332 Results for Client Services Coordinator Jobs

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Patient Care Coordinator

Danvers, MA
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Patient Care Coordinator to support a busy endocrine practice in Massachusetts. This contract opportunity with permanent potential is ideal for someone who excels at coordinating patient access, maintaining accurate records, and creating a welcoming experience for patients and families. The person in this role will help keep provider schedules organized, prepare visits thoroughly, and serve as a dependable point of contact for administrative and clinical coordination. Responsibilities: • Welcome patients and visitors professionally, answer routine questions, and provide attentive service throughout the scheduling and check-in process. • Coordinate office visits, follow-up appointments, hospital-based services, and outpatient procedures while ensuring timely action on patient needs. • Arrange endocrine-related testing and treatments, including specialized procedures, and place patients appropriately to support efficient provider workflows. • Review provider schedules at the close of each day to confirm follow-up visits have been arranged and address any outstanding scheduling needs. • Gather required records, prepare charts in advance of appointments, and ensure the provider has the necessary clinical information before each visit, evaluation, or procedure. • Process provider-ordered referrals, schedule future testing, and communicate appointment details clearly to patients and internal team members. • Verify patient demographic and insurance information, support pre-certification activities, and maintain confidentiality in accordance with practice policies. • Assist with administrative office tasks such as faxing, copying, filing, mailings, and coordination with external vendors or service partners. • Support patients with required forms, help coordinate medication-related authorization workflows, and alert clinical staff in advance of scheduled injection visits. • Communicate scheduling concerns or operational issues promptly to the provider or team lead and provide cross-training support to other staff when needed.
2026-10-06T00:00:00Z

Service Operations Coordinator

Marlborough, MA
onsite
Permanent / Full Time
60500 - 70000 USD / Yearly
We are looking for a Service Operations Coordinator to join our team in the Marlborough, MA area. In this role, you will help keep service activities running smoothly by managing quotes, orders, billing-related tasks, and customer payment processing. This position works closely with service teams and customers to support parts coordination, maintain accurate records, and deliver responsive service throughout the order and payment cycle. Responsibilities:• Prepare and manage service-related quotations, customer orders, and billing documentation with accuracy and timeliness.• Enter and apply customer payments in company systems to support order release and service fulfillment.• Respond to customer questions regarding pricing, invoices, parts availability, and expected delivery timelines.• Coordinate the movement of service parts and assist internal teams with updates needed to complete service requests.• Track field part usage and maintain organized records to support operational visibility and planning.• Share service updates with customers when needed, including warranty-related information and completed documentation.• Follow established quality and compliance procedures aligned with applicable internal standards and regulated requirements.• Contribute to workflow improvements that increase efficiency across service operations and related administrative processes.• Keep required training current and provide general support to the broader service organization as business needs evolve.
2026-09-24T00:00:00Z

Care Coordinator

Syracuse, NY
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Care Coordinator to join a healthcare organization in Syracuse, New York in a contract-to-permanent capacity. This position supports clinical operations by overseeing referral and authorization activities, coordinating services, and helping ensure members receive timely assistance. The role also serves as a key administrative resource for the care team, balancing accurate documentation, communication, and day-to-day operational support. Responsibilities: • Maintain and update authorization records in internal systems with a high level of accuracy, and monitor upcoming expirations to support uninterrupted services. • Partner with case management and clinical staff to arrange member services, coordinate scheduling needs, and help keep care plans moving forward. • Communicate routinely with members and external service providers to confirm authorized support and address administrative follow-up needs. • Participate in team meetings to share observations, support workflow improvements, and contribute to ongoing quality initiatives. • Prepare, track, and distribute operational reports as assigned to support departmental oversight and decision-making. • Provide general administrative assistance such as document management, correspondence support, message handling, and other office-related tasks. • Protect sensitive member and organizational information by handling records and communications with professionalism and discretion. • Take on additional duties as needed to support the clinical supervisor and broader care coordination team.
2026-10-05T00:00:00Z

