229 Results for Call Center Representative Jobs

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Helpline Customer Service Representative

Miami, FL
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are seeking a compassionate and dedicated professional to join our team in supporting individuals in crisis. The ideal candidate will have a background in psychology, behavioral health, or a related medical field, along with experience in patient-facing healthcare support. <ul><li>Provide support to individuals experiencing crisis situations with empathy, professionalism, and care. </li><li>Communicate effectively with individuals in both Creole and English. </li><li>Assist with crisis intervention, emotional support, and connection to appropriate resources.</li><li>Maintain calm and professionalism in high-pressure or emotionally charged situations.</li><li>Support patient services functions, including coordination, communication, and follow-up as needed. </li><li>Participate in training related to suicide prevention and crisis intervention techniques. </li></ul>
2026-10-23T00:00:00Z

Bilingual Customer Service Representative

Victor, NY
onsite
Temporary / Contract
25 - 26.5 USD / Hourly
Our client is seeking a Bilingual Customer Service Representative (Spanish/English) for an immediate opportunity. This is a contract position with strong potential to become permanent based on performance and business needs. The ideal candidate is customer-focused, professional, and able to communicate clearly and confidently in both Spanish and English.Key Responsibilities:<ul><li>Provide exceptional customer service to clients and customers in both Spanish and English</li><li>Respond to incoming calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to products, services, orders, billing, or account information</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Document customer interactions accurately in the system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Maintain knowledge of company policies, procedures, and service offerings</li></ul>
2026-10-28T00:00:00Z

Bilingual Customer Service Representative

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
We are looking for a bilingual customer service team member to join a fast-moving team in Long Island City, New York. This Contract to permanent position centers on in-person support at a walk-up service window, where you will assist customers while also contributing to operational tasks and data review. The ideal candidate is confident working directly with people, comfortable handling spreadsheets and analysis, and motivated to identify ways to improve daily processes. Responsibilities: • Deliver detail-oriented in-person assistance to drivers and other customers at a walk-up service window in Long Island City, New York. • Review service and operational information in Excel to spot patterns, summarize findings, and support informed decisions. • Maintain accurate records and complete documentation related to daily service activities and operational workflows. • Investigate chargeback-related questions and help coordinate timely follow-up and resolution when needed. • Recommend practical improvements that enhance service quality, efficiency, and day-to-day operations. • Collaborate closely with a small on-site team to ensure smooth customer support in a high-traffic environment. • Learn internal procedures and become a reliable resource for questions tied to customer service and operational support. • Provide assistance during onboarding and knowledge transfer activities to support continuity within the role.
2026-11-04T00:00:00Z

Bilingual Customer Service Representative

Miami, FL
onsite
Temporary / Contract
21 - 24 USD / Hourly
We are looking for a compassionate Customer Service Representative/Helpline Counselor to support individuals who may be experiencing emotional distress and urgent personal challenges in Miami, Florida. This Long-term Contract position is well suited for someone with a background in behavioral health, psychology, or a related medical field who can communicate with empathy and professionalism. The role focuses on delivering thoughtful assistance, gathering accurate information, and helping connect callers with appropriate support while maintaining composure in sensitive situations. Responsibilities:• Respond to inbound calls from individuals seeking support, using active listening and a calm, respectful approach throughout each interaction.• Communicate clearly in both Creole and English to assist callers effectively and reduce barriers to care or guidance.• Document call details, service needs, and relevant outcomes with accuracy to support proper follow-up and recordkeeping.• Provide crisis-focused customer support by assessing immediate concerns and directing individuals to appropriate resources or next steps.• Handle emotionally sensitive conversations with discretion, empathy, and sound judgment in high-pressure situations.• Coordinate with internal teams or partner services when additional assistance, escalation, or continuity of care is needed.• Complete training related to suicide prevention, crisis response, and supportive intervention methods as required for the position.• Support day-to-day contact center operations by maintaining service standards, managing call volume, and performing related data entry tasks.
2026-10-16T00:00:00Z

