We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced office setting. This is a Long-term Contract position for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with accuracy and care. The ideal candidate brings a service-minded approach, stays organized under changing priorities, and works effectively with internal teams to deliver a positive customer experience.<br><br>Responsibilities:<br>• Respond to customer inquiries by researching account and service concerns, then provide timely resolutions for issues such as missed pickups and related service disruptions.<br>• Enter service requests and customer orders with a high degree of accuracy, monitor progress, and ensure each item is completed from intake through final follow-up.<br>• Partner closely with billing, sales, and operations personnel to address customer needs and keep service delivery aligned across departments.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.<br>• Recognize repeated service challenges or workflow obstacles and raise them to the appropriate internal contacts for review and improvement.<br>• Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining consistent service quality.
The ideal candidate is highly organized, an excellent communicator, and comfortable working cross-functionally with both customers and internal Operations teams. This is an excellent opportunity for someone who wants to take ownership, improve processes, and grow into potential leadership over time. Key Responsibilities: Serve as a primary point of contact for customers, managing relationships through both email and phone communication. Gather and document detailed customer requirements, including specifications such as paper type, font, color/shade, and other order details. Facilitate customer orders from initial request through completion, ensuring accuracy and timely follow-up. Translate customer requirements into clear instructions for the Operations team to ensure orders are produced correctly. Coordinate closely with Operations to resolve questions, clarify specifications, and address any issues that arise during production. Maintain accurate customer and order information within the company's existing internal order-management system. Track orders and proactively communicate with customers regarding status, questions, changes, and completion. Build and maintain strong, long-term customer relationships through responsive and detail oriented service. Identify opportunities to improve customer service, order management, and internal workflows. Make recommendations for process improvements, particularly as the company transitions from paper-based processes to more streamlined systems. Participate in the future implementation of a new CRM system, helping evaluate processes, provide feedback, and champion adoption and change across the team. Collaborate with the broader Customer Service team to ensure consistency, efficiency, and a high level of customer satisfaction. Hours: M-F – 90 days on site … then 1 day work from home at times 2 depending on week Typical is 8-4pm or 9-5pm Benefits: M/D/V Flex Spending 401K PTO
We are looking for a Customer Service Representative to join a team in Kansas City, Missouri in a contract-to-permanent capacity. This role focuses on delivering responsive support to policyholders, resolving service concerns with professionalism, and guiding customers through policy-related requests. The ideal candidate brings strong communication skills, confidence working with financial retirement products, and the ability to navigate web-based service tools in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to policyholder inquiries and concerns by phone and provide clear, timely follow-up on next steps and resolutions.<br>• Review and complete policy-related transactions, including value calculations, premium refunds, loan balances, loan interest refunds, and benefit-related requests.<br>• Assist customers with updates and modifications to existing policies while ensuring accuracy and compliance with company guidelines.<br>• Investigate service issues thoroughly and take ownership of resolving problems to achieve a positive customer experience.<br>• Interpret policy details and explain coverage provisions, account activity, and available options in a way customers can understand.<br>• Use web-based customer service platforms to document interactions, manage requests, and maintain accurate service records.<br>• Support inbound and outbound customer communication as needed to address pending items and confirm request completion.<br>• Carry out additional service and administrative tasks that contribute to smooth daily operations.
