We are looking for an experienced Senior Systems Administrator to join our team in Schaumburg, Illinois. In this contract role, you will play a key part in managing and securing system environments while addressing user needs through effective troubleshooting and system administration. This position offers an excellent opportunity to work on a balanced mix of help desk and systems tasks.<br><br>Responsibilities:<br>• Manage and maintain Active Directory environments, including implementing security measures and optimizing server configurations.<br>• Ensure compliance and security across Microsoft 365 platforms, including Intune, to protect organizational data.<br>• Provide technical support and resolve user issues, handling a range of help desk tasks efficiently.<br>• Administer and maintain Windows Server and Windows 10 systems, ensuring optimal performance and reliability.<br>• Collaborate on the design and implementation of Citrix solutions for improved end-user computing experiences.<br>• Utilize AWS technologies to support cloud-based infrastructure and services.<br>• Develop and enforce group policies and local security policies to enhance system security.<br>• Perform regular system audits and apply necessary updates to maintain compliance and functionality.<br>• Troubleshoot complex technical issues across multiple platforms, ensuring timely resolution.<br>• Assist in creating documentation and guidelines for system operations and user processes.
We are looking for a skilled Systems Engineer to join our team in Asheville, North Carolina. This contract-to-permanent role offers the opportunity to work on cutting-edge technologies, focusing on Hyper-V management and Azure platforms. The ideal candidate will play a key role in supporting a mix of enterprise clients and smaller customers while contributing to the overall success of our services team.<br><br>Responsibilities:<br>• Oversee and manage Hyper-V environments with an emphasis on Systems Center operations.<br>• Handle Microsoft Azure-related tasks, including cloud migration, identity management, and access policies.<br>• Provide advanced support for Azure Active Directory and ensure seamless integration with other systems.<br>• Act as an escalation point for Tier 1 support during on-call rotations, addressing complex technical issues.<br>• Develop and implement training programs to enhance in-house staff capabilities.<br>• Collaborate with team members to support a large enterprise client and approximately 50 smaller customers.<br>• Ensure the smooth transition of systems from on-premises to cloud environments.<br>• Participate in a two-stage interview process, including technical assessments.<br>• Manage time effectively to meet client and organizational expectations.<br>• Work in a hybrid or onsite schedule, adhering to an 8 AM to 5 PM workday.
We are looking for an experienced Network Administrator to oversee and manage network systems for a leading telecom services organization in Powell, Ohio. This long-term contract position offers the opportunity to design, maintain, and optimize advanced network solutions while ensuring smooth and secure connectivity across the company’s infrastructure. The ideal candidate will possess strong technical expertise and the ability to troubleshoot complex network challenges.<br><br>Responsibilities:<br>• Configure and maintain Cisco routers to ensure seamless network operations.<br>• Design and implement efficient network layouts tailored to business needs.<br>• Monitor and manage network performance to identify and resolve any connectivity issues.<br>• Optimize network architecture for scalability and security.<br>• Manage Active Directory operations, including user account maintenance and system permissions.<br>• Conduct regular assessments of network infrastructure to enhance reliability and efficiency.<br>• Collaborate with team members to develop and execute network improvement strategies.<br>• Provide technical support and solutions for network-related challenges.<br>• Document network configurations and updates for reference and compliance purposes.<br>• Stay updated on industry trends and emerging technologies to recommend improvements.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure seamless operation of computer systems and networks for employees and teams. Your expertise will help resolve technical issues, maintain hardware and software functionality, and optimize user experiences.<br><br>Responsibilities:<br>• Provide technical assistance for Windows and Mac OS platforms, ensuring smooth operation and troubleshooting system issues.<br>• Manage user accounts in Active Directory and Azure AD, overseeing access control and permissions.<br>• Resolve hardware and software problems, including desktop imaging and computer reboots.<br>• Troubleshoot network connectivity issues across LAN/WAN environments.<br>• Utilize ServiceNow or similar ticketing systems to track and resolve IT support requests.<br>• Assist with setup and management of conference rooms, including video and audio equipment.<br>• Support Office 365 applications, ensuring their functionality and integration.<br>• Collaborate with teams to diagnose and resolve issues with routers and switches.<br>• Maintain and update desktop hardware to meet organizational standards.<br>• Provide guidance and training to users on system functionalities and best practices.
