We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
<p>We are looking for a dedicated Customer Service Representative to join our team in West Des Moines, Iowa. This long-term contract position offers the opportunity to provide excellent support to customers while handling inquiries, claims, and data entry tasks. If you have a passion for delivering quality service and thrive in a fast-paced environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls with professionalism, ensuring customer concerns are addressed effectively.</p><p>• Provide timely and accurate assistance to customers while maintaining a high level of satisfaction.</p><p>• Process claims with attention to detail, verifying information and resolving any discrepancies.</p><p>• Perform data entry tasks efficiently, ensuring records are accurate and up to date.</p><p>• Utilize Microsoft Word, Excel, and Outlook to manage correspondence and documentation.</p><p>• Ensure quality assurance by following established processes and guidelines.</p><p>• Adapt to a dynamic work environment and manage multiple tasks simultaneously.</p><p>• Collaborate with team members to improve customer service processes and outcomes.</p><p>• Uphold company standards and policies in all customer interactions.</p><p><br></p><p>If you’re looking to grow your customer service experience and take the next step in your career, we’d love to hear from you! Apply today by calling <strong>515.706.4974</strong> or visiting the <strong>Robert Half website</strong>.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Urbandale, Iowa. In this long-term contract position, you will play a vital role in delivering exceptional service to our customers by addressing their inquiries and processing claims efficiently. If you enjoy working in a fast-paced environment and thrive on providing high-quality support, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls with professionalism and empathy.</p><p>• Deliver accurate information and solutions to resolve customer inquiries.</p><p>• Process claims promptly and ensure proper documentation.</p><p>• Perform data entry tasks with precision to maintain records.</p><p>• Utilize Microsoft Word, Excel, and Outlook to manage communications and documentation.</p><p><br></p><p>Ready to build on your customer service skills in a new opportunity? Apply today! Call <strong>515.706.4974</strong> or submit your application through the <strong>Robert Half website</strong> to get started.</p>
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a long-term contract basis in Des Moines, Iowa. In this role, you will provide exceptional support to customers, process claims with accuracy, and ensure efficient handling of inquiries. This position offers a dynamic and fast-paced environment where your enthusiasm for learning and delivering results will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound customer calls, addressing inquiries and resolving issues with professionalism.</p><p>• Deliver outstanding customer service to ensure a positive experience for all clients.</p><p>• Accurately process claims and maintain detailed records for quality assurance.</p><p>• Perform data entry tasks with precision and efficiency.</p><p>• Utilize Microsoft Word, Excel, and Outlook to manage documentation and communications effectively.</p><p>• Maintain high typing accuracy, achieving speeds of 60-75 words per minute.</p><p>• Collaborate with team members to meet performance targets and contribute to overall success.</p><p><br></p><p>Ready to build on your customer service skills in a new opportunity? Apply today! Call <strong>515.706.4974</strong> or submit your application through the <strong>Robert Half website</strong> to get started.</p>
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.<br>• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.<br>• Deliver accurate and detailed information about banking products and services.<br>• Record customer interactions and transactions thoroughly in the system to maintain accurate records.<br>• Work collaboratively with team members to ensure a seamless and efficient customer experience.<br>• Analyze customer needs and recommend suitable banking solutions.<br>• Handle sensitive customer information responsibly and in compliance with banking regulations.<br>• Stay informed about banking products, services, and procedures to provide up-to-date assistance.
