<p><strong>WEB APPLICATION , SOFTWARE, & DESKTOP SUPPORT ANALYST</strong> - DIRECT HIRE – PERMANENT - <strong><em>IMMEDIATE INTERVIEW</em></strong> !!</p><p> Location: Des Moines, IA (ON-SITE)</p><p> Salary: $60,000 - $70,000 base annual salary + Professional Perks! </p><p><strong>No third-party inquiries, please. Our client cannot provide sponsorship and cannot hire C2C. *</strong></p><p><strong>* SOFTWARE SUPPORT & END USER SUPPORT</strong></p><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email is listed on my LinkedIn page. *</strong></p><p>You will love this company. It is a unique and exciting opportunity to join a philanthropic organization, work with high-caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.</p><p>Work in a professional collaborative small team where you can TRULY make suggestions, work on supporting Web & Mobile applications, and have your tech suggestions heard. SUPPORT: Software, Web & mobile applications and general IT, User, & Desktop support with Autonomy, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the salaried Direct Hire permanent position with IMMEDIATE BENEFITS, APPLY TODAY! </p><p>Support a wide range of non-technical end users on questions using 3rd party proprietary software systems. Looking for polished collaborative communicator, troubleshooting, & customer service skills. The other half of your time will be spent troubleshooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.</p><p><strong>Requirements:</strong></p><ul><li>3+ years of a combination of basic hardware, Break / Fix, </li><li>software support, and end-user support. </li><li>Application support & modern new developed web/mobile applications </li><li>End User Training </li><li>Polished communication, end-user customer service, and collaboration skills are required.</li></ul><p><strong>* For immediate and confidential consideration, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. You can also contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one-click apply on our Robert Half website. </strong></p>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
<p>One of our biggest clients is seeking a Quality Assurance Analyst in Philadelphia, PA.</p><p><br></p><p><strong>Top 3:</strong></p><p><strong>Automation frameworks</strong></p><p><strong>8+ years of experience with automation and performance testing</strong></p><p><strong>Java, Javascript, or Python scripting</strong></p><p><strong>experience setting up CI/CD pipelines</strong></p><p><br></p><p><br></p><p>Job Description: Responsibility</p><p> </p><p> • Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions</p><p> • Test cases, Use cases, Python scripting for JAVA middleware development, REST, Json, Jenkins, Splunk, Swagger</p><p> • Define and execute relevant business scenarios to satisfy real-world business needs.</p><p> • Define and tracks quality assurance metrics such as defects, defect counts, test results and test status.</p><p> • Collect and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the needs of the business.</p><p> • Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution.</p><p> • Document all problems and assists in their resolution.</p><p> • Deliver quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners.</p><p> • Perform quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.</p><p><br></p>
<p>We are looking for a detail-oriented and analytical Staff Accountant for a direct hire opportunity in the Blue Ash area. In this role, you will be responsible for managing key financial processes, ensuring accuracy in reporting, and supporting the month-end close cycle. This position is ideal for someone with a strong background in accounting principles and financial analysis.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable and accounts receivable transactions with accuracy and efficiency.</p><p>• Manage and oversee expense reporting to ensure compliance with company policies.</p><p>• Prepare financial reports and statements to support internal and external stakeholders.</p><p>• Perform reconciliations for accounts, including balance sheets and bank accounts.</p><p>• Execute wire transfers and ensure proper documentation for all transactions.</p><p>• Record journal entries and maintain the general ledger accurately.</p><p>• Support the full month-end close cycle, ensuring timely and accurate completion.</p><p>• Conduct financial planning and analysis to provide actionable insights.</p><p>• Collaborate with cross-functional teams to ensure alignment on financial objectives.</p>
<p>We are looking for a skilled RPG Programmer to join our team in Twinsburg, Ohio. In this long-term contract position, you will play a critical role in designing and maintaining applications on the IBM i platform while collaborating closely with business and IT teams to develop effective solutions. This opportunity offers a chance to contribute to modernization projects and provide technical expertise to enhance system efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain applications using IBM i (RPG, CL, and DB2) technologies.</p><p>• Partner with business and IT teams to gather requirements, troubleshoot issues, and implement solutions.</p><p>• Update and modify existing programs to support evolving business processes and compliance needs.</p><p>• Create and manage interfaces and integrations between IBM i systems and external platforms.</p><p>• Conduct system testing, debugging, and performance optimization to ensure reliable operations.</p><p>• Document technical specifications, workflows, and program details for future reference.</p><p>• Offer end-user support and train teams on new functionalities and system changes.</p><p>• Participate in system upgrades, migrations, and modernization efforts to enhance performance and scalability.</p>
