<p>We are looking for an experienced Systems Administrator to join our team in San Jose, California. This Contract-to-Permanent position offers an exciting opportunity to support clients by ensuring secure and efficient IT operations. The role requires a strong background in systems administration and expertise in both on-premises and cloud environments.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support to ensure seamless IT operations for SMBs clients.</p><p>• Configure and manage Active Directory, including both on-premises and Azure AD environments.</p><p>• Troubleshoot and resolve network connectivity and system issues efficiently.</p><p>• Utilize Hyper-V to manage virtualization and optimize resource allocation.</p><p>• Administer Windows Server environments with a focus on hybrid cloud solutions.</p><p>• Support and maintain cloud-based applications to enhance system performance.</p><p>• Collaborate with team members to implement security protocols and best practices.</p><p>• Conduct regular system evaluations to identify and address potential vulnerabilities.</p><p>• Document and update IT procedures to maintain compliance and streamline processes.</p>
<p>***100% onsite Minneapolis, MN. Heated parking provided!***</p><p><br></p><p>Robert Half has a client that is looking for an experienced Systems Administrator to play a key role in modernizing IT infrastructure and enhancing systems across their organization. In this role, you will lead critical initiatives in cloud migration, security improvements, and enterprise software implementation, while collaborating across departments to align technology solutions with business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize hybrid IT environments, including on-premises and cloud systems such as Windows Servers, and Entra ID.</p><p>• Lead the migration from legacy Active Directory systems to Entra ID.</p><p>• Oversee enterprise applications, including Microsoft 365, Mimecast, and Intune, ensuring optimal functionality and user access.</p><p>• Plan and execute SharePoint intranet migration projects, improving architecture and usability.</p><p>• Implement IT service management processes, including asset and configuration management, change management, and user account provisioning.</p><p>• Monitor system performance metrics and ensure stability across infrastructure components.</p><p>• Support and mentor Help Desk staff, assisting with escalated technical issues and providing end-user training.</p><p>• Enhance security measures by enforcing Group Policies, coordinating with 3rd parties for incident response, and maintaining compliance across endpoints and servers.</p><p>• Lead modernization projects such as transitioning endpoint management to Intune and migrating outdated server systems.</p><p>• Collaborate with cross-functional teams to create automation solutions using tools like Power Automate and Power BI.</p><p><br></p><p>ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS</p>
<p><strong>Senior Backend Engineer</strong></p><p> <strong>Hybrid – Santa Monica (3 days onsite)</strong></p><p> <strong>Up to $160K</strong></p><p>We’re looking for a <strong>Senior Backend Engineer</strong> to help design, build, and scale cloud-native backend solutions. In this hybrid role, you’ll collaborate with product and architecture teams, mentor engineers, and lead backend technology adoption to drive system performance, scalability, and reliability.</p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain microservices and APIs using C#/.NET Core</li><li>Optimize backend architecture, data access patterns, and performance for large-scale applications</li><li>Deploy containerized applications with Kubernetes and manage cloud-native infrastructure (AWS preferred)</li><li>Troubleshoot production issues, drive root cause analysis, and implement long-term fixes</li><li>Mentor engineers and guide best practices in backend service design and DevOps workflows</li></ul><p><br></p><p><strong>Compensation</strong>: $120K–$160K + hybrid flexibility (3 days onsite), benefits, and growth opportunities.</p><p><br></p><p>For immediate consideration, direct message Reid Gormly on LinkedIn today and apply now!</p>
<p>We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Administer user access, maintaining control over all applications and policies for entitlement allocation. </p><p>• Manage an inventory of application-related content and provide guidance on data hygiene to end-users.</p><p>• Offer first-tier end-user application support and coordinate related application dependency support.</p><p>• Maintain, update, and own the application inventory, including key information about application use and support.</p><p>• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.</p><p>• Utilize established project management methodologies to plan, lead, and participate in projects.</p><p>• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.</p><p>• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.</p><p>• Prioritize and resolve bridge resolutions and interrupt-driven tasks.</p>