Bilingual Customer Service Representative

Lorain, OH
onsite
Temporary to Hire
17.1 - 18 USD / Hourly
We are looking for a Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment. Responsibilities:• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.• Enter and update case or client information in internal systems with a high level of precision and attention to detail.• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.• Participate in training activities and follow established procedures to support consistent service delivery across the office.
2026-11-05T00:00:00Z

Bilingual Customer Service Representative

White Bear Lake, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Spanish Bilingual Customer Service Representative to join a manufacturing team in Minnesota. This long term contract-to-permanent position is ideal for someone who enjoys helping customers, solving product-related questions, and working in a fast-paced technical environment. The person in this role will support customers by identifying appropriate tooling options, addressing inquiries with professionalism, and partnering with internal and external teams to deliver strong service. Responsibilities:• Respond to customer inquiries by phone and email, providing timely support and clear guidance on product and tooling-related questions.• Evaluate customer drawings, specifications, and application details to recommend solutions that align with operational needs.• Enter and manage orders accurately while maintaining complete and organized customer information in company systems.• Explain technical product information in a way that customers can easily understand and apply to their manufacturing processes.• Work closely with colleagues, sales representatives, designers, and distribution partners to coordinate service and resolve issues efficiently.• Support both inbound and outbound customer communication to strengthen relationships and ensure follow-up on open requests.• Assist in resolving customer concerns by identifying practical options and helping guide them toward the best available solution.• Contribute to additional service and administrative tasks as directed by leadership to support team goals.
2026-11-06T00:00:00Z

Bilingual Customer Service Representative

St Paul, MN
onsite
Temporary / Contract
22 - 30 USD / Hourly
We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-10-27T00:00:00Z

Customer Service Representative x 6

50 Park Plaza, MA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for customer-focused individuals to support a medical conference in Massachusetts as part of a Contract position. In this role, you will help create a welcoming and organized experience for attendees, speakers, and event partners while representing the event team effectively. This opportunity is well suited for individuals who are comfortable working in a fast-paced, public-facing environment and can respond effectively to guest needs throughout the conference. Responsibilities: • Welcome conference participants, provide event information, and guide guests to registration, meeting areas, and other designated spaces. • Assist with attendee check-in activities, confirm participation details, and help maintain orderly entry lines during busy periods. • Respond to questions from guests, speakers, and vendors with clear, courteous, and accurate support throughout the event. • Address on-site concerns promptly and escalate complex issues to event leadership when additional support is needed. • Help maintain a well-organized event environment by monitoring common areas and ensuring service standards are consistently upheld. • Coordinate with conference staff and management to support daily event operations and changing attendee needs. • Communicate important updates, scheduling information, and directional guidance to participants in a timely manner. • Follow health, safety, and event protocols, including verification of required vaccination compliance when applicable.
2026-11-05T00:00:00Z

Customer Assurance Representative

Lebanon, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Assurance Representative to support service-related customer interactions in Lebanon, Tennessee. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can help coordinate between customers and service teams. The person in this role will manage incoming inquiries, provide timely updates, and contribute to a positive customer experience through consistent follow-through. Responsibilities: • Respond to inbound customer calls and messages with professionalism, accuracy, and a strong focus on service • Assist with scheduling, coordination, and follow-up activities that support field service or technician-related work • Provide customers with clear updates regarding service status, next steps, and expected timelines • Document customer interactions, service details, and resolutions in internal systems with close attention to accuracy • Work closely with service technicians and internal teams to help resolve issues efficiently • Escalate service concerns when needed to ensure timely handling and customer satisfaction • Track open requests and maintain consistent communication until each issue is properly addressed • Support operational processes that improve service delivery and strengthen the overall customer experience
2026-11-05T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are looking for a personable and service-focused Guest Services Representative to support visitors throughout the museum experience in Memphis, Tennessee. This contract opportunity is ideal for someone who enjoys engaging with the public, providing clear guidance, and creating a welcoming environment for guests of all backgrounds. In this role, you will help visitors navigate exhibit spaces, share meaningful information about the museum and the Civil Rights era, and contribute to a high standard of service at key guest-facing stations. Responsibilities: • Welcome visitors at assigned museum locations and create a positive first impression from arrival through entry. • Guide guests through screening, entry points, hallways, and exhibit areas while helping maintain an orderly flow of traffic. • Speak with visitors about museum displays, including permanent and traveling exhibitions, using prepared messaging and learned exhibit knowledge. • Support front-door and box office interactions by answering questions and delivering attentive service that aligns with visitor satisfaction goals. • Provide short verbal introductions and follow-up remarks in the theater area before and after scheduled video presentations. • Remain attentive at designated standing posts throughout the museum and respond appropriately to guest needs in real time. • Build familiarity with the museum's mission, featured content, and historical subject matter to offer accurate and helpful information. • Contribute to service and sales objectives by assisting guests effectively and representing the organization in a thoughtful and attentive manner.
2026-11-03T00:00:00Z