<p><strong>Customer Support Specialist</strong></p><p><br></p><p> <strong>Location:</strong> Louisville, KY (onsite)</p><p><br></p><p>A stable, privately held distribution and logistics company is seeking a <strong>Customer Support Specialist </strong>to support a high-volume, industrial client base. This organization has a long-standing presence in the market and offers strong stability and growth potential.</p><p><br></p><p><strong>Position Overview:</strong></p><ul><li>Manage customer orders, inquiries, and updates</li><li>Coordinate with internal teams to ensure accurate and timely fulfillment</li><li>Support sales and assist with issue resolution</li><li>Maintain records and contribute to process improvements</li></ul><p><strong>Benefits</strong></p><ul><li>2 weeks PTO + 5 sick days</li><li>8 paid holidays</li><li>Health, dental, and vision insurance</li><li>Life insurance and EAP program</li><li>401(k) plan</li><li>Discretionary profit sharing</li></ul><p><br></p><p><br></p>
We are looking for a motivated and customer-oriented, detail-oriented individual to join our team as a Customer Support Sales Representative in Torrance, California. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service while supporting sales efforts. This role offers an exciting opportunity to engage with customers, showcase products, and contribute to a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Greet customers warmly and assist them in identifying their needs, ensuring a positive interaction.<br>• Provide detailed information about products and services to help customers make informed purchasing decisions.<br>• Promote and sell products on-site, utilizing effective sales techniques to meet or surpass sales targets.<br>• Conduct product demonstrations to showcase features and benefits, addressing customer inquiries and concerns.<br>• Build and maintain strong relationships with customers to encourage repeat business and referrals.<br>• Manage inventory to ensure merchandise is well-stocked, organized, and visually appealing.<br>• Record and maintain accurate sales transactions and prepare reports on sales performance as required.<br>• Collaborate with team members to deliver seamless customer service and support shared sales strategies.
<p>We are looking for a dedicated Customer Service Representative to join our team in Shrewsbury, Massachusetts. In this role, you will play a pivotal part in ensuring smooth communication with customers, managing orders, and coordinating logistics. If you thrive in a fast-paced environment and have a strong background in customer service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Process orders efficiently through accurate data entry.</p><p>• Communicate with customers via verbal and written channels to address inquiries, requests, and concerns.</p><p>• Coordinate schedules with transportation carriers to meet shipping deadlines.</p><p>• Maintain and monitor inventory control processes to ensure accuracy.</p><p>• Collaborate with various departments, including warehouse staff and sales teams, to address order revisions, pricing, inventory updates, and customer complaints.</p><p>• Work with external carriers to confirm load availability for customer pickups.</p><p>• Manage customer databases, including advanced shipping notices and routing details.</p><p>• Handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly 508-205-2127 Eric Lebow</u></em></strong></p>
We are looking for a dedicated Customer Service Representative to join our team in St. Albans, West Virginia. This role focuses on ensuring exceptional customer experiences through effective communication, accurate order processing, and proactive issue resolution. As a key member of our team, you will manage the complete lifecycle of customer orders while collaborating across departments to ensure seamless service delivery. This is a long-term contract position offering stability and growth opportunities.<br><br>Responsibilities:<br>• Accurately verify shipping, billing, pricing, and purchase order information to ensure smooth order processing.<br>• Enter detailed instructions and customer requests into the system, ensuring all special requirements are documented.<br>• Maintain and update customer files with relevant information, including pricing, new items, address changes, and delivery preferences.<br>• Provide support to sales staff by addressing inquiries and offering assistance while they are in the field.<br>• Communicate regularly with internal and external customers to address issues and provide updates.<br>• Collaborate with team members on data entry and order intake, offering support to other Customer Service Representatives as needed.<br>• Audit customer purchase orders to confirm pricing, quantities, terms of sale, shipping details, and special instructions.<br>• Document and resolve customer complaints effectively to maintain satisfaction and trust.<br>• Process product returns promptly while adhering to documented procedures and company policies.<br>• Ensure compliance with safety, quality, and regulatory standards across all daily functions and customer interactions.
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.<br>• Process orders accurately and efficiently, ensuring all details are captured correctly.<br>• Maintain detailed records of customer interactions and transactions in the system.<br>• Resolve customer issues promptly, coordinating with internal teams when necessary.<br>• Provide clear and accurate information about products, services, and company policies.<br>• Strive to exceed customer satisfaction standards by offering exceptional service.<br>• Follow established procedures and guidelines for call center operations.<br>• Monitor and manage multiple customer accounts simultaneously.<br>• Identify opportunities to improve service processes and share feedback with management.
We are looking for a dedicated Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and the ability to effectively manage time in a fast-paced environment.<br><br>Responsibilities:<br>• Engage with customers to provide information about products and assist with order inquiries.<br>• Process and input customer orders accurately into the system.<br>• Act as a floater to support various administrative and operational tasks as needed.<br>• Collaborate with distributors to ensure timely processing and delivery of orders.<br>• Handle inbound and outbound calls to address customer needs and resolve issues.<br>• Maintain accurate records and ensure data integrity for all transactions.<br>• Utilize numerical skills to calculate order details and verify information.<br>• Monitor schedules and prioritize tasks to meet deadlines efficiently.<br>• Communicate effectively with team members and customers to ensure smooth operations.