We are looking for a Customer Service Representative to support customer accounts and help ensure a reliable, responsive service experience in Milwaukee, Wisconsin. This role serves as a key point of contact for order activity, shipment status, quotes, and account updates while coordinating closely with production, sales, and other internal teams. The ideal candidate brings strong experience in a manufacturing setting, exercises sound judgment in a fast-moving environment, and maintains accuracy across purchasing and customer records.<br><br>Responsibilities:<br>• Build productive customer relationships by responding to inquiries, clarifying product and service information, and resolving issues with professionalism.<br>• Process incoming purchase orders promptly, review order details for accuracy, and correct discrepancies before release.<br>• Track active jobs through production and follow up with internal teams to help keep delivery commitments on schedule.<br>• Manage inbound customer calls and direct requests to the appropriate department or contact when specialized support is needed.<br>• Support pricing and quotation updates by maintaining current information and communicating revisions to customers and internal stakeholders.<br>• Coordinate account and order changes with production to keep planning records, bills of materials, and related documentation accurate.<br>• Review customer forecasts and align order activity to help meet demand expectations and applicable business agreements.<br>• Provide daily status updates on priority orders, including shipment tracking, expected arrival timing, and production progress.<br>• Recommend practical process improvements that enhance service quality, accuracy, and overall account support.<br>• Perform additional assigned duties that contribute to departmental objectives and customer satisfaction.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Chilton, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a Customer Service Representative to join a respected non-profit organization in Florence, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support. In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you. </p><p><br></p><p><strong> Why Join Us? </strong></p><ul><li>Opportunity to transition into a permanent position </li><li>Meaningful work supporting a mission-driven organization </li><li>Collaborative and supportive team environment </li><li>$1,000+ Quarterly Performance Bonus available to all contractors and employees </li></ul><p><strong>Key Responsibilities </strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency. </li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources. </li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail. </li><li>Document customer interactions thoroughly to ensure complete and up-to-date records. </li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates. </li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals. </li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution. </li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others. </li><li>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</li></ul>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Menasha, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Fond du Lac, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Crandon, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>A well-established North County manufacturer is looking for a <strong>Customer Service Representative</strong> to serve as the day-to-day point of contact for customers placing orders, checking shipment status, and resolving account questions. This is a great role for someone who enjoys being busy, communicating with people throughout the day, and taking ownership of an issue from the initial call through resolution.</p><p><strong>What You’ll Handle:</strong></p><ul><li>Respond to customer inquiries by phone and email</li><li>Enter and process customer orders</li><li>Provide order status and shipment updates</li><li>Coordinate with warehouse and shipping teams</li><li>Resolve order discrepancies, shortages, and delivery issues</li><li>Prepare quotes and provide basic product information</li><li>Maintain accurate customer account information</li><li>Process returns, credits, and replacement orders</li><li>Follow up on open customer issues</li><li>Communicate product availability and expected delivery dates</li><li>Document customer interactions in the company system</li><li>Partner with sales, operations, and accounting teams</li><li>Identify recurring customer issues and escalate when appropriate</li></ul>
<p>A growing professional services company is seeking a <strong>Customer Service Representative</strong> to join its client support team. This position is less of a traditional call-center role and more focused on building relationships, managing client requests, coordinating internally, and making sure customers receive timely answers. You’ll be the person clients can count on when they need help — whether that means answering a question, coordinating with another department, researching an issue, or simply following up when you said you would.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customers</li><li>Respond to phone and email inquiries</li><li>Research customer questions and provide accurate answers</li><li>Track requests from beginning to resolution</li><li>Coordinate with internal departments to resolve issues</li><li>Schedule appointments, services, or follow-up calls as needed</li><li>Maintain detailed customer records</li><li>Update CRM information and account notes</li><li>Process service requests and account changes</li><li>Prepare correspondence and customer documentation</li><li>Monitor outstanding requests and proactively follow up</li><li>Escalate complex issues to the appropriate team member</li><li>Identify opportunities to improve the customer experience</li><li>Assist with general administrative projects</li></ul>