Customer Service Coordinator

Manchester, NH
onsite
Temporary / Contract
25.75 - 29.5 USD / Hourly
We are looking for a Customer Service Coordinator to support customer interactions and appointment management for a busy service operation in Manchester, New Hampshire. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can balance incoming requests with scheduling priorities. The person in this role will serve as a key point of contact for customers while helping ensure service appointments and dispatch activities run smoothly. Responsibilities:• Respond to incoming customer calls with professionalism, provide service-related assistance, and address questions in a timely manner.• Coordinate service appointments by matching customer needs with technician availability and operational schedules.• Enter orders and service requests accurately into internal systems while maintaining complete and organized records.• Place outbound calls as needed to confirm appointments, share updates, and gather missing information from customers.• Work closely with dispatch and service teams to assign calls efficiently and support daily route or schedule adjustments.• Monitor appointment calendars and make changes when priorities shift, cancellations occur, or urgent requests arise.• Provide a high level of customer support by resolving routine concerns and escalating more complex issues when appropriate.
2026-11-06T00:00:00Z

Client Services Specialist

Irving, TX
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a Client Services Specialist to support event-related client interactions and deliver a high standard of service for attendees, exhibitors, and internal teams. This is a Contract position with an initial 12-week assignment and potential for longer-term opportunity. The person in this role will help ensure event information is accurate, customer questions are resolved efficiently, and service processes are continuously improved to create a strong overall experience. Responsibilities:• Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and taking ownership of each issue through resolution.• Review event websites and online information regularly to confirm content accuracy, usability, and consistency for both internal and external users.• Investigate service-related concerns, identify root causes, and apply practical solutions that improve customer outcomes.• Work closely with internal departments and external partners to recommend and implement enhancements to service delivery and communication methods.• Process and update registrations across various event systems with a high level of accuracy and attention to detail.• Track exhibitor timelines, requests, and key communications to keep event stakeholders informed and organized.• Coordinate with operations partners to prepare pricing materials and support the development of event-related pricing structures.• Create and maintain exhibitor service documentation, including vendor details, operational guidelines, and booth compliance information.• Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution and client service needs.
2026-10-26T00:00:00Z

Client Services Specialist

Irving, TX
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Client Services Specialist to support event participants, exhibitors, and internal teams by delivering responsive, high-quality service throughout the event lifecycle. This is a Contract position based in Irving, Texas offering an initial 12-week assignment with potential for longer-term opportunity. The person in this role will help ensure registration, exhibitor services, and event communications run smoothly while contributing ideas that strengthen the overall customer experience. Responsibilities:• Serve as a primary point of contact for attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.• Review event-related web pages and online resources to confirm content is accurate, functional, and easy for users to navigate.• Resolve customer concerns by assessing problems carefully, identifying practical solutions, and communicating next steps clearly.• Work closely with internal departments and external partners to improve service delivery and introduce more effective support processes.• Manage registration activity across multiple platforms, entering and updating information with strong attention to accuracy.• Track exhibitor timelines, requests, and communications to keep key stakeholders informed and aligned.• Coordinate with operations partners to prepare pricing materials and support the development of competitive service offerings.• Create and maintain exhibitor service documentation for assigned events, including vendor details, service information, and booth participation guidelines.• Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution.• Take on additional assignments that support team objectives and evolving business needs.
2026-10-26T00:00:00Z

