We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.<br><br>Responsibilities:<br>• Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.<br>• Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.<br>• Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.<br>• Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.<br>• Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.<br>• Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.<br>• Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.<br>• Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
<p>Robert Half Contract Finance and Accounting is seeking a a Payroll/HRIS Analyst to join a team in Reno, Nevada on a Long-term Contract basis. This position is ideal for someone with payroll experience and strong Workday expertise who can resolve system-related inquiries, support reporting needs, and help keep project deliverables on track. The role will also contribute to training, compliance, and process improvement efforts that support accurate employee data and payroll operations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve payroll and Workday-related service tickets, investigate issues, and provide timely, accurate solutions.</p><p>• Partner with the project manager to track deadlines, maintain momentum on key milestones, and support overall project execution.</p><p>• Evaluate project and operational challenges, raise potential risks early, and recommend practical corrective actions.</p><p>• Develop and support communication activities, including planning outreach, monitoring effectiveness, and coordinating with stakeholders.</p><p>• Assess training needs for employees and administrators, create learning materials, and help deliver payroll and system education sessions.</p><p>• Coordinate with internal communication partners to organize events, select delivery approaches, and support successful engagement efforts.</p><p>• Review employee data processes and related business rules to improve accuracy, consistency, and operational efficiency.</p><p>• Support audit readiness by maintaining proper documentation, promoting compliant practices, and assisting the team with record retention standards.</p><p>• Oversee payroll-related data activities such as cleansing, validation, migration support, integration coordination, and adherence to data security expectations.</p><p><br></p><p>If interested please apply today and for immediate consideration call Keisha White at 775-828-0969</p>
<p>We are looking for a Billing Analyst to support a legal organization in Atlanta, Georgia through a contract (potential to hire) assignment. This role is ideal for someone who can manage a high volume of billing activity, work effectively in a hybrid environment, and maintain strong accuracy while partnering with internal teams. The position offers an opportunity to contribute to billing and receivables operations in a stable setting while helping the team stay on track during a busy period.</p><p><br></p><p>Responsibilities:</p><p>• Process client billing transactions accurately and on schedule while handling a growing workload across legal billing activities.</p><p>• Review invoices, billing records, and supporting documentation to ensure charges are complete, compliant, and properly recorded.</p><p>• Monitor accounts receivable balances, follow up on outstanding items, and assist with collection-related activities to improve payment timeliness.</p><p>• Work within billing platforms such as Aderant and Costpoint to maintain account details, update billing information, and resolve system-related issues affecting workflow.</p><p>• Partner with billing leadership and internal stakeholders to address questions, research discrepancies, and support day-to-day revenue operations.</p><p>• Assist the team during increased billing demand and operational slowdowns related to the introduction of a new billing system.</p><p>• Provide responsive service to internal and external contacts by answering invoice questions and helping resolve customer service concerns tied to billing matters.</p><p>• Support a hybrid work schedule by collaborating in the Atlanta office three days per week and working remotely two days per week based on team needs.</p>
<p>**100% CONTRACT, ON-SITE***</p><p><br></p><p>We are looking for a Benefits Analyst to support union members and their families by delivering accurate benefits administration and responsive service in Pleasanton, California. This Long-term Contract position focuses on medical claims processing, eligibility support, and issue resolution while ensuring compliance with plan rules and regulatory standards. The ideal candidate brings strong analytical skills, bilingual Spanish communication ability, and experience working efficiently in a high-volume benefits environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage union benefit programs by reviewing and applying plan provisions, policies, and regulatory requirements to daily administrative work.</p><p>• Process medical and related benefit claims with accuracy and timeliness while maintaining quality standards in a fast-paced setting.</p><p>• Address questions from members, dependents, providers, and other parties through clear and effective written and verbal communication.</p><p>• Work with healthcare partners, network organizations, and external vendors to investigate and resolve claim discrepancies or service issues.</p><p>• Confirm and maintain member eligibility records across applicable systems and coordinate updates with vendor platforms as needed.</p><p>• Support members with benefit concerns, coverage questions, and enrollment or eligibility matters, ensuring clear follow-up and resolution.</p><p>• Create reports and maintain complete documentation for claims activity, eligibility records, member contacts, and case outcomes.</p><p>• Handle administrative and legal information requests, including subpoena-related responses, in accordance with established procedures and confidentiality standards.</p><p>• Stay informed on updates to regulations, medical policies, coding guidance, and claims processing rules that affect benefit operations.</p><p>• Protect sensitive personal and medical information by applying sound judgment and strict confidentiality practices in all interactions.</p>
