<p>Position Overview</p><p>We are seeking an experienced IT Trainer (Application Trainer) to support the successful adoption and ongoing use of Electronic Health Records (EHR) applications. This role is responsible for designing, developing, and delivering effective end-user training programs that enhance system usability and user proficiency.</p><p>The ideal candidate will bring a strong background in application training, instructional design, and user education, along with the ability to translate complex technical concepts into user-friendly learning experiences.</p><p>Key Responsibilities</p><ul><li>Deliver engaging instructor-led and virtual training sessions for new and existing applications</li><li>Develop and maintain training materials, including:</li><li>User guides</li><li>Quick reference documents</li><li>Videos and e-learning modules</li><li>Customize training content based on user roles, workflows, and system configurations</li><li>Conduct training needs assessments and recommend appropriate learning strategies</li><li>Support system rollouts, upgrades, and enhancements through targeted training initiatives</li><li>Provide hands-on demonstrations and facilitate interactive learning sessions</li><li>Evaluate training effectiveness and continuously improve content based on feedback</li><li>Serve as a Subject Matter Expert (SME) on application functionality and workflows</li><li>Collaborate with Health Services, IT teams, and vendors to align training with system capabilities</li><li>Track training schedules, attendance, and completion metrics</li></ul>
<p>The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams in Cleveland, OH. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other service lines as needed. •</p><p><br></p><p>• Provide daily back-office support services including reprographics, copy, and mail services in both physical and digital environments.</p><p>• Utilize appropriate logs to track all office services work and ensure proper documentation.</p><p>• Perform reprographics, mail handling, and document intake functions according to established procedures.</p><p>• Follow established workflows to process jobs in the proper order and meet service standards.</p><p>• Communicate with supervisors or clients regarding job status, deadlines, or potential issues.</p><p>• Meet contracted deadlines for accepting, completing, and delivering all work assignments.</p><p>• Troubleshoot basic equipment issues related to office services and reprographics machines.</p><p>• Perform quality assurance checks on completed work to ensure accuracy and quality standards.</p><p>• Load and maintain office equipment including paper, toner, and other supplies.</p><p>• Answer phone calls and emails and place service calls for equipment when necessary.</p><p>• Interact with clients in person, over the phone, or electronically to support service requests.</p><p>• Prioritize workflow to manage multiple service requests efficiently.</p><p>• Use equipment and supplies in a cost-efficient manner.</p><p>• Follow all company and client site policies and procedures.</p><p>• Lift and move materials up to 50 lbs. when required.</p>