<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
<p>Quite possibly the most REWARDING DevOps Engineering role that the Tampa, FL and Orlando, FL market can possibly offer. No, it's TRUE. If you meet the requirements, apply and find out for yourself. Local candidates to the Tampa, FL and Orlando, FL Metro areas will be the only candidates considered due to our client's requirement of meeting in the Lakeland, FL office 3 to 5 times per month. MAJORITY REMOTE ROLE w/in the Lakeland, FL area. </p><p><br></p><p>MUST HAVE Azure Kubernetes Services (AKS), Powershell scripting, Bash scripting, Terraform, Github Actions, and Kubernetes under your technical tool belt as a proven professional. </p><p><br></p><p>We are seeking a passionate and technically savvy mid to Sr level Azure DevOps Engineer to join a small yet dynamic DevOps Engineering Team. The ideal candidate will have a strong background in DevOps practices, with a focus on Microsoft Azure, Kubernetes, and CI/CD pipeline implementation. You will play a critical role in designing, implementing, and maintaining cloud infrastructure to support scalable, secure, and highly available applications.</p><p><br></p><p>Responsibilities</p><p>• Design, build, and maintain CI/CD pipelines using Azure DevOps for automated code deployment and testing.</p><p>• Manage and optimize Azure-based infrastructure, including Azure Kubernetes Service (AKS), to ensure high availability and scalability.</p><p>• Implement and manage containerized applications using Docker and Kubernetes.</p><p>• Collaborate with development and operations teams to streamline software delivery processes and improve system reliability.</p><p>• Monitor, troubleshoot, and optimize cloud infrastructure performance, ensuring security and compliance best practices.</p><p>• Automate infrastructure provisioning and configuration using tools like Terraform, ARM templates, or similar.</p><p>• Mentor junior engineers and provide technical guidance on DevOps best practices.</p><p>• Stay up-to-date with emerging Azure services and DevOps trends to drive continuous improvement.</p><p><br></p>
<p><strong>Description:</strong></p><p>We are seeking a talented and driven AI Engineer to join our cross-functional AI innovation team within a leading pharmaceutical organization. You will work on designing, developing, and deploying GenAI-driven solutions, retrieval-augmented generation (RAG) systems, and scalable ML-powered applications across cloud-native environments to support drug development, regulatory, manufacturing, and commercial operations. The ideal candidate combines a strong academic foundation in machine learning with hands-on experience building real-world AI systems and full-stack applications that comply with the high standards of a regulated industry.</p><p><br></p><p> <strong>Essential Functions:</strong></p><ul><li>Design and implement GenAI applications including LLM-integrated tools, RAG systems, and intelligent chatbots tailored for pharmaceutical functions such as R& D knowledge mining, regulatory intelligence, and medical information services.</li><li>Build and optimize data ingestion, transformation, and semantic search pipelines using domain-specific embedding models (e.g., BioBERT, Ada-002).</li><li>Develop and containerize AI services using FastAPI, Docker, and Kubernetes, deployed on AWS or GCP, ensuring adherence to data privacy and compliance standards (e.g., HIPAA, GxP).</li><li>Collaborate with product, data, and platform engineering teams to integrate AI features into validated systems supporting clinical, quality, and manufacturing workflows.</li><li>Contribute to end-to-end MLOps: model experimentation, deployment pipelines, audit readiness, monitoring, and performance tuning.</li><li>Engineer full-stack applications (React + REST/GraphQL backends) with role-based access controls for internal and external scientific and business users.</li><li>Support internal research and POCs on advanced topics like LLM reasoning, adverse event detection, pharmacovigilance, and digital biomarker analysis.</li></ul><p><br></p>