<p>We are looking for a HRIS Analyst to support HR systems, employee records, and benefits-related operations for a manufacturing organization in St. Paul, Minnesota. This role plays a key part in keeping employee information accurate, improving HR processes, and supporting reporting, compliance, and day-to-day system administration. The ideal candidate brings experience with HRIS platforms, benefits coordination, and data integrity, along with the ability to collaborate across HR, payroll, IT, and business teams.</p><p><br></p><p>Responsibilities:</p><p>• Manage HRIS administration activities, including system configuration, employee record upkeep, workflow support, and ongoing data maintenance across related HR applications.</p><p>• Enter, review, and update employee information for hires, status changes, compensation updates, leaves, terminations, and rehires while ensuring accuracy and timely processing.</p><p>• Act as a functional resource for HR systems by answering user questions, supporting modules such as onboarding, recruiting, time tracking, performance, learning, compensation, and reporting.</p><p>• Partner with HR, payroll, benefits, and IT teams to investigate system issues, resolve data discrepancies, and improve process reliability across multiple business entities.</p><p>• Perform testing for system enhancements, updates, releases, and workflow changes to confirm functionality and minimize operational disruption.</p><p>• Help streamline HR operations by identifying automation opportunities, reducing repetitive manual tasks, and improving manager and employee self-service tools.</p><p>• Create, maintain, and distribute recurring and ad hoc reports that support HR, benefits, payroll, finance, and leadership decision-making needs.</p><p>• Maintain documentation such as procedures, process guides, and support records while protecting the confidentiality and integrity of sensitive employee information.</p><p>• Support compliance-related reporting, access controls, and role-based permissions in alignment with company policy and applicable federal and state requirements.</p>
<p>We are looking for an experienced AI/Data Governance Program Lead to help strengthen responsible AI practices within a financial services environment in San Diego, California. This position works closely with technology, security, legal, and risk stakeholders to create practical governance for AI platforms, large language models, and automated decision-support tools. The role is ideal for someone who can translate evolving regulatory expectations into clear controls that support innovation while protecting the business.</p><p><br></p><p>Responsibilities:</p><p>• Design and refine governance frameworks, policy standards, and review processes that guide the responsible use of AI across the organization.</p><p>• Assess internally developed and externally sourced AI solutions to identify concerns related to security, privacy, compliance, and operational risk.</p><p>• Oversee a centralized record of AI tools and use cases, ensuring approved implementations remain visible, current, and properly governed.</p><p>• Define control measures for employee-created AI solutions, including expectations for data access, retention, and acceptable content handling.</p><p>• Partner with audit, risk, and control teams to address identified weaknesses, strengthen oversight, and communicate program status to leadership.</p><p>• Provide practical guidance to business teams on responsible AI adoption and adjust governance approaches as technologies and regulations continue to change.</p><p>• Contribute to risk assessments involving model governance, data governance, and architecture governance for AI-enabled initiatives.</p>
We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure employees have the tools they need to work effectively.<br><br>Responsibilities:<br>• Prepare, image, and set up laptops for deployment, ensuring each device is properly configured for user needs.<br>• Provide day-to-day help desk assistance by responding to technical issues and supporting employees with hardware and software concerns.<br>• Diagnose and resolve problems affecting desktop and laptop computers to restore functionality with minimal disruption.<br>• Support printers, monitors, docking stations, and other peripheral devices by identifying issues and applying practical fixes.<br>• Investigate basic network and connectivity problems, including access and performance issues, and escalate when necessary.<br>• Manage and update service desk tickets to document requests, track progress, and maintain clear communication with users.<br>• Assist with user account support and access-related tasks within Active Directory and Windows-based environments.<br>• Perform routine troubleshooting across Microsoft Windows systems to maintain stable and efficient end-user computing experience.