<p>We are looking for several detail-oriented Revenue Cycle Clerks to join our team in Federal Way, Washington. This long-term contract position focuses on managing and analyzing credit balances within the healthcare revenue cycle. The role involves critical thinking, problem-solving, and a strong ability to investigate and resolve discrepancies in medical claims. After completing a two-week in-office training, the position transitions to a fully remote setup.</p><p><br></p><p>Responsibilities:</p><p>• Analyze credit balances and determine appropriate actions to address overpayments from insurance payers.</p><p>• Conduct thorough investigations into medical claims to identify discrepancies and root causes.</p><p>• Process refunds and adjustments accurately, ensuring compliance with healthcare billing standards.</p><p>• Utilize payer portals and electronic remittance systems to review and resolve claims issues.</p><p>• Collaborate with internal teams to ensure proper documentation and resolution of revenue cycle tasks.</p><p>• Apply critical thinking to identify patterns and suggest process improvements.</p><p>• Participate in a structured training program combining classroom learning and hands-on practice.</p><p>• Handle retractions and adjust financial records based on investigative findings.</p><p>• Manage data using internal tools, Outlook, Excel, and SharePoint.</p><p>• Communicate effectively with stakeholders to address queries and provide updates.</p>
<p>We are looking for a Accountant with 1-3 years experience. In this role, you will oversee critical accounting functions, ensuring accuracy and compliance in financial reporting and transactions. This is an excellent opportunity for professionals who thrive in fast-paced environments and are committed to delivering high-quality results.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and accounts receivable processes, ensuring timely and accurate payments and collections.</p><p>• Prepare and review journal entries to maintain the integrity of the general ledger.</p><p>• Conduct balance sheet reconciliations to verify the accuracy of financial records.</p><p>• Handle wire transfers and monitor related transactions for compliance and accuracy.</p><p>• Oversee expense management activities, including tracking and reporting on expenditures.</p><p>• Assist in the full month-end cycle close, ensuring all financial data is accurately recorded.</p><p>• Generate and analyze financial reports to support decision-making processes.</p><p>• Perform account reconciliations to identify and resolve discrepancies.</p><p>• Collaborate with the FP& A team to provide insights and support budgeting and forecasting efforts.</p><p>• Ensure adherence to accounting principles and regulatory requirements in all financial activities.</p>
<p>We are seeking an experienced EDI Developer to support ongoing cleanup and automation efforts within the organization. This role will focus on improving efficiency by reducing manual processes, adjusting documentation for pricing and back-end issues, and supporting integration for customers and suppliers. The ideal candidate will have strong SQL skills, experience in EDI development, and a passion for streamlining workflows.</p><p><br></p><p>This is a contract position with a high likelihood of long-term extension.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Manage and optimize incoming and outgoing EDI documents.</p><p><br></p><p>Adjust documentation for pricing and back-end issues.</p><p><br></p><p>Reduce manual events through automation.</p><p><br></p><p>Support setup and integration of customers and suppliers.</p><p><br></p><p>Collaborate with internal teams to identify and implement process improvements.</p><p><br></p><p>Requirements</p><p><br></p><p>5+ years of EDI development experience</p><p><br></p><p>Strong SQL skills</p><p><br></p><p>Experience with TrueCommerce software preferred (other EDI platforms also considered)</p><p><br></p><p>Willingness to train on in-house software</p><p><br></p><p>Huge Plus: Hands-on experience with Workato and other EDI tools</p><p><br></p><p>Responsibilities:</p><p>• Manage and streamline the flow of incoming and outgoing EDI documents to ensure accuracy and efficiency.</p><p>• Address documentation issues related to pricing and backend processes to maintain consistency.</p><p>• Identify opportunities for automation to minimize manual tasks and optimize workflows.</p><p>• Support the setup and integration of EDI systems for both customers and suppliers.</p><p>• Partner with internal teams to implement process improvements and drive operational enhancements.</p><p>• Troubleshoot and resolve technical issues related to EDI platforms and integrations.</p><p>• Contribute to the development of best practices for EDI processes and documentation.</p><p>• Train and support team members on in-house software and tools as needed.</p>
<p><strong>Job Title:</strong> Prior Authorization Digitization Auditor – Clinical Consulting</p><p> <strong>Location:</strong> Remote (Telecommute)</p><p> <strong>Schedule:</strong> Full-time | Monday – Friday | 8:00 AM – 5:00 PM | 40 hours per week</p><p> <strong>Compensation:</strong> Up to $30/hour</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented and tech-savvy <strong>Prior Authorization Digitization Auditor</strong> to join a clinical consulting support team. This role plays a key part in ensuring accuracy and consistency in the digitization of prior authorization criteria within a healthcare application. The Auditor is responsible for validating automated data inputs, correcting classification errors, and occasionally handling manual digitization tasks.</p><p><br></p><p>W<strong>Key Responsibilities</strong></p><ul><li>Audit digitized prior authorization guidelines to ensure content is correctly placed in the appropriate sections of a healthcare management system.</li><li>Verify and correct AI-generated classifications of approval criteria.</li><li>Research drug labeling and product information to support accurate classification and documentation.</li><li>Manually digitize any documents that the AI fails to process.</li><li>Maintain consistency in reclassifications and provide feedback to improve AI accuracy.</li><li>Collaborate with IT to address system-related issues and suggest enhancements.</li></ul>