<p>We are looking for a Tier III Support Technician to serve as an escalation point for complex technical issues and support enterprise IT environments across endpoints, servers, and cloud platforms. This role requires deep technical troubleshooting, systems administration skills, and the ability to work independently on advanced issues and projects.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as Tier III escalation support for complex endpoint, system, and network issues</li><li>Troubleshoot Windows/macOS endpoints, servers, and enterprise applications</li><li>Administer Active Directory, Group Policy, Microsoft 365, and identity platforms</li><li>Manage endpoint management tools (Intune, SCCM/MECM, JAMF, etc.)</li><li>Diagnose and resolve performance, security, and configuration issues</li><li>Implement and support security policies, patching, and vulnerability remediation</li><li>Collaborate with network, server, and security teams on infrastructure projects</li><li>Document solutions, procedures, and knowledge base articles</li><li>Mentor Tier I/II technicians and provide technical guidance</li></ul><p><br></p>
<p>We are looking for an experienced Windows/Azure Systems Architect to join our team in the Naples, FL area for on-site architectural and team lead expertise in advancing our client's infrastructure and integration initiatives. This Contract-to-permanent hire position offers the opportunity to lead and design enterprise-level IT infrastructure solutions while ensuring optimal performance, security, and scalability. The ideal candidate will bring deep expertise in Windows Server, Azure cloud platforms, virtualization, and endpoint management, coupled with a proven ability to lead technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement secure, high-performance IT infrastructure solutions based on Windows and Azure technologies.</p><p>• Manage Windows Server environments, leveraging Group Policy and Active Directory to ensure optimal functionality and security.</p><p>• Architect and oversee Azure cloud solutions, including IaaS, PaaS, and hybrid deployments, ensuring seamless integration with on-premises systems.</p><p>• Develop and maintain virtualization environments using VMware and ensure reliable backup and recovery processes with Veeam.</p><p>• Administer Microsoft 365 and Intune for effective device management, security, and organizational compliance.</p><p>• Lead and mentor a team of systems engineers, driving project success and fostering collaboration.</p><p>• Establish and enforce security policies to meet compliance standards and protect organizational assets.</p><p>• Provide advanced troubleshooting for complex infrastructure issues while optimizing systems for performance and cost efficiency.</p><p>• Document technical procedures and solutions, offering training to team members and stakeholders.</p>
We are looking for an experienced IT Support specialist to join our team in Postville, Iowa. This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality.<br><br>Responsibilities:<br>• Address and resolve service desk tickets related to printing, login issues, and screen problems.<br>• Configure and manage telephony systems, Active Directory, Azure AD, and Office 365.<br>• Utilize tools like Entra and Intune for monitoring and deployment tasks.<br>• Provide support for Windows desktop systems and server environments.<br>• Manage virtualization systems such as Hyper-V and perform routine system maintenance.<br>• Assign security-related tasks and escalate issues when necessary.<br>• Perform backups and system reboots to ensure data integrity.<br>• Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability.<br>• Maintain and optimize desktop hardware and imaging processes.<br>• Assist with SQL Server management as needed to support business operations.
<p>We are looking for an experienced Tier 2 IT Support Analyst to provide advanced technical assistance. This role involves managing escalated IT issues, root cause analysis to resolve issues, project work and supporting various devices and software platforms. </p><p><br></p><p>Responsibilities</p><ul><li>Provide Tier 2 support for desktops, applications, and end‑user systems</li><li>Resolve escalated issues and troubleshoot complex technical problems</li><li>Administer Active Directory, Microsoft 365, Azure, and Intune</li><li>Support and maintain audio‑visual systems, IP cameras, and VoIP technologies</li><li>Support public safety technology including Cradlepoint modems and Axon Fleet 3</li><li>Use and manage ITSM tools</li><li>Assist with hardware and software installations and asset tracking</li></ul><p>Interested candidates should submit resumes to sally.lander@roberthalf(.com) or contact Sally Lander at 612.249.0254.</p>
We are looking for an experienced IT Manager to oversee and optimize the technology infrastructure of our retail operations in Bluffton, South Carolina. The ideal candidate will possess strong leadership capabilities and technical expertise to ensure seamless functionality and security across systems. This role requires a proactive individual who can manage and enhance IT processes, troubleshoot issues, and implement effective solutions.<br><br>Responsibilities:<br>• Manage and maintain Active Directory to ensure proper user access and system security.<br>• Oversee backup technologies to safeguard data integrity and enable recovery in case of system failures.<br>• Administer and troubleshoot Cisco technologies, including network equipment and configurations.<br>• Supervise the installation, maintenance, and repair of computer hardware to support business operations.<br>• Implement and oversee configuration management to streamline IT workflows and maintain system consistency.<br>• Monitor system performance and proactively address issues to minimize downtime.<br>• Collaborate with other departments to identify technology needs and provide solutions.<br>• Develop and enforce IT policies and procedures to ensure compliance and operational efficiency.<br>• Provide training and support to staff on IT systems and processes.<br>• Research and recommend new technologies to improve overall business performance.