Client Services Specialist

Irving, TX
onsite
Temporary / Contract
22.8 - 23 USD / Hourly
We are looking for a Client Services Specialist to support event operations and deliver a high-quality experience for attendees, exhibitors, and internal teams in Irving, Texas. This is a Contract position with an initial 12-week term and the potential to transition into a longer-term opportunity. The person in this role will serve as a key point of contact, helping coordinate event-related services, resolve questions efficiently, and improve communication across multiple programs and live events. Responsibilities: • Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion. • Review event-related web content regularly to confirm information is accurate, easy to navigate, and aligned with program needs. • Troubleshoot registration and service-related concerns by identifying root causes and applying practical solutions. • Work closely with internal departments and external partners to introduce service improvements that strengthen the overall event experience. • Process and update registrations across multiple platforms with a high level of accuracy and attention to detail. • Track exhibitor timelines, service needs, and communications to keep deliverables organized and stakeholders informed. • Coordinate with operations teams to prepare exhibitor pricing materials and support rate structure planning. • Create and maintain exhibitor service documentation, including vendor details, service options, and booth compliance guidelines for assigned events. • Travel as needed to conferences, trade shows, client locations, and vendor meetings to support event execution. • Contribute to additional event and client service activities as business needs evolve.
2026-10-26T00:00:00Z

Customer Service

Holland, OH
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional support to customers by answering inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
2026-10-26T00:00:00Z

Customer Service

Plano, TX
onsite
Temporary to Hire
30.4 - 35.2 USD / Hourly
We are looking for a customer-focused Logistics Coordinator to join our team in Parsippany, New Jersey. This contract opportunity with potential for a permanent position is ideal for someone who can balance responsive service with strong execution across transportation, distribution, and shipment support. The person in this role will help keep orders moving efficiently while working closely with internal teams, carriers, and customers to maintain smooth logistics operations. Responsibilities: • Manage day-to-day shipment activity by organizing transportation, tracking order movement, and helping ensure timely delivery. • Serve as a primary point of contact for customer service inquiries related to shipping status, delivery updates, and logistics support. • Coordinate distribution activities with carriers, warehouses, and internal partners to keep materials and products flowing accurately. • Prepare and review shipping documentation to support compliant and efficient domestic or international movement of goods. • Assist with customs-related coordination by gathering required paperwork and helping address shipment exceptions when needed. • Monitor logistics performance, identify service issues, and take action to resolve delays, discrepancies, or delivery concerns. • Maintain accurate shipment records, order details, and communication logs within company systems. • Support ongoing shipping functions by collaborating across departments to improve consistency, responsiveness, and overall service quality.
2026-11-06T00:00:00Z

Customer Care Associate

Derry, NH
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a Customer Care Associate to support customers with responsive, thoughtful service in a high-volume environment in Derry, New Hampshire. This position is ideal for someone who enjoys solving a wide range of questions, managing administrative tasks accurately, and creating positive interactions at every stage of the customer experience. The role offers the opportunity to build strong product and process knowledge while contributing to efficient day-to-day support operations. Responsibilities: • Respond to customer questions and service requests with professionalism, urgency, and attention to detail. • Create positive experiences by resolving issues clearly and following through on each interaction from start to finish. • Build a strong understanding of customer workflows and service expectations to provide accurate support. • Monitor shipment activity across multiple carriers and communicate status updates as needed. • Maintain organized records and complete administrative tasks that support customer care operations. • Apply sound judgment and problem-solving skills to handle a variety of inquiries in a fast-moving setting. • Continuously expand knowledge and use new information to improve future customer interactions.
2026-10-29T00:00:00Z

