We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.<br><br>Responsibilities:<br>• Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Administer Active Directory accounts, including setup, maintenance, and troubleshooting.<br>• Perform fundamental troubleshooting for database systems and related software.<br>• Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.<br>• Monitor and maintain system performance to proactively identify and address potential issues.<br>• Collaborate with team members to ensure seamless support across multiple clients.<br>• Document resolutions and maintain records of technical incidents for future reference.<br>• Stay updated on emerging technologies and tools to improve support services.<br>• Utilize remote tools effectively to diagnose and resolve user issues.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
We are looking for an experienced Business Systems Analyst III to join our team in Washington, District of Columbia. In this role, you will analyze complex business challenges, evaluate technical processes, and develop innovative system solutions to meet organizational needs. This is a long-term contract position offering the opportunity to work on impactful projects and collaborate with cross-functional teams.<br><br>Responsibilities:<br>• Analyze and evaluate user and business needs to develop tailored system solutions.<br>• Collaborate with business and technology teams to gather and clarify system requirements.<br>• Design and implement solutions for technical challenges, ensuring alignment with end-user needs.<br>• Conduct user acceptance testing (UAT) to validate system functionality and ensure quality deliverables.<br>• Provide leadership and mentorship to less experienced team members, offering guidance on best practices and technical approaches.<br>• Develop and document system processes, ensuring compliance with organizational standards and regulations.<br>• Coordinate data acquisition and integration activities to support system functionality.<br>• Communicate effectively with project stakeholders to influence solution design and implementation strategies.<br>• Address and resolve technical issues, applying deep technical expertise to develop practical solutions.<br>• Ensure compliance with HIPAA regulations and other relevant standards in system implementations.
We are looking for a skilled Compensation Analyst to join our team in Arlington, Virginia. This is a long-term contract position within the higher education industry, offering an opportunity to apply your expertise in compensation analysis and benchmarking. The ideal candidate will play a vital role in ensuring accurate data management and supporting compensation strategies.<br><br>Responsibilities:<br>• Oversee the migration of compensation benchmarking data to the new PayFactors system, ensuring accuracy and completeness.<br>• Validate and analyze compensation data for diverse and unique positions within the organization.<br>• Collaborate with People Operations to maintain data integrity and streamline processes during transitions.<br>• Utilize advanced Excel skills to perform calculations, data validations, and formula-based analysis.<br>• Support ongoing benchmarking efforts by analyzing market trends and aligning compensation strategies.<br>• Identify and address discrepancies in data and provide solutions for effective data management.<br>• Develop reports and dashboards to present compensation insights to stakeholders.<br>• Ensure compliance with organizational policies and external regulations during data handling and analysis.<br>• Provide expertise and technical guidance on PayFactors functionality to optimize its use.<br>• Contribute to process improvement initiatives related to compensation data management.
