We are looking for a personable and dependable Retail/Customer Service Associate to support daily store operations in Memphis, Tennessee. This contract position with potential for a permanent opportunity is ideal for someone who enjoys helping customers, keeping a retail space organized, and staying productive in a busy setting. The role combines customer interaction with hands-on retail support in an open sales floor environment where professionalism and attention to detail are essential.<br><br>Responsibilities:<br>• Welcome customers warmly and provide attentive service throughout their time on the sales floor.<br>• Support day-to-day retail operations by monitoring the store area and helping maintain a smooth shopping experience.<br>• Keep merchandise displays neat, stocked, and visually appealing to promote an inviting environment.<br>• Respond to customer questions clearly and professionally while assisting with product location and general needs.<br>• Maintain an orderly workspace by straightening shelves, organizing products, and addressing floor presentation throughout the day.<br>• Work effectively in a high-traffic setting while remaining focused, courteous, and responsive to guests.<br>• Assist with general store tasks that contribute to efficient retail operations and strong customer satisfaction.
<p>Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.</p><p>• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.</p><p>• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.</p><p>• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.</p><p>• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.</p><p>• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.</p><p>• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.</p><p>• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.</p><p>• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.</p><p>• Perform additional tasks and projects as assigned to support the department's objectives.</p><p><br></p><p>Hybrid schedule (Mon–Thurs onsite, Fridays remote)</p><p>Compensation: $70k–$85k + 10% bonus (based on company performance) </p><p>Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.</p><p><br></p>
We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in Carmichael, California. In this role, you will provide essential support to patients and medical staff by ensuring smooth communication and high-quality service delivery. This is a permanent position offering valuable experience in a fast-paced outpatient setting.<br><br>Responsibilities:<br>• Respond promptly to patient inquiries, providing accurate information and exceptional service.<br>• Assist with scheduling appointments and managing patient calendars efficiently.<br>• Verify medical insurance details and update patient records accordingly.<br>• Handle inbound calls related to billing, scheduling, and general patient concerns.<br>• Maintain and organize medical charts, ensuring data accuracy and confidentiality.<br>• Perform reminder calls for upcoming appointments to enhance patient compliance.<br>• Utilize electronic practice management systems to streamline office operations.<br>• Collaborate with medical staff to optimize clinic workflows and patient experience.<br>• Ensure compliance with all relevant medical office policies and procedures.<br>• Operate standard office equipment and software to support daily administrative tasks.
<p>The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.</p>
<p><strong>About the Organization:</strong></p><p> Our client is a mission-driven nonprofit dedicated to empowering underserved communities and providing critical resources. They are seeking a compassionate and proactive <strong>Bilingual Spanish Customer Success Specialist</strong> to join their team and make a meaningful impact.</p><p><strong>Role Overview:</strong></p><p> The Customer Success Specialist serves as a trusted resource for clients, guiding them through programs and services while ensuring a positive, impactful experience. This role is ideal for someone passionate about helping others, with strong communication skills in both English and Spanish, and a desire to contribute to meaningful work in a nonprofit setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build strong relationships with clients and community members to support engagement and success.</li><li>Guide clients through programs and services, ensuring they have the resources they need.</li><li>Address client inquiries, concerns, and feedback promptly and empathetically.</li><li>Monitor client satisfaction and engagement, identifying opportunities to improve outcomes.</li><li>Maintain accurate records in CRM or database systems to track interactions and outcomes.</li><li>Collaborate with internal teams to resolve issues and implement client-focused solutions.</li><li>Contribute to process improvements to enhance client experiences and organizational impact.</li></ul><p><br></p>
<p>We are supporting a reputable employer in Clive that is hiring a Customer Experience Associate to join their call center team. This role focuses on delivering high-quality service while ensuring each customer feels heard and supported.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage inbound customer calls and emails with professionalism</li><li>Provide clear, accurate information and next-step guidance</li><li>De-escalate concerns while maintaining a positive customer experience</li><li>Meet quality, attendance, and performance expectations</li></ul><p><br></p><p style=""><strong>Interested?</strong></p><p>Please give us a call at <strong>515.706.4974</strong> or visit the <strong>Robert Half website</strong> to learn more!</p>