<p>We are looking for an IT Manager to lead cybersecurity efforts and oversee critical aspects of information technology within our organization. This Contract-to-Permanent position is based in the Johnstown, Pennsylvania area, and offers an opportunity to work on cutting-edge technologies while ensuring the security and efficiency of networks, data systems, and software solutions. The ideal candidate will combine technical expertise with leadership skills to manage security protocols and support both internal teams and external clients.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive cybersecurity protocols, including intrusion detection and prevention systems, to safeguard organizational data and systems.</p><p>• Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements to firewalls, antivirus software, and other security measures.</p><p>• Provide training and guidance to employees and customers on security best practices, risk management, and incident response.</p><p>• Manage and oversee Horizon-specific technologies, including Amazon Server Administration, VMware, and cloud security solutions.</p><p>• Create, maintain, and execute the organization's Disaster Recovery Plan to ensure business continuity.</p><p>• Collaborate with internal teams and external vendors to address IT-related issues, including data access, programming modifications, and security violations.</p><p>• Monitor and update anti-virus systems to protect against emerging threats and ensure software is functioning effectively.</p><p>• Coordinate and schedule the implementation of data security protocols, ensuring compliance with industry standards and government regulations.</p><p>• Write and update policies and procedures related to IT security and emergency measures, conducting regular tests to ensure effectiveness.</p><p>• Conduct IT assessments for Horizon Software customers, maintaining and updating IT specifications and minimum requirements documentation.</p>
<p>We’re currently seeking a <strong>Senior Network Engineer</strong> to join our team and help us scale, secure, and optimize our network infrastructure. The Senior Network Engineer is responsible for designing, implementing, and maintaining complex enterprise network infrastructure. You’ll play a key role in high-level architecture planning, troubleshooting critical issues, and mentoring junior engineers. This position requires deep technical knowledge, strategic thinking, and a commitment to maintaining network performance, scalability, and security.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, deploy, and maintain LAN/WAN, VPN, firewall, and cloud networking solutions</li><li>Lead network infrastructure projects from planning to execution</li><li>Monitor network performance and troubleshoot outages or degradations</li><li>Collaborate with cybersecurity, DevOps, and infrastructure teams to secure the network</li><li>Document network architecture, processes, and procedures</li><li>Perform network capacity planning and forecasting</li><li>Configure and manage routing protocols (e.g., BGP, OSPF, EIGRP)</li><li>Maintain and support network hardware (Cisco, Juniper, Palo Alto, etc.)</li><li>Manage network monitoring tools (SolarWinds, Nagios, etc.)</li><li>Serve as an escalation point for critical incidents and provide after-hours support as needed</li></ul>
<p><strong>Job Summary:</strong></p><p> The DevOps Engineer will streamline development and deployment pipelines, automate processes, and ensure system reliability. You will bridge software development and IT operations to enable faster, more stable releases.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Implement CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps.</li><li>Automate infrastructure with Terraform or Ansible.</li><li>Monitor system performance and reliability.</li><li>Collaborate with development teams to optimize release processes.</li><li>Manage containerized environments with Docker and Kubernetes.</li></ul><p><br></p>
We are looking for a dedicated Application Support Engineer to join our team in Las Vegas, Nevada. In this long-term contract position, you will play a crucial role in ensuring the reliability and performance of live gaming applications and systems. This role offers an exciting opportunity to collaborate across teams and maintain seamless gameplay experiences for users.<br><br>Responsibilities:<br>• Monitor and maintain live gaming applications to ensure consistent uptime and optimal performance.<br>• Investigate and resolve incidents and service requests within established service level agreements.<br>• Collaborate with development and operations teams to implement updates, patches, and configuration changes.<br>• Conduct root cause analysis for recurring issues and recommend effective preventive solutions.<br>• Manage ticket queues, prioritize tasks, and provide regular status updates to stakeholders.<br>• Support integrations, APIs, and backend services that are essential to gaming systems.<br>• Update and maintain system documentation, troubleshooting guides, and operational runbooks.<br>• Participate in on-call rotations to respond to critical incidents during off-hours.<br>• Assist in coordinating environment management, release processes, and change control activities.<br>• Deliver exceptional support to internal teams and external partners ensuring smooth application operations.
