<p>We are looking for a skilled Network Administrator to join our team in Albuquerque, New Mexico. The Network Administrator involves managing and maintaining network, server, and storage infrastructure to ensure optimal performance and security. The ideal candidate will have hands-on experience in implementing robust security controls and providing support for both cloud and on-premises environments.</p><p><br></p><p>Responsibilities:</p><p>• Plan, design, and implement network infrastructure solutions, including servers, storage systems, and cloud environments.</p><p>• Configure and maintain firewalls, proxies, VPNs, and other security measures to protect enterprise assets.</p><p>• Analyze and enforce secure configurations for critical systems, adhering to corporate standards and regulations.</p><p>• Manage network technologies such as route/switch, Wi-Fi, and hyperconverged infrastructure to ensure seamless connectivity.</p><p>• Collaborate with telecommunications vendors to upgrade circuits and communication links.</p><p>• Develop and maintain business continuity and disaster recovery plans for network operations.</p><p>• Install, configure, and support VoIP systems and communication technologies across various platforms.</p><p>• Conduct troubleshooting and analysis of network issues, including traffic shaping and port-level filtering.</p><p>• Maintain and optimize load balancers, wireless access points, and other connectivity tools.</p><p>• Oversee the integration of serial and IP communications between primary and backup control centers.</p><p>Other duties as needed</p>
<p>Sr Account Resolution Representative</p><p><br></p><p>We are looking for a detail oriented and driven Sr Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of credit and collections responsibilities, ensuring compliance while resolving account related issues. This position requires a combination of excellent communication skills, analytical thinking, and the ability to work independently in a fast paced environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Conduct collection activities in compliance with company policies and applicable regulations.</li><li>Process and record payments accurately while maintaining up to date documentation for all account actions.</li><li>Address and resolve both routine and complex account issues with a focus on customer satisfaction.</li><li>De escalate challenging situations and communicate effectively to achieve resolution.</li><li>Identify trends or recurring issues and provide recommendations to improve processes.</li><li>Collaborate with team members to solve problems and escalate concerns when necessary.</li><li>Utilize credit analysis skills to assess account statuses and make informed decisions.</li><li>Recommend appropriate next steps or solutions based on borrower circumstances and established guidelines.</li><li>Maintain proficiency with Microsoft Office tools and other relevant software.</li><li>Support the department by contributing to overall efficiency and meeting performance goals.</li></ul><p>Qualifications:</p><ul><li>High school diploma or GED required.</li><li>Business related coursework preferred.</li><li>Three to five years of relevant collections, credit, or lending experience preferred.</li><li>Strong communication, professionalism, judgment, and problem solving skills required.</li><li>Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred.</li><li>Microsoft Office proficiency required.</li><li>Spanish speaking preferred but not required.</li></ul>