<p>Robert Half is looking for a dedicated Customer Service Representative to join a dynamic team in Lexington-Fayette, Kentucky. In this Contract to permanent position, you will play a key role in delivering exceptional service by assisting clients, managing reservations, and resolving issues efficiently. This role is ideal for someone who thrives in a fast-paced environment while maintaining professionalism and accuracy.</p><p><br></p><p>10 open positions - signing bonus - 2nd shift positions</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound and outbound calls, ensuring department goals are met.</p><p>• Process client reservations accurately and within expected timelines.</p><p>• Enter reservation details into the system with precision.</p><p>• Communicate professionally with clients and internal departments to address issues.</p><p>• Use proper grammar and clear communication to document client needs and concerns.</p><p>• Begin assigned tasks promptly and ensure timely completion.</p><p>• Adapt to various duties and responsibilities as assigned.</p><p>• Collaborate with team members to maintain a seamless workflow.</p><p>• Uphold high standards of customer service and problem resolution.</p>
<p>We are seeking a professional and customer-focused <strong>Customer Service Representative</strong> to serve as a key point of contact for customers. This role is responsible for providing exceptional service, addressing inquiries, resolving issues, and ensuring a positive customer experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns, complaints, or issues while maintaining a positive and solutions-oriented approach</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Process orders, returns, exchanges, or account updates as needed</li><li>Escalate complex issues to appropriate internal teams when necessary</li><li>Follow established procedures and customer service standards</li><li>Contribute to a positive team environment and support departmental goals</li></ul><p><br></p><p><br></p>
<p>Our company is seeking a customer-focused, detail-oriented Customer Service Representative to join our administrative and office support team. This essential role serves as the first line of contact for our clients and customers, handling inquiries with professionalism and efficiency. The ideal candidate has excellent communication skills, thrives in fast-paced environments, and is committed to delivering outstanding service. Able to work onsite Monday through Friday</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.</li><li>Resolve product or service issues by clarifying complaints, determining cause, and offering viable solutions.</li><li>Maintain detailed records of customer interactions, processing orders, forms, applications, and requests.</li><li>Collaborate with internal teams to support client satisfaction and issue resolution.</li><li>Meet established performance metrics for accuracy, handling time, and customer satisfaction.</li><li>Support other administrative duties, as needed.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Columbus, Ohio. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As part of the team, you will engage with customers, handle inquiries, and ensure smooth order processing.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.<br>• Manage order entries and updates in the system with attention to detail.<br>• Provide support in handling both inbound and outbound calls to address customer needs.<br>• Maintain clear and detail-oriented communication with clients and team members.<br>• Generate reports to track customer service metrics and order statuses.<br>• Collaborate with internal departments to resolve customer issues efficiently.<br>• Ensure compliance with company policies and procedures in all interactions.<br>• Handle escalated issues with a detail-oriented and problem-solving mindset.<br>• Participate in training sessions to enhance product knowledge and service skills.
<p>We are looking for a detail-oriented Customer Service Specialist to join our Client's team in Indianapolis, Indiana. This role involves managing schedules, processing purchase orders, and maintaining clear communication with clients in a fast-paced environment. If you thrive under deadlines and enjoy multitasking while ensuring accuracy, this position offers a great opportunity to grow your skills.</p><p><br></p><p>Responsibilities:</p><p>• Answer and route incoming calls as part of a two-person team, ensuring prompt and attentive communication.</p><p>• Collaborate with production builders weekly to review schedules, update timelines, and confirm accuracy.</p><p>• Process and print new purchase orders, ensuring all information is accurately entered into internal systems.</p><p>• Maintain and regularly update builder schedules to meet all weekly deadlines.</p><p>• Perform data entry and documentation tasks efficiently in a fast-paced setting.</p><p>• Participate in training to gain a comprehensive understanding of the company's products and services.</p>
We are looking for a skilled Customer Service Representative to join our team in Durham, North Carolina. This contract position offers an opportunity to handle high-volume inbound calls and provide exceptional support to customers. If you have a passion for delivering quality service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to a high volume of inbound calls, addressing customer inquiries and concerns.<br>• Accurately record and manage customer information through data entry systems.<br>• Handle email correspondence with clarity and efficiency to resolve customer issues.<br>• Schedule appointments and manage calendars as required.<br>• Process orders and ensure accurate order entry into company systems.<br>• Collaborate with team members to ensure seamless customer service delivery.<br>• Utilize Microsoft Excel and Word to maintain and organize customer records.<br>• Provide support for both inbound and outbound call activities as needed.<br>• Uphold a positive and empathetic approach to customer interactions.<br>• Follow company guidelines and procedures to ensure consistent service quality.