<p>We are on the lookout for a Data Engineer in Basking Ridge, New Jersey. (1-2 days a week on-site*) In this role, you will be required to develop and maintain business intelligence and analytics solutions, integrating complex data sources for decision support systems. You will also be expected to have a hands-on approach towards application development, particularly with the Microsoft Azure suite.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Develop and maintain advanced analytics solutions using tools such as Apache Kafka, Apache Pig, Apache Spark, and AWS Technologies.</p><p>• Work extensively with Microsoft Azure suite for application development.</p><p>• Implement algorithms and develop APIs.</p><p>• Handle integration of complex data sources for decision support systems in the enterprise data warehouse.</p><p>• Utilize Cloud Technologies and Data Visualization tools to enhance business intelligence.</p><p>• Work with various types of data including Clinical Trials Data, Genomics and Bio Marker Data, Real World Data, and Discovery Data.</p><p>• Maintain familiarity with key industry best practices in a regulated “GXP” environment.</p><p>• Work with commercial pharmaceutical/business information, Supply Chain, Finance, and HR data.</p><p>• Leverage Apache Hadoop for handling large datasets.</p>
We are in search of a diligent Application Development Project Manager/Lead to join our team in the automotive industry, situated in Lafayette, Indiana. The primary function of this role is to manage and lead the development of various applications, focusing on Cloud Technologies and Content Management Systems. The position offers an exciting opportunity for individuals seeking to make a significant impact in a fast-paced environment.<br><br>Responsibilities:<br><br>• Spearhead the application development projects, ensuring timely completion and adherence to quality standards.<br>• Utilize Cloud Technologies and Microsoft Azure to enhance application functionality and user experience.<br>• Implement and manage Content Management Systems (CMS), ensuring seamless content delivery and integration.<br>• Oversee contract management procedures, ensuring all agreements align with the company's policies and legal requirements.<br>• Guide a team of leads, fostering a collaborative environment to drive project success.<br>• Employ Agile Scrum methodologies to optimize workflow and project execution.<br>• Conduct regular audits to assess the effectiveness of current systems and propose improvements.<br>• Adhere to best practices in application development and project management to ensure efficiency and productivity.<br>• Facilitate change management processes, ensuring minimal disruption to ongoing projects and operations.<br>• Review and troubleshoot coding issues, providing constructive feedback to the development team.
<ul><li><strong>Active Directory management</strong>: Administer and troubleshoot user accounts, groups, permissions, and policies.</li><li><strong>Office365 support</strong>: Configure and maintain email systems, collaboration tools, and software updates to ensure smooth operations.</li><li><strong>Azure cloud integrations</strong>: Deploy, monitor, and manage cloud-based solutions to support organizational goals.</li><li><strong>PowerShell scripting</strong>: Automate processes and streamline workflows through custom scripts and tools.</li><li><strong>SQL database management</strong>: Maintain and optimize database performance, conduct troubleshooting, and support queries.</li></ul><p><br></p>
We are looking for a skilled Systems Engineer to join our team in Jersey City, New Jersey. The ideal candidate will oversee the administration and optimization of enterprise IT systems, ensuring seamless operation across physical servers, storage solutions, virtualization platforms, and cloud environments. This role requires a proactive approach to system management, security, and compliance, as well as the ability to contribute to strategic IT initiatives and projects.<br><br>Responsibilities:<br>• Manage and maintain physical servers, including Dell and Nutanix hardware, ensuring optimal performance and reliability.<br>• Administer enterprise storage solutions such as Dell PowerScale and Pure Storage to support organizational data needs.<br>• Oversee hyperconverged infrastructure platforms, including Dell vxRail and Nutanix, to streamline operations.<br>• Implement and manage virtualization technologies like VMware ESXi, Nutanix, and Microsoft Hyper-V.<br>• Configure and secure networking equipment, including Fortinet and SonicWall firewalls, switches, and wireless systems.<br>• Monitor and manage endpoint security tools like SentinelOne and CrowdStrike to protect organizational assets.<br>• Develop and maintain backup and disaster recovery solutions using platforms such as Rubrik, Cohesity, and Druva.<br>• Administer Windows Server environments, including failover clustering, and manage Linux systems such as Ubuntu and Debian.<br>• Manage cloud infrastructure on Azure and ensure integration with on-premises systems.<br>• Handle Microsoft 365 tools, including Exchange Online, Teams, SharePoint, and EntraID, to support productivity and collaboration.