<p>We are looking for a Security Analyst to join our aviation client in a contract position based onsite in Petaluma, California. This role is ideal for an experienced security specialist who can strengthen daily security operations, investigate threats, and help protect cloud, identity, and endpoint environments. You will work closely with technical partners across IT and security to reduce risk, improve response readiness, and support compliance-focused initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Lead the response to security events by containing threats, gathering evidence, escalating issues when needed, and documenting outcomes for follow-up review.</p><p>• Oversee identity and access activities, including user access reviews, permission governance, and control validation across enterprise systems.</p><p>• Analyze suspicious authentication activity, compromised accounts, phishing attempts, and other indicators of malicious behavior to determine impact and next steps.</p><p>• Coordinate vulnerability follow-up efforts with IT teams to drive remediation progress and reduce exposure across the environment.</p><p>• Track endpoint protection health, device compliance status, and broader security posture to identify gaps requiring attention.</p><p>• Examine privileged account usage, network security logs, and web access controls to detect abnormal or unauthorized activity.</p><p>• Maintain and enhance operational security documents such as incident procedures, playbooks, standard operating guidance, and response runbooks.</p><p>• Prepare recurring security reports and metrics covering incidents, threat trends, vulnerabilities, and operational performance.</p><p>• Support audit requests, compliance reviews, eDiscovery efforts, and third-party security assessments as part of ongoing governance activities.</p><p>• Partner with security, infrastructure, and support teams on daily operations, tabletop exercises, and continuous improvements informed by incident findings.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
<p>We are looking for a detail-oriented Payroll Analyst to join a manufacturing organization in Rochester, New York. This role is responsible for delivering accurate and timely payroll across multiple employee groups while ensuring compliance with tax, wage, and reporting requirements. The position works closely with Finance, Human Resources, and external partners to support payroll operations, resolve issues, and strengthen process reliability.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee end-to-end payroll operations for approximately 600 employees across multiple U.S. entities, managing different pay schedules for manufacturing and corporate personnel.</li><li>Administer payroll for U.S. employees across three companies, ensuring accurate calculations, timely disbursements, and adherence to established payroll procedures.</li><li>Coordinate Canadian payroll operations on a bi-weekly schedule, ensuring employee compensation is processed accurately and in accordance with applicable requirements.</li><li>Apply prevailing wage guidelines and other specialized wage requirements to ensure proper employee compensation and regulatory compliance.</li><li>Manage payroll tax activities, including tax filings, invoice reconciliation, garnishment administration, and required quarterly and annual submissions.</li><li>Maintain the integrity of Workday payroll functionality by overseeing system settings, troubleshooting configuration issues, and supporting payroll-related integrations.</li><li>Review payroll-related benefit deductions, retirement plan contributions, disability payments, and leave-related adjustments to ensure accurate employee compensation.</li><li>Analyze payroll data, reconcile discrepancies, and generate reports to support financial accuracy, audit readiness, and internal reporting needs.</li><li>Partner with Human Resources, Finance, and third-party providers to address payroll inquiries, resolve processing issues, and ensure consistency across payroll operations.</li><li>Evaluate existing payroll workflows and system capabilities to identify opportunities for greater efficiency, improved controls, and continued compliance with changing regulations.</li></ul><p><br></p><p><br></p>
We are looking for a Payroll Tax Analyst to support payroll tax operations for a long-term contract assignment based in Middle River, Maryland. This role focuses on ensuring accurate tax withholding, resolving complex employee tax questions, and maintaining compliance with federal, state, and local payroll tax regulations. The ideal candidate brings strong payroll tax expertise, sound analytical skills, and hands-on experience working with UKG Pro in a fast-paced environment.<br><br>Responsibilities:<br>• Act as the primary resource for employee-specific payroll tax matters and provide guidance on tax-related questions.<br>• Investigate and resolve payroll tax discrepancies, including complex situations involving visa holders and tax-exempt status.<br>• Monitor payroll tax withholding to help ensure compliance with applicable federal, state, and local requirements.<br>• Update unemployment insurance rates in the payroll system and verify changes are accurately reflected.<br>• Partner with employees and payroll team members to address tax notices, unemployment questions, and related concerns.<br>• Review payroll tax data through audits and validation checks to confirm accuracy and regulatory compliance.<br>• Prepare and assess payroll and tax reports, including analysis tied to cost centers and other payroll metrics.<br>• Assist with broader payroll processing activities when additional operational support is needed.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization.<br><br>Responsibilities:<br>• Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment.<br>• Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution.<br>• Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions.<br>• Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise.<br>• Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution.<br>• Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes.<br>• Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources.<br>• Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.