We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication.<br>• Process customer orders efficiently using internal systems, maintaining a high degree of accuracy.<br>• Collaborate with the production team to ensure orders are produced and shipped on schedule.<br>• Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs.<br>• Maintain a thorough understanding of customer requirements to provide tailored solutions.<br>• Address and resolve customer issues or concerns with attention to detail and effectiveness.<br>• Document all customer interactions and transactions for future reference and reporting.<br>• Support call center operations by handling a high volume of calls with efficiency.<br>• Act as a liaison between customers and internal departments to facilitate seamless service delivery.
We are looking for a dedicated Customer Service Representative to join our team in Exton, Pennsylvania. This hybrid position offers the flexibility of working onsite three days a week and remotely for two days. As a Contract to permanent opportunity, this role provides an excellent path for career growth and stability.<br><br>Responsibilities:<br>• Respond to inbound and outbound calls, providing exceptional service and resolving customer inquiries efficiently.<br>• Accurately process and manage order entries, ensuring all details are recorded correctly.<br>• Maintain clear and detail-oriented communication with clients to address their concerns and provide solutions.<br>• Collaborate with internal teams to ensure smooth handling of customer requests and orders.<br>• Utilize company systems and tools to track and manage customer interactions effectively.<br>• Ensure compliance with company policies and procedures during all customer interactions.<br>• Proactively identify opportunities to enhance customer satisfaction and build long-term relationships.<br>• Manage multiple tasks simultaneously while maintaining a high level of attention to detail and accuracy.
<p><strong>Full job description</strong></p><p>Fast paced, innovative, entrepreneurial, and rewarding working environment. The successful candidate should have a passion for delivering excellent customer service as well as a positive can-do attitude, great organizational skills and display attention to detail.</p><p><br></p><p>This role will work in close cooperation with our small, but dedicated Team; interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve our products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members.</p><p><br></p><p><strong>Role and Responsibilities:</strong></p><p>· Serve as a resource for customers and employees on our whole product solutions</p><p>· Helping to evaluate and refine the customer’s technical support experience to provide the best results possible</p><p>· Supports the team to ensure the group meets or exceeds service level agreements (SLAs) and industry customer satisfaction ratings</p><p>· Research, investigate and work to win-back escalated cases and route to the best resource</p><p>· Assist with communications about escalated issues with other staff and with customers in a timely manner</p><p>· Maintains in-depth technical knowledge of all existing products and new products launched</p><p>· Performs additional functions, duties and specific tasks and duties of a similar nature and scope as necessary to achieve assigned business objectives</p><p>· Establishes and maintains effective working relationships with peers and supervisors</p><p>· Provides accurate resolutions in a timely manner with courtesy</p><p>· Respond to all customer service requests in a professional and courteous manner.</p><p><br></p><p><strong>Skills and Qualifications:</strong></p><p>· Business acumen for making decisions based on relationships while managing profitability</p><p>· Demonstrated desire and ability for growth and development</p><p>· Outstanding customer success skills and ability to resolve technical problems.</p><p>· Positive attitude and creative approach.</p><p>· People Minded – Must show dignity and respect to all people.</p><p>· Teamwork – Must build trusting relationships.</p><p>· Innovation – Must progress through a combination of creativity, common sense and vision.</p><p>· Integrity – Must exemplify the highest degree of ethical behavior</p><p>· Excellent communication skills (written and oral)</p><p>· Excellent time management and task prioritization skills</p><p>· Exceptionally motivated and motivational</p><p>· Extreme attention to detail</p><p>· Steady composure in the face of difficult situations</p><p>· Providing regular, actionable feedback to fellow support team members</p><p>· Maintaining open communication channels within the support team</p><p>· Ability to adapt to changes in processes and procedures and learn the methods required to perform related duties.</p><p>· Logical problem-solving skills.</p><p>· Ability to manage a varied workload to achieve priorities and objectives.</p><p>· Serve as the voice of the customer and working with cross-functional partners to improve our products</p><p><br></p><p>Preferred Skills:</p><p>Additional Language skills</p><p><br></p><p>Job Type: Full-time</p>