<p><strong>Full job description</strong></p><ul><li><strong>Support Strategic Planning:</strong> Assist in collaborating with the Corporate Strategy and Senior Leadership on key strategic activities such as strategic plan creation, monitoring, and communication efforts.</li><li><strong>Market Analysis & Research:</strong> Conduct comprehensive market analysis, competitive intelligence, and industry research to identify trends, risks, and opportunities that can inform strategic decisions.</li><li><strong>Monitor Strategic Initiatives:</strong> Support the execution of key strategic initiatives by tracking progress, identifying potential risks, and ensuring alignment with the organization's strategic priorities.</li><li><strong>Governance and Compliance:</strong> Help establish and maintain governance frameworks, policies, and standards for program and project management across the organization.</li><li><strong>Data Collection and Reporting:</strong> Collect and analyze data on project performance, creating regular reports and dashboards to track the status, outcomes, and performance of strategic programs and projects.</li><li><strong>Support Continuous Improvement:</strong> Help foster a culture of collaboration and continuous improvement by identifying opportunities for enhancing practices.</li><li><strong>Team Collaboration: </strong>Work closely with business unit leaders to provide analytical insights and support cross-functional initiatives, ensuring that strategic objectives are met.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p>Duties and Responsibilities:</p><p><br></p><p>Provide primary support for the SAP modules related to the Finance and Controlling business process including resolving day to day systems issues by diagnosing the problem and modifying configuration, working with developers, or logging incidents with SAP Support.</p><p>Provide recommendations for change and process improvements.</p><p>Lead reporting efforts for Financial and Controlling areas working with ABAP and BI development as required to select, test and implement the appropriate solutions. Work on finance related reports and forms.</p><p>Ability to lead and configure all requirements for a new company code/plant to assimilate acquisitions.</p><p>Work closely with business members of Finance to Manage business functions (Accounting, GL, Bank, Finance, Cost Accounting, Fixed Assets, Tax) to facilitate effective solution implementations and provide knowledge transfer of system functionality to Super Users, Subject Matter Experts and end users.</p><p>Analyze business process gaps, identify solution alternatives and guide business and IS stakeholders to select the best solutions to close the gaps.</p><p>Stay current with Finance and Controlling functionality available within SAP and communicate opportunities to the business.</p><p>Work closely with ABAP developers to define programming requirements and test programming solutions.</p><p>Provide production support for SAP FI/CO, FA and integration points with SD, MM, WM, TM, Vistex, PP, BW and BPC 10.1 and BPC 11.1 modules. Support SAP interfaces to other core CHG business applications.</p><p>Support for banking interfaces for both AP and AR and document management integrations.</p><p>Provide user support for OCR/ AP Automation tool (OnBase) by creating users, adjusting workflows and user access. Manage vendors working on change requests and upgrade projects related to OCR/ AP Automation.</p><p>Provide functional support for master data governance, and master data trouble-shooting.</p><p>Work closely with end users to prioritize and manage completion of support tickets. Track and report FI/CO support metrics.</p><p>Manage projects assigned through the full project lifecycle including managing and coordinating the work of consultants when necessary.</p><p>Proactively participate in the integration between related SAP functions with other IS Business Analysts.</p><p>Strong ability to lead discussions and promote strategy with the business to analyze, configure, and model processes in SAP.</p><p>Modify, test, and validate system configuration. Prepare detailed functional specifications for development activities including reports, interfaces, conversions, enhancements, and forms.</p><p>Build and execute unit testing, integration and regression testing (build test cases, perform tests, and make changes to configuration or processes based on results).</p><p>Minimum Job Requirements:</p><p><br></p><p><br></p>
<p>Functional job descriptions:</p><p><br></p><p> Key Responsibilities</p><p>• Collect and synthesize key fleet attributes that impact long-term forecasting, including fleet size and acquisition schedule, maintenance specifications, and technical conditions</p><p>• Deliver both short- and long-term operational (shop visit count) and financial forecasts to internal and external customers</p><p>• Understand and be able to communicate (verbally, in writing, and in visualizations as appropriate) fleet-specific variables that could impact shop visit timing and costs</p><p>• Consistent updating of forecasting inputs in forecasting systems</p><p>• Provide direct input to Materiel Planning, Expense and Capital Business Plans, periodic accounting reports and reconciliations, and vendor shop visit planning processes</p><p>• Continuously improve forecasting processes to ensure best-in-class performance</p><p>• Scenario modeling, including in support of contract negotiation or expense optimization strategies</p><p>• Monitor and provide insight on key factors, such as Propulsion Dispatch Reliability, time on wing, Unscheduled Engine Removals, work scope levels, and variances to Business Plan </p><p>• Support and deliver presentations to audiences up to Executive Vice President</p><p>• Contribute to the healthy functioning of the Engine Fleet Team, representing the financial and operational modeling interests of the fleet and being lead communicator and liaison from the Fleet Team to Accounting and Finance</p><p>• Support other groups in Propulsion organization with planning and presentation needs</p>