<p>We are seeking a professional and customer-focused <strong>Customer Service Representative (CSR)</strong> for a contract opportunity in Draper, Utah. This role is responsible for delivering exceptional customer support, resolving inquiries, processing requests, and ensuring a positive customer experience.</p><p><br></p><p>The Customer Service rep will be over:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, orders, and account status</li><li>Resolve customer concerns and complaints in a professional and timely manner</li><li>Process orders, returns, updates, and account changes</li><li>Document customer interactions within company systems</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure issue resolution and satisfaction</li></ul><p><br></p>
<p>A company in the medical and insurance industry is seeking a detail-oriented Customer Service Representative. This role involves answering insurance-related calls and providing accurate, professional support in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming calls and assist with insurance-related questions.</li><li>Gather and accurately document caller information.</li><li>Route inquiries to the appropriate department when needed.</li><li>Manage a high volume of calls while maintaining professional customer service.</li><li>Maintain confidentiality when handling personal and insurance information.</li></ul><p><br></p>
We are looking for a dependable Customer Service Representative to support daily customer interactions in Santa Barbara, California. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and handling a steady volume of phone-based communication. The role includes both customer support and administrative tasks, with training provided to help you succeed in the position.<br><br>Responsibilities:<br>• Respond to incoming customer calls professionally and provide timely assistance with questions, requests, and service needs.<br>• Place outbound calls as needed to follow up on customer inquiries, confirm information, or support ongoing service activities.<br>• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.<br>• Maintain up-to-date records by inputting and reviewing customer and order information in company databases.<br>• Resolve routine service issues by gathering details, identifying solutions, and escalating more complex concerns when appropriate.<br>• Support day-to-day customer service operations by balancing phone communication with data entry and order-related tasks.
We are looking for a Customer Service Representative to support an upcoming event through a Contract assignment. This role is ideal for someone who enjoys engaging with people, representing a brand effectively, and delivering a positive customer experience in a fast-paced setting. The selected candidate will help create a welcoming booth environment, respond to attendee questions, and capture customer interest with accuracy and care.<br><br>Responsibilities:<br>• Prepare the event booth before opening by organizing materials, arranging displays, and ensuring the space is ready for visitors.<br>• Represent the company at the trade event by welcoming attendees and creating a friendly, positive first impression.<br>• Share clear and accurate information about the company’s products, service locations, and general offerings.<br>• Respond to customer questions about item availability and help guide visitors to appropriate solutions.<br>• Gather attendee details, requests, and follow-up needs with careful attention to accuracy and completeness.<br>• Coordinate product sample requests with the appropriate teams and keep supporting records well organized.<br>• Support event operations throughout the assignment, including booth coverage during event hours and breakdown at the close of the event.<br>• Build positive connections with customers and prospective clients by providing attentive, high-quality service at every interaction.
<p>We are looking for a bilingual Korean Customer Service Representative to support members with benefit questions, plan information, and issue resolution in a fast-paced healthcare environment. This is a Contract position based in Westminster, California, and it is ideal for someone who can communicate clearly, navigate member concerns with empathy, and provide accurate guidance. The person in this role will help create a positive service experience by addressing inquiries, documenting interactions thoroughly, and partnering with internal teams when additional support is needed.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound member inquiries and evaluate each situation carefully to determine the most effective next step.</p><p>• Explain health plan benefits, coverage details, and available options to members, family members, providers, and caregivers in a clear and helpful manner.</p><p>• Investigate service concerns, identify root causes, communicate resolutions, and route complex matters to leadership or the appropriate department when necessary.</p><p>• Support outreach and calling initiatives designed to strengthen member engagement and encourage continued participation.</p><p>• Maintain accurate records of conversations, actions taken, and required follow-up within designated systems and documentation tools.</p><p>• Follow established workflows, reference materials, and service guidelines while contributing ideas that improve team efficiency and member satisfaction.</p><p>• Adhere to applicable federal, state, and organizational compliance standards related to healthcare plan operations.</p><p>• Participate actively in coaching sessions, staff meetings, and training programs to strengthen service quality and performance.</p><p>• Assist with additional tasks as assigned, including occasional travel or weekend coverage during peak periods.</p><p>• Manage high-volume phone interactions while listening attentively, entering information accurately, and providing attentive service throughout each call.</p>