French Bilingual Customer Service Representative

Hopkins, MN
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are seeking a professional and customer-focused French Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for customers, providing exceptional support in both English and French. The ideal candidate has strong communication skills, enjoys helping others, and can effectively manage customer inquiries in a fast-paced environment. Key Responsibilities<ul><li>Provide outstanding customer service in both French and English via phone, email, and other communication channels.</li><li>Resolve customer concerns efficiently while maintaining a positive customer experience.</li><li>Accurately document customer interactions and update records within company systems.</li><li>Process customer orders, account updates, and service requests.</li><li>Escalate complex issues when necessary and follow through to resolution.</li><li>Meet established performance, quality, and productivity expectations.</li></ul>
2026-10-23T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Patient Service Rep to support patient registration and front-end service activities for a healthcare team in Blue Bell, PA. This Contract position focuses on delivering courteous patient support, coordinating appointment-related activities, and maintaining accurate records in a HIPAA-regulated setting. The ideal candidate is organized, responsive, and comfortable handling scheduling, documentation, and communication tasks in an onsite clinical environment. Responsibilities:• Welcome and assist patients with registration activities, ensuring demographic, insurance, and referral information is entered accurately and completely.• Coordinate patient appointments by managing calendars, confirming visit details, and adjusting schedules as needed to support clinic operations.• Respond to incoming calls, voicemail, and email inquiries with professionalism, routing messages promptly and providing clear follow-up information.• Maintain medical records and related documentation with strong attention to detail while following privacy and compliance standards.• Review required forms, submissions, and supporting materials to help keep patient files current and ready for care delivery.• Support clinical trial-related administrative tasks when applicable, including scheduling and document handling in accordance with established procedures.• Assist with coordination of required candidate screening and other visit preparation activities to help patients move smoothly through the care process.• Participate in training activities and apply updated procedures, modules, and workflow guidance to daily registration and service tasks.
2026-11-06T00:00:00Z

French Bilingual Customer Service Representaitve

Edina, MN
onsite
Temporary / Contract
22 - 25 USD / Hourly
Our client is seeking a motivated and service-oriented French Bilingual Customer Service Representative to support customers. This role is ideal for someone who enjoys building relationships, resolving customer concerns, and providing professional support in both French and English. The successful candidate will act as a trusted resource for customers by answering questions, processing requests, and ensuring a positive customer experience from start to finish. Key Responsibilities<ul><li>Serve as the primary point of contact for French- and English-speaking customers.</li><li>Coordinate with internal departments to resolve customer issues and ensure timely follow-up.</li><li>Monitor customer requests from initiation through resolution and provide status updates as needed.</li><li>Process orders, returns, refunds, and account changes accurately and efficiently.</li><li>Maintain detailed records of customer interactions and update information in company databases.</li><li>Educate customers on available products, services, and self-service resources.</li><li>Identify trends in customer concerns and communicate feedback to management.</li><li>Support customer retention efforts by building strong relationships and delivering a positive service experience.</li><li>Assist with special projects and administrative tasks as assigned.</li></ul>
2026-10-23T00:00:00Z

Customer Service and Logistics Representative

Oilville, VA
onsite
Temporary to Hire
20 - 23 USD / Hourly
We are looking for a Customer Service and Logistics Representative to join a team outside of Shortpump in Richmond, Virginia in a contract-to-permanent capacity. This position supports customers and sales partners by handling inquiries, preparing pricing information, entering orders, and coordinating updates across internal departments. The role is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering accurate information and dependable service. Responsibilities:• Respond to inbound customer requests by phone and email, providing clear answers on products, availability, order status, and service-related questions.• Prepare and deliver pricing information for parts and attachments, maintain records of active quotes, and follow up with customers in a timely manner.• Enter sales orders with a high degree of accuracy, confirming specifications, quantities, and special instructions before submission.• Share product literature, technical details, installation materials, and related resources to help customers make informed purchasing decisions.• Support account follow-up activities by assisting with past-due balances, return authorization details, and related customer communications.• Coordinate closely with shipping and production teams to keep orders moving efficiently and to communicate expected delivery timing when needed.• Process order changes by documenting revisions clearly and ensuring updated information is communicated to all relevant internal teams.• Monitor open orders, drop-ship activity, and in-transit shipments, updating internal notes and following through on outstanding items to maintain visibility.• Reserve applicable equipment for customer needs when advance identification or prepayment arrangements are required.
2026-11-04T00:00:00Z