Client Service Manager

Morgan City, LA
onsite
Permanent / Full Time
60000 - 100000 USD / Yearly
We are looking for a Client Service Manager to support client relationships and help drive service excellence for a growing insurance organization in Morgan City, Louisiana. This position is ideal for someone who is detail oriented and can balance responsive customer support with strong commercial account knowledge and sound administrative follow-through. The role offers an opportunity to contribute independently while partnering closely with the broader team to maintain high service standards and support business growth. Responsibilities:• Manage day-to-day service needs for commercial clients, ensuring requests are addressed accurately and in a timely manner.• Build and maintain strong client relationships by delivering attentive support and clear communication throughout the account lifecycle.• Coordinate policy-related activities such as documentation, renewals, coverage updates, and general account servicing tasks.• Assist with billing matters, commission-related questions, and other account inquiries by working across service and accounting processes.• Use multiple software platforms to maintain organized client records, track activity, and support efficient account management.• Collaborate with internal team members to help resolve service issues and contribute to overall client satisfaction.• Work independently on assigned priorities while following guidance and aligning with team objectives.• Identify service needs proactively and take initiative to help improve responsiveness and account support.• Support operational changes or platform-related updates as needed to maintain continuity in client service.• Contribute to the success of the office by providing dependable service and helping strengthen long-term client relationships.
2026-09-14T00:00:00Z

Patient Insurance Coordinator

Sinking Spring, PA
onsite
Temporary / Contract
18 - 22 USD / Hourly
A growing healthcare organization is seeking a detail-oriented Insurance Verification Specialist to join its team. This position plays a critical role in ensuring accurate patient insurance information, verifying benefits and coverage, and supporting the revenue cycle process. The ideal candidate is customer-focused, highly organized, and comfortable working with insurance carriers, patients, and internal staff. Key Responsibilities<ul><li>Verify patient insurance eligibility, benefits, and coverage prior to services being rendered.</li><li>Contact insurance carriers to obtain authorization and pre-certification information as needed.</li><li>Review insurance plans and communicate coverage details, deductibles, copays, and out-of-pocket responsibilities.</li><li>Update and maintain accurate patient and insurance information within company systems.</li><li>Investigate and resolve insurance-related discrepancies or eligibility issues.</li><li>Collaborate with clinical, billing, and scheduling teams to ensure timely processing of patient appointments.</li><li>Maintain compliance with HIPAA and all applicable healthcare regulations.</li><li>Provide exceptional customer service when communicating with patients and insurance representatives.</li></ul>
2026-09-25T00:00:00Z

Financial Services Coordinator

Cedar Rapids, IA
onsite
Temporary / Contract
15 - 16 USD / Hourly
Looking for a role where your attention to detail truly matters? Join a collaborative team supporting the registration and onboarding of financial professionals across the country. This is a great opportunity for someone who enjoys organization, problem-solving, and keeping important processes moving behind the scenes. What You'll Be Doing<ul><li>Review and process registration and onboarding documentation</li><li>Maintain accurate records across internal systems and databases</li><li>Update spreadsheets, reports, and tracking logs</li><li>Coordinate information updates with internal teams and field personnel</li><li>Handle phone and email inquiries related to registration requests</li><li>Monitor deadlines and ensure timely completion of tasks</li><li>Research and resolve documentation discrepancies</li><li>Support a high-volume workflow while maintaining exceptional accuracy</li><li>What We're Looking For</li></ul>
2026-10-06T00:00:00Z

Client Care Specialist

Austin, TX
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Client Care Specialist to support law firm clients from our Austin, Texas office in a Long-term Contract position. This role serves as a trusted point of contact for client accounts, providing timely updates, clarifying complex case-related processes, and helping maintain a high standard of service. The ideal candidate brings sound judgment, professionalism, and the ability to manage fast-moving priorities while working closely with internal teams and legal clients. Responsibilities: • Serve as the primary internal contact for assigned law firm accounts, representing client interests and bringing concerns to leadership when needed. • Build a strong understanding of healthcare lien resolution procedures and explain case progress and process details to clients in a clear, concise manner. • Manage a large volume of client status requests, delivering accurate information and thoughtful responses within expected timeframes. • Organize and support client status meetings by scheduling sessions, preparing discussion topics, and tracking follow-up items. • Partner with sales and other internal teams to deliver attentive, high-quality service tailored to each client's needs. • Identify potential service issues early, communicate proactively with clients, and escalate urgent matters to senior leadership when appropriate. • Contribute to team performance by seeking feedback, applying coaching, and strengthening day-to-day effectiveness. • Share practical recommendations with management to improve workflows, service quality, and operational consistency. • Assist with webinar coordination and other meeting preparation activities in support of senior client relationship team members.
2026-10-05T00:00:00Z