<p>We are looking for an experienced Lead Solution Architecture specialist to oversee and guide the integration of applications and ensure alignment with architectural standards. This role focuses on defining and governing IT solutions that meet business requirements while adhering to strategic guidelines. As part of a long-term contract opportunity based in Cincinnati, Ohio, you will play a key role in shaping the technical landscape and ensuring the integrity of the organization's IT architecture.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide architectural leadership across business and IT change initiatives, ensuring all solutions follow established technology strategies and architectural guidelines.</li><li>Oversee technical solution design for application integrations, validating implementations for compliance and effectiveness.</li><li>Contribute to the development of technical proposals and responses to RFPs.</li><li>Define and deliver architectural components throughout the project lifecycle, ensuring consistent alignment with strategic goals.</li><li>Identify and resolve key design challenges; escalate when necessary to ensure scalable, secure, and maintainable solutions.</li><li>Collaborate with infrastructure and data management teams to align system changes across the IT ecosystem.</li><li>Ensure complete technical documentation, including high- and low-level design, build procedures, disaster recovery plans, and application handoff materials.</li><li>Advise internal teams and third-party partners on integration approaches, ensuring architectural soundness and compliance.</li><li>Monitor technology trends and recommend new tools or practices that can improve integration outcomes.</li><li>Support the continued evolution and refinement of enterprise architecture and IT strategy.</li></ul>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
About the Role:<br>We’re looking for a Senior Software Developer to help design, build, and enhance our insurance applications. You’ll work closely with architects, business analysts, and QA teams to deliver high-quality, scalable solutions that support our core insurance operations. This is a hands-on role where you’ll be coding, integrating systems, and troubleshooting complex issues.<br><br>Key Responsibilities:<br><br>Develop, customize, and maintain applications in Guidewire (PolicyCenter, BillingCenter, ClaimCenter).<br><br>Build and support solutions using .NET (C#) or Java, depending on project needs.<br><br>Design and implement integrations with internal and external systems (APIs, web services, data feeds).<br><br>Collaborate with architects and business teams to ensure solutions meet functional and technical requirements.<br><br>Troubleshoot, debug, and optimize performance of applications.<br><br>Participate in code reviews and provide mentorship to junior developers.<br><br>Contribute to continuous improvement efforts, including CI/CD pipelines and automation.<br><br>Qualifications:<br><br>5+ years of experience in software development with .NET (C#) or Java.<br><br>Hands-on experience with Guidewire development (GOSU, configuration, integration, or conversion) preferred.<br><br>Strong knowledge of REST/SOAP APIs, JSON/XML, and middleware integrations.<br><br>Experience in the insurance industry or other highly regulated environments is a plus.<br><br>Solid understanding of SDLC, Agile practices, and version control (Git, SVN).<br><br>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).<br><br>Nice to Have:<br><br>Guidewire certification (Developer/Integration).<br><br>Familiarity with cloud environments (Azure, AWS, GCP).<br><br>Experience with DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes).<br><br>What We Offer:<br><br>Competitive salary and benefits package.<br><br>Opportunity to work on large-scale insurance technology projects.<br><br>Collaborative team environment with detail oriented growth opportunities.
<p>We are seeking an Enterprise Architect – AI/Data to design and implement enterprise-level AI and data architectures that align with business objectives and enhance operational capabilities. This role requires deep expertise in AI/ML technologies, big data platforms, and enterprise architecture frameworks.</p><p>Key Responsibilities:</p><ul><li>Design and develop end-to-end AI and data architectures ensuring scalability, security, and performance</li><li>Create architectural blueprints and roadmaps for AI and data integration across the organization</li><li>Lead the development of data platforms and AI-driven systems for advanced analytics and automation</li><li>Define AI strategy and oversee its implementation across business units</li><li>Deploy and integrate AI models and tools into production systems</li><li>Design scalable cloud and on-premises data architectures using Azure, AWS, or Google Cloud</li><li>Work with big data technologies (Hadoop, Spark) and data lake architectures</li><li>Manage integration of AI models into big data platforms for structured and unstructured data</li><li>Collaborate with business and technical teams to translate needs into AI/data solutions</li><li>Stay current with AI, ML, and data technology advancements and best practices</li><li>Assess and mitigate risks related to AI and data architectures, ensuring compliance and security</li></ul><p><br></p>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>We are seeking a highly skilled Database Engineer to support enterprise data modernization and migration efforts. This role focuses on evaluating, transforming, and managing data systems with a specialization in database migrations, particularly between on-premises and cloud platforms. Ideal candidates will be comfortable working with various data sources, building scalable integration solutions, and ensuring data integrity and performance throughout the process.