We are looking for an experienced Network/Systems Administrator to join our team in Ridgeway, South Carolina. This contract-to-permanent position offers an opportunity to support and maintain critical IT systems in a dynamic manufacturing environment. The ideal candidate will have a strong background in network management, system administration, and technical troubleshooting.<br><br>Responsibilities:<br>• Maintain and optimize factory IT systems, including servers, network infrastructure, and devices used by end-users.<br>• Diagnose and resolve connectivity issues related to switches, firewalls, and wireless networks.<br>• Provide hands-on technical assistance to office and production staff, addressing hardware, software, printer, and user access concerns.<br>• Ensure production-critical IT systems remain operational and minimize downtime.<br>• Collaborate with external vendors and corporate IT teams to address technical challenges and implement effective solutions.<br>• Monitor system performance, conduct regular data backups, apply patches, and enforce basic cybersecurity protocols.<br>• Manage network cabling and ensure proper configuration for LAN and WAN technologies.<br>• Support and troubleshoot issues related to Microsoft 365 and Active Directory environments.<br>• Implement foundational practices for system monitoring and maintaining IT equipment.<br>• Assist with the installation and configuration of Cisco routers and other network devices.
<p>We are looking for a dedicated Systems Security Administrator to join our team in Houston Texas. This role focuses on managing and enhancing Windows-based IT environments while supporting security operations to ensure the integrity and protection of organizational systems. The successful candidate will play a key role in maintaining system reliability and implementing security measures that align with best practices.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain Windows Server environments, including Active Directory and file services, to ensure optimal performance.</p><p>• Configure and manage Group Policy Objects (GPOs) to enforce system settings and user access policies.</p><p>• Conduct regular system monitoring, troubleshooting, and performance optimization to maintain service availability.</p><p>• Perform patch management and updates across servers and endpoints to address vulnerabilities and ensure compliance.</p><p>• Develop and maintain detailed documentation for system configurations, procedures, and changes.</p><p>• Support the deployment and enforcement of security controls across IT infrastructure.</p><p>• Assist in managing Data Loss Prevention (DLP) tools and policies to safeguard sensitive information.</p><p>• Collaborate with security teams to address vulnerabilities, apply security patches, and enhance system hardening.</p><p>• Participate in audits and compliance initiatives, ensuring adherence to access control and security frameworks.</p><p>• Contribute to the implementation of cybersecurity measures and related operational improvements.</p>
<p>We are looking for a skilled Desktop Support Analyst to join a growing team in Postville, Iowa! If you like to be busy, this is your next opportunity!! In this role, you will serve as the primary point of contact for IT-related issues through the ticketing system and be the hands, eyes, and feet for their supporting MSP, ensuring smooth operations and resolving technical challenges. The position requires hands-on expertise in managing hardware, software, and network systems to support organizational needs effectively. One will be able to learn and/or apply one's current knowledge and experience! A great place to call home and take ownership in projects! Apply today, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn). </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to and resolve IT support tickets related to printing, login issues, screen problems, and other desktop concerns.</p><p>• Administer and troubleshoot Active Directory (AD), Azure, and Microsoft Office 365 environments.</p><p>• Configure and maintain Windows desktops and servers, ensuring optimal performance.</p><p>• Manage backups, perform system reboots, and oversee Hyper-V virtualization tasks.</p><p>• Implement and maintain security measures, including assigning permissions and monitoring system access.</p><p>• Support telephony systems and ensure smooth communication setups.</p><p>• Configure and troubleshoot network devices, including Cisco switches and Fortinet firewalls.</p><p>• Utilize tools like Entra and Intune to manage device and identity configurations.</p><p>• Collaborate with the IT Manager and other stakeholders to address ongoing technical needs and improvements.</p><p>• Conduct routine maintenance and updates on organizational IT systems to ensure reliability.</p>
