<p>THIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US dES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! </p><p>********IMMEDIATE HIRE******************</p><p>TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!</p><p>LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, Iowa</p><p>MUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. </p><p>Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>At Least 1 year of PROFESSIONAL experience. Why Join? </p><p>PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ </p><p>What You Will Do:Your day-to-day will include:</p><p>✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support</p><p>✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory</p><p>✔️ Windows Support </p><p>✔️ Laptop Imaging & Automation ! Volume laptop rollouts</p><p>✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.</p><p>✔️ Freshdesk Ticketing Management System experience</p><p>✔️ Resolving High Volume of tickets 📋</p><p>✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.</p><p>✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission</p>
<p>We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. </p><p><br></p><p>The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high‑performing contact center environment.</p><p>Key Responsibilities</p><p>Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics.</p><p>Develop and maintain roadmap, standards, and best practices for platform design and evolution.</p><p>Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows.</p><p>Build and manage API integrations with internal and third‑party systems.</p><p>Serve as Tier 3 escalation for complex incidents and participate in on-call rotations.</p><p>Govern platform changes to ensure security, compliance, and alignment with IT standards.</p><p>Partner with business and technical teams to translate experience goals into scalable solutions.</p><p>Maintain documentation and mentor engineering teams on platform best practices.</p><p>Other duties as needed</p><p><br></p>