<p><strong>Summary:</strong></p><p>This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt’s Service Standards and Guidelines.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>● Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.</p><p>● Develop, implement, and maintain quality standards, processes, and improvement strategies.</p><p>● Collaborate with various departments to ensure consistent adherence to quality standards across the organization.</p><p>● Monitor and analyze quality performance, providing regular reports on key metrics.</p><p>● Proactively identify and resolve client concerns and quality issues.</p><p>● Provide training and support to the QA team members and field representatives to ensure competency and proficiency.</p><p>● Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.</p>
<p>We are seeking a detail-oriented professional to play a vital role in monitoring and managing various financial processes, including cash operations, reconciliation, and reporting. In this role, you will collaborate with various teams, external partners, and systems to ensure financial accuracy and mitigate discrepancies. The ideal candidate will possess strong skills in analysis, communication, and independent problem-solving, combined with a solid background in financial systems and practices.</p><p><strong>Key Responsibilities</strong></p><ul><li>Perform account reconciliations to maintain accuracy in financial records.</li><li>Investigate and resolve transaction discrepancies and variances.</li><li>Provide dedicated support to field locations for cash-related operations.</li><li>Maintain and analyze financial records, ensuring proper journal entries and account representation in line with accounting standards.</li><li>Engage in regular communication with internal and external stakeholders to uphold process integrity.</li><li>Experience with Chargebacks is a plus</li></ul><p><strong>Additional Duties</strong></p><ul><li>Collaborate on exception handling and reporting.</li><li>Generate and analyze financial reports on a recurring basis.</li><li>Assist with month-end processes, including reconciliations and reporting deliverables.</li><li>Provide backup support across the team as needed.</li><li>Participate in ad hoc projects and other assigned responsibilities.</li></ul>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
Primary Responsibilities: <br>• Develop and maintain detailed test scripts and test cases based on new and evolving website functionality. <br>• Execute test cases including end-to-end testing to validate functionality, usability, integration, and cross-browser compatibility. <br>• Log bugs and issues clearly and consistently within Jira, including steps to reproduce and indicating severity for all bug prioritization. <br>• Monitor Jira to track bug resolution progress and retesting activities. <br>• Collaborate closely with development teams to ensure timely fixes and verify issue resolution. <br>• Establish and document a repeatable testing workflow: test → log → resolve → retest → ready for business test → close. <br>• Perform smoke/sanity testing for initial build validation. <br>• Responsible and accountable for system and regression testing to validate system integrity after code changes. <br>• Serve as a consultant with Compliance Testing and Security Testing. <br>• Remain responsive with System testing and Regression testing updates resulting from changes with unit testing and disaster recovery testing. <br>• Support User Acceptance Testing (UAT) processes and coordinate with business testers as needed. <br>• Create and maintain test documentation and QA metrics to communicate status and risks. <br>• Ensure test coverage across supported browsers and devices to maintain consistent user experience. <br>• Coordinate and lead bug management with vendors and AD project team member with input from Product Owner and IT. <br>• Fulfill Quality Assurance responsibilities through Implementation including warranty. <br>• Participate in daily stand up and report on bug status and escalate blockers/concerns to PM and IT Manager. <br><br>Qualifications: <br>• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience. <br>• 3+ years of experience in website quality assurance or software testing roles. <br>• Strong understanding of the software development lifecycle and QA methodologies. <br>• Experience using Jira or similar issue tracking tools. <br>• Detail-oriented with strong analytical and troubleshooting skills. <br>• Excellent written and verbal communication skills. <br>• Ability to work independently and collaboratively in a fast-paced project environment. <br>• Familiarity with content management systems such as Drupal is a plus. <br>• Experience in Agile/Scrum environments is preferred. <br><br>Knowledge, Skills, and Abilities: <br>• Strong understanding of web technologies (HTML, CSS, JavaScript) to help identify front-end issues and better communicate with developers. <br>• Experience with Drupal CMS or other content management systems to understand site structure and admin workflows. <br>• Familiarity with cross-browser and responsive design testing tools. <br>• Knowledge of QA tools and test case management systems. <br>• Understanding of software testing principles including functional, regression, smoke, and UAT testing. <br>• Ability to create and optimize test documentation to track cases, issues, and retesting outcomes. <br>• Experience in Agile development environments, including participation in sprint planning and retrospectives. <br>• Clear and concise communication skills to effectively report bugs and collaborate with cross-functional teams.