<p>We are looking for a dedicated Property management- Customer Service Representative to join our team in Ponte Vedra Beach, Florida. In this long-term contract position, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving concerns, and processing orders efficiently. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer inquiries via phone, email, or other communication channels in a timely and detail-oriented manner.</p><p>• Address and resolve customer issues, ensuring satisfaction and maintaining a positive relationship.</p><p>• Accurately process orders, returns, and exchanges while adhering to company policies.</p><p>• Handle a high volume of inbound and outbound calls, providing information and assistance as needed.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement solutions to improve the customer experience.</p><p>• Follow established protocols and guidelines to ensure consistency in service delivery.</p><p>• Stay updated on product offerings, services, and company policies to provide accurate information to customers.</p><p>• Escalate complex issues to the appropriate department or supervisor when necessary.</p>
<p>Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client’s ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. </p>
<p><strong>Job Title: Customer Service Representative</strong></p><p><strong>Location: Sand Springs (Tulsa), OK</strong></p><p><strong>Schedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)</strong></p><p><strong>Pay: $24–$28/hour (DOE)</strong></p><p><strong>Job Type: Temp-to-Hire</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a customer-focused and detail-oriented Customer Service Representative to join a growing team in Sand Springs. This role is responsible for delivering a positive customer experience through timely communication, accurate order processing, and full lifecycle order management. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and values teamwork and customer satisfaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Process and manage customer orders from entry through fulfillment, including order changes and updates</p><p>Confirm orders via phone, email, or EDI and communicate any changes promptly</p><p>Verify shipping, billing, pricing, and purchase order details for accuracy</p><p>Maintain and update customer records, including pricing, product details, and delivery instructions</p><p>Collaborate with internal teams and support sales staff to ensure smooth order fulfillment</p><p>Communicate effectively with customers regarding order status, issues, and resolutions</p><p>Audit purchase orders for accuracy, including pricing, quantities, and terms</p><p>Handle customer inquiries, complaints, and product returns in a timely and professional manner</p><p>Ensure compliance with company policies, safety standards, and regulatory requirements</p><p>Support team members with order intake and data entry as needed</p>
<p>Robert Half is seeking a Customer Support Specialist to support one of our banking clients. In this role, you will provide critical real-time phone support to retail banking colleagues, and customers offering expert guidance on policies, procedures, and customer service inquiries. If you have strong customer service experience and are committed to delivering exceptional support, we encourage you to apply.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound calls from Retail banking colleagues and customers.</li><li>Effectively resolve complex issues, ensuring compliance with service standards.</li><li>Assist with overflow from additional Lines of Business such as Business Banking, Wealth Management, and Lending.</li><li>Accurately document interactions and solutions in internal systems.</li><li>Perform additional duties as assigned.</li><li>This is an onsite role, remote work is not available at this time.</li></ul><p><br></p>
<p>We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.</p><p><strong>Position Overview</strong></p><p>This role serves as the <strong>first point of contact</strong> for web-based tool support. You will assist clients and advisors in a <strong> inbound call environment</strong>, providing:</p><ul><li>Technical troubleshooting </li><li>Customer education </li><li>Issue resolution </li></ul><p><strong>What They’re Looking For</strong></p><ul><li>Strong personality and positive attitude </li><li>Highly <strong>process-oriented</strong> (technical skills can be taught) </li><li>Quick learner who can adapt easily </li><li>Strong customer service presence (internal + external) </li><li>Excellent communication and soft skills </li><li>Critical thinking and ability to problem-solve in real time </li><li>The “it factor” - someone who stands out and engages well </li></ul><p><em>Note: Call center experience is helpful but not required.</em></p>