</p><p>This position also includes a significant focus on designing and executing data migration strategies, documenting architecture, and ensuring compliance with data governance and security protocols.</p><p><br></p><p><strong>Core Responsibilities</strong></p><ul><li>Analyze existing database architectures to scope and plan efficient data migration strategies.</li><li>Develop comprehensive migration plans including risk assessments, resource allocation, and delivery timelines.</li><li>Execute data extraction, transformation, and loading (ETL) processes between systems.</li><li>Apply schema modifications and performance tuning during migrations.</li><li>Maintain data integrity, consistency, and security throughout all phases of migration.</li><li>Conduct thorough testing and validation to ensure migrated systems meet technical and business performance standards.</li><li>Identify and resolve issues during and after migration to ensure continued operational success.</li><li>Collaborate with business, IT, and vendor teams to align migration objectives with broader business goals.</li><li>Maintain clear and complete documentation for migration processes, configuration changes, and architecture.</li><li>Ensure all activities meet industry standards, internal policies, and data protection regulations.</li><li>Provide post-migration support and troubleshoot any arising database issues.</li><li>Analyze performance metrics post-migration and implement enhancements as needed.<strong></strong></li></ul>
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
<p><strong>Data Engineer (Hybrid, Los Angeles)</strong></p><p><strong>Location:</strong> Los Angeles, California</p><p><strong>Compensation:</strong> $140,000 - $175,000 per year</p><p><strong>Work Environment:</strong> Hybrid, with onsite requirements</p><p>Are you passionate about crafting highly-scalable and performant data systems? Do you have expertise in Azure Databricks, Spark SQL, and real-time data pipelines? We are searching for a talented and motivated <strong>Data Engineer</strong> to join our team in Los Angeles. You'll work in a hybrid environment that combines onsite collaboration with the flexibility of remote work.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and implement data pipelines and ETL workflows using cutting-edge Azure technologies (e.g., Databricks, Synapse Analytics, Synapse Pipelines).</li><li>Manage and optimize big data processes, ensuring scalability, efficiency, and data accuracy.</li><li>Build and work with real-time data pipelines leveraging technologies such as Kafka, Event Hubs, and Spark Streaming.</li><li>Apply advanced skills in Python and Spark SQL to build data solutions for analytics and machine learning.</li><li>Collaborate with business analysts and stakeholders to implement impactful dashboards using Power BI.</li><li>Architect and support the seamless integration of diverse data sources into a central platform for analytics, reporting, and model serving via ML Flow.</li></ul><p><br></p>
<p>We are looking for a skilled Lead Full Stack Software Engineer to join our team in Sherman, Illinois. This long-term contract role requires an experienced individual capable of independently addressing complex system analysis challenges and providing expert-level guidance. If you have a strong background in application systems analysis and are passionate about solving intricate problems, this position offers an exciting opportunity to make a significant impact.</p><p><br></p><p>As a Lead Full-stack Software Engineer, you will move beyond building applications to designing, leading, and guiding the engineering direction of our internal web solutions.</p><p>You will set the bar for engineering excellence, mentor junior engineers, and take ownership of system architecture while remaining hands-on with critical builds and AI-powered feature development.</p><p>This role is ideal for someone who thrives in balancing hands-on development with leading others, influencing architecture decisions, and driving innovation. You’ll partner closely with business stakeholders and data engineering to ensure our solutions are scalable, reliable, and impactful.</p><p><br></p><p>What you will do</p><p>Technical Leadership & Architecture</p><ul><li>Design and lead the architecture of modern, scalable full-stack applications.</li><li>Provide technical guidance, code reviews, and mentorship to G9/G10 engineers.</li><li>Lead integration of AI-powered features into existing and new applications.</li><li>Collaborate with product and business stakeholders to align engineering solutions with business objectives.</li></ul><p>Software Engineering – New Development</p><ul><li>Lead design, development, testing, and deployment of greenfield full-stack applications.</li><li>Drive modernization efforts: migrate and redesign legacy apps into Flask/Next.js.</li><li>Partner with the data engineering team to modernize ETL pipelines.</li></ul><p>Maintenance & Reliability</p><ul><li>Act as a technical escalation point for production issues.</li><li>Oversee and improve performance, reliability, and maintainability of core apps</li></ul>
<p>Our client is seeking a strategic <strong>Manager, Business Systems Analysts</strong> to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.</li><li>Define team goals and KPIs aligned with organizational priorities.</li><li>Provide continuous coaching, feedback, and professional development opportunities.</li><li>Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.</li></ul><p><strong>Strategic Planning & Execution</strong></p><ul><li>Oversee resource planning, project prioritization, and workload management to ensure timely delivery.</li><li>Establish and uphold best practices, tools, and documentation standards for business analysis.</li><li>Collaborate with business stakeholders to define actionable requirements that align with strategic goals.</li><li>Contribute to roadmap development and planning for business systems and technology initiatives.