Inpatient Care Coordinator

Long Beach, CA
onsite
Temporary to Hire
23 - 27 USD / Hourly
A healthcare company is looking for a detail-oriented Inpatient Care Coordinator to support care management efforts in Long Beach, California. This InPatient Care Coordinator role is ideal for someone who enjoys coordinating patient support activities, communicating with providers and patients by phone, and keeping clinical information accurate and up to date. The inpatient care coordinator role will help the team track patient needs after hospitalization, organize care-related information, and contribute to timely follow-up across a busy healthcare environment. Key Responsibilities:• Place outbound calls to patients and healthcare providers to coordinate follow-up care and gather needed information.• Enter and update case information accurately while managing a steady daily volume of patient records and care activity.• Review hospital discharge reports to identify patients who may need additional attention and escalate concerns to the appropriate care team members.• Assist with health risk screening activities under the direction of nursing staff and document findings clearly.• Maintain complete and organized patient records to support continuity of care and internal care management workflows.• Provide coverage for fellow coordinators when needed to help the department maintain consistent service levels.• Support appointment and scheduling-related coordination tasks that help patients move through post-discharge care plans efficiently. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-09-28T00:00:00Z

Provider Data Coordinator

Long Beach, CA
onsite
Temporary to Hire
21 - 25 USD / Hourly
A Healthcare Company is looking for a Provider Data Coordinator to support a healthcare organization in Long Beach, California. This Provider Data Coordinator opportunity is well suited for someone who enjoys working with information, ensuring records remain accurate, and collaborating across teams to keep provider data current and compliant. Key Responsibilities:• Enter, update, and maintain provider information in organizational databases with a high level of accuracy and consistency.• Review records regularly to identify missing details, inconsistencies, or compliance concerns, and take appropriate corrective action.• Reach out to providers to confirm demographic, credentialing, or other required information when updates are needed.• Work closely with departments such as network operations, claims, and customer support to investigate and resolve data-related issues.• Monitor data quality through recurring checks and audits to help ensure information remains reliable and complete.• Organize and prioritize multiple assignments effectively while meeting deadlines in a busy onsite work environment. Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.
2026-10-06T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-09-17T00:00:00Z

Tenant Service Coordinator

Fort Lauderdale, FL
onsite
Permanent / Full Time
70000 - 78000 USD / Yearly
We are looking for an attentive Tenant Service Coordinator with relevant experience to support daily operations at a Class A commercial property in Fort Lauderdale, Florida. This on-site role is ideal for someone who enjoys balancing tenant support, administrative coordination, and building operations in a fast-paced real estate environment. The person in this position will help create a responsive experience for tenants while keeping property records, vendor activity, and operational tasks organized and accurate. Responsibilities: • Serve as a primary point of contact for tenants by responding to questions, resolving service-related issues, and coordinating timely follow-up on requests. • Oversee the flow of maintenance requests and work orders, ensuring issues are documented properly and routed to the appropriate building personnel or vendors. • Organize move-in and move-out activities, including scheduling, communication, and required documentation to support smooth tenant transitions. • Coordinate with contractors and service providers for routine work, inspections, certificate of insurance tracking, and general building support needs. • Assist with day-to-day property administration by maintaining lease files, updating rent roll information, and preparing operational and financial reports. • Support billing and collection activities by processing invoices, tracking payment-related items, and assisting with account reconciliations. • Help monitor property budgets and administrative records to ensure information is current, complete, and ready for management review. • Contribute to building readiness and safety efforts by helping communicate emergency procedures and supporting operational coordination across the property.
2026-09-23T00:00:00Z