<p>We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.</p><p><br></p><p>Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.</p><p><br></p><p>To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.</p><p>Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.</p><p><br></p><p>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><br></p><p>Some job duties include (but are not limited to):</p><p><br></p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Other duties as assigned</li><li>Some travel required</li><li>Some after-hours response from home or return to office (nights and weekends) is also required. </li></ul>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks. · Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems. · Serves as primary point of contact to set up and maintain network security. · Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems. · Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures. · Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. · Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems. · Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done. · May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company. · Fosters positive relationships by offering quality, courteous, detail oriented customer service. · Performs other related duties as assigned to meet the needs of the business.
<p><strong>Technical Accounting Senior – Global Acquisition Accounting</strong></p><p> Our client, a publicly traded service company, is seeking an experienced and driven <strong>Technical Accounting Senior</strong> to focus on global acquisition accounting and support. This role plays a critical part in the organization’s growth strategy, providing technical accounting expertise during mergers and acquisitions, leading due diligence efforts, and ensuring seamless integration into corporate policies and reporting. Reporting to the Senior Manager of Technical Accounting and Reporting, this position offers significant exposure to senior leadership and cross-functional global teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead accounting for acquisitions, including purchase price allocations, fair value assessments, and preparation of opening balance sheets.</li><li>Draft technical accounting whitepapers and perform journal entries and reconciliations related to new acquisitions.</li><li>Partner with external valuation specialists to complete tangible and intangible asset valuations in line with U.S. GAAP.</li><li>Ensure acquired entities are integrated into corporate reporting and internal controls, aligning with SOX and company policies.</li><li>Collaborate with financial reporting teams on acquisition-related disclosures and external audit requests.</li><li>Oversee post-acquisition adjustments and assist in goodwill impairment testing.</li><li>Partner with global legal, finance, tax, and treasury teams to ensure accurate and timely transaction support.</li><li>Contribute to special projects involving mergers, divestitures, and other technical accounting initiatives.</li></ul><p>If you have questions or would like more information, please call Jeff Sokolowski at (248)365-6131, For immediate and confidential consideration please apply today. </p>
<p><em>The salary range for this position is $100,000-$105,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Analyze business unit performance on a monthly and quarterly basis focusing on critical business drivers</li><li>Support monthly forecasting and annual budgeting efforts, setting timelines and coordinating with team members to define deliverables</li><li>Establish a relationship with Group VPs of Finance, business unit controllers and corporate staff</li><li>Lead month and quarter end close processes, tracking and communicating financial results to senior leadership</li><li>Maintain financial reporting systems and tools, partnering with IT to suggest and implement system enhancements</li><li>Develop various financial models such as debt offerings, financial projections and rating agencies</li><li>Assess applicability and lead adoption of improvements and enhancements on existing processes (e.g. Robotic Process Automation)</li><li>Monitor and assess the Company's internal control environment. Provide recommendations for enhancements and best practices</li><li>Special projects as assigned or directed such as acquisition analysis, Board presentations, etc.</li></ul><p><strong>CORE COMPETENCIES:</strong></p><ul><li>Accountability</li><li>Building relationships and partnerships</li><li>Building confidence & integrity</li><li>Business Savvy</li><li>Strategic Management</li><li>Change of Direction</li></ul><p><br></p>
<p>Technology Support & Security</p><p>· Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>· Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>· Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>· Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>· Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>· Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>· Ensure timely remediation of security vulnerabilities and incidents</p><p>· Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>· Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>· Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>· Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>· Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>· Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