<p>We are looking for a dynamic Technical PreSales Engineer to join a high-growth company. This is 100% remote! In this role, you will be instrumental in helping customers navigate technical challenges and make informed decisions about cloud architecture solutions during the sales process. You will work in a collaborative environment, driving impactful results through technical expertise and effective communication.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert guidance to customers on cloud architecture and address technical inquiries during the sales cycle.</p><p>• Develop and deliver engaging presentations that showcase the value and capabilities of our platform.</p><p>• Analyze customer requirements and align solutions to meet their business needs.</p><p>• Collaborate with sales teams to strategize and support customer engagements.</p><p>• Stay updated on industry trends and emerging technologies to provide innovative solutions.</p><p>• Drive business outcomes by effectively linking technical solutions with customer goals.</p><p>• Participate in team meetings to share insights and refine strategies for technical presales.</p><p>• Ensure seamless communication between technical and non-technical stakeholders.</p>
<p>We are seeking an experienced Senior Software Engineer to join a growing development team in Adel, IA. This is a <strong><em>contract-to-hire, hybrid </em></strong>opportunity for an engineer who can operate across the full stack while also providing technical leadership. The role requires strong expertise in cloud-based solutions, modern application frameworks, and secure coding practices. As a senior contributor, you will lead design and development efforts, implement best practices, and mentor peers. You will play a key role in delivering scalable, secure, and user-friendly applications while contributing to the maturity of engineering processes.</p><p><br></p><p><b><em>MUST BE A US CITIZEN OR GREENCARD HOLDER</em></b></p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p>- Lead design and development of enterprise applications using modern frameworks and cloud services.</p><p>- Contribute across the stack: front-end user interfaces, backend services, databases, and APIs.</p><p>- Create and maintain system architecture documentation, technical diagrams, and standards.</p><p>- Develop cloud-native solutions using Azure, Docker, and Kubernetes.</p><p>- Implement DevSecOps practices including CI/CD pipelines, automated testing, and vulnerability mitigation.</p><p>- Drive improvements in monitoring, logging, and system performance.</p><p>- Collaborate with cross-functional teams (Product, Data, Infrastructure, UI/UX) to deliver end-to-end solutions.</p><p>- Mentor team members, review code, and promote engineering excellence.</p><p>- Participate in release management, production support, and troubleshooting as needed.</p><p>- Evaluate vendor technologies, integrations, and security standards to ensure system reliability.</p>
We are in search of a Project Manager/Sr. Consultant with a strong background in the P& C insurance industry. The role is based in Princeton, New Jersey, and will involve managing various projects requiring skills in SQL, Atlassian Jira, Cisco Technologies, Cloud Technologies, CRM, and Database management among others.<br><br>Responsibilities:<br>• Manage and oversee various projects within the P& C insurance industry<br>• Utilize SQL and other relevant software for data management and analysis<br>• Use Atlassian Jira for project tracking and management<br>• Implement and manage Cisco Technologies within the scope of the project<br>• Oversee and manage the use of Cloud Technologies in project execution<br>• Handle and manage customer relationships through CRM <br>• Maintain accurate and up-to-date databases related to project management<br>• Implement Agile Scrum methodologies in project management<br>• Oversee and manage budget processes related to project execution<br>• Implement and manage change within the project scope and communicate changes effectively to all stakeholders.