<p>We are seeking a customer-focused <strong>Customer Service Representative</strong> to support a high-volume call center environment. The ideal candidate will have strong communication skills, the ability to handle a large volume of inbound and outbound calls, and a commitment to delivering excellent service while resolving customer inquiries efficiently.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls in a high-volume call center setting.</li><li>Respond to customer inquiries related to products, services, orders, accounts, or general support needs.</li><li>Resolve customer concerns professionally and escalate more complex issues as needed.</li><li>Accurately document customer interactions, updates, and resolutions in internal systems.</li><li>Maintain service quality standards, response times, and call handling expectations.</li><li>Collaborate with internal departments to support timely issue resolution.</li><li>Assist with additional customer support and administrative tasks as assigned.</li></ul><p><br></p>
We are looking for a Customer Service Representative to support a fast-paced team in California. This contract-to-permanent position is ideal for someone who enjoys helping customers, managing order information accurately, and handling a steady volume of phone-based interactions. The person in this role will serve as a key point of contact for inbound and outbound communication while delivering detail-focused, solution-focused service.<br><br>Responsibilities:<br>• Respond to incoming customer calls with a courteous approach, addressing questions, concerns, and service needs in a timely manner.<br>• Place outbound calls as needed to provide updates, gather information, and support follow-up communication with customers.<br>• Enter customer orders into internal systems with close attention to accuracy, completeness, and timing.<br>• Assist customers with product, service, or order-related inquiries by providing clear and helpful information.<br>• Maintain detailed records of conversations, requests, and order activity to support efficient service delivery.<br>• Coordinate with internal teams when issues require additional research, escalation, or resolution.<br>• Manage multiple customer interactions throughout the day while maintaining a courteous and service-oriented approach.
<p>We are looking for a Customer Service Representative to support transportation scheduling operations for a Contract position based in Tinley Park, Illinois. This role focuses on coordinating trip assignments, maintaining accurate scheduling records, and delivering dependable service to riders and provider partners. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage changing priorities in a fast-paced customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and assign transportation trips across multiple service providers to support daily operations.</p><p>• Create, adjust, and maintain paratransit schedules in Trapeze while aligning plans with established organizational guidelines.</p><p>• Manage recurring, advance, and same-day trip requests with a high level of accuracy and attention to timing.</p><p>• Work closely with dispatch and reservations teams to keep trip information current and service running smoothly.</p><p>• Balance rider needs, operating efficiency, and available resources when making scheduling decisions.</p><p>• Monitor schedules and trip activity to help meet defined service, productivity, and performance expectations.</p><p>• Provide customer service support through inbound and outbound communication related to trip coordination and updates.</p><p>• Complete additional tasks as needed to support transportation and scheduling functions.</p><p><br></p><p>The salary range for this position is $18 to $18.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</p>
We are looking for a Customer Service Representative to support a busy consumer products team in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys helping customers, managing orders accurately, and delivering detail-oriented service in a fast-paced call center setting. The person in this role will handle incoming inquiries, provide timely resolutions, and contribute to a positive customer experience across phone-based interactions.<br><br>Responsibilities:<br>• Respond to inbound customer calls with empathy and clear communication.<br>• Assist customers with product questions, service concerns, and general account-related inquiries.<br>• Enter customer orders accurately and update records to maintain complete and reliable information.<br>• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.<br>• Document each interaction thoroughly to ensure service history is current and easy to reference.<br>• Work efficiently within a call center environment while maintaining service quality and response accuracy.<br>• Address customer concerns promptly and escalate more complex issues to the appropriate team when necessary.
We are looking for a Customer Service Representative to support a consumer products organization in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving inquiries efficiently, and providing a positive experience through every interaction. The role focuses on handling high-volume communication, processing customer requests accurately, and maintaining a detail-oriented service standard in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming customer calls with empathy and a solutions-focused approach.<br>• Assist customers with questions related to products, orders, account details, and general service needs.<br>• Enter and update order information accurately while ensuring all records remain complete and current.<br>• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates.<br>• Document interactions thoroughly to maintain clear communication and support service continuity.<br>• Resolve routine concerns promptly and escalate more complex issues to the appropriate team when necessary.<br>• Manage a steady volume of call center activity while meeting quality and response expectations.<br>• Support operational changes or updated service processes as assigned, including adjustments to internal workflows or systems.