<p><strong>What You’ll Do:</strong></p><p> • Maintain and troubleshoot physical endpoints across factories, remote offices, and embedded machining equipment.</p><p> • Manage Windows Server fundamentals including Active Directory, Group Policy, and DNS.</p><p> • Administer and deploy systems across Debian, Windows, and MacOS environments.</p><p> • Configure and administer cloud and on-prem virtualization (QEMU/KVM, Kubernetes, EC2).</p><p> • Support and administer on-premises servers (HPE/Dell).</p><p> • Maintain and administer networking equipment (PANOS, JUNOS, AWS TGW).</p><p> • Manage RAID, data backup, and duplication processes.</p><p> • Deploy and support Data Loss Prevention technologies.</p><p> • Support both on-premises and cloud databases (MSSQL, Postgres).</p><p> • Collaborate with Cybersecurity on security requirements, documentation, and training.</p><p> • Document network configurations, procedures, and maintain device inventory across factories.</p><p> • Analyze performance and resolve bottlenecks and QoS issues.</p><p> • Provide Tier 3 technical support and work with vendors on complex issues.</p><p><br></p>
<p>We are looking for a skilled Systems and Network Engineer to join our team in the Metroplex. In this role, you will design, manage, and optimize IT systems and networks while ensuring security, reliability, and scalability. You will collaborate with team members and stakeholders to implement innovative solutions and maintain seamless operations, contributing to a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Design, maintain, and troubleshoot complex network and server environments, including wireless systems and Windows-based servers.</p><p>• Develop and implement automation scripts using PowerShell to streamline workflows and enhance operational efficiency.</p><p>• Manage security protocols, including endpoint protection, disaster recovery, backups, and access control measures.</p><p>• Lead infrastructure projects focused on storage solutions, virtualization, and automation for both office and home settings.</p><p>• Facilitate the integration of emerging technologies, such as AI tools, into company workflows and IT infrastructure.</p><p>• Oversee cloud-based systems like Microsoft Azure, Office 365, and SharePoint to ensure optimal performance.</p><p>• Configure and manage networking and storage solutions using Cisco technologies.</p><p>• Participate in on-call rotations to provide critical support for systems and networks.</p><p>• Collaborate with cross-functional teams to address technical challenges and deliver innovative solutions.</p><p>• Ensure compliance with industry standards and best practices in IT systems management.</p>
<p>We’re seeking a motivated IT Assistant to join our client’s team in Des Moines, Iowa. This contract-to-hire role is a great opportunity for someone who enjoys solving technical problems, supporting end users, and being hands-on with day-to-day IT operations. In this role, you’ll play an important part in keeping systems running smoothly and providing a great technology experience across the organization.</p><p><br></p><p><strong><em>100% ONSITE IN DES MOINES</em></strong></p><p><strong><em>MUST BE A US CITIZEN / GREENCARD HOLDER</em></strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide frontline technical support by diagnosing and resolving hardware, software, and basic network issues</p><p> • Set up, configure, and deploy new workstations, laptops, devices, and peripherals</p><p> • Respond to and resolve service desk tickets in a timely and customer-focused manner</p><p> • Document issues, resolutions, and procedures within the IT knowledge base</p><p> • Support system updates, upgrades, and technology migrations in partnership with the IT team</p><p> • Assist with Active Directory tasks, including user account creation, updates, and access management</p><p> • Monitor and help maintain endpoint security using tools such as Microsoft Intune</p><p> • Support Microsoft Windows 10 and Microsoft 365 applications</p><p> • Track, manage, and maintain accurate inventory of IT hardware and assets</p><p> • Deliver friendly, reliable, and attentive support to employees at all levels</p>
We are looking for a skilled Systems Administrator to join our team in Fairview Park, Ohio. This role involves managing and maintaining server systems, networks, and computer infrastructure to ensure seamless operations. The ideal candidate will have a strong background in Microsoft technologies, troubleshooting expertise, and a proactive approach to system management.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to support organizational needs.<br>• Document and update records related to network configurations, server setups, and computer systems.<br>• Address and resolve service calls on a daily basis to maintain operational efficiency.<br>• Provide on-call support to ensure timely responses to critical issues.<br>• Travel approximately 15% of the time to support remote operations or client needs.<br>• Collaborate on various projects and tasks as assigned to improve systems and processes.<br>• Implement security measures and monitor system performance to mitigate risks.<br>• Manage basic Linux systems to support diverse technology requirements.<br>• Utilize Microsoft Active Directory, Azure, and SharePoint for effective system management.