Director of Client Services

Cincinnati, OH
onsite
Permanent / Full Time
130000 - 150000 USD / Yearly
Director of National Accounts Location: Cincinnati, Ohio (Hybrid: 3 Days In Office / 2 Days RemoteBase Salary plus Bonus/Profit Sharing Job Summary:The Director of National Accounts serves as the strategic sales lead for the Company's national accounts, partnering with Sales, Marketing, Dealers, and Executive Leadership to expand our presence with builders, developers, architects, contractors, and property management organizations. Key Responsibilities:<ul><li>Develop and execute national account strategies that drive revenue growth, market expansion, and long-term strategic partnerships. </li><li>Identify, prioritize, and develop new national account opportunities within the Single Family and Multifamily residential markets. </li><li>Build executive-level relationships with national and regional builders, owner developers, architects, general contractors, remodelers, property management companies, and other key industry partners. </li><li>Lead the national account sales process from prospecting and relationship development through contract negotiation, specification, implementation, and ongoing account management. </li><li>Create strategic partnership programs that strengthen the Company's brand presence and customer experience. </li><li>Collaborate with national customers to understand their business objectives and develop joint growth initiatives that create mutual success. </li><li>Partner with Sales Managers, Territory Managers, and Sales Representatives to transition national opportunities into regional sales execution. </li><li>Support forecasting, strategic account planning, and territory development in partnership with Sales Leadership. </li><li>Participate in executive customer meetings, joint sales calls, product presentations, and strategic account planning sessions. </li><li>Strengthen dealer partnerships while expanding dealer opportunities with builders, developers, architects, and contractors. </li><li>Collaborate with Marketing to develop sales presentations, educational content, customer resources, and promotional programs that support national account growth. </li><li>Increase product specifications through relationships with builders, architects, designers, and developers. </li><li>Deliver Lunch & Learn presentations, educational seminars, executive briefings, and product demonstrations that promote the Company's solutions. </li><li>Represent the Company at industry trade shows, conferences, networking events, and key association meetings. </li><li>Actively participate in organizations such as NAHB, NMHC, NAA, AIA, ASID Industry Partners, and other industry associations. </li><li>Maintain accurate CRM data, opportunity tracking, customer contacts, and sales pipeline reporting. </li><li>Partner with Sales, Marketing, and Executive Leadership to align strategic initiatives and business objectives. </li><li>Provide market intelligence, customer insights, and competitive analysis to support product development and business planning. </li><li>Promote a culture of collaboration, accountability, customer focus, and continuous improvement throughout the organization</li></ul>
2026-09-28T00:00:00Z

Benefits Coordinator

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are looking for a Benefits Administrator who will manage the day-to-day administration of employee benefits programs, ensure compliance with applicable policies and regulations, and serve as a key point of contact for employees with benefits and leave-related questions for a San Diego non-profit. This role requires strong organizational skills, confidentiality, and a commitment to supporting employees in a compassionate and professional manner. Key Responsibilities<ul><li>Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and wellness offerings.</li><li>Support employee enrollments, changes, and terminations in benefits systems.</li><li>Serve as the primary contact for employee questions regarding benefits eligibility, coverage, and claims issues.</li><li>Coordinate leave of absence support, including FMLA, ADA, parental leave, medical leave, personal leave, and other applicable leave programs.</li><li>Track leave requests, required documentation, approvals, return-to-work dates, and benefit continuation while employees are on leave.</li><li>Partner with Human Resources, payroll, and external vendors to ensure accurate deductions, billing, and leave administration.</li><li>Maintain benefits records and prepare reports related to enrollments, audits, and compliance.</li><li>Assist with open enrollment planning, employee communications, and benefits education.</li><li>Ensure compliance with applicable federal, state, and local regulations related to benefits and leave administration.</li><li>Support ongoing process improvements and special projects within the HR function.</li></ul>
2026-09-25T00:00:00Z