<p>We are looking for an LIS Data Analyst to support laboratory systems in Greenville, South Carolina. This contract opportunity with permanent potential is ideal for someone who enjoys solving interface issues, maintaining accurate laboratory data configuration, and partnering with operational teams in a healthcare environment. In this individual contributor role, you will focus on the ongoing administration of the laboratory information system, help ensure reliable result delivery, and contribute to system-related improvement efforts.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily support and upkeep of the laboratory information system, including configuration updates, test build maintenance, result setup, and issue resolution.</p><p>• Manage the laboratory system portion of order and result interfaces, monitor message flow, and investigate failed or delayed transmissions.</p><p>• Troubleshoot application and interface problems by identifying whether issues originate within the LIS, the connected EHR, or an external vendor platform.</p><p>• Maintain accurate test catalogs, compendiums, and result code mappings to support reliable laboratory reporting.</p><p>• Partner with laboratory operations teams on workflows and system-related needs that affect testing and result delivery.</p><p>• Review HL7 result messaging to identify errors, validate data movement, and support interface stability.</p><p>• Use SQL queries and analytical methods to research data issues, validate configurations, and support troubleshooting efforts.</p><p>• Contribute to Beacon-related projects and enhancement work as needed while maintaining strong day-to-day system performance.</p>
We are looking for an IT Security Analyst to support and strengthen daily security operations for a financial services environment in Bensalem, Pennsylvania. This role focuses on monitoring security activity, managing risk and compliance tasks, and helping ensure timely response to incidents, vulnerabilities, and access-related concerns. The ideal candidate brings a strong service mindset, solid technical judgment, and the ability to collaborate across technology teams while maintaining a secure and well-documented operating environment.<br><br>Responsibilities:<br>• Manage incoming security-related support requests, resolve issues within established service expectations, and provide responsive assistance to internal users and IT partners.<br>• Perform recurring reviews of security devices, system settings, and user access controls to confirm appropriate protection and identify areas requiring remediation.<br>• Use governance, risk, and compliance tools to track vulnerability findings, coordinate follow-up actions, and work with infrastructure teams to keep patching efforts on schedule.<br>• Conduct third-party security assessments and prepare clear reporting to support vendor risk visibility and decision-making.<br>• Gather and organize evidence for internal and external audits, ensuring materials are accurate, complete, and available when needed.<br>• Contribute to the improvement of security monitoring capabilities by evaluating SIEM performance and recommending enhancements to alerting and visibility.<br>• Record and help investigate security events, malware alerts, and related incidents while supporting escalation and coordination across technical teams.<br>• Review information security policies on a regular basis, update existing standards, and draft new documentation to address control gaps or regulatory changes.<br>• Provide security-focused support for Windows environments and business applications, while helping maintain procedures and improve operational processes.<br>• Work with cross-functional technology teams on security initiatives, deployments, and broader projects involving firewalls, web filtering, intrusion prevention, and data protection controls.
