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2 results for Help Desk Technician Ii in Alexandria, VA
- Baltimore, MD
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- <p>We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.</p><p>• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.</p><p>• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.</p><p>• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.</p><p>• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.</p><p>• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.</p><p>• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.</p>
- 2026-07-24T00:00:00Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are seeking a reliable and detail-oriented <strong>Administrative Office Assistant</strong> to provide general office support and help maintain the daily operations of a busy office environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a professional demeanor when interacting with customers, employees, and visitors.</p><p>Responsibilities</p><ul><li>Provide general administrative and office support.</li><li>Answer and direct incoming phone calls.</li><li>Greet visitors and assist with inquiries.</li><li>File, organize, and maintain paper and electronic records.</li><li>Copy, scan, print, and distribute documents as needed.</li><li>Manage incoming and outgoing mail and deliveries.</li><li>Schedule appointments and maintain calendars.</li><li>Assist with data entry and updating office records.</li><li>Order and maintain office supplies.</li><li>Support various departments with administrative tasks and special projects.</li></ul><p><br></p>
- 2026-07-30T00:00:00Z