Benefits Coordinator

Bloomington, MN
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a detail-oriented and organized Benefits Coordinator to support the administration of employee benefits programs and provide exceptional service to employees regarding their benefit offerings. This role will assist with enrollments, benefits-related inquiries, record maintenance, and coordination with vendors to ensure a smooth and positive employee experience.This position is ideal for an administrative professional who enjoys working with people, managing details, and supporting HR and benefits functions in a fast-paced environment. Key Responsibilities<ul><li>Assist with the administration of employee benefit programs, including medical, dental, vision, life insurance, and retirement plans.</li><li>Process benefit enrollments, changes, and terminations accurately and in a timely manner.</li><li>Respond to employee questions regarding eligibility, coverage, claims, and benefit options.</li><li>Support open enrollment activities, employee communications, and benefits education initiatives.</li><li>Maintain accurate employee benefit records and documentation.</li><li>Coordinate with benefit carriers, vendors, and internal departments to resolve benefit-related issues.</li><li>Review benefits data for accuracy and assist with audits and reporting.</li><li>Ensure confidentiality of employee information and compliance with company policies.</li><li>Provide administrative support for HR projects and initiatives as needed.</li></ul>
2026-09-28T00:00:00Z

Insurance Account Coordinator

Austintown, OH
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an Insurance Account Coordinator to join a growing insurance team in Ohio. This part-time contract-to-permanent opportunity is ideal for someone who enjoys balancing administrative, billing, and client support work in a structured office setting. The person in this role will help keep policy records accurate, support payment and invoicing activities, and deliver responsive service to clients and carrier partners. Training is available for someone eager to build long-term experience within the insurance industry. Responsibilities: • Review policy data received from insurance carriers and confirm that coverage details, endorsements, and renewals are recorded correctly. • Investigate mismatches between carrier documents and internal agency records, then take steps to correct and document any issues. • Maintain organized and accurate client, billing, and policy information within the agency management system and related office tools. • Handle policy updates requested by customers, ensuring changes are processed promptly and reflected in account records. • Support accounts payable and accounts receivable tasks, including entering transactions, tracking balances, and keeping documentation current. • Process premium payments, invoices, and other billing activity with a high level of accuracy and attention to deadlines. • Communicate with clients regarding billing questions, policy information, and account concerns while providing courteous and timely follow-up. • Collect information needed for insurance quotes and assist with preparing applications and supporting materials for the team. • Provide day-to-day administrative support to account managers and producers to help maintain smooth office operations.
2026-10-06T00:00:00Z

Service Coordinator - Dispatch

Beloit, WI
onsite
Temporary / Contract
16 - 19 USD / Hourly
We are looking for a detail-oriented Service Coordinator - Dispatch to join an on-site team in Beloit, Wisconsin, within the application service provider industry. This Long-term Contract position is ideal for someone who enjoys coordinating service requests, communicating with customers, and keeping workflows organized in a fast-paced office setting. The person in this role will help ensure incoming tickets are complete, properly directed, and clearly documented so technical teams can respond efficiently. Responsibilities: • Gather essential details from customers by asking thoughtful follow-up questions so service requests are ready for technical review. • Assign and prioritize incoming tickets based on established procedures, and raise time-sensitive or unclear issues to the appropriate contacts. • Communicate professionally in writing with customers, vendors, and internal staff to keep requests moving forward. • Maintain accurate records by documenting request details, updates, classifications, and next steps within the ticketing process. • Handle multiple service needs at once while supporting timely responses and consistent customer service. • Safeguard company and client information by following confidentiality expectations in all communications and documentation. • Collaborate with team members to support efficient dispatch operations and dependable service coordination. • Complete additional administrative or service-related tasks as needed to support daily operations.
2026-10-06T00:00:00Z

Client Experience Associate

Perrysburg, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for an experienced and dependable Receptionist to support daily front desk operations for a financial services organization in Perrysburg, Ohio. This Contract position is ideal for someone who creates a welcoming first impression, manages incoming communication efficiently, and keeps administrative tasks organized in a detail-oriented office setting. The person in this role will help ensure visitors, clients, and internal team members receive timely and courteous assistance throughout the workday.
2026-09-24T00:00:00Z

