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2 results for Help Desk Technician Ii in Alexandria, VA

Help Desk Call Center Support

Herndon, VA
onsite
Temporary / Contract
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are seeking a bilingual (Spanish-speaking) Customer Service Representative to support a high-volume call center environment. This long-term contract opportunity is ideal for someone with at least one year of experience handling inbound customer inquiries, navigating CRM and customer service platforms, and delivering clear, detail-oriented support. The position focuses on resolving questions efficiently, documenting interactions accurately, and assisting customers with benefit-related and housing program concerns while maintaining compliance with applicable guidelines. Responsibilities:• Respond to incoming calls from customers and provide timely, courteous support for a wide range of service-related questions.• Use CRM systems, customer service applications, and other computer-based tools to review account details, record interactions, and track follow-up activities.• Guide callers through benefit-related processes and explain available services in a clear and easy-to-understand manner.• Address questions connected to housing programs, including topics related to Fair Housing and Low-Income Tax Credit Housing requirements.• Escalate complex concerns when needed while ensuring each case is documented thoroughly and routed appropriately.• Maintain accurate records of customer conversations, requested actions, and completed resolutions within internal systems.• Support service quality goals by managing call flow efficiently and balancing accuracy with responsiveness in a fast-paced environment.• Communicate clearly with customers and internal teams to help resolve issues and improve the overall service experience.
2026-04-20T00:00:00Z