</li></ul><p><strong>Stakeholder Collaboration</strong></p><ul><li>Serve as a trusted partner to business, engineering, QA, and PMO teams.</li><li>Ensure BSAs maintain strong communication and collaboration with internal and external partners.</li><li>Act as a liaison between business and technical teams, translating business needs into scalable solutions.</li></ul><p><strong>Operational Excellence & Governance</strong></p><ul><li>Drive continuous improvement in processes, documentation, and stakeholder satisfaction.</li><li>Ensure all business requirements, workflows, and system documentation are accurate and up to date.</li><li>Enforce compliance with internal policies, methodologies, and best practices.</li><li>Recommend and influence process or policy changes to enhance efficiency and team effectiveness.</li></ul><p><strong>Team Enablement & Accountability</strong></p><ul><li>Equip BSAs to serve as subject matter experts in their respective domains.</li><li>Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.</li><li>Recognize and reward contributions while addressing performance challenges promptly.</li><li>Lead the hiring and onboarding of new team members.</li></ul><p><br></p>
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
<p>We are looking for a highly skilled Sr. Software Engineer to join our dynamic team in Hilliard, Ohio. In this role, you will leverage your technical expertise to develop innovative software solutions and lead engineering teams through complex projects. If you have a passion for problem-solving and staying ahead of emerging technologies, this is the perfect opportunity to make a meaningful impact in the tech industry.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement advanced software solutions across diverse projects, ensuring high-quality outcomes.</p><p>• Lead and mentor engineering teams, providing guidance and technical expertise throughout all stages of development.</p><p>• Build and maintain scalable applications, APIs, and database models to meet business needs.</p><p>• Collaborate with product managers, UX designers, and business stakeholders to gather and refine project requirements.</p><p>• Manage software deployments and provide post-release support to ensure smooth operation.</p><p>• Recommend and implement process improvements to enhance productivity and software quality.</p><p>• Conduct thorough code reviews and approve changes to ensure adherence to best practices.</p><p>• Evaluate team performance and foster growth through constructive feedback.</p><p>• Stay updated on emerging technologies and industry trends to drive innovation.</p><p>• Assess and select appropriate frameworks, technologies, platforms, and tools for project success.</p>
• Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs<br>• Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.<br>• Manage queues of L1, escalate occurring issues to global IT Teams. <br>• Resolve and install any software related requests / incidents.<br>• Resolve incidents and requests associated with EUS equipment.<br>• Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.<br>• Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)<br>• Inventory Management / Break-fix and liaising with Vendors<br>• Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues. <br>• Imaging laptops and distributions. <br>• Control all Assets and record allocation on daily basis. <br>• Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.<br>• Support ASM Badge management system<br>• Implement and support solutions to ensure systems and processes align with the Global IT strategy<br>• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments<br>• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output<br>• Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.<br>• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc<br>• Communicate technical information to L1 and Onsite EUS teams. <br><br>Job Requirements:<br><br>• At least 5~8 years’ experience in an Enterprise-Wide IT support organization<br>• User deskside and remote support<br>• Hands on Experience with PC’s and Laptops, Sound knowledge of imaging tools. <br>• Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.<br>• Configuring hardware and applications<br>• Good at handling vendors.<br>• Excellent English verbal and written skills<br>• Experienced in global matrix organization.<br>• Knowledge and experience in Cloud Technology is an advantage<br>• Configuring mobile computing
We are looking for a dedicated Systems Administrator to join our team in Pleasant Prairie, Wisconsin. In this Contract-to-Permanent position, you will oversee and maintain a multi-location network and telecommunications infrastructure, ensuring seamless connectivity, security, and optimal performance. This role offers an opportunity to collaborate with a dynamic team while supporting end-users and managing critical IT systems.<br><br>Responsibilities:<br>• Monitor, maintain, and optimize network performance to ensure uninterrupted access across multiple locations.<br>• Diagnose hardware issues and coordinate with vendors for timely repairs or replacements.<br>• Develop and implement solutions to enhance network security, efficiency, and cost-effectiveness.<br>• Provide Tier 3 technical support for IT and telephony networks, ensuring timely resolution of issues in compliance with service level agreements.<br>• Manage user access rights and network server backups to maintain data security and disaster recovery readiness.<br>• Install, configure, and upgrade computer hardware and software as required.<br>• Troubleshoot network-related issues and assist end-users with hardware and software challenges.<br>• Ensure compliance with software licensing requirements for all organizational applications.<br>• Document and adhere to established network management procedures, contributing to process improvements.<br>• Collaborate on the evaluation and integration of new technologies to enhance system operations.