<p>We are looking for a skilled Systems Administrator to join our non-profit organization in Denver, Colorado. This role is integral to maintaining and optimizing IT infrastructure, encompassing both on-premise and cloud-based systems. The ideal candidate will leverage their expertise to ensure system performance, security, and scalability while collaborating with cross-functional teams to implement best practices and resolve technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize Windows Server and Linux systems, ensuring reliability and performance.</p><p>• Manage virtual environments, including VMware vSphere/ESXi, and oversee virtual machine provisioning.</p><p>• Configure and maintain storage solutions and backup systems such as Veeam and Commvault.</p><p>• Support and maintain network devices, firewalls, VPNs, and monitoring tools to ensure secure connectivity.</p><p>• Oversee Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.</p><p>• Assist with cloud deployments and monitoring in platforms like Azure and AWS, ensuring compliance with security standards.</p><p>• Automate workflows using scripting languages like PowerShell, Python, or Bash to enhance system efficiency.</p><p>• Deploy and manage endpoint protection tools, ensuring robust cybersecurity measures.</p><p>• Collaborate on IT projects such as system upgrades, migrations, and disaster recovery planning.</p><p>• Provide troubleshooting support for escalated technical issues and maintain detailed documentation.</p>
We are looking for a skilled Marketing Specialist to join our team in Foothill Ranch, California. In this long-term contract role, you will play a key part in driving impactful marketing initiatives across digital platforms, social media, and events. This position offers an exciting opportunity to collaborate with cross-functional teams and utilize tools like Adobe Creative Cloud, HubSpot, and WordPress to achieve marketing goals.<br><br>Responsibilities:<br>• Develop and execute engaging email campaigns to effectively reach target audiences.<br>• Plan and manage marketing activities, including the creation and execution of comprehensive marketing campaigns.<br>• Utilize digital marketing strategies to enhance online visibility and drive traffic to company platforms.<br>• Design and publish content for social media channels, ensuring alignment with brand messaging.<br>• Oversee event management efforts, including planning, promotion, and successful execution.<br>• Coordinate projects using tools such as Asana to ensure timely delivery of marketing initiatives.<br>• Collaborate with internal teams to produce high-quality and impactful marketing materials.<br>• Maintain and update website content using WordPress, ensuring accuracy and relevance.<br>• Analyze marketing performance data and provide actionable insights to optimize strategies.<br>• Work within Adobe Creative Cloud to create visually appealing marketing assets.
<p>We are looking for a skilled IT Systems Engineer/Administrator to join our team in Tampa, Florida. This Contract-to-permanent position offers an exciting opportunity to work on advanced system architectures, cloud services, and security solutions. The ideal candidate will play a key role in designing, administering, and maintaining enterprise-level systems while ensuring optimal performance and security.</p><p><br></p><p>If applying, please note any combination of these skills at proficiency and experience level will be the candidates selected for interview:</p><p><br></p><p>Linux + Storage and/or VMware</p><p>Linux + Devops</p><p>Windows + Storage and VMware</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and administer Active Directory (AD) systems, including enterprise-level architecture and Group Policy management.</p><p>• Manage and maintain Microsoft Azure cloud services infrastructure, including Microsoft Entra ID solutions.</p><p>• Oversee the administration of Microsoft 365 (M365), ensuring seamless functionality and user support.</p><p>• Architect and support virtual environments using advanced virtualization technologies.</p><p>• Configure, manage, and optimize Amazon Web Services (AWS) and other cloud computing platforms.</p><p>• Administer security information and event management (SIEM) solutions to enhance system security.</p><p>• Develop and execute system installations, configurations, troubleshooting, and performance tuning.</p><p>• Conduct routine security audits and compliance scans to ensure system integrity.</p><p>• Research and introduce innovative technologies to improve system efficiency and capabilities.</p><p>• Provide mentorship and guidance to team members while documenting technical processes and procedures.</p>
We are looking for a skilled Network Administrator to join our team in Cleveland, Ohio. This role involves managing and maintaining both on-premises and cloud-based IT infrastructures, ensuring optimal performance and security across all systems. The ideal candidate will possess strong technical expertise and a proactive approach to problem-solving, contributing to continuous improvement initiatives and supporting global infrastructure needs.<br><br>Responsibilities:<br>• Manage, upgrade, and maintain on-premises IT systems, including Microsoft Server, Active Directory, Microsoft 365, and Cisco networks.<br>• Oversee and optimize global and cloud infrastructures such as PaaS, IaaS, and Azure.<br>• Collaborate with third-party infrastructure providers to ensure efficient performance and cost management.<br>• Support local office and plant builds or refurbishments, focusing on server setups, storage solutions, backups, disaster recovery, and network layouts.<br>• Implement technical policies and procedures aligned with strategic goals and continuous improvement efforts.<br>• Ensure compliance with company policies regarding user authentication, data protection, and system security.<br>• Monitor vendor support cycles and apply necessary security patches while planning system upgrades.<br>• Provide second and third-level technical support, including occasional out-of-hours assistance for critical issues.<br>• Adhere to governance processes related to project, incident, and change management.<br>• Offer cross-functional support within the global team as needed, covering technologies beyond the primary scope of the role.
