<p><strong>About the role</strong></p><p>You will play a leading role in designing, building, and deploying software in client environments. You will work across infrastructure, integrations, data, workflows, and applications. You will move from problem definition to prototype to production, often in close partnership with users and stakeholders.</p><p>You will also contribute to the development of repeatable platform capabilities and reusable technical assets that can be applied across engagements.</p><p>By the time you have completed a few projects, you will have shipped software across a wide range of environments, business problems, and technical contexts, with more variety and end-to-end ownership than many traditional engineering roles offer.</p><p><strong>What you will do</strong></p><ul><li>Build and deploy leading-edge operational intelligence platforms and products that turn fragmented data and workflows into practical, usable systems that improve client operations and drive measurable business outcomes</li><li>Partner with world-class engineers and product leaders to shape technical solutions, improve delivery approaches, and strengthen what we build over time</li><li>Develop full-stack solutions, including services, APIs, applications, dashboards, and intelligent features that help users understand and act on business data</li><li>Integrate client systems and build the data pipelines required to unify information across operational and analytical environments</li><li>Design and implement workflow automations that coordinate actions across people, systems, and processes</li><li>Work directly with users and client stakeholders to understand needs, test ideas, and refine solutions based on feedback</li><li>Support systems in production by monitoring performance, resolving issues across the stack, and continuously improving reliability</li><li>Help create reusable engineering patterns, deployment approaches, and software assets that strengthen future client delivery</li><li>Document architectures, operational procedures, and handoff materials so client teams can own and extend what has been built</li></ul><p><strong>What we are looking for</strong></p><p>We are looking for engineers who care deeply about building.</p><p>You are likely a strong fit if:</p><ul><li>You write clean, production-ready code and care about the craft of software engineering</li><li>You like building from zero, not just maintaining existing systems</li><li>You are energized by hard, unfamiliar problems and can learn quickly when needed</li><li>You are comfortable working across different architectures, codebases, and business contexts</li><li>You can balance speed and quality without becoming rigid about either</li><li>You want to work closely with users and understand whether what you are building is actually useful</li><li>You are comfortable operating with ownership, ambiguity, and a high degree of trust</li><li>You want to help shape not just project outcomes, but how a team builds and delivers over time</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p>Role Overview</p><p>We are seeking experienced <strong>Mail Engineers</strong> to support enterprise‑level messaging and mobile device management services within a <strong>highly regulated, government‑facing environment</strong>. This role is responsible for the <strong>design, configuration, integration, testing, release, maintenance, and operational support</strong> of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, configure, integrate, test, release, maintain, and support <strong>Microsoft O365 Cloud services</strong>, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support <strong>Enterprise Messaging and MDM services</strong> in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to <strong>urgency, impact, priority, and SLAs</strong>, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate <strong>change and release management</strong> activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through <strong>root‑cause analysis</strong>, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul><p><br></p>