<p>In this industry you will be working and managing different environments! If you like documentation, customer friendly, and troubleshooting; then this is the role for you! This role perfect for those who enjoy challenges and are keen to develop their skills further. We are looking for a well rounded Systems Administrator (VMWare, Backup and Recovery, Windows Server) with an understanding of networking (Firewalls, Routers, VLans, and wireless). If you are a natural problem solver with a strong sense of ownership, work independently, and likes to tinker around in different environments; then you may excel in this role! Come work as a permanent Systems Administrator in Cedar Rapids, Iowa.</p><p> </p><p><strong>Apply now for this exciting opportunity, call 319-362-8606, or email your resume direct and confidential to myself, Shawn M Troy. My contact information is on LinkedIn - Shawn M Troy, Technology Practice Director with Robert Half.</strong></p><p> </p><p>Responsibilities:</p><p>• Handle customer inquiries and provide appropriate solutions</p><p>• Ensure accurate and efficient processing of customer credit applications</p><p>• Maintain comprehensive and accurate customer credit records</p><p>• Monitor customer accounts and take necessary action</p><p>• Utilize your proficiency in cloud technologies for various tasks</p><p>• Work with Dell technologies and Microsoft Windows</p><p>• Use your knowledge of firewall technologies for network security</p><p>• Manage Active Directory and Azure Active Directory</p><p>• Utilize your expertise in backup technologies for data protection</p><p>• Apply your understanding of computer hardware for system maintenance</p><p>• Work with Microsoft 365 Enterprise for various administrative tasks</p><p>• Use your experience with VMware for virtualization tasks</p><p>• Troubleshoot network issues using your basic network troubleshooting skills.</p>
<p>We are seeking a <strong>Senior Data Engineer</strong> with deep expertise in <strong>Power BI, Microsoft Fabric, DAX, and SQL</strong> to join our growing analytics team. This role will focus on building and optimizing data models, pipelines, and reporting solutions to support enterprise-wide business intelligence and decision-making. You’ll collaborate closely with analysts, stakeholders, and IT teams to ensure data solutions are scalable, efficient, and insightful.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, build, and maintain scalable data pipelines and ETL processes within the Microsoft ecosystem.</li><li>Develop and optimize complex SQL queries, stored procedures, and views for efficient data extraction and transformation.</li><li>Build and enhance <strong>Power BI dashboards</strong> and reports with advanced DAX calculations to provide actionable insights.</li><li>Work with <strong>Microsoft Fabric</strong> to manage data integration, governance, and scalable analytics workloads.</li><li>Partner with business stakeholders to gather requirements and translate them into technical solutions.</li><li>Ensure data accuracy, security, and availability across multiple business units.</li><li>Monitor, troubleshoot, and optimize data infrastructure for performance and cost efficiency.</li><li>Mentor junior team members and contribute to best practices around data engineering and BI.</li></ul><p><br></p>
<p>We are seeking a highly skilled <strong>Network Security Engineer</strong> to join our IT security team. In this role, you’ll design, implement, and manage secure network solutions to protect our systems, applications, and data. You’ll play a key role in threat detection, incident response, and proactive defense against evolving cyber threats.</p><p><strong>Responsibilities</strong></p><ul><li>Design, configure, and maintain secure enterprise network environments (LAN/WAN, VPNs, firewalls, IDS/IPS).</li><li>Monitor and respond to network security events, including incident analysis and remediation.</li><li>Conduct vulnerability assessments and penetration tests to identify risks and recommend solutions.</li><li>Manage and configure security tools such as firewalls, SIEM, endpoint protection, and intrusion detection systems.</li><li>Collaborate with cross-functional teams to ensure security compliance across infrastructure, cloud, and applications.</li><li>Create and maintain documentation, including network diagrams, policies, and procedures.</li><li>Stay current with emerging threats, security trends, and industry best practices.</li></ul><p><br></p>