We are looking for a skilled ERP/CRM Consultant to join our team in Indianapolis, Indiana. This role involves working closely with clients to optimize enterprise resource planning and customer relationship management systems. The ideal candidate will have a strong background in scripting, cloud technologies, and business process improvement.<br><br>Responsibilities:<br>• Develop and implement ERP and CRM solutions tailored to meet client needs.<br>• Collaborate with clients to gather and analyze business requirements, translating them into actionable solutions.<br>• Create and maintain client-side scripting to enhance system functionality and user experience.<br>• Integrate cloud technologies to streamline business operations and improve system performance.<br>• Conduct API development and management to ensure seamless system interoperability.<br>• Perform A/B testing to validate system changes and optimize performance.<br>• Document and maintain configuration management processes for all implemented solutions.<br>• Provide guidance on business process functions and recommend strategies for improvement.<br>• Prepare and review business requirement documents to ensure clarity and accuracy.<br>• Offer technical support and training to end-users to maximize system utilization.
<p><strong>Job Title: Infrastructure Engineer</strong></p><p> <strong>Location: Houston, TX</strong></p><p><strong>Overview:</strong></p><p> We’re looking for an <strong>Infrastructure Engineer</strong> with a solid foundation in VMware, storage, and cloud infrastructure. This role is ideal for someone with a few years of IT delivery and support experience who is eager to grow their skills in a fast-paced environment. You’ll work as part of an operations and delivery team, supporting both projects and day-to-day IT needs.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with configuring and troubleshooting server and SAN hardware.</li><li>Support VMware environments and basic administration tasks.</li><li>Help manage Kubernetes operations and cloud IaaS technologies.</li><li>Use DevOps tools and scripting to improve automation and efficiency.</li><li>Contribute to SAN storage patching and upgrades.</li><li>Document processes and communicate effectively with team members.</li><li>Translate technical requirements into actionable tasks with guidance from senior engineers.</li></ul><p><br></p>
<p>Are you a Data Architect looking to shape the future of business intelligence? Join a prestigious Napa Valley wine company and leverage your expertise in Azure, Power BI, and SQL to design, optimize, and secure a high-performing data ecosystem. Located in one of the most beautiful regions in California, this role offers a unique opportunity to combine cutting-edge technology with the heritage of a world-class wine organization.</p><p><br></p><p>This role is Contract or Contract-to-Hire, and is Hybrid (3 days/week in-office initially, transitioning to 2 days/week for long-term collaboration).</p><p><br></p><p>As the Data Architect, you will guide the design and implementation of a cloud-based data warehouse while collaborating directly with leadership and cross-functional teams. Your primary focus will be on creating scalable, accurate, and secure data solutions to enable critical reporting and analytics, supporting areas such as financial systems, direct-to-consumer platforms (e.g., Shopify), and wine inventory management.</p><p><br></p><p>This role serves as a technical leader within the organization, reporting to the CFO, and plays a key part in shaping the future of business intelligence and reporting for a highly reputable Napa-based wine business.</p><p><br></p><p>Core Skills:</p><p><br></p><p>Data Architecture & Design:</p><ul><li>Build and refine the architecture of a cloud-based data warehouse on Azure to consolidate disparate systems into a centralized solution.</li><li>Develop robust data models optimized for scalability, performance, and usability.</li></ul><p>Data Ingestion & Transformation:</p><ul><li>Design and implement Extract, Load, and Transform (ELT) pipelines to securely bring data in from various sources.</li><li>Ensure that data is transformed into formats ready for actionable insights and analytics.</li></ul><p>Business Intelligence & Reporting:</p><ul><li>Lead the design and programming of dashboards and reports using Power BI, providing stakeholders with real-time analytics and metrics.</li><li>Work with the finance team to ensure all reporting needs are met, including dashboards displaying consolidated financial data, inventory metrics, and DTC sales insights.</li></ul><p>Data Governance & Security:</p><ul><li>Implement best practices for data security and compliance, including industry standards such as GDPR and CCPA compliance.</li><li>Use robust measures like encryption, access controls, and audits to safeguard sensitive data.</li></ul><p>Optimization & Training:</p><ul><li>Fine-tune the data warehouse and BI environment for optimal performance and scalability.</li><li>Train staff across finance, operations, and other teams to effectively use Power BI tools and troubleshoot minor issues.</li></ul>
