oriented individual with excellent communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage and execute collection activities for accounts, ensuring timely resolution of outstanding balances.</p><p>• Communicate with clients to address payment delays and establish payment arrangements when necessary.</p><p>• Monitor and maintain accurate records of collections efforts and account statuses.</p><p>• Accurately post cash receipts against correct invoices</p><p>• Provide regular updates and reports on collection activities to management.</p><p>• Utilize collection software and tools to streamline processes and enhance efficiency.</p><p>• Ensure compliance with all applicable regulations and company policies during collection activities.</p><p>• Build and maintain positive relationships with clients to support long-term partnerships.</p>
<p>We are looking for a skilled Collections Specialist to join our team. In this role, you will play a vital part in managing accounts receivable and ensuring timely payment collections from a wide range of clients. This is a contract to hire position offering a hybrid work environment, with opportunities for remote work after initial training. If you have a passion for efficiency and a strong background in collections, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of approximately 1,000 accounts, prioritizing collection efforts to meet daily and monthly targets.</p><p>• Review and resolve payment disputes, working with clients to address issues such as missing purchase orders or billing discrepancies.</p><p>• Utilize Microsoft Excel and SAP tools to track aging balances and maintain accurate records of collection activities.</p><p>• Communicate effectively with clients to address overdue balances and negotiate payment solutions.</p><p>• Collaborate with internal departments to resolve upstream errors and ensure smooth order processing.</p><p>• Provide regular updates on collection progress and escalate unresolved issues when necessary.</p><p>• Ensure compliance with company policies and procedures while managing sensitive financial information.</p><p>• Analyze and identify patterns in recurring disputes to recommend process improvements.</p><p>• Support the team in achieving overall productivity goals by handling multiple accounts per day.</p>
<p>We are looking for a skilled B2B Collections Specialist to join our team in Fort Worth, Texas, on a Contract to permanent basis. In this role, you will manage account portfolios to recover outstanding balances while fostering positive customer relationships. This position is an excellent opportunity for an individual with a strong background in accounts receivable to make a significant impact in the Energy Construction industry.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of accounts to ensure timely collection of outstanding balances.</p><p>• Resolve payment disputes and negotiate payment arrangements as needed.</p><p>• Maintain detailed and accurate records of all collection activities, including customer interactions and payment agreements.</p><p>• Review aging reports regularly and follow up on overdue invoices to meet collection targets.</p><p>• Collaborate with internal teams, such as sales and finance, to address and resolve credit-related concerns.</p><p>• Ensure all collection procedures comply with company policies and relevant regulations.</p><p>• Respond to inbound customer inquiries regarding account balances and payment terms.</p><p>• Utilize accounting software and CRM tools to track and manage account activity effectively.</p><p>• Identify trends in payment delays and recommend strategies for improvement.</p><p>• Coordinate claim administration processes to recover overdue payments.</p>
Account Resolution Representative <br> We are looking for a detail oriented and driven Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of collections and account resolution responsibilities, ensuring compliance while helping resolve delinquent account issues. This position requires strong communication skills, sound judgment, and the ability to work effectively in a fast paced environment. <br> Responsibilities: Contact borrowers regarding delinquent loans by phone, email, and written correspondence. Conduct collection activities in compliance with company policies and applicable regulations. Process and record payments accurately while maintaining up to date documentation for all account actions. Help borrowers understand available options and next steps related to delinquent accounts. Maintain accurate records across systems and ensure all collection activity is properly documented. Assist with hardship related conversations and explain processes such as payment posting, repossession, insurance related impacts, refunds, charge offs, and referrals for further collection action. Provide detail oriented and courteous service while handling sensitive financial conversations. Work assigned queues, prioritize daily tasks, and keep management informed of progress and issues. Maintain confidentiality and uphold detail oriented standards in all borrower interactions. Support the department by contributing to overall efficiency and meeting performance goals. Qualifications: High school diploma or GED required. One to three years of relevant collections, credit, or lending experience preferred. Strong communication, customer service, multitasking, and problem solving skills required. Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred. Microsoft Office proficiency required. Spanish speaking preferred but not required.