We are looking for a Customer Service Representative to support a manufacturing-related operation in Lombard, Illinois. This Contract position is ideal for someone who communicates clearly, handles customer concerns effectively, and enjoys resolving issues in a fast-paced environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive service experience across phone and email channels.<br><br>Responsibilities:<br>• Respond to inbound calls promptly and courteously while maintaining a detail-oriented and service-focused approach.<br>• Investigate customer questions related to photo enforcement programs and provide accurate, clear information to resolve concerns.<br>• Record detailed summaries of customer interactions and outcomes in the designated tracking system each day.<br>• Escalate complex or sensitive matters to the Team Lead quickly to support timely resolution.<br>• Guide customers through payment transactions, including assistance with credit card processing for violation-related payments.<br>• Monitor email and internal communication channels daily to stay informed and respond to service-related updates.<br>• Perform administrative support tasks such as data entry, order-related updates, and other assigned customer service duties.<br>• Support appointment scheduling or outbound follow-up communication when needed to address customer needs.
We are looking for a Customer Service Representative to join a manufacturing organization in Lombard, Illinois on a Contract basis. This role is suited for someone who communicates clearly, stays composed while handling a steady flow of customer interactions, and takes pride in delivering accurate support. The position focuses on assisting callers with program-related questions, processing payment support requests, and documenting each interaction thoroughly.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and courteously while maintaining a detail-oriented and service-focused approach.<br>• Investigate and resolve questions related to photo enforcement programs by gathering details and providing clear, accurate information.<br>• Record complete and precise notes from each customer interaction in the appropriate system on a daily basis.<br>• Elevate complex or sensitive concerns to the Team Lead quickly to support timely resolution.<br>• Guide customers through credit card payment processes for violation-related transactions and confirm information carefully.<br>• Review email and company communication channels each day to stay current on updates, procedures, and service expectations.<br>• Perform additional support tasks as needed to help maintain efficient customer service operations.
<p><strong>Job Summary</strong></p><p> We are seeking a professional, dependable, and customer-focused <strong>Customer Service Representative</strong> to join our call center team in <strong>Wilmington, Delaware</strong>. This is a fully onsite role requiring attendance <strong>5 days per week</strong>. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries regarding products, services, account information, billing, or general support needs.</li><li>Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.</li><li>Document customer interactions, concerns, and resolutions in the appropriate systems.</li><li>Escalate complex issues to supervisors or other departments as needed.</li><li>Follow call center procedures, scripts, and quality standards.</li><li>Meet performance goals related to call volume, response time, accuracy, and customer service.</li><li>Assist with follow-up calls, emails, or other communications as required.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Collaborate with team members and leadership to support overall service goals.</li></ul><p><strong> </strong></p>
<p><strong>Position Overview</strong></p><p>Our client, a well-established insurance company, is seeking a Customer Service Representative to support its team and provide exceptional service to policyholders and clients. This individual will serve as a primary point of contact for customer inquiries, assist with policy-related questions, and help ensure a positive customer experience through accurate, timely, and professional communication.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone and email regarding insurance policies, coverage, billing, and account information.</li><li>Provide accurate information and guidance while maintaining a high level of customer service.</li><li>Assist with policy updates, customer account changes, documentation, and general administrative tasks.</li><li>Research and resolve customer concerns, escalating complex issues to the appropriate team as needed.</li><li>Maintain accurate customer records and document interactions within internal systems.</li><li>Follow company procedures and applicable insurance guidelines while handling confidential customer information.</li><li>Collaborate with internal departments to ensure timely resolution of customer requests.</li></ul><p><br></p>