Customer Service Manager

Union, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li></ul> We are seeking an experienced Customer Service Manager with 5+ years of customer service leadership experience to oversee daily customer support operations, drive service excellence, and lead a high-performing team. The ideal candidate will have a proven track record of improving customer satisfaction, resolving complex issues, and building strong relationships with both customers and internal stakeholders. Experience in a manufacturing or industrial environment is strongly preferred.Responsibilities:<ul><li>Lead, coach, and develop a customer service team to ensure exceptional customer support.</li><li>Manage daily customer service operations, including order management, issue resolution, and customer communications.</li><li>Monitor customer satisfaction metrics and implement process improvements to enhance the customer experience.</li><li>Collaborate with sales, operations, production, logistics, and other departments to ensure timely delivery and resolution of customer concerns.</li><li>Handle escalated customer issues and provide effective solutions.</li><li>Develop and maintain service policies, procedures, and performance standards.</li></ul>
2026-10-26T00:00:00Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-10-23T00:00:00Z

Customer Service Supervisor

Norton Shores, MI
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for an experienced Customer Service Supervisor to guide a technical support and order management team serving customers in Norton Shores, Michigan. This Long-term Contract position is ideal for someone who can combine strong leadership with a customer-first mindset in a highly technical manufacturing environment. The person in this role will help ensure accurate order execution, responsive service, and effective coordination with engineering, production, and supply chain partners. Responsibilities: • Lead, coach, and develop customer service staff and service coordination personnel to build a responsive, knowledgeable team. • Manage the full order process for specialized motion control and automation products, from initial quotation support through shipment and delivery follow-up. • Provide guidance to customers on product applications, basic technical questions, and issue resolution after purchase. • Partner with engineering, operations, scheduling, and inventory teams to align customer commitments with production capabilities and timelines. • Handle elevated customer concerns related to delays, quality matters, and warranty questions with professionalism and urgency. • Track service performance indicators such as delivery reliability, response speed, and customer satisfaction, and share results with leadership. • Analyze recurring service challenges, determine underlying causes, and work with cross-functional teams to improve processes and reduce repeat issues. • Support contract and fulfillment activities for complex engineered products while maintaining high standards for accuracy and communication.
2026-11-05T00:00:00Z

Customer Service Supervisor

Pittsburgh, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Customer Service Supervisor to lead daily support operations for a healthcare-focused service team in Pittsburgh, Pennsylvania. This Contract position is ideal for someone who can guide representatives, strengthen service quality, and maintain a responsive experience for patients, members, or customers. The role blends hands-on team leadership with call center oversight, making it well suited for someone who thrives in fast-paced service environments. Responsibilities: • Direct the day-to-day activities of customer service staff, ensuring timely and attentive handling of incoming inquiries and service requests. • Coach, support, and motivate team members to improve performance, strengthen communication skills, and maintain high service standards. • Monitor call center activity, track workflow trends, and adjust team priorities to help meet operational goals and response expectations. • Review customer interactions for quality and accuracy, providing constructive feedback and guidance to encourage continuous improvement. • Resolve escalated service concerns by investigating issues, coordinating solutions, and following through to achieve satisfactory outcomes. • Partner with leadership and internal departments to address service challenges, streamline support processes, and maintain effective operations. • Prepare and maintain performance reports related to productivity, service levels, and customer experience results. • Assist with implementing updates to procedures, tools, or workflows when operational changes affect the customer service function.
2026-10-30T00:00:00Z

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229 results for Call Center Representative jobs