<p>We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Wilton, Connecticut. In this role, you will be responsible for managing and maintaining IT systems, ensuring optimal functionality, and delivering exceptional technical support. This position offers the opportunity to work with cutting-edge technologies and collaborate with diverse teams to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for Microsoft core business applications, ensuring seamless operation and resolving issues promptly.</p><p>• Manage and support virtual environments utilizing Microsoft Azure Cloud, Hyper-V, and VMware technologies.</p><p>• Plan, implement, and maintain Microsoft-related systems such as Windows Server, SharePoint, Office 365, Teams, and other tools.</p><p>• Develop and execute tailored system solutions aligned with client needs, fostering enhanced operational efficiency.</p><p>• Configure and maintain disaster recovery systems to safeguard critical data and ensure business continuity.</p><p>• Provide network-level technical services, including managing connectivity, routers, firewalls, and system security.</p><p>• Set up and support remote access solutions, leveraging technologies such as Remote Desktop Services.</p><p>• Administer server environments, including Active Directory and Group Policy configurations.</p><p>• Create comprehensive system documentation, offer consulting services, and conduct system reviews with actionable recommendations.</p><p>• Communicate effectively with clients to provide updates, address concerns, and manage changes or planned outages.</p>
We are working with a client based in Metro Atlanta seeking a mid-level Systems Administrator / Help Desk Engineer to provide hands-on technical support across end-user systems and core IT infrastructure. This role is well-suited for a technically capable, customer-focused detail oriented who has moved beyond entry-level help desk work and is ready to take ownership of troubleshooting, system support, and day-to-day IT operations. <br> What You’ll Do: • Provide Level 2 support and act as an escalation point for complex end-user issues involving hardware, software, and connectivity. • Support and administer Windows desktops and laptops in a corporate environment. • Manage user accounts, access, and permissions within Active Directory and Group Policy. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Troubleshoot network connectivity issues (LAN/WAN, VPN, DNS, DHCP) and work with senior staff as needed. • Assist with system updates, patching, device deployments, and endpoint security initiatives. • Maintain and update IT documentation, knowledge base articles, and support procedures. • Collaborate with internal teams and vendors on infrastructure improvements and technology projects. • Deliver timely, detail oriented support to both on-site and remote users.
<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
We are looking for an experienced Infrastructure Administrator to join our team on a contract basis in Greer, South Carolina. This role involves managing and optimizing IT systems and networks, ensuring seamless operations across data centers and cloud environments. The position requires a strong technical skill set and an ability to address networking and system challenges effectively.<br><br>Responsibilities:<br>• Oversee the transition and setup of two data centers, ensuring optimal connectivity and storage configurations.<br>• Implement and maintain cloud security measures, including multifactor authentication and Azure security profiles.<br>• Administer and troubleshoot Microsoft Office 365 and Azure Active Directory environments.<br>• Monitor and address intermittent network speed issues to maintain consistent system performance.<br>• Manage server virtualization using VMware, ensuring reliable and efficient operations.<br>• Configure and support networking equipment, including the migration from Meraki to Ubiquity.<br>• Analyze and resolve issues related to spam filtering and email security.<br>• Collaborate with cross-functional teams to execute IT projects within established timelines.<br>• Conduct regular system audits to identify vulnerabilities and optimize infrastructure.<br>• Provide technical expertise for data center operations and maintenance.