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership.<br><br>Responsibilities:<br>• Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner.<br>• Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through.<br>• Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms.<br>• Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments.<br>• Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues.<br>• Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use.<br>• Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site.<br>• Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities.<br>• Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
<p>We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.</p><p>• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.</p><p>• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.</p><p>• Receive, track, and update technical support requests through the organization's ticket management system.</p><p>• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.</p><p>• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.</p><p>• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.</p><p>• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.</p>
<p>We are looking for a Security Operations Analyst to support critical security initiatives. This role is ideal for someone who is detail oriented and can strengthen day-to-day security operations while contributing to organized project execution and cross-functional coordination. The position blends operational security oversight with structured planning, making it a strong fit for someone who is comfortable working across both analytical and consulting-focused responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Monitor security operations activities and help maintain consistent response processes across ongoing initiatives.</p><p>• Coordinate with internal stakeholders to track security-related tasks, priorities, and project timelines.</p><p>• Review operational workflows to identify risks, gaps, and opportunities for improved security performance.</p><p>• Support the execution of security programs by organizing deliverables, status updates, and action plans.</p><p>• Assist in documenting procedures, findings, and recommendations to promote clear communication and accountability.</p><p>• Work with teams across the business to align security efforts with project goals and operational requirements.</p><p>• Contribute to issue tracking and follow-up activities to help ensure timely resolution of security concerns.</p>
<p>We are looking for an experienced Identity Access Analyst to join our Information Technology team in Glens Falls, New York. This position plays a key role in advancing identity and access practices, improving control over user permissions, and supporting audit and cybersecurity objectives across the organization. The ideal candidate brings strong expertise in access governance, authentication technologies, and secure account administration within enterprise environments.</p>
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.<br>• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.<br>• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.<br>• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.<br>• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.<br>• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.<br>• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.<br>• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
<p>We are looking for an experienced <strong>Sr. AR Analyst</strong> to support accounts receivable operations in Fort Lauderdale, FL. This position focuses on complex customer accounts, accurate billing, timely collections, and detailed account analysis to strengthen cash flow and financial accuracy. The ideal candidate will work closely with cross-functional teams, help resolve payment issues efficiently, and contribute to process improvements across billing and receivables activities.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee a portfolio of high-impact customer accounts by managing invoicing, collections, and payment posting with a high degree of accuracy and timeliness.</p><p>• Administer customer deposits and progress billing activities while ensuring invoices are aligned with contract terms and project milestones.</p><p>• Collaborate with project and estimating teams to confirm billing readiness and address issues that could delay invoicing.</p><p>• Review account activity, investigate billing concerns, and drive prompt resolution of disputes or payment discrepancies.</p><p>• Track receivables aging trends, prioritize follow-up efforts, and support initiatives that reduce overdue balances and improve collection results.</p><p>• Complete detailed account reconciliations, maintain organized customer records, and research significant account variances.</p><p>• Process incoming payments, credits, adjustments, and approved write-offs in accordance with established company policies and controls.</p><p>• Prepare recurring aging summaries, collection updates, and performance reporting for management, including monitoring Days Sales Outstanding and recommending improvements.</p><p>• Support month-end and year-end close by assisting with reconciliations, revenue-related analysis, work-in-progress billing, audit documentation, and testing activities tied to system enhancements.</p><p>• Act as a subject matter resource for accounts receivable processes while providing guidance and training to team members and identifying opportunities to improve efficiency and internal controls.</p>
<p>We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.</p><p>• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.</p><p>• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.</p><p>• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.</p><p>• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.</p><p>• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.</p><p>• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.</p><p>• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.<br><br>Responsibilities:<br>• Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.<br>• Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.<br>• Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.<br>• Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.<br>• Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.<br>• Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.<br>• Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.
<p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.</p><p>• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.</p><p>• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.</p><p>• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.</p><p>• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.</p><p>• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.</p><p>• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.</p><p>• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.</p><p>• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.<br>• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.<br>• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.<br>• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.<br>• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.<br>• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.<br>• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.<br>• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.<br>• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
We are looking for a Help Desk/Desktop Support Analyst to support end users through hands-on technical assistance and responsive service. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving desktop and system issues, guiding users through technical challenges, and maintaining a reliable computing environment. The role focuses on day-to-day support across Microsoft Windows platforms while ensuring service requests are handled accurately and efficiently.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and workstation issues affecting end users across the organization.<br>• Diagnose and resolve hardware, software, and operating system problems in Microsoft Windows environments with a strong emphasis on timely service.<br>• Manage incoming service desk requests, document issue details clearly, and follow tickets through to resolution.<br>• Support user account administration tasks within Active Directory, including access updates, password assistance, and account maintenance.<br>• Install, configure, and troubleshoot Windows 10 systems and related peripherals to keep employees productive.<br>• Escalate more complex technical problems when needed while maintaining clear communication with users and internal support teams.<br>• Track recurring incidents, identify common support trends, and contribute to practical solutions that improve day-to-day IT operations.