<p>We are looking for a skilled Application Security Engineer to join our team in Carrollton, Texas. In this role, you will play a pivotal part in ensuring the security of our cloud-based applications and infrastructure, partnering with development and IT teams to embed security measures throughout the software development lifecycle. This Contract-to-Permanent position offers the opportunity to drive security innovation while working in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the implementation of the Application Security program, providing guidance and governance to engineering teams.</p><p>• Introduce and manage application security tools, ensuring flexibility and compatibility with diverse technologies.</p><p>• Collaborate with stakeholders to establish security metrics and reporting systems to guide strategic decisions.</p><p>• Provide mentorship to developers, translating security risks into actionable solutions for technical and non-technical audiences.</p><p>• Ensure vulnerabilities are identified and resolved before deployment, offering expert guidance on remediation processes.</p><p>• Track and manage vulnerabilities, empowering developers with secure coding practices.</p><p>• Work closely with Application Development and Security teams to integrate security at every stage of the development process.</p><p>• Automate security measures within the DevOps pipeline to safeguard applications and APIs.</p><p>• Assess third-party services for potential security risks and recommend appropriate actions.</p>
We are looking for a skilled Technical Support Engineer to provide expert assistance across infrastructure, cloud, and networking domains. This mid-level role is ideal for professionals who thrive on delivering technical solutions, tackling escalated challenges, and mentoring team members. The position offers a dynamic mix of project execution and proactive troubleshooting.<br><br>Responsibilities:<br>• Lead implementation of client infrastructure solutions, including servers, network devices, and cloud-based systems.<br>• Configure and manage migrations for Microsoft 365 services such as Exchange, Teams, and SharePoint.<br>• Deploy and resolve issues related to firewalls, VPNs, and wireless network setups.<br>• Address escalated technical issues across diverse IT environments and technologies.<br>• Collaborate with senior engineers to make informed decisions on system architecture and design.<br>• Provide guidance and mentorship to less experienced engineers while improving internal documentation and workflows.<br>• Drive successful delivery of client-facing projects and contribute to continuous process optimization.
We are in search of an ERP Integration Manager to be an integral part of our team in Summerville, South Carolina. The role involves the management and enhancement of our ERP systems, utilizing skills in Advanced Business Application Programming (ABAP), Cloud Technologies, CRM, and Epicor. This role is instrumental in streamlining our business processes and promoting efficient operations.<br><br>Responsibilities:<br><br>• Manage and optimize ERP systems, focusing on Epicor ERP for smooth business operations<br>• Utilize Advanced Business Application Programming (ABAP) to customize ERP software as per business requirements<br>• Leverage Cloud Technologies to ensure efficient and secure data management within the ERP systems<br>• Enhance customer relationship management (CRM) through ERP systems to drive customer satisfaction<br>• Conduct AB Testing to ensure the effectiveness of new implementations within the ERP systems<br>• Develop and implement Business Intelligence (BI) strategies through ERP to drive data-driven decision making<br>• Work on Business Process Functions to streamline operations and enhance efficiency<br>• Create and manage Business Requirement Documents to ensure alignment of ERP systems with business needs<br>• Oversee Change Management related to ERP system modifications to minimize disruptions<br>• Manage QAD ERP systems to support manufacturing processes
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
<p><strong>Description of Position:</strong></p><p> Looking for a Salesforce BA to bridge business needs and technical solutions. You will gather requirements, translate them into user stories, and support Sales Cloud/Service Cloud enhancements.</p>