The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job<br>Functions/Responsibilities:<br>• Provide subject matter expertise in resolving incidents and problems.<br>• Execution of service requests.<br>• Contributes to the planning and organization of the deployment of new systems.<br>• Participates in departmental and cross-departmental IT projects.<br>• Lead and train fellow desktop administrators in organizational procedures.<br>• Assists in organizational training<br>• Contributor of the knowledge store used by the desktop support team.<br>• Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures.<br>• Ensure that asset management library is accurate.<br>• Follows best practices and standards for the desktop support team.<br>• Execute the asset management procedure.<br>• Contributes to the project planning of hardware and software procurement process.<br>Required Experience:<br><br>What you bring to the team:<br>Competencies:<br>• 2+ years’ experience in desktop support · Microsoft certifications relating to desktop support preferred<br>• CompTIA A+ Certification is preferred<br>• Excellent customer service skills<br>• Strong inter-personal and communication skills<br>• Strong troubleshooting skills<br>• Ability to explain and document procedures verbally and in writing<br>• Demonstrated ability to act proactively<br>• Demonstrated ability to prioritize and document tasks / activity<br>• Demonstrated ability to enact improvements within IT environment / end-user experience<br>• Experience working in a fast-paced support environment <br>• Experience using ticketing tool to react to failures, requests and escalations<br>• Experience with desktop imaging, inventory, and reporting tools<br>• Strong familiarity and support experience with thin-clients technology<br>• Strong understanding of support requirements related to Windows Desktop OS<br>• OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques<br>• Experience in Active Directory management<br>• Experience in PowerShell Scripting preferred<br>• Experience in SalesForce strongly preferred<br>• Basic understanding of phone support (basic troubleshooting, setup)<br>• Basic understanding of support requirements related to Windows Server OS<br>• Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)<br>Education:<br>Associate’s degree (or higher) or 2+ years detail oriented work experience<br>Required License(s)/Certification(s):<br>Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.
We are looking for a skilled Desktop Support Analyst to join our team in Shoreview, Minnesota. This role involves providing second-level technical support for both onsite and remote users, ensuring smooth operations and timely resolutions. As part of the team, you will handle PC deployments, incident management, executive support, and hardware disposal activities. This is a long-term contract position offering an excellent opportunity to showcase your expertise in desktop support.<br><br>Responsibilities:<br>• Deploy Windows and iOS laptops to users at the corporate campus and remote locations.<br>• Deliver prompt technical assistance to executive staff and administrative teams.<br>• Maintain and troubleshoot A/V equipment in conference rooms and individual workspaces.<br>• Collaborate with both local and offshore teams to coordinate deployment operations.<br>• Manage hardware disposal processes in line with organizational protocols.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Ensure systems are properly configured and updated to meet user needs.<br>• Provide support for Microsoft 365 applications and resolve related technical problems.<br>• Assist with desktop imaging and configuration using Microsoft SCCM tools.<br>• Monitor and maintain Active Directory accounts for user access and security.
<p>We are looking for an experienced Infrastructure Lead/Manager to join a growing team in Roseville, Minnesota. In this role, you will oversee critical IT operations, focusing on security, systems management, and network technologies. This is an excellent opportunity to contribute to a dynamic organization while implementing innovative solutions and driving strategic initiatives. This role will manage 1 person. They offer a phenomenal benefits package which includea a significant contribution yearly to your 401k plan as well as a very generous yearly bonus!</p><p><br></p><p>Responsibilities:</p><p>• Design and manage hybrid cloud and on-premises infrastructure, including Microsoft Azure, Entra ID, Active Directory, and networking systems.</p><p>• Administer VMware virtualization platforms, including Horizon View deployments, ESXi clusters, storage configurations, and host management.</p><p>• Oversee endpoint security tools such as Crowdstrike, ThreatLocker, and Abnormal AI while conducting vulnerability assessments and responding to incidents.</p><p>• Lead major IT projects, including custom software development, application maintenance, and integration of homegrown solutions.</p><p>• Coordinate network expansions for multiple office locations, including hardware setup and vendor collaboration.</p><p>• Provide advanced support for helpdesk issues, including participation in an after-hours on-call rotation.</p><p>• Develop and maintain documentation, including runbooks, escalation procedures, and security policies.</p><p>• Evaluate and onboard third-party vendors for managed services and backup solutions.</p><p>• Mentor less experienced IT staff and contribute to long-term strategic planning and technology initiatives.</p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Hartford, Connecticut. In this role, you will provide technical support and troubleshooting assistance to end users, ensuring smooth operation of IT systems and applications. This position requires strong problem-solving skills and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond to incoming service desk tickets and provide timely technical support to end users.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.<br>• Manage user accounts and permissions within Active Directory.<br>• Assist with diagnosing and addressing basic hardware and software problems.<br>• Document resolutions and maintain accurate records of service desk activities.<br>• Collaborate with other IT professionals to find solutions for complex technical issues.<br>• Guide users through system errors and provide clear instructions for resolving common problems.<br>• Monitor system performance and escalate issues when necessary.<br>• Ensure compliance with company policies and security protocols during troubleshooting.<br>• Maintain a high level of professionalism and customer service in all interactions.