Legal Billing Coordinator

Pittsburgh, PA
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a Legal Billing Coordinator to join a law firm in Pittsburgh, Pennsylvania and play a key role in the day-to-day billing cycle. This position is ideal for someone with prior legal billing experience who can work closely with attorneys, internal staff, and clients to ensure accurate invoicing and timely follow-up. The role also contributes to retainer administration, new matter intake support, and other billing-related coordination as needed. Responsibilities: • Partner with attorneys, support staff, and clients to address invoice questions, payment concerns, and related billing matters. • Create, revise, and finalize pre-bills and client invoices with a strong focus on accuracy and compliance with firm guidelines. • Distribute invoices through electronic billing systems and traditional mail channels, ensuring submissions are completed on time. • Manage billing activity within e-billing platforms such as TyMetrix 360, LegalX, Bottomline, Mitratech, and CounselLink. • Apply retainer balances to client accounts and prepare related correspondence to document account activity. • Assist with conflict review procedures and support the setup of new client matters and files. • Maintain organized billing records and provide general administrative support tied to accounting and billing operations. • Contribute to additional special projects and departmental tasks to support the firm’s overall financial processes.
2026-09-11T00:00:00Z

Pharmacy Care Coordinator

San Antonio, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
**Certified Pharmacy Technicians Needed!** We are looking for a Pharmacy Care Coordinators to join our fast-paced healthcare team in San Antonio, Texas. This Long-term contract focuses on assisting members and providers with prescription support, and care coordination activities. The role is well suited for someone with pharmacy or medical experience who can manage multiple tasks efficiently while maintaining accuracy and a detail-oriented approach. You will play an important part in delivering responsive service and supporting daily pharmacy operations. Responsibilities:• Handle a large volume of incoming and outgoing calls related to prescription refills, medication adherence, provider communication, and member outreach.• Assist members, providers, and clinical teams by sharing accurate information and resolving questions in a timely and detail-oriented manner.• Review prescription claim details and related documentation to support follow-up actions and issue resolution.• Investigate and respond to complex inquiries received by phone and other communication channels, escalating concerns when appropriate.• Interpret prescriber notes and pharmacy-related information to ensure requests are processed correctly.• Support Medicare medication-related questions and help coordinate next steps for members and provider offices.• Navigate multiple computer systems at once while documenting interactions and maintaining organized records.• Contribute to administrative tasks and participate in quality-focused efforts that improve service delivery.• Follow attendance, scheduling, compliance, and operational guidelines while working assigned shifts, including rotating Saturdays.
2026-10-05T00:00:00Z

Customer Service Manager

Coppell, TX
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a Customer Service Manager to lead guest support operations for a growing brand in the restaurants and catering industry. This contract position with potential for a permanent role is based in Coppell, Texas, and focuses on strengthening guest satisfaction, improving service recovery outcomes, and turning feedback into meaningful operational improvements. The ideal candidate will bring strong communication, vendor management, and analytical skills to help elevate the overall guest experience across the organization. Responsibilities: • Direct the company’s guest feedback and service recovery efforts, setting priorities that support satisfaction, loyalty, and business goals. • Oversee the external guest support provider by monitoring performance, reinforcing quality expectations, and ensuring timely resolution of guest concerns. • Act as the main point of contact between internal teams and the guest service partner, guiding escalations, sharing feedback, and driving ongoing service enhancements. • Manage the full lifecycle of guest communications, including complaints, questions, compliments, and recovery actions, with thoughtful and brand-aligned responses. • Review guest feedback data to uncover patterns, highlight recurring issues, and partner with operations and field leadership on corrective actions. • Maintain the guest feedback system with accurate records, reliable reporting, and consistent data quality standards. • Create and refine response guidelines, communication templates, and messaging approaches that support consistency and protect brand reputation. • Present feedback insights and practical recommendations to leadership to improve service delivery and the overall guest experience. • Foster a culture centered on the guest by encouraging accountability, responsiveness, and continuous improvement across teams.
2026-10-06T00:00:00Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-09-18T00:00:00Z

