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3 results for It Systems Analyst in Albuquerque, NM

IT Support Analyst

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Analyst to provide onsite technical assistance for end users in Albuquerque, New Mexico. This Long-term Contract position is ideal for someone who enjoys solving desktop support issues, assisting with hardware and software needs, and delivering dependable customer service in a hands-on environment. The role offers the opportunity to support daily IT operations while building practical experience across devices, applications, and user support functions. Responsibilities:• Deliver onsite desktop and technical support for staff by diagnosing and resolving day-to-day hardware, software, and access issues.• Set up, configure, and deploy end-user equipment, including desktop and laptop systems, peripherals, and related technology tools.• Install, maintain, and troubleshoot operating systems, productivity applications, and business software used across assigned departments.• Respond to service requests, assess user concerns, and provide timely solutions or escalate more complex problems when needed.• Support account-related tasks such as Active Directory updates, access assistance, and basic user administration.• Assist with system upgrades, device replacements, and rollout activities to ensure users remain productive during technology changes.• Create reports, summaries, and other support documentation using available system and database information.• Participate in routine technical analysis and help identify appropriate solutions based on operational needs.• Provide occasional after-hours or weekend assistance when required to support business continuity.Other duties as needed
2026-08-26T00:00:00Z

Help Desk Analyst

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience. Responsibilities:• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.• Install approved applications and address common software issues to restore user productivity quickly.• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.Other duties as needed
2026-08-17T00:00:00Z

Network / Systems Engineer

Albuquerque, NM
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Network / Systems Engineer to join a locally owned managed services provider serving organizations across healthcare, education, government, nonprofit, and commercial sectors. This contract-to-permanent opportunity is based in Albuquerque, New Mexico, and is ideal for a senior technical specialist who can take ownership of complex infrastructure work while building trusted client relationships. The role combines hands-on engineering, technical leadership, and direct collaboration with customers to deliver stable, secure, and well-documented IT environments.This role is onsite in Albuquerque with monthly travel to Santa Fe, New Mexico. Responsibilities:• Architect, deploy, and maintain network and server environments that support a diverse client portfolio across multiple industries.• Resolve advanced connectivity and infrastructure issues involving routing, switching, firewalls, VLANs, and secure remote access technologies.• Direct infrastructure initiatives such as upgrades, migrations, and other client-focused technical projects from planning through completion.• Manage core Microsoft platforms, including Windows Server, Active Directory, Microsoft 365, and hybrid environments.• Oversee operational reliability by coordinating patch management, endpoint protection, backup processes, and disaster recovery readiness.• Act as the senior escalation point for support staff at the entry level, providing guidance on complex incidents and helping develop technical capability across the team.• Meet with clients to understand business needs, recommend practical solutions, and contribute to technical planning and design discussions.• Create and maintain clear technical documentation, configuration records, and project updates to support service quality and continuity.• Participate in an after-hours on-call schedule to help ensure timely support for critical client issues.Other duties as needed
2026-08-17T00:00:00Z