Customer Service Manager

Coos Bay, OR
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a Customer Service Manager to lead daily support operations for a member services team in Oregon. This Contract position is ideal for someone who can provide hands-on direction, strengthen team performance, and maintain responsive service in a fast-paced healthcare-focused environment. The manager will work on site, assist with onboarding and training, and help ensure provider inquiries and operational tasks are handled efficiently during a short-term assignment. Responsibilities: • Oversee the day-to-day workflow of a customer service team, including four on-site team members and one remote employee. • Provide direct guidance, coaching, and floor support to help staff manage provider inquiries accurately and professionally. • Lead onboarding and training activities for new hires, helping them become productive quickly and confidently. • Step in to support service volumes as needed, especially when incoming requests require additional coordination or escalation management. • Prepare and distribute operational reports to track activity, team output, and service needs. • Coordinate mailing and administrative projects that support departmental communication and member service functions. • Promote consistent call center practices and service standards within a healthcare or payer-related environment. • Collaborate with department leadership to maintain continuity of service during the contract coverage period.
2026-10-05T00:00:00Z

Facilities Coordinator

Bloomington, MN
onsite
Temporary / Contract
25 - 27 USD / Hourly
Position OverviewWe are seeking a highly organized and detail-oriented Facilities Coordinator to support the daily operations of a busy office or facility. This position is responsible for coordinating facility services, managing vendor relationships, maintaining workplace standards, and ensuring a safe, efficient, and professional environment for employees and visitors. The ideal candidate is proactive, customer-focused, and able to manage multiple priorities in a fast-paced environment. Key Responsibilities<ul><li>Coordinate day-to-day facility operations and administrative activities.</li><li>Serve as the primary point of contact for maintenance requests, building issues, and workplace-related concerns.</li><li>Schedule and coordinate repairs, preventative maintenance, and vendor services.</li><li>Monitor facility work orders and ensure timely resolution of issues.</li><li>Support office moves, furniture installations, workstation setups, and space planning initiatives.</li><li>Manage relationships with vendors, contractors, and building management teams.</li><li>Maintain facility records, service agreements, and documentation.</li><li>Order and manage office, facility, and breakroom supplies while monitoring inventory levels.</li><li>Assist with workplace safety initiatives, emergency preparedness procedures, and compliance requirements.</li><li>Coordinate employee and visitor access, badges, parking, and building-related services.</li><li>Support special projects, office events, and workplace improvement initiatives.</li><li>Prepare reports and track facility-related expenses and budgets as assigned.</li></ul>
2026-09-22T00:00:00Z

Facilities Coordinator

Austin, TX
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Facilities Coordinator to support daily site operations and administrative activities in Austin, Texas. This Long-term Contract position combines facilities coordination, vendor management, event support, and front-of-house assistance to help maintain an organized, efficient, and service-focused workplace. The role works closely with employees, clients, service providers, and internal teams to keep operations running smoothly while ensuring accurate documentation, timely communication, and strong compliance with site procedures. Responsibilities:• Coordinate vendor visits, service appointments, and site walkthroughs to support ongoing facility operations and project activity.• Maintain organized records for work requests, service activity, operational updates, and vendor communications.• Prepare routine reports and summaries related to site performance, service delivery, and operational metrics.• Respond to day-to-day questions from staff, clients, and external partners while escalating issues when needed.• Support site procedures, safety practices, and compliance efforts to help maintain a secure and well-managed environment.• Arrange meetings, compile materials, and document notes, action items, and follow-up details for operational and event-related activities.• Assist with front desk coverage, visitor reception, and backup support for mailroom functions as business needs require.• Help coordinate event-related room setups, relocations, reconfigurations, and reset activities in partnership with stakeholders and vendors.• Update and organize project files, schedules, and documentation across shared platforms and operational records.• Partner with clients, facility leadership, and service teams to track requests, monitor progress, and support project closeout activities such as reporting and lessons learned.
2026-10-06T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-10-02T00:00:00Z

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